ILHAN KHAN – IIBA Certified in Product Ownership and Analysis Product Manager

Email: ilhankhan1@gmail.com Canada: +14378784786 | US: +16028167963

PROFESSIONAL EXPERIENCE 11 Years

Skills Summary
Hard-working, Solution driven and Tech-savvy candidate with strong Analytical and Problem Solving mindset and Empathy
towards Client needs and Commitment to their success who has 11 years of experience in Transformation Projects acting as Product
Manager, Business Analysis, IT Consulting, SCRUM Master, Project/Program Management and Presales exhibiting skills like
Business Process Improvement, Functional Specification preparation, Story definition, Test strategy review, Risk Mitigation,
Stakeholder Management and Agile/Waterfall Project Delivery Management through use of technologies like JIRA, APIs, SFTP,
Database, DevOps and ERP applications

Deloitte, Chicago

Product Manager – Advisor Data Integration via AWS Datalake (Leading US Insurance Provider) (Aug 2022 – Sep 2023)

• Owned the strategy and roadmap for Advisor Data Integration Product ranging from data integrations ideation via AWS
Datalake using SFTP protocol that enabled Advisors and their activity data to be sent to external systems to ensure faster
onboarding of new Investors
• Defined and prioritized features, user stories and technical tasks based on Business needs and Technical feasibility to ensure
the Product Backlog is focused on delivering maximum value
• Conducted daily standup meetings ensuring development team is aligned on progress, impediments and goals
• Produced detailed supporting technical documentation and Executive Status Reports for Data Integration logic to be presented
to Architecture board and Program sponsors
• Performed Functional Mapping of External System Integration File with in-house application Database tables and reviewed
Query logic for picking up different record types
• Consulted and advised on Budget and Resourcing considerations through a Story Point Estimation Template to come up
with Optimal way to deliver the Projects
• Owned Product Discovery and Implementation by conducting meetings and working closely with Business, Architecture,
Engineering, Program and External Vendors Teams

Key Work Achievements

• Launched Integration to External systems for Pilot Advisors that served as a quick win to test system’s effectiveness in
reducing cycle time to onboard new Investors
• Identified and standardized Access Protocols for Advisor Login to external systems thereby preventing penalty from Regulatory
systems

Wipro Limited, Chicago

Associate Product Manager – Enabling B2C channel (Leading US Food Distribution Company) (Mar 2022 – Jul 2022)

• Conducted Discovery sessions across Cross Functional groups and identified areas of improvement in Vendor
Management Process for Client’s Direct Customers
• Exhibited complex problem-solving skills while conceptualizing a workflow to bring about reduction in current time it
takes to onboard a Vendor
• Refined requirements with Technical Architect and created Stories to deliver quick wins to the Customer
• Validated Charter for new system that will act as critical point in entire Order management flow from the point order is placed
in e-commerce application to the point Journals are created in Peoplesoft

Key Work Achievements

• Received appreciation for proposing a Solution to match the discounts in the form of Shipping Savings that are passed onto
Customers with Shipping Costs received on Invoice from Shipping Vendor to ensure Client is not spending out of pocket

Program Lead – Store POS Conversion for 74 Stores (Leading US Food Distribution Company) (Nov 2021 – Mar 2022)

• Drafted and continually updated Store Conversion Plan across various towers of Infrastructure, External Systems, Integrations,
Store Peripherals and Dynamics 365 POS deployment
• Consolidated list of Peripherals to feed into the Asset Tagging Process on the night of Conversion
• Captured Cutover Activities for various Integrations of Dynamics 365 and External/Internal Systems

Sensitivity: Internal & Restricted

ILHAN KHAN – IIBA Certified in Product Ownership and Analysis Product Manager
Email: ilhankhan1@gmail.com Canada: +14378784786 | US: +16028167963
• Guided creation of Cutover Playbook that will serve as a handbook for hands and feet team to perform Cutover activities on
the night of Conversion
• Proposed solutions for critical Conversion Tasks from Business point of view on the night of conversion - Inventory Count and
Shelf/Product Labeling

Key Work Achievements

• Received accolade for arriving at a solution for rotating existing Payment devices across scaled cutover of 74 Stores to promote
reusability and save costs

Project Lead – New Store Opening (Leading US Food Distribution Company) (Apr 2021 – July 2021)

• Guided Golden Playbook creation by collaborating with multiple Stakeholders that resulted in Standardization of New Store
Opening process
• Put together Bill of Materials in Standard and Scaled Down versions clearly highlighting the Business risks and implications
and thus identifying opportunities to reduce cost
• Created Network, Telecom, IT Equip. Activity Flow Diagrams that helped in identifying critical path for store opening and
Lead times for tasks for opening new stores
• Collaborated with Finance and Business Teams to create Finance Request Tool (FRT) for showing CAPEX and OPEX costs
giving indication of overall cost of opening New Store

Key Work Achievements

• Provided a highly usable tool to IT PM in the form of Runbooks and Artifacts to baseline and deliver project of opening New
Stores in Eastern region in the USA

Product Manager – Store Lease Lifecycle Management (Leading UK Retailer) (April 2018 – March 2021)

• Enabled close to 100 new features for the Minimum Viable Product (MVP) across processes like New Lease creation for a
tenant, Managing Recurring and Ad hoc Invoices from concept to development & release with Localization for Thailand and UK
Geographies
• Represented Customers voice to pass on the vision to the Engineering teams to ensure impactful delivery throughout the
Project Lifecycle
• Directed Process Improvement by performing Gap Analysis and mapping to Application Modules to bring about
efficiencies in Lease Management and Finance Reconciliation Activities
• Led Engineering team through Backlog Refinement, Sprint Planning and Retrospective sessions to ensure requirements are
delivered in a timely fashion and that cutover can happen with minimal Business Impact
• Wore multiple hats including that of SCRUM Master and played an Advisory role in other areas of Project like Data
Migration, Rollout of Product to new stores and Quality Assurance (SIT, UAT defect management)
• Conducted show and tell demos to Clients at all stages of the Project to ensure alignment with Business needs and
compliance with regulations

Key Work Achievements

• Successfully onboarded 1000+ stores on new Application while ensuring minimal disruption to Business
• Ideated transaction data transfer such that local Tax obligations are met, and minimal manual effort required for
reconciliation purpose

Business Analyst – IP Strategy Group for Consumer Business Unit (June 2016 – April 2018)

• Collaborated with Product Management, Engineering and Commercial teams to position Wipro IPs in Client Opportunities
and encourage Subscription/License based pricing based on Outcomes
• Created Workflow for Inventory Reconciliation to maintain tighter Inventory control and find any discrepancies that need to
be addressed
• Proposed Blockchain use case for Food-chain traceability for Consumer-packaged goods industry
• Arrived at Go-to marked strategy to successfully start leveraging some of the above solutions in RFPs

Key Work Achievements

• Conceptualized Location based insights platform by collaborating with 3rd party GPS Data provider to deliver customer
insights to businesses

Pre-Sales Consultant – Consumer Goods Business Unit (AMERICAS, Europe and APAC) (May 2014 – June 2016)

Sensitivity: Internal & Restricted

ILHAN KHAN – IIBA Certified in Product Ownership and Analysis Product Manager
Email: ilhankhan1@gmail.com Canada: +14378784786 | US: +16028167963
• Managed Bids for global customers in Consumer Goods industry in domains like Food & Beverage, Apparel, Home & Personal
care Agri-business and Tobacco across various technology areas like SAP Application Management Support (AMS), Enterprise
Resource Planning (ERP), Customer Lifecycle Management and Social, Mobility, Analytics & Cloud technologies
• Drive entire Bid Lifecycle from the point of release till submission of solution proposal and final decision making
• Demand generation and identifying proactive opportunities to be pitched to Clients
• Ensuring Delivery assurance review of the proposal

Key Work Achievements

• Submitted a winning multi-million-dollar e-Content syndication proposal for the largest Food & Beverage Customer in the
world

Business Analyst – Public Sector & Higher Education Sector (June 2013 – May 2014)

• Created Business Process Mapping & Solution Design for Australia’s Government Health Organization to help Client identify
gaps in current process
• In-depth study of Student Lifecycle Management processes in SAP SLCM for Australian Higher Education University
• Preparation of Functional specification documents for use by technical team in SAP SLCM implementation of components for a
Higher Education Client in Australia

Key Work Achievements

• Ensured adherence to tight deadlines during delivery of Australian university’s SAP SLCM system by timely validation of
functional specifications and testing of use cases

Cognizant Technology Solutions

Programmer Analyst (Feb 2009 - Apr 2010)

• Worked on a Business-to-Business project in Java, Oracle and HTML technologies for a pharmaceutical client in Life Sciences
domain
• Analyzed client-side requirements and coordinated with teams in Pune, Mumbai, Bangalore and New Jersey for design specific
customer requirements
• Provided Reverse Knowledge transfer of the applications to Clients

Key Work Achievements

• Implemented value adds for client application in the form of search optimization using Matrix method

SUMMER INTERNSHIP WIPRO TECHNOLOGIES

• Analyzed past admission data of University in Australia to come up with a predictive modeling framework
• Recommended the model based on the relationship between student variables to predict offer/admission acceptance for the
University
• Designed three Primary Research questionnaires for students who accepted, declined as well as deferred offers
• Understood the current Social Media activities of the foundation that mainly included website and Facebook page
• Recommended how Sujaya foundation can enhance its online presence for Brand building

EDUCATION

Qualification Institute/Organization Board / University Year % / CGPA

MBA SBM, NMIMS Mumbai NMIMS 2013 2.73 / 4

B. Tech (Comp) VJTI, Mumbai Mumbai University 2008 7.80 / 10
XII KC College, Mumbai HSC 2004 91.5 %
X Bharda New High School SSC 2002 85.0 %

Sensitivity: Internal & Restricted