HP Color LaserJet Managed MFP E78625 E78630 E78635 HP LaserJet Managed MFP E73130 E73135 E73140 Service and Support Training

HP Color LaserJet Managed MFP E78625, E78630, E78635, HP
LaserJet Managed MFP E73130, E73135, E73140 Service and

support training
This course provides service and support information for the HP Color LaserJet
Managed MFP E78625, E78630, E78635, HP LaserJet Managed MFP E73130,
E73135, E73140 printer series.
Course description:
Topics in this course include the features, architecture, and functionality of the
printer. Detailed information is also provided on removal and replacement
procedures for Customer Self Repair (CSR) parts.
After completing this course, learners should be able to set up, configure, and
service the HP Color LaserJet Managed MFP E78625, E78630, E78635, HP
LaserJet Managed MFP E73130, E73135, E73140 printers as well as provide
technical sales support for the printers.
Audience
 Service engineers
 Support engineers
 Field service engineers
 Solution architects
Duration
Approximately 2 hours
Prerequisites
 HP FutureSmart Firmware Training (WBT) (ID: 01070527)
Tour the printer

Learn about similarities and differences among the printers discussed in this training.
 Printer overview
 Control panels
 Comparisons among the printer models
 Input and output accessories available
 Warranty
By the end of this module, learners should be able to:

 Identify and describe key features and specifications of the HP LaserJet
printers discussed in this training course.
 Locate and identify major printer components.
 Describe printer features and technologies.
Printer overview
Learn about the features of the LaserJet printers covered in this web-based training.
The HP Color LaserJet Managed MFP E78625, E78630, E78635, HP LaserJet Managed
MFP E73130, E73135, E73140 printers are Enterprise-level products with significant
improvements from their predecessor products (the HP Color LaserJet Managed MFP
E778 series and the HP LaserJet Managed MFP E725 series). They have improved speed
- with speeds up to 40 ppm - faster scan speed, and offer optional color panels to allow the
printer to match the office decor.
Color printers
The following models are color printers.
Color printers
Model name Model image
HP Color LaserJet Managed MFP E78625, E78630, E78635
HP Color LaserJet Managed Flow MFP E78625, E78630,

E78635
Mono printers
The following models are black and white printers.
Mono printers
Model name Model image
HP LaserJet Managed MFP E73130, E73135, E73140
HP LaserJet Managed Flow MFP E73130, E73135, E73140
Control panels
Learn about what types of printer control panels appear in this training.
The products in this training all come with a 10-inch, color touchscreen control panel.
The Flow models also include the full-sized pull-out keyboard below the control panel.
Comparisons among the printer models
See a comparison of the features for the printers covered in this training.
Comparisons among the HP Color LaserJet Managed MFP E78625, E78630,

E78635 and HP LaserJet Managed MFP E73130, E73135, E73140
E78625, E78630, E73130, E73135,

Feature E78635 E73140
Input device:
100-sheet paper tray (Tray 1)
Input device: 520-sheet paper tray

(Tray 2)
Input device:
520-sheet paper tray (Tray 3)
6 GB base memory
500 GB Hard Disk Drive (HDD)
Color touchscreen control panel
Pull-out keyboard Flow models only Flow models only
HP Trusted Platform Module for

encrypting all data that passes through
the printer
E78625: 25 ppm E73130: 30 ppm

Prints up to 40 pages per minute
E78630: 30 ppm E73135: 35 ppm
(ppm) on A4 or letter-size paper
E78635: 35 ppm E73140: 40 ppm
Fax features Optional Optional
dn models: Simplex 90 dn models: Simplex 90

ipm / Duplex 180 ipm ipm / Duplex 180 ipm
Scans up to 120 images per minute
(ipm) z models ADF: z models ADF:
Simplex 120 ipm / Simplex 120 ipm /
Duplex 240 ipm Duplex 240 ipm
E78625: 25 cpm E73130: 30 cpm

Copies up to 40 copies per minute
E78630: 30 cpm E73135: 35 cpm
(cpm)
E78635: 35 cpm E73140: 40 cpm
Document feeder with dual-head

ADF: 200-sheet ADF: 200-sheet
scanning for single-pass duplex
capacity capacity
copying and scanning
Scan to E-mail, Scan to USB, and

Scan to Network Folder
For more information about the technical specifications of the printers, see the user guide
for the printer. The user guide can be found on the HP Support web
site: www.hp.com/support/colorljE786mfp or www.hp.com/support/ljE731mfp
Input and output accessories available

These printers support the input and output accessories shown below.
Input and output accessories
Accessory Description
6GW52A - Job Separator

Output accessory
Y1G23A - Second Exit

Accessory that must be installed so that the other output
accessories can be used
6GW49A - Inner Finisher Allows users to output collated and stapled print or copy
jobs
6GW55A - Stapler/Stacker
Finisher Allows users to output collated and stapled print or copy
jobs
6GW51A - Booklet Maker

Finisher Allows users to output collated and stapled print or copy
jobs, as well as folded booklets
6GW54A - Cabinet
A stand for the printer that can also be used for storing
extra paper
6GW46A - Dual-Cassette
Feeder (DCF) A printer stand with two additional paper trays (Tray 4
and Tray 5)
6GW48A - 2,000-sheet High-

Capacity Input Feeder (HCI)
A printer stand with one large high-capacity paper tray
6GW58A - Spacer Spacer used for installing the stapler/stacker finisher or

booklet maker finisher on the mono E73130, E73135,
E73140 printers
Warranty
Learn about the warranty terms for the printer and how to check the status of a product's
warranty.
Warranty
These printers are covered under a standard 90-day, HP parts only warranty*.
NOTE:
*Warranty and support options vary by product, country, and local legal requirements. Go
to support.hp.com to learn about HP award-winning service and support options in your
region.
Standard CSR policies apply during the warranty period:
 Mandatory CSR parts must be replaced by the customer. The customer can elect to
have a certified service agent replace the part at an additional charge.
 Optional CSR parts can be replaced by the customer or by certified service
personnel. There is no additional charge if the customer requests to have the
part replaced by a certified service agent.
The full description of the warranty is posted at the printer-specific support Web sites,
which are available to the public.
More information
To check the warranty status of a printer by serial number, or to check multiple warranties,
go to support.hp.com/checkwarranty.
Set up and configure

This course module provides information on how to set up and configure the printer.
 Product installation
 Supported operating systems
 Set up and configuration tools
 Product security features
Student performance objectives

By the end of this module, students should be able to perform the following:
 Describe the steps in the setup process.
 Download the printer software.
 Understand which tools are available for setting up and configuring the printer.
Product installation
For more informaton about hardware, engine, and accessory installation for the printer,
review the following document.
HP LaserJet Managed MFP - Installation Guides
Supported operating systems

Learn about supported operating systems.
The following information applies to the Printer-Specific Windows PCL 6 and HP print
drivers for macOS and to the software installer.
Windows: The HP Software Installer can be downloaded from the printer support website
for this printer and installs the correct "HP PCL 6” print driver, depending on the Windows
operating system, along with optional software when using the software installer. Download
the "HP PCL 6" print driver from the printer-support website for this
printer: www.hp.com/support.
macOS: Mac computers are supported with this printer. Download HP Easy Start either
from 123.hp.com or from the Printer Support page, and then use HP Easy Start to install
the HP print driver. HP Easy Start is not included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Supported operating systems and print drivers
Print driver installed (from the

Operating system
software on the web)
The “HP PCL 6” printer-specific print

driver is installed for this operating
Windows 7, 32-bit and 64-bit
system as part of the software
installation.
The “HP PCL-6” printer-specific print

Windows 10, 32-bit and 64-bit
installation.
The “HP PCL-6” printer-specific print

Windows 11, 64-bit
installation.
The “HP PCL 6” printer-specific print

driver is available for download from
Windows Server 2008 R2, 64-bit the printer-support website. Download
the driver, and then use the Microsoft
Add Printer tool to install it.
The "HP PCL 6" printer-specific print

Windows Server 2012, 64-bit the printer-support website. Download

Windows Server 2012 R2, 64-bit the printer-support website. Download

To install the print driver, download

macOS 12 (Monterey), macOS 11 (Big Sur), HP Easy Start from 123.hp.com. Follow
macOS 10.14 (Mojave), macOS 10.15 (Catalina) the steps provided to install the printer
software and print driver.
Debian 10,11, OpenSuse 15.1,15.2,15.3, Fedora

31,32,33,34,35, Rhel 6,7,8, Ubuntu
Print drivers are available at specific
20.04,20.10,21.04,21.10, linuxmint 20.1,20.2,
operating system web sites.
Manjarolinux 20.2,21.0.7, Zorin 15,16 Mxlinux
21, Elementary 6P
NOTE:
Supported operating systems can change. For a current list of supported
operating systems, go to support.hp.com for HP's all-inclusive help for the printer.
NOTE:
For details on client and server operating systems and for HP UPD driver support
for this printer, go to www.hp.com/go/upd. Under Additional information, click
the links.
Minimum system requirements
Windows macOS
 Internet connection
 Internet connection
 Dedicated USB 1.1 or 2.0 connection or a
 1 GB of available hard-
network connection
disk space
 2 GB of available hard-disk space
Set up and configuration tools

Learn about the tools you can use to set up and configure the printer.
Remote management
Remote management tools allow Enterprise customers to manage printers located in
remote offices or manage a fleet of printers.
The remote management options for the printer include the following:
 HP Embedded Web Server (EWS): Included with the product, the EWS is a Web-
based tool used to monitor the product, enable product features, and configure
product settings. Additional information is included in other sections of this
course.
 HP Web Jetadmin: A free utility from HP that enables administrators to remotely
manage individual products or a fleet of products on a network.
 HP JetAdvantage Security Manager (formerly HP Imaging and Printing Security
Center):
Administrators can use Security Manager to create and apply security policies to
networked HP printers. Security Manager can assess printers on the network
and make sure that printing, imaging and digital-sending features conform to
predefined security policies.
More information about each of the remote management options is at www.hp.com. Search
HP University for updated training resources for the printer.
How to access the HP Embedded Web Server (EWS)

Use the following steps to open the Embedded Web Server.
1. From the Home screen on the printer control panel, touch the Information
icon , and then touch the Ethernet icon to display the IP address
or host name.
2. Open a web browser, and in the address line, type the IP address or host
name exactly as it displays on the printer control panel. Press the Enter key
on the computer keyboard. The EWS web page opens.
NOTE:
If the web browser displays a message indicating that accessing the

website might not be safe, select the option to continue to the
website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
Internet Explorer (version 8.x or greater)
Google Chrome (version 34.x or greater)
Firefox (version 20.x or greater)
Windows® 8 or greater
Internet Explorer (version 9.x or greater)
Google Chrome (version 34.x or greater)
Firefox (version 20.x or greater)
Windows 10 or greater
 Microsoft Edge (version 93 or greater)
 Internet Explorer (version 9.x or greater)
 Google Chrome (version 34.x or greater)
 Firefox (version 20.x or greater)
macOS
 Safari (version 5.x or greater)
Linux
 Firefox (version 20.x or greater)
dded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
EWS Tabs
The following tabs are available at the top of the EWS screen.
NOTE:
The tabs (and menus/features available on each tab) vary depending on the
printer model.
 Information
View device information and printer usage statistics, such as a supplies status
page, job log, or configuration page.
If an administrator password is set in the EWS, the Information tab is the
only tab available when a user first accesses the EWS. To access the other
tabs, a user must sign in to the EWS with the password.
 General
Configure general settings for the printer, set the date/time, configure energy
settings, upgrade the firmware, customize the Home screen and control panel
layout, and back up printer data.
 Copy/Print
Configure default copy and print settings, manage stored jobs, configure
paper tray settings, restrict color printing/copying, and configure allowable
paper types.
 Scan/Digital Send
Configure scan settings for scanning to various destinations, add address
book contacts, configure digital sending software, and set scanning
preferences.
 Fax
Configure fax send and receive settings, quick sets, speed dials, and default
fax options.
 Supplies
Configure low warning thresholds and printer behavior when supplies reach a
Very Low state.
 Troubleshooting
Print various reports and pages (such as a Paper Path Page or Diagnostics
Page) to help troubleshoot printer issues, view diagnostic data, reset the
printer to factory default settings, and perform firmware updates.
 Security
Set local administrator and remote configuration passwords, configure access
control settings and near-field communication (NFC), manage certificates and
remote apps, and protect stored data.
 HP Web Services
Enable and configure HP Web Services for the printer, such as Smart Cloud
Print and HP JetAdvantage.
 Networking
Configure and secure network settings for the printer when it is connected to
an IP-based network.
This tab does not appear if the printer is connected to other network types.
For more information about the settings available in the tabs, see Advanced configuration
with the HP Embedded Web Server (EWS).
Product security features

This product supports security standards and protocols that help secure the product,
protect information on your network, and simplify monitoring and maintenance of the
product.
Security settings
On the Settings tab of the Embedded Web Server, under Security, you can find the
security settings.
Firewall
The HP Embedded Web Server allows you to enable and configure product firewall rules,
priorities, templates, services, and policies. The firewall feature provides a network layer of
security on both IPv4 and IPv6 networks. The firewall configuration capability gives you
control over IP addresses that are allowed to access the product. It also lets you set
permissions and priorities for digital send, management, discovery, and print services. All of
this helps provide a more secure way of controlling access to the product.
Firewall options are available in the Networking tab of the EWS under Security.
More information
View a video on how to set the printer's security features

For additional information about HP's secure imaging and printing solutions, visit
the www.hp.com/go/Secureprinting website. The site provides links to white papers and
FAQ documents about security features and may include information about additional
security features that are not contained in this document.
Use and maintain

This module explains how to use the major features of the printers, how to load paper trays
and replace supplies, and how to clean or maintain components of the printer.
 Paper and print media

 Paper trays
 Supplies, accessories and parts
 Tips for copy and scan success
 Cleaning
 Inspection procedures
A customer should be able to perform all of the actions and tasks described.

By the completion of this module, students should be able to:
 Load the paper trays.
 Replace supplies.
 Describe the maintenance tasks for these printers.
Paper and print media
This product supports a variety of paper and other print media. Paper or print media that
does not meet HP guidelines might cause poor print quality, increased jams, and premature
wear on the product.
Use the guidelines in the HP LaserJet Print Media Guide to get optimal results when using
special paper or print media. Set the paper type and size in the printer driver to obtain the
best results.
Paper trays
Discover how to load and use the paper trays, including how to load special items such as
envelopes and labels.
Load Tray 1 (multipurpose tray)

This tray holds up to 100 sheets of 80 grams per square meter (20 lb) paper, or 10
envelopes.
NOTE:
Select the correct paper type in the print driver before printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
3. Use the adjustment latch to spread the paper guides outward.
4. Load paper in the tray.

Make sure that the paper fits under the fill line on the paper guides.
NOTE:
The maximum stack height is 10 mm (0.4 in), or approximately 100

sheets of 80 grams per square meter (20 lb) paper.
5. Using the adjustment latch, adjust the side guides so that they lightly touch
the paper stack, but do not bend it.
Tray 1 paper orientation

Position paper correctly in Tray 1 to ensure the best print quality.
Letterhead or preprinted paper - Portrait

Duplex mode How to load paper
Face-down
Bottom edge leading into the printer
1-sided printing
Right side of pre-printed image
leading into the printer
Face-up
Top edge leading into the printer
Automatic 2-sided printing or with Alternative

Letterhead Mode enabled Left side of pre-printed image leading
into the printer
Letterhead or preprinted paper - Landscape
Face-down
Right edge of pre-printed image
1-sided printing
Automatic 2-sided printing or with Alternative Face-up

Letterhead Mode enabled
Left side of the pre-printed image
Top edge leading into the printer
Prepunched paper - Portrait
Face-down
Holes toward the back of the
1-sided printing printer
Face-up
Holes toward the back of the
Automatic 2-sided printing or with Alternative Letterhead printer
Mode enabled
Prepunched paper - Landscape
Face-down
Holes away from the
1-sided printing printer
Automatic 2-sided printing or with Alternative Letterhead Face-up

Mode enabled
Holes towards the printer
oad Tray 2, Tray 3, and the optional 520-sheet trays
These trays hold up to 520 sheets of 80 grams per square meter (20 lb) paper.
NOTE:
The procedure to load paper to Tray 2, Tray 3, and the optional 520-sheet trays is
the same. Only Tray 2 is shown here.
1. Open the tray.
NOTE:
Do not open any tray while it is in use.
2. Before loading paper, adjust the paper-width guides by holding down the
blue lock/unlock toggle switch on the rear paper-width guide, pinching the
blue adjustment latch on the front paper-width guide, and then sliding the
guides to the fully open position.
3. Adjust the paper-length guide by pushing in at the bottom of the blue

adjustment latch while sliding the guide to the size of the paper being used.
4. Load paper into the tray.
5. Adjust the paper-length and paper-width guides to the size of the paper
being used. Check the paper to verify the guides lightly touch the stack, but
do not bend it.
NOTE:
Do not adjust the paper guides tightly against the paper stack. Adjust
them to the indentations or markings in the tray.
NOTE:
To prevent jams, adjust the paper guides to the correct size and do
not overfill the tray. Be sure that the top of the stack is below the tray
full indicator.
6. Close the tray.
7. The tray configuration message displays on the printer control panel.

8. Select OK to accept the detected type and size, or select Modify to choose
a different paper size or type.
For custom-size paper, specify the X and Y dimensions for the paper when
the prompt displays on the printer control panel.
Tray 2-x paper orientation
Position paper correctly in Tray 2 and the 520-sheet tray to ensure the best print quality.
Letterhead or preprinted paper - Portrait
Face-up
Top edge at the back of the tray
1-sided printing
Top edge at the left side of the tray
Face-down
Top edge at the back of the tray
NOTE:
This is the preferred orientation when
Automatic 2-sided printing or with printing on A4 or Letter.
Alternative Letterhead Mode enabled
Top edge at the right side of the tray
Letterhead or preprinted paper - Landscape
1-sided printing Face-up

Top edge at the left side of
the tray
Top edge at the back of the

tray
Face-down
Top edge at the right side of
the tray
Automatic 2-sided printing or with Alternative Letterhead

Mode enabled
Top edge at the back of the
tray
Prepunched paper - Portrait
Face-up
Holes at the left side of the tray, with the top
of the form at the rear of the printer
1-sided printing
Holes at the back of the tray
Automatic 2-sided printing or with Face-down

Alternative Letterhead Mode enabled
Holes at the right side of the tray
Holes at the back of the tray
Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into
the tray the same way for all jobs, whether printing to one side of the sheet of paper or to
both sides. When using this mode, load paper as for automatic duplex printing.
To use the feature, enable it by using the printer control panel Settings menu. For more
information, see the printer User Guide
Print envelopes
To print envelopes using the manual feed option, follow these steps to select the correct
settings in the print driver, and then load the envelopes into the tray after sending the print
job to the printer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click
the Properties or Preferences button to open the print driver.
NOTE:
The name of the button varies for different software programs.
3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Tray Envelope size How to load envelopes
Face-down
Envelope #9, Envelope #10, Envelope Monarch, Top edge toward the back
Tray of the printer
Envelope DL, Envelope B5, Envelope C5 (wallet),
1
Envelope C6
Tray Envelope B5, Envelope C5 (pocket) Face-down

1
Bottom edge leading into
the printer; top flap open
Manually feed labels

Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click
the Properties or Preferences button to open the print driver.
NOTE:
The name of the button varies for different software programs.
3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of
labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label loading instructions
Tray How to load labels
Face-down
Tray 1
Face-up
Tray 2 or Top edge at the left side of the tray

3
Configure trays
Tray configuration is essential for making the best use of the product.
Use the following guidelines:
 For each tray, load only the supported media sizes and types. Loading unsupported
media can cause paper jams and other issues.
 When loading media, close the paper guides so that they are flush against the
media stack. The paper guides help the product to identify the media size
correctly.
 On the product control panel, verify that the tray configurations are correct. Make
sure that the media size and type selected for each tray match the size and type
of media actually loaded in the trays.
 Tray configuration on the control panel typically occurs during initial setup, but you
might want to verify that the configuration settings are correct if printing issues
occur.
 When you print, remember to select the correct tray settings for the intended print
job in the printer software. For example, select the correct media type for the tray
you are printing to.
Configure trays using the EWS
You can also use the HP Embedded Web Server (EWS) to manage tray settings for the
printer. In addition to managing the paper size and type settings for specific trays, you can
also manage general tray settings for features such as Alternative Letterhead Mode,
duplexing, and prompts.
For more information, see HP LaserJet Enterprise, HP PageWide Enterprise - Configure
the Manage Trays settings.
Supplies, accessories and parts

Learn about the supplies, accessories and parts for the printer.
Ordering
Contact the managed service representative. Make sure to have the product model
number, which appears on the product label on the back of the printer.
Maintenance and Consumable Life for the color E78625, E78630, E78635
printer parts
Learn about the estimated life of maintenance and consumable parts.
A customer or end user can install consumable items for a product.
In circumstances where a contract, CarePack, or other service uplift option exists, refer to
the terms and conditions established by the service uplift document to determine how
customer replaceable parts will be managed.
The rated life for each of these components is estimated. The rated life for each of the
consumable components is listed in the following tables:
Consumable Life: Cartridges and Miscellaneous parts
Life
Product or Part
Description Kit Components (A4/letter
SKU number1 number2
images)3
W9150MC W9150- Black Managed Black toner 29,000

67007 Toner Crtg High cartridge_high
Yield
Cyan Managed
W9151- Cyan toner
W9151MC Toner Crtg High 24,000
67007 cartridge_high
Yield
Yellow Managed
W9152- Yellow toner
Yield
Magenta Managed
W9153- Magenta toner
Yield
Black Managed
W9140- Black toner
W9140MC Toner Crtg Std 14,500
67005 cartridge_Std
Yield
Cyan Managed
W9141- Cyan toner
67006 cartridge_Std
Yield
Yellow Managed
W9142- Yellow toner
67005 cartridge_Std
Yield
Magenta Managed
W9143- Magenta toner
67005 cartridge_Std
Yield
X3A83- Toner Collection Toner collection

W9048MC 33,700
67923 Unit unit
1
All product or sku numbers are subject to change.

2
All part numbers are subject to change.

3
Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO
coverage. Declared cartridge yield value in accordance with ISO/IEC 19798. Actual yields
vary considerably based on images printed and other factors. For more information, go
to www.hp.com/go/learnaboutsupplies.
Consumable Life: Fusers
Product or SKU Part Life (A4/letter

Description Kit Components
number1 number2 images)3
5PN50- Fuser 100V Fuser assembly

5PN50A 400,000
67001 Kit (100V)

5PN61A 400,000
67001 Kit (110V)

5PN62A 400,000
67001 Kit (220V)
Consumable Life: Drum, Developer, and ITB/PTB
Life
Product or Part
SKU number1 number2
images)3
W9074- Black Managed

W9074MC Black drum 200,000
67001 Imaging Drum
Color drum (available

W9075- Color Managed
W9075MC for Cyan or Magenta 135,000
67001 Imaging Drum
or Yellow)
5PN57- Black Developer Black developer and

5PN57A 400,000
67001 Unit Kit powder
Yellow
5PN58- Yellow developer and
5PN58A Developer Unit 400,000
67001 powder
Kit
Magenta
5PN59- Magenta developer and
5PN59A Developer Unit 400,000
67001 powder
Kit
5PN60- Cyan Developer Cyan developer and

5PN60A 400,000
67001 Unit Kit powder
430H4- Image Transfer
430H4A ITB and ITB cleaner 400,000
67001 Kit
5PN64- Image Transfer

5PN64A ITB cleaner 200,000
67001 Blade Kit
5PN65- Transfer Roller Transfer T2 roller

5PN65A 200,000
67001 Kit assembly
Consumable Life: Rollers
Product or Part Life (A4/letter

SKU number1 number2 images)3
5PN66- Trays 2-x Roller Pick, separation,

5PN66A 300,000
67001 Kit and feed rollers
5RC02- Tray 1 (MP) Pick, separation,

5RC02A 200,000
67001 Roller Kit and feed rollers
ADF roller Pick, separation,

J8J95A 5851-7202 150,000
maintenance Kit and feed rollers
Maintenance and Consumable Life for the mono E73130, E73135, E73140
printer parts
Learn about the estimated life of maintenance and consumable parts.
A customer or end user can install consumable items for a product.
In circumstances where a contract, CarePack, or other service uplift option exists, refer to
the terms and conditions established by the service uplift document to determine how
customer replaceable parts will be managed.
The rated life for each of these components is estimated. The rated life for each of the
consumable components is listed in the following tables:
Consumable Life: Cartridges and Miscellaneous parts
Life
Product or Part
SKU number1 number2
images)3
Black Managed
W9065- Black toner
Yield
Black Managed
W9064- Black toner
67004 cartridge_Std
Yield
6SB84- Toner Collection Toner collection

6SB84A 200,000
67001 Unit unit
1
All product or sku numbers are subject to change.

2
All part numbers are subject to change.

3
Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO
coverage. Declared cartridge yield value in accordance with ISO/IEC 19798. Actual yields
vary considerably based on images printed and other factors. For more information, go
to www.hp.com/go/learnaboutsupplies.
Consumable Life: Fusers
Product or SKU Part Life (A4/letter

number1 number2 images)3

5PN51A 300,000
67001 Kit (100V)

5PN68A 300,000
67001 Kit (110V)

5PN69A 300,000
67001 Kit (220V)
Consumable Life: Drum, Developer, and ITB/PTB
Life
Product or Part
SKU number1 number2
images)3
W9066- Black Managed
W9066MC Black drum 300,000
67001 Imaging Drum
5PN67- Black Developer Black developer

5PN67A 600,000
67001 Unit Kit and powder
5PN70- Transfer Roller Transfer roller

5PN70A 300,000
67001 Kit assembly
Consumable Life: Rollers
Product or Part Life (A4/letter

SKU number1 number2 images)3
5PN66- Trays 2-x Roller Pick, separation,

5PN66A 300,000
67001 Kit and feed rollers
5RC02- Tray 1 (MP) Pick, separation,

5RC02A 200,000
67001 Roller Kit and feed rollers
ADF roller Pick, separation,

J8J95A 5851-7202 150,000
maintenance Kit and feed rollers
Replace the toner cartridges

The process for replacing the toner cartridges is slightly different between the two products
covered in this training. See the following procedures for details.
These products also feature locking toner cartridges, to prevent premature replacement.
Remove and replace the toner cartridge in the color E78625, E78630, E78635
products
Follow these steps to replace the toner cartridge.
NOTE:
When a toner cartridge is empty, a message appears on the control panel.
Follow the instructions on the control panel to release the cartridge so that you
can replace it.
CAUTION:
Do not try to pull the toner cartridge out by force before it has been released.
NOTE:
If you are logged into the printer using the administrator account or a service
PIN, the toner Eject button will be active even if the cartridge is not empty. If
there is an unexpected failure with the toner cartridge release, refer to the
printer Service Manual for instructions on how to release toner cartridges
manually by disassembling the printer.
1. Open the front door.
2. Select the Eject button from the control panel to eject the cartridge,
and then grasp the end of the toner cartridge and pull it straight out of the
printer.
3. Remove the new toner cartridge from its package. Save all packaging for
recycling the used toner cartridge.
4. Hold both ends of the toner cartridge and rock it to evenly distribute the
toner that is inside. And then, remove the seal.
5. Align the toner cartridge with its slot and insert it into the printer.
6. Close the front door.
7. Pack the used toner cartridge into the box that the new toner
cartridge came in. See the enclosed recycling guide for information about
recycling.
In the U.S. and Canada, a pre-paid shipping label is included in the box. In
other countries/regions, go to www.hp.com/recycle to print a pre-paid
shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge
to HP for recycling.
Remove and replace the toner cartridge in the E73130, E73135, E73140
products
Follow these steps to replace the toner cartridge.
NOTE:
When a toner cartridge is empty, a message appears on the control panel.
Follow the instructions on the control panel to release the cartridge so that you
can replace it.
CAUTION:
Do not try to pull the toner cartridge out by force before it has been released.
NOTE:
If you are logged into the printer using the administrator account or a service
PIN, the toner Eject button will be active even if the cartridge is not empty. If
there is an unexpected failure with the toner cartridge release, refer to the
printer Service Manual for instructions on how to release toner cartridges
manually by disassembling the printer.
2. Select the Eject button from the control panel to eject the cartridge,
and then grasp the end of the toner cartridge and pull it straight out of the
printer.
3. Remove the new toner cartridge from its package. Save all packaging for
recycling the used toner cartridge.
4. Hold both ends of the toner cartridge. Rock it to evenly distribute the
toner inside, then remove the seal.
5. Align the toner cartridge with its slot and insert the toner cartridge into
the printer.
7. Pack the used toner cartridge into the box that the new cartridge
came in. See the enclosed recycling guide for information about recycling.
shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge
to HP for recycling.
Replace the toner collection unit

The process for replacing the toner collection unit is also different between the two
products covered in this training. See the following procedures for details.
Replace the toner collection unit (TCU) in the color E78625, E78630, E78635
products
Follow these steps to replace the toner collection unit (TCU).
2. Pull on both sides of the TCU to release the tabs, and then pull it straight
out of the printer.
NOTE:
Maintain the position of the TCU as you pull it out from the printer.
This will ensure that you do not spill any waste toner in the printer.
Once the TCU is fully removed, do not place it on its side with
holes facing down. Place the unit into the clear plastic bag the new
TCU was packaged in. Seal plastic bag.
3. Remove the new TCU from its package. Save all packaging for recycling
the used TCU.
4. Install the new TCU by pushing in on both sides until the tabs snap into
place.
6. Pack the used TCU into the box that the new TCU came in. See the
enclosed recycling guide for information about recycling.
shipping label.
Adhere the pre-paid shipping label to the box, and return the used TCU to
HP for recycling.
Replace the toner collection unit (TCU) in the mono E73130, E73135, E73140
products
Follow these steps to replace the toner collection unit (TCU).
2. Pull on both sides of the toner collection unit to release the tabs, and then
pull it straight out of the printer.
NOTE:
Once the TCU is fully removed, do not place it on its side. Place
the unit in an upright position.
3. Remove the new TCU from its package. Save all packaging for recycling
the used TCU.
4. Install the new TCU by pushing in on both sides until the tabs snap into
place.
6. Pack the used TCU into the box that the new TCU came in. See the
enclosed recycling guide for information about recycling.
shipping label.
Adhere the pre-paid shipping label to the box, and return the used TCU to
HP for recycling.
Replace the staple cartridges in the optional accessories

Install a new staple cartridge when the current cartridge is empty.
Remove and replace the inner finisher accessory staple cartridge

Follow these steps to replace the staple cartridge in the inner finisher accessory.
1. Open the inner finisher front door.
2. Grasp the colored tab on the staple cartridge carriage, and then pull the
staple cartridge carriage straight out.
3. Lift two tabs on the staple cartridge, and then lift up to remove the empty
staple cartridge from the staple cartridge carriage assembly.
NOTE:
Do not discard the staple cartridge carriage. It must be reused with

the new staple cartridge.
4. Insert the new staple cartridge into the staple cartridge carriage.
5. Reinstall the staple cartridge carriage into the stapler by pressing the
colored handle inward until it snaps into place.
6. Close the inner finisher front door.
Remove and replace the stapler/stacker accessory staple cartridge

Follow these steps to replace the staple cartridge in the floor-standing finisher
stapler/stacker accessory.
1. Open the finisher front door.
2. Rotate the knob counterclockwise to move the staple cartridge assembly

all the way to the front.
3. Hold the knob to immobilize the staple cartridge assembly, grasp the
colored tab on the staple cartridge carriage, and then pull the staple
cartridge carriage straight out.
4. Lift two tabs on the staple cartridge, and then lift up to remove the empty
staple cartridge from the staple cartridge carriage assembly.
NOTE:
Do not discard the staple cartridge carriage. It must be reused with

the new staple cartridge.
5. Insert the new staple cartridge into the staple cartridge carriage.
6. Hold the knob to immobilize the staple cartridge assembly, insert the new
staple cartridge into the assembly, and then press the colored handle
inward until it snaps into place.
7. Close the finisher front door.
Tips for copy and scan success

Follow these tips for successful copying and scanning.
Use the following tips to copy and scan successfully.
 Keep the glass and the back of the lid clean. The scanner interprets anything it
detects on the glass as part of the image.
 Load your original, print-side down, in the back-left corner of the glass.
 To make a large copy of a small original, scan the original into the computer, resize
the image in the scanning software, and then print a copy of the enlarged image.
 If you want to adjust scan size, output type, scan resolution, or file type, and so on,
start scan from the printer software.
 To avoid incorrect or missing scanned text, make sure the brightness is set
appropriately in the software.
 If you want to scan a document with several pages into one file instead of multiple
files, start the scan with the printer software instead of selecting Scan from the
printer display.
For more information about how to use printer features, including Print, Copy, Scan and
Fax, see the User Guide for the printe
Cleaning
Use the procedures below to carry out regular cleaning procedures.
Cleaning the paper dust stick on the color E78625, E78630, E78635 products
Learn about cleaning the paper dust stick.
It is recommended that the paper dust stick be cleaned at every visit. There is no
message on the control panel when it is time for the paper dust stick to be cleaned, so
technicians need to carry out this task proactively. Use the following procedure to
complete this task.
2. Remove the toner collection unit (TCU) by releasing the tabs and pulling
it straight out of the printer.
NOTE:
Once the TCU is fully removed, do not place it on its side with
holes facing down.
3. Pull out the paper dust stick.
4. Remove the paper dust.

Remove the paper dust
5. Insert the paper dust stick back into the slot.
6. Replace the TCU by pushing in on both sides until the tabs snap into
place.
7. Close the front door. Make sure the cover is securely closed. If the
message still appears, repeat this process.
Cleaning the paper dust stick on the mono E73130, E73135, E73140 products
Learn about cleaning the paper dust stick.
It is recommended that the paper dust stick be cleaned at every visit. There is no
message on the control panel when it is time for the paper dust stick to be cleaned, so
technicians need to carry out this task proactively. Use the following procedure to
complete this task.
2. Pull on both sides of the toner collection unit (TCU) to release the tabs,
and then pull it straight out of the printer.
NOTE:
Once the TCU is fully removed, do not place it on its side. Place
the unit in an upright position.
3. Pull out the paper dust stick.
4. Remove the paper dust.

Remove the paper dust
5. Insert the paper dust stick back into the slot.

6. Reinstall the TCU by pushing in on both sides until the tabs snap into
place.
Cleaning the ACR (CTD) Sensor on the color E78625, E78630, E78635 printers
Use the following procedure to clean the ACR (CTD) sensor.
The engine has the feature of ACR (CTD) sensor cleaning automatically with the motor
driving the sensor cover shutter open and closed. Nonetheless, we recommend you clean
the sensor manually at every ITB replacement to make sure the sensor is clean.
1. Open the right door.
2. Remove the ITB cleaner and ITB unit.

For instructions on removing these items, see the Service Manual.
3. Clean the sensor window using a lint-free cloth while pushing the shutter to
right.
4. Replace the ITB cleaner and ITB unit, and close the right door.
Cleaning the CTD sensor on the mono E73130, E73135, E73140 printers
Use the following procedure to clean the CTD sensor.
The CTD sensor is designed to be cleaned automatically by the paper pass. However, we
strongly recommend manual cleaning is implemented at every visit to maintain quality
copies.
1. Open the right door.
2. While lifting the lever up, clean the sensor using a lint-free cloth.
3. Close the right doo
Cleaning the LSU window on the color E78625, E78630, E78635 printers
It is recommended that the LSU window be cleaned during every maintenance visit. Use
the following procedure to complete this task.
NOTE:
This task must be implemented when the printer power is on because of the LSU
shutter position..
2. Remove the toner collection unit (TCU) by releasing the tabs and pulling it
straight out of the printer.
NOTE:
Once the TCU is fully removed, do not place it on its side with holes
facing down.
3. Clean the LSU window for each color using the cleaning bar attached inside
the front cover.
Insert the cleaning bar into the hole for each color. Push it in and pull it out
several times to clean the window, as shown in the images below.
4. Replace the cleaning bar and the TCU, and then close the front door.
Cleaning the scanner glass

It is recommended that the scanner glass be cleaned during every maintenance visit. Use
the following procedure to complete this task.
1. Open the ADF by lifting it up.
2. Clean the image scanner area and flat-bed glass using a lint-free cloth.
3. Close the ADF.
Cleaning the ADF CIS (Contact Image Sensor)

It is recommended that the ADF CIS (Contact Image Sensor) be cleaned during every
maintenance visit. Use the following procedure to complete this task.
1. Open the ADF by lifting it up.
2. Clean the CIS scanning area, located underneath ADF, using a lint-free
cloth.
3. Close the ADF.
Inspection procedures
Use the following procedures to inspect the printer during maintenance visits.
Inspect paper guide adjustment in trays
Checking paper guide adjustment and paper loading status is recommended during
every visit. This is important in order to reduce paper jams. Many paper jams occur due
to incorrect paper stacking in the trays.
1. Fan the paper.
2. Load the paper. Make sure the paper guides are correctly adjusted.
Inspect consumables (LLC life remaining) on the color E78625, E78630,
E78635 printers
Use the following procedures to inspect the LLCs during maintenance visits.
The check of consumable life remaining is recommended at every visit so that the LLC is
replaced at the proper time, and does not exceed its end of life. Active replacement is
recommended if the LLC life remaining low. This will maintain the expected print quality
and, also help to reduce extra visits.
Find the Print Supplies information report by using the following control panel menu
navigation:
1. Select the following control panel menus:
o Support tools
o Service (Enter Pin: 03078622)
o Advanced service
o Service reports
2. Select Supplies information report and click the Print button.
Check the life remaining for each LLC in the Supplies information report. Refer to the
following LLC (Long life consumable) list.
Long life consumables (LLCs)
Part
Item Life Remark
number
135,000
Yellow OPC W9075MC
pages
135,000
Magenta OPC W9075MC
pages
135,000
Cyan OPC W9075MC
pages
200,000
Black OPC W9074MC
pages
200,000
ITB cleaner 5PN64A Manual counter reset
pages
Manual counter reset.

Intermediate transfer belt (ITB) 400,000
430H4A ITB cleaner involved in
unit kit pages
this kit
200,000
Transfer roller 5PN65A Manual counter reset
pages
400,000
Fuser unit (100V) 5PN50A Only for Japan
pages
400,000
Fuser unit (110V) 5PN61A
pages
400,000
pages
400,000
Yellow developer unit 5PN58A Manual counter reset
pages
400,000
Magenta developer unit 5PN59A Manual counter reset
pages
400,000
Cyan developer unit 5PN60A Manual counter reset
pages
400,000
Black developer unit 5PN57A Manual counter reset
pages
Pickup/Forward/Separation roller 360,000
5PN66A Manual counter reset
(for Tray 2-x) pages
Pickup/Forward/Separation roller 200,000

5RC02A Manual counter reset
(for Tray1) pages
ADF roller kit (for 200-sheet z 150,000

J8J95A Manual counter reset
bundle ADF) pages
ADF roller kit (for 100-sheet dn 75,000 Flex-build bundle only

5RC01A
bundle ADF) pages Manual counter reset
NOTE:
Maintenance part lifespans will vary depending upon printing patterns and the job
mode used.
Inspect consumables (LLC life remaining) on the mono E73130, E73135,
E73140 printers
Use the following information to inspect the LLCs during maintenance visits.
The check of consumable life remaining is recommended at every visit so that the LLC is
replaced at the proper time, and does not exceed its end of life. Active replacement is
recommended if the LLC life remaining low. This will maintain the expected print quality
and, also help to reduce extra visits.
Find the Print Supplies information report by using the following control panel menu
navigation:
1. Select the following control panel menus:
o Support tools
o Service (Enter Pin: 03073122)
o Advanced service
o Service reports
2. Select Supplies information report and click the Print button.
Check the life remaining for each LLC in the Supplies information report. Refer to the
following LLC (Long life consumable) list.
Long life consumables (LLCs)
Part
Item Life Remark
number
300,000
Black OPC W9066MC
pages
300,000 Manual counter
Transfer roller 5PN70A
pages reset
300,000
Fuser unit (100V) 5PN51A Only for Japan
pages
300,000
pages
300,000
pages
600,000 Manual counter

Black developer unit 5PN67A
pages reset
Pickup/Forward/Separation roller (for 360,000 Manual counter

5PN66A
Tray 2-x) pages reset
Pickup/Forward/Separation roller (for 200,000 Manual counter

5RC02A
Tray1) pages reset
ADF roller kit (for 200-sheet z bundle 150,000 Manual counter

J8J95A
ADF) pages reset
Flex-build
ADF roller kit (for 100-sheet dn bundle 75,000 bundle only
5RC01A
ADF) pages Manual counter
reset
NOTE:
Maintenance part lifespans will vary depending upon printing patterns and the job
mode used.
Theory of operation
This module provides an overview of the operation of major hardware components.
 Basic operation
 Input devices
 Document feeder / scanner
 Output devices
The information given here is at a high level. For more detailed information, see the product
Service Manual, or review the information in the HP LaserJet Theory and
Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.

 Understand the basic theory of operation.
 Identify the printer's major hardware systems and components.
Basic operation
The printer routes all high-level processes through the formatter, which stores font
information, processes the print image, and communicates with the host computer.
The basic printer operation comprises the following systems:
 The engine-control system, which includes the high-voltage and low-voltage
power supplies (HVPS and LVPS), fuser control circuits, and the DC
controller printed circuit assembly (PCA)
 The laser/scanner system, which forms the latent image on the photosensitive
drum
 The image-formation system, which transfers a toner image onto the paper
 The pickup, feed and delivery system, which uses a system of rollers and belts to
transport the paper through the printer
 Accessory (optional paper feeders)
Relationship between the main printer systems
Engine-control system
The engine-control system receives commands from the formatter and interacts with the
other main systems to coordinate all printer functions.
Engine-control system
For detailed information about each of the components of the engine control system, see
the product Service Manual, or review the information in the HP LaserJet Theory and
0001091928.
Feeding system overview

Learn about the feeding system overview.
The feeding system is responsible for the process ranging from picking up paper to ejecting
it out of the machine. This system is mainly composed of Tray 1, Tray 2, Tray 3, registration
unit, loop sensing unit, exit unit, and duplex unit.
Feeding system workflow for the color E78625, E78630, E78635 printers
Learn about the feeding system workflow.
Feeding system workflow
Callou
Part name Description
t
Store paper for printing, picks up and transfers the paper to the
1 Tray 1, 2, 3
registration unit
Registration
2 Arranges the paper moved from the tray
unit
Loop sensing Controls the paper moving speed between the drum and the
3
unit fuser
Discharge the paper to the outside of the product or move the

4 Exit unit
paper path to the duplex unit for duplex printing
Allow a paper to move from the exit unit to the registration

5 Duplex unit
unit for duplex printing
Feeding system workflow for the mono E73130, E73135, E73140 printers
Learn about the feeding system workflow.
Callou
t
1 Tray 1 Picks up paper and delivers it to the registration unit
Stores paper for printing and picks up and transfers the paper to
2 Tray 2
the registration unit
Stores paper for printing and picks up and transfers the paper to
3 Tray 3
the registration unit
Registration
4 Arranges the paper moved from the tray
unit
Discharges the paper to the outside of the product or moves the

5 Exit unit
paper path to the duplex unit for duplex printing
Allows paper to move from the exit unit to the registration unit
Duplex unit
for duplex printing
Feeding system rollers for the color E78625, E78630, E78635 printers
Learn about the feeding system roller.
Feeding system roller
Callou Part
t number
Tray 1 pickup JC93-

R2 Pick up a paper on the tray
roller 01721B
Tray 1 forward 5QJ90-

R3 Move a paper inside the machine
roller 67001
Tray 1 reverse 5QJ90- Prevent multiple paper feeding into the

R4
roller 67001 machine
Tray 2 pickup 5QJ90- Pick up a paper from the knock-up plate of

R5
roller 60128 the tray
Tray 2 forward JC93-

R6 Move a paper to the feed roller
roller 01726A
Tray 2 reverse JC93- Prevent multiple paper feeding into the

R7
roller 01726A machine
Tray 3 pickup 5QJ90- Pick up a paper from the knock-up plate of

R8
R9 Move a paper to the feed roller
roller 01726A
Tray 3 reverse JC93- Prevent multiple paper feeding into the

R10
roller 01726A machine
R11 Tray 2 feed roller NA Move a paper to the registration roller
R12 Tray 3 feed roller NA Move a paper to the registration roller
Arrange a paper moved from the tray and

R14 Registration roller NA moves the paper to the ITB - second transfer
roller
R15 Exit roller NA Move a paper to the exit unit
Exit 2 feed roller

R16 NA Move a paper to the exit 2 unit
(optional)
Exit 2 roller
R17 NA Move a paper to the exit 2 unit
(optional)
Move a paper to the duplex unit during

R18 Duplex 1 roller NA
duplex printing
R19 Duplex 2 roller NA Move a paper to the registration roller
Feeding system rollers for the mono E73130, E73135, E73140 printers
Learn about the feeding system roller.
Callou Part
t number
R2 Tray 1 pickup JC93- Picks up paper on the tray

roller 01721A

R3 Moves paper inside the machine
roller 01726A
Tray 1 reverse JC93- Prevents multiple papers from feeding into

R4
roller 01726A the machine
Tray 2 pickup 5QJ90- Picks up paper from the knock-up plate of

R5

R6 Moves paper to the feed roller
roller 01726A

R7
Tray 3 pickup 5QJ90- Picks up paper from the knock-up plate of

R8

R9 Moves paper to the feed roller
roller 01726A

R10
R11 Tray 2 feed roller NA Moves paper to the registration roller
R12 Tray 3 feed roller NA Moves paper to the registration roller
Arranges paper moved from the tray and

R13 Registration roller NA moves the paper to the ITB - second transfer
roller
R14 Exit roller NA Moves paper to the exit unit
Exit 2 feed roller

R15 NA Moves paper to the exit 2 unit
(optional)
R16 Exit 2 roller NA Moves paper to the exit 2 unit

(optional)
Moves paper to the duplex unit during

R18 Duplex 1 roller NA
duplex printing
R19 Duplex 2 roller NA Moves paper to the registration roller
Feeding system sensors for the color E78625, E78630, E78635 printers
Learn about the feeding system sensors.
Feeding system sensors
Callou Part
Part name Sensor type Description
t number
Photo
Tray 1 paper 0604- Check whether a paper is on
S1 interrupter
empty sensor 001381 the Tray 1
(reflect)
Photo
Tray 2 empty 0604- Check whether a paper is on
S2 interrupter
sensor 001393 the Tray 2
(sensing)
Photo Set the proper height of paper

Tray 2 stack 0604-
S3 interrupter to make a contact with the
height sensor 001393
(sensing) pickup roller
Photo Check whether the paper

Tray 2 feed 0604-
S4 interrupter correctly comes from the Tray
sensor 001381
(reflect) 2
Tray 2 open, Check whether the tray is

JC93-
S5 paper size – closed, make signals to identify
01408A
sensor the paper size
S6 Tray 3 empty 0604- Photo Check whether a paper is on

sensor 001393 interrupter the Tray 3
(sensing)

Tray 3 stack 0604-

Tray 3 feed 0604-
sensor 001490
(reflect) 3

JC93-
00018B
Photo
Registration 0604- Check whether the paper comes
S10 interrupter
sensor 001381 into the registration unit
(reflect)
Photo Check whether the paper is

0604-
S11 Loop sensor 1 interrupter moved with the proper speed
001393
(sensing) and movement by the fuser
Photo Check whether the paper is

0604-
S12 Loop sensor 2 interrupter moved with the proper speed
001393
(sensing) and movement by the fuser
Photo
Fuser out 0604- Check whether the paper
S13 interrupter
sensor 001393 escapes well from the fuser
(sensing)
Check whether the paper

Photo
Out bin 2 full 0604- correctly goes out on the output
S14 interrupter
sensor 001393 bin, and it is loaded up to the
(sensing)
maximum capacity
Check whether the paper goes

Out bin 2 full Photo
0604- out on the output bin correctly,
S15 sensor interrupter
001393 and it is loaded up to the
(optional) (sensing)
maximum capacity.
S16 Duplex jam 1 0604- Photo Move a paper to the duplex unit
sensor 001393 interrupter during duplex printing
Photo
Duplex jam 2 0604- Check whether the paper goes
S17 interrupter
sensor 001393 through the duplex unit
(sensing)
Feeding system sensors for the mono E73130, E73135, E73140 printers
Learn about the feeding system sensors.
Callou Part
Part name Sensor type Description
t number
Photo
Tray 1 paper 0604- Check whether a paper is on
S1 interrupter
empty sensor 001381 the Tray 1
(reflect)
Photo
S2 interrupter
(sensing)

Tray 2 stack 0604-

Tray 2 feed 0604-
sensor 001381
(reflect) 2

JC93-
01408A
Photo
S6 interrupter
(sensing)
Tray 3 stack 0604-

Tray 3 feed 0604-
sensor 001490
(reflect) 3

JC93-
01408A
Photo
Registration 0604- Check whether the paper comes
S10 interrupter
sensor 001381 into the registration unit
(reflect)
Check whether the paper

Photo
Out bin 1 full 0604- correctly goes out on the output
S13 interrupter
sensor 001393 bin, and it is loaded up to the
(sensing)
maximum capacity
Check whether the paper goes

Out bin 2 full Photo
0604- out on the output bin correctly,
001393 and it is loaded up to the
maximum capacity.
Duplex jam 1 Photo

0604- Move a paper to the duplex unit
001393 during duplex printing
Photo
Duplex jam 2 0604- Check whether the paper goes
S16 interrupter
sensor 001393 through the duplex unit
(sensing)
Feeding system motors and solenoids for the color E78625, E78630, E78635
printers
Learn about the feeding system motors and solenoids.
Feeding system motors and solenoids
Callou Part
Part name Motor type Description
t number
Hybrid
JC31- Drive the Tray1 rollers, feed
M1 Feed motor stepping
00163A rollers, and trans roller
motor
Drive the Tray 2 pickup,

Tray 2 pickup 5QJ90- Stepping
M2 forward, and reverse rollers or
motor 64002 motor
knock-up plate
Drive the Tray 3 pickup,

motor 64002 motor
knock-up plate
Hybrid
Registration and JC31- Drive the registration roller and
M4 stepping
Tray 1 motor 00123B Tray 1 roller
motor
Drive the rollers in the exit unit

JC93- Stepping
M29 Exit motor to move the paper from the
01686A motor
fuser unit to the exit unit
JC93- Stepping
M5 Exit 2 motor Drive the exit 2 roller (optional)
00336A motor
Drive the rollers in the duplex

JC93- Stepping
M6 Duplex motor unit to move the paper from the
01687A motor
exit unit to the registration unit
Tray 1 pickup JC33- Move the pickup roller up and

SL1 Solenoid
solenoid 00029B down
Return gate
JC33- Change the paper path to the
SL2 solenoid Solenoid
00031B second exit unit
(optional)
Feeding system motors and solenoids for the mono E73130, E73135, E73140
printers
Learn about the feeding system motors and solenoids.
Callou Part Motor

t number type
Feed, registration, JC31- BLDC Drives the Tray1 rollers, feed

M1
and tray 1 motor 00123B motor rollers, and trans roller
Drives the Tray 2 pickup,

motor 64002 motor
knock-up plate
Drives the Tray 3 pickup,

motor 64002 motor
knock-up plate
JC93- Stepping
M13 Exit motor Drives the exit roller
01686A motor
JC93- Stepping Drives the exit 2 roller

M4 Exit 2 motor
00336A motor (optional)
JC93- Stepping
M5 Duplex 1 motor Drives the duplex 1, 2 rollers
01687A motor
Tray 1 pickup JC33- Moves the pickup roller up

SL1 Solenoid
solenoid 00029B and down
Return gate JC33- Changes the paper path to the

SL2 Solenoid
solenoid (optional) 00031B second exit unit
Toner flow system for the color E78625, E78630, E78635 products
Learn about the toner flow system.
Toner flow workflow
Toner flow workflow
Callou
t
Store the toner and moves the toner to the toner reservoir
1 Toner cartridge
when printing
2 Toner duct Moves the toner to the developer unit
3 Image creation Form images and transfers toner to the paper to print out
Toner collection
4 Receive discarded toner from drum and ITB and store it
unit
Toner flow system for the mono E73130, E73135, E73140 products
Learn about the toner flow system.
Toner flow workflow
Toner flow workflow
Callou
t
Stores the toner and moves the toner to the toner reservoir
1 Toner cartridge
when printing
2 Toner duct Moves the toner to the developer unit
3 Image creation Forms images and transfers toner to the paper to print out
Toner collection
4 Receives discarded toner from drum and ITB and store it
unit
Image creation workflow for the color E78625, E78630, E78635 products
Learn about the image creation workflow.
Image creation workflow
Callou
t
Laser Scanning Construct a latent image by removing electric charges by

1
Unit (LSU) a laser on the surface of the drum
Receive toner from reservoir unit and makes toner have

2-1 Developer
electrical properties
Receive toner from the developer unit and creates the

2-2 Drum
image
Image Transfer Belt Combine the four color-toners to transfer the toner onto
3
(ITB) the paper
4 Second transfer Transfer the image formed on the ITB onto the paper
Remove toner generated during printing and color

5 ITB cleaning registration patterns generated during color plain
registration process
Color Plane Superpose cyan, magenta, yellow, and black 4 colors to

6
Registration (CPR) express images correctly
Apply heat and pressure to the toner particles to adhere to

7 Fuser
the paper
Laser Scanning Unit (LSU) overview for the color E78625, E78630, E78635
products
The Laser Scanning Unit (LSU) constructs a latent image by removing electric charges
by a laser on the surface of the drum.
The LSU temperature sensor detects the inside temperature of the LSU. In case of
detecting temperature change inside the LSU, Color Plain Registration (CPR) will be
performed. The LSU Laser Diode (LD) power makes a laser, driving the LSU motor to
expose the laser on the drum as a line. The LSU skew adjustment motor operates when
the CPR is activated and enables cyan, magenta, and yellow color parallelly aligned by
black color. The LSU cover is closed to protect the LSU window from toner
contamination, and when the printing job starts, the LSU shutter motor operates to open
the LSU cover. The LSU shutter sensor checks the operation of the LSU cover.
NOTE:
When the LSU is replaced or re-installed, CPR reference adjustment in
ServiceTools is recommended.
Overview of the laser scanning unit
Callou Part
t number
JC97-
U42 LSU unit Develop an image on the drum surface
05148A
Apply the laser to the drum surface as a

M14 LSU motor NA
line
M15 LSU shutter motor NA Drive the LSU shutter
LSU shutter open Check where the LSU cover is open or

S25 NA
sensor closed
LSU shutter close Check where the LSU cover is open or

S26 NA
sensor closed
Yellow LSU skew Adjust the parallel alignment of the

M16 NA
adjustment motor yellow color based on the black color
Magenta LSU skew Adjust the parallel alignment of the

M17 NA
adjustment motor magenta color based on the black color
Cyan LSU skew Adjust the parallel alignment of the

M18 NA
adjustment motor cyan color based on the black color
S27 LSU temperature NA Sense the temperature inside LSU

S28 LSU LD power NA Generate the laser
S29 LSU Hsync 1, 2 NA Decide the starting point of a line
Detail view of the laser scanning unit
Callou Part
t number
M15 LSU shutter motor NA Drive the LSU shutter
LSU shutter close Check where the LSU cover is open or

S26 NA
sensor closed
S28 LSU LD power NA Generate the laser
U38
Developer and drum unit overview for the color E78625, E78630,
E78635 products
The developer unit receives toner from the reservoir unit and creates images using the
toner with the drum unit.
The toner concentration sensor determines whether the toner in the developer unit is
insufficient. In this case, the developer unit receives the toner from the reservoir unit. The
newly supplied toner is evenly mixed with the existing toner by the mixing auger. At this
time, the developer unit's roller and auger are driven by the developer motor. The end of
the developer unit is connected to the waste toner duct, the wasted toner after developing
process are thrown away to the waste toner duct.
The drum unit receives toner from the developer unit and develops the image. Most of the
developed toner is moved to the transfer unit to combine the yellow, magenta, cyan, and
black colors and prints out on a paper. Remaining toners that are not relocated to the
transfer unit are separated from the drum by the cleaning blade and moved to the waste
toner duct.
The drum unit is driven by the drum motor, and the black drum motor drives not only the
black drum unit but also the ITB at the same time. As for the rotation of the drum motor, the
drum home sensor checks whether the drum motor rotates.
NOTE:
When replacing drum or drum motor, running “Full Auto Color Registration” in
Service Tools is recommended.
Overview of the developer
Overview of the developer
Callou Part
t number
JC96- Mix and charge the yellow toner with the

U47 Yellow developer unit
12805A carrier, and deliver them to the drum unit
Mix and charge the magenta toner with

Magenta developer JC96-
U48 the carrier, and deliver them to the drum
unit 12805A
unit
JC96- Mix and charge the cyan toner with the

U49 Cyan developer unit
JC96- Mix and charge the black toner with the

U50 Black developer unit
Yellow developer
K4 – –
powder kit
Magenta developer
K5 – –
powder kit
Cyan developer
K6 – –
powder kit
Black developer
K7 – –
powder kit
S31 Yellow toner NA Measure toner concentration in the yellow

developer unit to control the amount of
concentration sensor
supplying toner
Measure toner concentration in the

Magenta toner
S32 NA magenta developer unit to control the
amount of supplying toner
Measure toner concentration in the cyan

Cyan toner
S33 NA developer unit to control the amount of
supplying toner
Measure toner concentration in the black

Black toner
supplying toner
Drum, developer JC93-

U51 –
drive assembly 01661A
Yellow, magenta, JC31- Drive yellow, magenta, cyan developer

M23
cyan developer motor 00123B unit
Black developer JC31-

M24 Drive black developer unit
motor 00123B
Overview of the drum
Overview of the drum
Callou Part
t number
JC96- Receive yellow toner from the developer

U43 Yellow drum unit
12805A unit and create the image
JC96- Receive magenta toner from the developer

U44 Magenta drum unit
JC96- Receive cyan toner from the developer

U45 Cyan drum unit
JC96- Receive black toner from the developer
U46 Black drum unit
Drum, developer JC93-

U51 –
drive assembly 01661A
JC31-
M19 Yellow drum motor Drive the yellow drum
00123C
Magenta drum JC31-

M20 Drive the magenta drum
motor 00123C
JC31-
M21 Cyan drum motor Drive the cyan drum
00123C
Black drum and ITB JC31- Drive the black drum, the ITB, and the
M22
motor 00123C ITB cleaning unit
Yellow drum home 0604- Check the operation of the yellow drum
S35
sensor 001393 motor
Magenta drum home 0604- Check the operation of the magenta drum
S36
sensor 001393 motor
Cyan drum home 0604- Check the operation of the cyan drum
S37
sensor 001393 motor
Black drum home 0604- Check the operation of the black drum
S38
sensor 001393 motor
3SJ21- Check the vibration around drum motor to

P9 Drum MEMS PCA
60001 optimize the printing condition
Detail view of the developer and drum, view 1
Callou Part
t number
Yellow drum JC96- Receive yellow toner from the developer unit
U43
unit 12805A and create the image
Magenta drum JC96- Receive magenta toner from the developer unit
U44
unit 12805A and create the image
JC96- Receive cyan toner from the developer unit

U45 Cyan drum unit
12805A and create the image
JC96- Receive black toner from the developer unit

U46 Black drum unit
12806A and create the image
Yellow JC96- Mix and charge the yellow toner with the
U47
developer unit 12805A carrier, and deliver them to the drum unit
Magenta JC96- Mix and charge the magenta toner with the
U48
developer unit 12805A carrier, and deliver them to the drum unit
Cyan developer JC96- Mix and charge the cyan toner with the carrier,
U49
unit 12805A and deliver them to the drum unit
Black developer JC96- Mix and charge the black toner with the
U50
unit 12806A carrier, and deliver them to the drum unit
Callou Part
t number
Measure toner concentration in the yellow

Yellow toner
supplying toner

Callou Part
t number
JC31-
M19 Yellow drum motor Drive the yellow drum
00123C
JC31-
M20 Magenta drum motor Drive the magenta drum
00123C
JC31-
M21 Cyan drum motor Drive the cyan drum
00123C
Black drum and ITB JC31- Drive the black drum, the ITB, and the
M22
motor 00123C ITB cleaning unit
Yellow, magenta, cyan JC31- Drive yellow, magenta, cyan developer

M23
developer motor 00123B unit
JC31-
M24 Black developer motor Drive black developer unit
00123B
Yellow drum home 0604- Check the operation of the yellow drum
S35
sensor 001393 motor
Magenta drum home 0604- Check the operation of the magenta

S36
sensor 001393 drum motor
Cyan drum home 0604- Check the operation of the cyan drum
S37
sensor 001393 motor
Black drum home 0604- Check the operation of the black drum
S38
sensor 001393 motor
3SJ21- Check the vibration around drum motor

P9 Drum MEMS PCA
60001 to optimize the printing condition
Image Transfer Belt (ITB) overview for the color E78625, E78630, E78635
products
The Image Transfer Belt(ITB) combines the four-color toners to transfer the toner onto the
paper.
Each color toner image on the four drums is transferred to the ITB by the first transfer roller
inside the ITB unit.
The image overlapped by four colors is transferred to the paper by the transfer 2 roller. The
remaining toners are removed by the cleaning blade and transferred to the toner collection
unit. This process is completed with one rotation of the ITB.
The ITB engage motor attaches and detaches the yellow, magenta, cyan and black transfer
rollers from drum unit. At the same time, the ITB engage sensor detects whether the ITB is
engaged. This movement will save color toner and color drum lifespan. The ITB engage
sensor checks the position of the color transfer rollers.
Overview of the ITB
Overview of the ITB
Callou Part
t number
ITB and cleaning 430H4- Include image transfer belt and ITB
K8
unit kit 67001 cleaning unit
Image transfer belt 5QJ90-

U52 Combine and transfer the color toners
(ITB) 60146
0604- Check the position of the color transfer

S39 ITB engage sensor
001381 roller
JC93- Detach or attach the color transfer roller to

M25 ITB engage motor
00452A the drum unit
Detail view of the ITB, view 1
Callou Part
t number
U52 Image transfer belt 5QJ90-60146 Combine and transfer the color
(ITB) toners
Callou Part
t number
ITB engage JC93- Detach or attach the color transfer roller to the
M25
motor 00452A drum unit
Second Transfer (T2) unit overview for the color E78625, E78630, E78635
products
The second transfer unit transfers the image formed on the ITB onto the paper.
The second transfer unit is a roller facing the image transfer belt, and it has the opposite
polarity of the toner by receiving high voltage from the HVPS. At the same time, the roller
contacts the ITB and creates pressure to transfer the toner to the paper, moving the paper
from the registration unit to the fuser unit.
Overview of the second transfer unit
Callou Part
t number
Second
5PN65-
U13 Transfer (T2) –
67001
unit
Second Create a constant pressure in contact with the

R19 Transfer (T2) NA ITB to help the image transfer process, and
roller moves the paper to the fuser
Detail view of the second transfer unit

Detail view of the second transfer unit
Callou Part
t number
Second
5PN65-
U13 Transfer (T2) –
67001
unit
Second Create a constant pressure in contact with the

R19 Transfer (T2) NA ITB to help the image transfer process, and
roller moves the paper to the fuser
ITB cleaning unit overview for the color E78625, E78630, E78635 products
The ITB cleaning unit removes the toner generated during printing and color registration
patterns generated during the color plane registration process. The removed toner is
transferred to the toner collection unit.
Overview of the ITB cleaning unit
Overview of the ITB cleaning unit
Callou Part
t number
430H4- Include the image transfer belt and the ITB

K8 Image transfer kit
67001 cleaning unit
5PN65- Remove the waste toners from the ITB,

U54 ITB cleaning unit
67001 transfer them to the toner collection unit
Black drum and JC31- Drive the black drum, the ITB, and the ITB
M22
ITB motor 00123C cleaning unit
Detail view of the ITB cleaning unit, view 1

Callou Part
t number
ITB cleaning 5PN65- Remove the waste toners from the ITB, transfer
U54
unit 67001 them to the toner collection unit
Callou Part
t number
Black drum and JC31- Drive the black drum, the ITB, and the
M22
ITB motor 00123C ITB cleaning unit
Color Plane Registration (CPR) unit overview for the color E78625, E78630,
E78635 products
The Color Plane Registration (CPR) unit is the part that superposes four colors such as
cyan, magenta, yellow and black to express images correctly, and also keeps image
density at a proper level.
The CPR unit is located below the ITB and reads yellow, magenta, cyan and black toner
level. There is a shutter to prevent foreign debris from contaminating the CPR sensor.
When operating the CPR feature, the CPR shutter opens with the CPR shutter sensor and
the CPR shutter motor. Three CPR sensors are installed at the left, center, and the right
side of the CPR unit which detects the registration condition to adjust printing positions
correctly.
NOTE:
Color Plane Registration (CPR) is interchangeably used with Auto Color
Registration (ACR). These are synonymous for related parts or terms.
In case of poor color plane registration, “White gap” or “Fuzzy or blurred image” prints out.
White gap and fuzzy, blurred image
Overview of the color plane registration
Overview of the CPR

Callou Part
t number
Color plain registration 5QJ83-

U55 –
(CPR) 60108
JC32-
S40 Front CPR sensor Detect front side image density
00014A
JC32-
S41 Center CPR sensor Detect center image density
00014A
JC32-
S42 Rear CPR sensor Detect rear side image density
00014A
0604-
S43 CPR shutter sensor Detect the CPR shutter location
001393
JC31- Drive the CAM to change the shutter

M27 CPR shutter motor
00078A location
Detail view of the CPR, view 1
Callou
Part name Part number Description
t
JC32-
S40 Front CPR sensor Detect front side image density
00014A
JC32-
S41 Center CPR sensor Detect center image density
00014A
JC32-
S42 Rear CPR sensor Detect rear side image density
00014A

Callou Part
t number
CPR shutter
S43 0604-001393 Detect the CPR shutter location
sensor
CPR shutter JC31- Drive the CAM to change the shutter

M27
motor 00078A location
Fuser unit overview for the color E78625, E78630, E78635 products
The fuser unit applies heat and pressure to the toner particles to adhere them to the paper.
The fuser unit is composed of the fuser section and the fuser/exit driving section.
Overview of the fuser unit
Callou Part
t number
Fuser unit 5PN50-

U56-1 –
100V 67001
Fuser unit 5PN61-

U56-2 –
110V 67001
Fuser unit 5PN62-

U56-3 –
220V 67001
Make a contact with the fuser belt to transfer heat

Fuser JC31-
M28 and pressure on the paper and toner, and drive the
motor 00123B
fuser pressure roller and fuser exit roller
Fuser
JC61- Fix the fuser at the base printer firmly so that it does
3 support
07804A not move
bracket
Detail view of the fuser unit, view 1

Callou Part
t number
Cut off the power supply to the halogen lamp by

S44 Thermostat NA opening the circuit when the fusing belt becomes
abnormally hot
Measure the surface temperature of the fuser belt

S45 Thermistor NA
by 4 non-contact type thermistors
Wrap jam Identify whether a wrap jam occurs inside the

S46 NA
sensor fuser unit
Fuser gap
S51 NA Check whether the fuser is released
sensor
Callou Part
t number
Receive heat from the halogen lamp and transfer

R21 Fuser belt NA
it to the toner and paper
Make a contact with the fuser belt to transfer heat

Fuser pressure
R22 NA and pressure on the paper and the toner and drive
roller
the paper moves to the exit unit
Wrap jam Identify whether a wrap jam occurs inside the

S46 NA
sensor fuser unit
U57 Fuser, exit JC93- –

motor 01678A
assembly
Create heat to the fuser belt to adhere the toner to

1 Halogen lamp NA
the paper
Fuser out
2 NA Remove static electricity from the printed paper
brush
Callou Part Part

Description
t name number
Make a contact with the fuser belt to transfer heat and

Fuser JC31-
M28 pressure on the paper and toner, and drive the fuser
motor 00123B
pressure roller and fuser exit roller
Image creation workflow for the mono E73130, E73135, E73140 products
Learn about the image creation workflow.
Callou
t
Laser Scanning Constructs a latent image by removing electric charges

1
Unit (LSU) by a laser on the surface of the drum
Receives toner from reservoir unit and makes toner have

2-1 Developer
electrical properties
Receives toner from the developer unit and creates the

2-2 Drum
image
Color Toner
3-1 Calibrates toner density
Density (CTD)
3-2 Second transfer unit Transfer the image from drum unit onto the paper
Applies heat and pressure to the toner particles to adhere

4 Fuser
to the paper
Laser Scanning Unit (LSU) overview for the mono E73130, E73135, E73140
products
The Laser Scanning Unit (LSU) constructs a latent image by removing the electric charge
using a laser on the surface of the drum.
The LSU Laser Diode (LD) power makes a laser, driving the LSU motor to expose the laser
on the drum as a line through the two F-theta lens. The laser beam is detected by the LSU
PD PCA at the scanning start point and creates the horizontal sync signal.
NOTE:
When the LSU is replaced or re-installed, CPR reference adjustment in
ServiceTools is recommended.
Callou
Part name Part number Description
t
5QK18-
U27 LSU unit Develops an image on the drum surface
60001
Applies the laser to the drum surface as a

M9 LSU motor NA
line
LSU LD
S21 NA Generates the laser
power
S22 LSU Hsync NA Decides the starting point of a line
Developer and drum unit overview for the mono E73130, E73135, E73140
products
The developer unit receives toner from the reservoir unit and creates images using the
toner with the drum unit.
The toner concentration sensor determines whether the toner in the developer unit is
insufficient. In this case, the developer unit receives the toner from the toner cartridge
through the toner duct unit. The newly supplied toner is evenly mixed with the existing toner
by the mixing auger. At this time, the developer unit's roller and auger are driven by the
developer motor. The end of the developer unit is connected to the toner collection unit, the
wasted toner after developing process is thrown away.
The drum unit receives toner from the developer unit and develops the image, and
remaining toners that are not relocated on the paper are separated from the drum by the
cleaning blade and moved to the toner collection unit.
The drum unit is driven by the drum motor and the developer unit is rotated by the
developer motor independently.
Overview of the developer and drum unit
Parts information for developer and drum unit
Callou Part
t number
W9066- Receive toner from the developer unit and

U29 Drum unit
67001 create the image
5PN67- Mixes and charges the toner with the carrier

U30 Developer unit
67001 and delivers them to the drum unit
Developer powder 5QJ90-
K4 -
kit 60106
Toner Measures toner concentration in the

S23 concentration NA developer unit to control the amount of
sensor supplying toner
Main drive JC93-

U10 -
assembly 01676A
JC31-
M11 Developer motor Drives the developer unit
00123A
JC31-
M10 Drum motor Drives the drum unit
00123A
Drum MEMS 3SJ21- Checks the vibration around drum motor to

P9
PCA 60001 optimize the printing condition
Color Toner Density (CTD) and Second Transfer (T2) unit overview for the
mono E73130, E73135, E73140 products

Color Toner Density (CTD) is a series of operations that correct the color density that
changes depending on time and environment. The second transfer roller moves the paper
from the registration unit to the fuser, contacting with the drum unit, and it works electrically
to transfer the toner particles from the drum surface to the paper.
Overview of the Color Toner Density (CTD) unit
Detail view of the Color Toner Density (CTD) unit
Callou Part
t number
Second Transfer 5PN70-

U13 –
assembly 67001
Color Toner JC32- Measures toner density from a patch on
S11
Density(CTD) sensor 00025A the drum surface
Moves the paper to the fuser unit and

R17 Second transfer roller NA helps image transferring from drum
surface to the paper
Fuser unit overview for the mono E73130, E73135, E73140 products
The fuser unit applies heat and pressure to the toner particles to adhere them to the paper.
The fuser unit is composed of the fuser section and the fuser/exit driving section.
Parts information for the fuser unit
Callou Part
t number
5PN51-
U33-1 Fuser unit 100V –
67001
5PN68-
67001
5PN69-
67001
Receives heat from the halogen lamp and

R20 Fuser roller NA
transfers it to the toner and paper
Makes contact with the fuser belt to transfer
Fuser pressure
R21 NA heat and pressure on the paper and the toner and
roller
moves the paper to the exit unit
Cuts off the power supply to the halogen lamp

S24 Thermostat NA by opening the circuit when the fusing belt
becomes abnormally hot
Measures the surface temperature of the fuser

S25 Thermistor NA
belt by 4 non-contact type thermistors
Fuser, exit JC93-

U34 -
motor assembly 01679A
JC31- Drives the fuser pressure roller and fuser exit

M12 Fuser motor
00123B roller
Fuser gap home 0604- Checks and controls the pressurized location of
S26
sensor 001383 fuser roller and the pressure roller status
Create heat to the fuser belt to adhere the toner

1 Halogen lamp NA
to the paper
PCA overview for the color E78625, E78630, E78635 printers

Learn about the PCA overview.
Overview of the PCAs
Part
No. Part name Description
number
3SJ00- Handle the video controller, engine

P1 Formatter
60002 controller and scan controller
Trusted platform 3SJ03- Store and generates encryption keys that

P2
module (TPM) 60001 can be used for device authentication
3SJ01-
P3-1 Riser card for HDD Connect the hard disk to the formatter
60001
Riser card for

4XN67-
P3-2 HDD, and two Connect the hard disk to the formatter
60001
USB type C
Riser card for HDD

and two USB type 3SJ02- Connect the hard disk and the accelerator to
P3-3
C, and accelerator 60001 the formatter
board
Accelerate DSP (Digital Signal Processing)

6HN30-
P4 Accelerator and OCR (Optical Character Recognition)
67001
performance supporting the z-bundle
933853- Store operating system and machine data to

P5-1 Hard disk drive
010 operate the printer system
B5L32- Store operating system and machine data to

P5-2 eMMC
60004 operate the printer system
3SJ04- Interface with the Main PCA, USB device,

P6 USB hub
60001 and HIP2 options
Island of data 3SJ06- Store the machine configuration and the

P7
(IOD) 60001 engine control data
T3U64- Collect internal acoustics information via

P8 Echo
60001 microphone for system diagnosis
Drum Micro Detect abnormal vibration in drive system

3SJ21-
P9 Electro-Mechanical which causes noise and printing quality
60001
Systems (MEMS) defects
Toner collection JC92- Detect the waste toner level of the toner
S32
unit full sensor 02471A collection unit
Generate 15 high-voltage channels, which

High voltage power JC44-
P10 include ITHV (4), MHV (4), DEV (4),
supply (HVPS) 00240C
FUSER, SAW, 2THV(+/-)
(110V) Supply electric power to the main board
5QJ90- and other boards. The voltage provided
Low voltage power 60014 includes +5 V, and +24 V from a 110
P11
supply (LVPS) (220V) V/220 V power input. It has safety
5QJ90- protection modes for over current and
60015 overload.
(110V)
JC44-
Fuser drive board 00210F Supply the voltage to fuser AC, heater, and
P12
(FDB) (220V) main PCA
JC44-
00211F
3SJ33-
P13 Power key Turn on or off the printer
60007
5QK47-
P14 Keyboard Connect the keypad with the formatter
60001
7ZA08-
P18-1 Single FAX card Optional fax kit card
67001
Single FAX card - 7ZA09-

P18-2 Optional fax kit card - BBU
BBU 67001
5QK14-
P18-3 Dual FAX card Optional fax kit card
67001
Dual FAX card - 7ZA07-

BBU 67001
Keyboard assembly JC93-

U60-1 –
– US English 01742A

U60-2 –
– UK English 01743A
Not
Tray 2 open, paper JC93-
shown Detect the size of the paper in the tray
size sensor 00018B
(S5)
Not
shown Detect the size of the paper in the tray
size sensor 00018B
(S9)
Not
3SJ07- Include an IC chip for drum unit operation
shown Drum CRUM
60001 and life cycle counting
(P15)
Not
JC92- Erase the negative charges on the surface of
shown Eraser
02744A the drum after printing
(P16)
Include an IC chip for maintaining the fuser

Not
6CF14- unit life cycle counting, and provides a
shown Fuser CRUM
60001 connection interface for the fuser gap
(P17)
sensor operation
Not
Toner cartridge 3SJ07- Include an IC chip for toner cartridge
shown
CRUM PCA 60001 operation and life cycle counting
(P19)
Not
Control panel base 3SJ15-
shown –
PCA 60001
(P20)
Not
Control panel PCA 5QK42-
shown –
10.1 in 60001
(P21-1)
Not
Control panel PCA 3SJ15-
shown –
8 in 60002
(P21-2)
PCA overview for the mono E73130, E73135, E73140 printers

Learn about the PCA overview.

Part
No. Part name Description
number
3SJ00- Handles the video controller, engine

P1 Formatter
60001 controller and scan controller
Trusted platform 3SJ03- Stores and generates encryption keys that

P2
module (TPM) 60001 can be used for device authentication
3SJ01-
P3-1 Riser card for HDD Connects the hard disk to the formatter
60001
Riser card for

4XN67-
P3-2 HDD, and two Connects the hard disk to the formatter
60001
USB type C
Riser card for HDD

and two USB type 3SJ02- Connects the hard disk and the accelerator
P3-3
C, and accelerator 60001 to the formatter
board
Accelerates DSP (Digital Signal

6HN30- Processing) and OCR (Optical Character
P4 Accelerator
67001 Recognition) performance supporting the z-
bundle
933853- Stores operating system and machine data

P5-1 Hard disk drive
011 to operate the printer system
B5L32- Stores operating system and machine data

P5-2 eMMC
60004 to operate the printer system
3SJ04- Interfaces with the Main PCA, USB device,

P6 USB hub
60001 and HIP2 options
Island of data 3SJ06- Stores the machine configuration and the

P7
(IOD) 60001 engine control data
T3U64- Collects internal acoustics information via

P8 Echo
60001 microphone for system diagnosis
Drum Micro Detects abnormal vibration in drive system
3SJ21-
P9 Electro-Mechanical which causes noise and printing quality
60001
Systems (MEMS) defects
Toner collection JC92- Detects the waste toner level of the toner
S19
unit full sensor 02471A collection unit
High voltage power JC44- Generate high-voltage channels for EP

P10
supply (HVPS) 00237D process
(110V) Supplies electric power to the main board

5QJ90- and other boards. The voltage provided
Low voltage power 60014 includes +5 V, and +24 V from a 110
P11
supply (LVPS) (220V) V/220 V power input. It has safety
5QJ90- protection modes for over current and
60015 overload.
(110V)
JC44-
Fuser drive board 00210F Supplies the voltage to fuser AC, heater,
P12
(FDB) (220V) and main PCA
JC44-
00211F
3SJ33-
P13 Power key Turns on or off the printer
60007
5QK47-
P14 Keyboard Connects the keypad with the formatter
60001
7ZA08-
P18-1 Single FAX card Optional fax kit card
67001
Single FAX card - 7ZA09-

BBU 67001
5QK14-
P18-3 Dual FAX card Optional fax kit card
67001
Dual FAX card - 7ZA07-

BBU 67001
U60-1 –
– US English 01742A

U60-2 –
– UK English 01743A
Not
shown Detects the size of the paper in the tray
size sensor 00018B
(S5)
Not
shown Detects the size of the paper in the tray
size sensor 00018B
(S9)
Not
Includes an IC chip for drum unit operation
shown Drum CRUM NA
and life cycle counting
(P15)
Not
Erases the negative charges on the surface
shown Eraser NA
of the drum after printing
(P16)
Includes an IC chip for maintaining the

Not
fuser unit life cycle counting, and provides
shown Fuser CRUM NA
a connection interface for the fuser gap
(P17)
sensor operation
Not
Toner cartridge Includes an IC chip for toner cartridge
shown NA
CRUM PCA operation and life cycle counting
(P19)
Not
Control panel base 3SJ15-
shown –
PCA 60001
(P20)
Not
Control panel PCA 5QK42-
shown –
10.1 in 60001
(P21-1)
Not
Control panel PCA 3SJ15-
shown –
8 in 60002
(P21-2)
Input devices
Learn about the input devices that are available for these printers.
Workgroup stand
Learn about the workgroup stand.
Stand is an optional part that supports the base printer and serves to store ancillary items.
Workgroup stand, view 1
Callou
Part name Part number
t
1 Stand 6GW54A
C100 Stand CMF panel NA
2 Caster wheel 6109-001138
K101 Holder wheel kit 6GW46-40011
NOTE:
When installing a stand, there is an empty space between the base printer and
the stand. Additional spart part is in operation to prevent rodents from entering
inside the product.
 Cover side lower blocker Part number: X3A76-40004

 Sheet side lower blocker Part number: X3A76-40005
Empty space between the base printer and the stand and cover/sheet side lower blocker
(Callout 3 & Callout 4)
Callout Part name Part number
3 Cover side lower blocker X3A64-40004

4 Sheet side lower blocker X3A64-40005
Workgroup Dual Cassette Feeder (DCF, Tray 4, 5)

The Dual Cassette Feeder (DCF) is optional, and provides additional paper capacity for the
printer.
DCF (Tray 4, 5) feeding system workflow

Learn about the DCF (Tray 4, 5) feeding system workflow.
Overview of DCF (Tray 4, 5) feeding system workflow
Detail view of DCF (Tray 4, 5) feeding system workflow
Detail view of DCF (Tray 4, 5) feeding system workflow
Callou
t
1 Tray 4 Stores paper
2 Tray 4 pickup unit Picks up paper to the DCF feed roller
3 Tray 5 Stores paper
4 Tray 5 pickup unit Picks up paper to the DCF feed roller
5 DCF feed unit Moves paper to the base printer
DCF (Tray 4, 5) operation

Learn about the DCF (Tray 4, 5) operation.
1. When the tray is closed, tray input lever is pushed.
2. The pickup roller moves down to contact with the surface of the paper, and
the reverse roller moves upward to make a contact with the forward roller.
3. Tray motor drives the knock-up plate to move paper upward to the pickup
roller.
4. The pickup roller moves the paper forward. The forward roller makes paper
move into the feed roller. The reverse roller prevents the printer from multi-
feeding.
5. The feed roller sends the paper to the trans roller.
Workgroup High Capacity Input tray (HCI, Tray 4)

Learn more about Workgroup High Capacity Input tray (HCI, Tray 4).
The High Capacity Input (HCI) device is optional. It provides additional paper capacity for
the printer. The HCI consists of the shift tray that stores excess paper, the lift tray that
supplies paper to the pickup, and the feeding system that supplies paper to the base
printer.
HCI (Tray 4) workflow

Learn about the HCI (Tray 4) workflow.
Overview of HCI (Tray 4) workflow
Detail view of HCI (Tray 4) workflow
HCI (Tray 4) operation

Learn about the HCI (Tray 4) operation.
1. When a paper on the lift tray runs out, the paper on the shift unit moves to
the lift tray. The HCI (Tray 4) shift gate solenoid moves so that the shift
gate opens to make paper move to the lift tray.
HCI (Tray 4) operation, view 1
2. The HCI (Tray 4) shift motor operates, moving the shift tray to the lift
tray side. The HCI (Tray 4) shift tray home and end sensor control how
much the shift motor is operating. After the tray shifting process, the shift
tray moves back to the original position and the shift gate solenoid turns
back to the initial location.
3. If the HCI (Tray 4) tray is closed by the HCI (Tray 4) tray open sensor,
knock-up plate moves upward until paper reaches the HCI (Tray 4) stack
height sensor.
HCI (Tray 4) operation, view 2
Document feeder / scanner
The standard operation of the document feeder consists of the standby (paper loading)
mode, pick, feed, and lift steps.
The following document feeders/scanner units are available for the printers covered in this
course:
 dn bundles: 200-sheet ADF with a scan speed (simplex/duplex) of 90/180
ipm
 z bundles: 200-sheet ADF with a scan speed (simplex/duplex) of 120/240
ipm
NOTE:
There is also a 120 ipm 100-sheet DADF scanner (5QK34-67001) available for
the flex-build models.
When the printer duplex scans from the document feeder, the paper moves through one
time, because the document feeder has a contact image sensor (CIS) scanner for side two
which is scanned simultaneously with side one.
For more detailed information about the document feeder and scanner theory, see the
product Service Manual, or review the information in the HP LaserJet Theory and
0001091928.
200-sheet ADF unit

Learn about the ADF unit.
ADF unit, view 1
ADF unit, view 1
Callou
t
U601 200-sheet Flow ADF(1) 5QJ90-67012
U602 200-sheet ADF(2) 5QJ90-67011
K601 ADF roller kit 5851-7202
K602 ADF hinge kit 5QJ90-67004
1 ADF hinge damper module 5QJ90-67006

K603 ADF white backing kit 5QJ90-67005
NOTE:
The 200-sheet Flow ADF(1) and 200-sheet ADF(2) are all the same except for the
ADF multi-feeding sensor installation.
 200-sheet Flow ADF: ADF multi-feeding sensor is installed

 200-sheet ADF: ADF multi-feeding sensor is not installed
ADF unit, view 2
ADF unit, view 2
Callou
t
K602 ADF hinge kit 5QJ90-67004
1 ADF hinge damper module 5QJ90-67006
K603 ADF white backing kit 5QJ90-67005
NOTE:
The 200-sheet Flow ADF(1) and 200-sheet ADF(2) are the same except for the
ADF multi-feeding sensor installation.
 200-sheet Flow ADF: ADF multi-feeding sensor is installed

 200-sheet ADF: ADF multi-feeding sensor is not installed
 200-sheet ADF workflow

 Learn about the ADF workflow.
 ADF workflow
ADF workflow
Callou Unit
Description
t name
Move an original document upward so that it is on the pickup

1 Lift plate
paper path
2 Pickup Pick up an original document to the deskew unit inside the ADF
3 Deskew Adjust a skew of the original document
4 Scan Scan an original document
5 Exit Discard scanned documents to the ADF out-bin
Scanner workflow
Learn about the scanner workflow.
The scanner converts an original document image into data. To scan an original document,
the scanner uses a CIS image sensor which stores and transfers the converted image data
to the storage space or transfers it to the printer engine for copy.
Tarot platen workflow
Tarot platen workflow
Callou Part
Unit name Description
t number
Tarot 3SJ11-
U811 –
platen 60103
Flat-bed The glass that places the original document when

1 NA
glass performing single-sided scanning
Size
2 NA Detects the original document size
sensing
Moves the image scanner to scan the original

3 Driving NA
document
Image
4 NA Scans the original image and convert it to data
scanner
Y6V12-
5 PCA Interfaces with the formatter and the ADF
60035
Output devices
You will learn more about output devices.
Stapler-stacker finisher and booklet maker workflow

Learn about the stapler-stacker finisher and booklet maker workflow.
Ite
Unit Description
m
1 Bridge unit Moves paper from the printer to the finisher
2 Entrance unit Allows the paper to move into the finisher
Punch unit
3 Makes the holes in a specific location on the paper
(optional)
Tray diverter Changes the paper direction to the main output tray or top output
4
unit tray
5 Top exit unit Moves the paper from the diverter to the top output tray
Top output tray

6 Loads paper that has completed its printing job
unit
Move sthe paper from the diverter unit to the ejector unit with
7 Main exit unit
forward direction or to the buffer unit with backward direction
Pushes to the end fence to be aligned towards top and bottom of

8 Paddle unit
the paper
Sets the standard position of the paper to be aligned towards top

9 End fence unit
and bottom of the paper
10 Tamper unit Aligns the paper on the right and left side
11 Stapler unit Staples a bundle of an aligned documents
Transfers the stapled paper loaded at the end fence unit to the
12 Ejector unit
output bin
Main output
13 Loads paper that has completed its printing job
tray unit
Paper holding Keeps the paper stable when ejecting to the output bin and
14
unit controls the output bin movement
Maintains the paper inside the unit for a while or moves it to the
15 Buffer unit
booklet maker
Booklet
16 Moves paper into the booklet maker
entrance unit
Booklet paddle
17 Moves paper to the booklet end fence
unit
Booklet end
18 Moves paper to the designated position for folding and stapling
fence unit
Booklet presser Presses the paper that enters to the booklet tamper unit to
19
unit prevent paper being shuffled
Booklet tamper
20 Aligns the paper on the right and left side to make a booklet
unit
Booklet stapler
21 Staples a bundle of aligned documents to make a booklet
unit
Booklet fold
22 Folds a bundle of aligned documents as a booklet
unit
Booklet diverter Changes the paper direction to the booklet exit unit or the
23
unit location to make a C-fold
Booklet exit
24 Moves paper to the booklet output bin
unit
Booklet output
25 Loads a bundle of booklets
tray unit
Bridge unit overview

Learn about the bridge unit.
The bridge unit is the unit that transfers paper from the base printer to the finisher.
The bridge entrance sensor detects whether a paper enters into the bridge unit from the
base printer. In the same way, the bridge exit sensor checks whether the paper leaves from
the bridge unit to the finisher inside. The bridge motor drives the bridge entrance roller,
bridge middle roller, and bridge exit roller. It makes the paper moves through the bridge
unit. The jam removal door locating at the front side of the unit helps user to remove the
jammed paper.
Overview of the bridge unit
Overview of the bridge unit
Part
No Part name Description
number
Bridge door 0604-

S902 Detects if the bridge door is open
sensor 001393
Bridge entrance JC32- Checks whether paper comes to the bridge

S901
sensor 00020A entrance unit
Bridge exit 0604- Checks whether paper moves out of the bridge
S903
sensor 001393 unit
M91 3SJ19- Rotates the bridge entrance roller, the bridge

Bridge motor
4 80501 middle roller, and the bridge exit roller
Bridge entrance JC66-

R903 Moves paper from the printer to the bridge unit
roller 04733A
Bridge middle JC66-

R902 Move paper from the printer to the bridge unit
roller 04732A
Bridge exit JC66- Moves paper from the printer to the finisher
R901
roller 04732A entrance unit
Detail view of the bridge unit
Detail view of the bridge unit
Part
No Part name Description
number
5QK09-
U901 Bridge unit Moves paper from the printer to the finisher
60110
Bridge door 0604-

S902 Detects if the bridge door is open
sensor 001393
Bridge entrance JC32- Checks whether paper comes to the bridge

S901
sensor 00020A entrance unit
Bridge exit 0604- Checks whether paper moves out of the bridge
S903
sensor 001393 unit
M91 3SJ19- Rotates the bridge entrance roller, the bridge

Bridge motor
4 80501 middle roller, and the bridge exit roller
Bridge entrance JC66-

roller 04733A
Bridge middle JC66-

roller 04732A
Bridge exit JC66- Moves paper from the printer to the finisher
R901
roller 04732A entrance unit
Inner finisher workflow

Learn about the inner finisher workflow.

Ite
Unit Description
m
1 Punch unit Make holes in a specific location on a sheet of paper
2 Entrance unit Allow a paper to move into the finisher
Hold the paper so that the newly printed paper can stay out for
3 Diverter unit
seconds while the stapled bundle of paper moves to the output tray
4 Exit unit Move the paper from the diverter unit to the ejector unit
Paper Prevent the paper from being fell down or bent when the long
5
support unit length paper such as A3 is ejected from the exit unit
Main paddle
6 Move the paper to the sub paddle
unit
Sub paddle
7 Move the paper to the end fence
unit
End fence Set the standard position of the paper to be aligned towards top and
8
unit bottom of the paper
9 Tamper unit Align the paper on the right and left side of the paper
10 Stapler unit Perform stapling to a bundle of aligned documents
Ejector 1 Transfer the stapled paper loaded at the end fence unit to the ejector
11
unit 2 unit
Ejector 2
12 Grip a stack of paper up and ejects it onto the output tray
unit
Output tray
13 Stack the job ended paper
unit
Paper
14 Control the output tray movement
holding unit
Solve problems
This module provides information to help Support and Service personnel diagnose and
resolve issues when assisting customers or troubleshooting problems.
 Tools for troubleshooting

 Clear paper jams
 Image-quality troubleshooting
 Software and firmware
Additional troubleshooting resources

 For the latest troubleshooting information, see the product Service Manual, or
review the information in the HP LaserJet Theory and Troubleshooting
Fundamentals - Service and Support training course, Course ID: 0001091928.
 Additional support contact information, including links to the printer support
websites is available in the Library module of this training.
 Search HP University for more training resources on HP printers, the HP
FutureSmart firmware, and other HP printing solutions and technologies.

 Understand the tools available to carry out troubleshooting procedures specific to
this printer
 Know where to go to get additional help solving printer problems
Tools for troubleshooting

This section describes tools that can help to solve printer problems.
For additional troubleshooting information, see the product Service Manual, or review the
information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service
and Support training course, Course ID: 0001091928.
HP service and support

Learn about HP access to additional service and support information.
Additional service and support for channel partners

Channel partners go to partner.hp.com , and then use the steps below to access the HP
Web-based Interactive Search Engine (WISE).
Access WISE for Channel partners
1. Select Services & Support (near the top of the screen).
2. Under Services Delivery, select Technical Support.
3. Select Technical Documentation.
Find information about the following topics
 Service manuals
 Service advisories
 Up-to-date control panel message (CPMD) troubleshooting
 Solutions for printer issues and emerging issues
 Remove and replace part instructions and videos
 Install and configure
 Printer specifications
 Warranty and regulatory information
Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine
(WISE) sites:
Americas (AMS)
 WISE - English
 WISE - Spanish
 WISE - Portuguese
 WISE - French
Asia Pacific / Japan (APJ)
 WISE -
English
 WISE -
Japanese
 WISE -
Korean
 WISE -
Chinese (simplified)
 WISE -
Chinese (traditional)
 WISE -
Thai
Europe / Middle East / Africa (EMEA)
 WISE - English
Additional technical support WISE videos

The videos below provide additional ways to access printer information using WISE.
Determine the problem source

When the printer malfunctions or encounters an unexpected situation, the printer control
panel alerts the user to the situation.
If the control panel is not functioning, the technician should skip to the Power On
troubleshooting steps.
In addition to looking at the errors on the control panel or in the Error Log, there are a
number of tools that can be used to determine the source of the printer issue. For detailed
troubleshooting flowcharts and procedures, see the product Service Manual, or review the
information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service
and Support training course, Course ID: 0001091928.
Printer specific troubleshooting tools

There are a variety of tools that are built into the printer to help with troubleshooting.
The following sections will introduce some of the printer-specific tools that can be used. For
a more comprehensive list of tools for troubleshooting, see the product Service Manual and
the HP LaserJet Troubleshooting Fundamentals training course.
LED Diagnostics (formatter)

Learn about troubleshooting the printer using formatter LEDs.
Network LEDs
The formatter has two network port LEDs. When the printer is connected to a properly
working network through a network cable, the amber LED indicates network activity, and
the green LED indicates the link status.
A blinking amber LED indicates network traffic. If the green LED is off, a link has failed. For
link failures, check all of the network cable connections. In addition, try to manually
configure the network card link speed setting by using the printer control panel.
For instructions on how to configure the link speed from the control panel, see the printer
Service Manual.
Individual component diagnostics

Learn about printer individual component diagnostics.
These tests can be accessed from the Support Tools > Service menu.
You must use a PIN to access the Service menu. The PINs are as follows:
 Color E78625, E78630, E78635 products: 03078622
 Mono E73130, E73135, E73140 products: 03073122
Sensor tests
The Sensors option under the Service menu provides a number of system sensor tests.
After selecting the sensor type, a callout for each sensor is displayed on the control panel.
Select the callout to display the status of the sensor.
The following sensors are available in this menu:
 Document Feeder sensors
 Flatbed sensors
 ACR/CTD sensors
 Finisher (Option) sensors
 Cover sensors
 Developer sensors
 Drum sensors (MFPs only)
 Environmental sensors
 Fuser sensors
 LSU sensors
 Paper path sensors
 Power Supply sensors
 TCU sensors
 Toner sensors (SFP only)
 Toner Residual Amount sensors
 Transfer sensors (MFPs only)
 Tray sensors
Individual component tests

The Component tests option under the Service menu provides a number of individual
component tests.
Individual component tests are available for the following components:
 Document Feeder Motors
 Scanner Motors
 ACR/CTD (MFPs only)
 Finisher (Option)
 Developer
 Drum
 Duct/Reservoir (MFPs only)
 Fans
 Fuser
 LSU
 Paper Path
 Power Supply
 TCU
 Toner
 Transfer (MFPs only)
 Trays
 Diagrams
 Electrical mechanical relationship diagrams, such as the ones below, show the
locations of the major components, sensors, and switches in the printer. For
more detailed diagrams covering all of the printer systems, see the product
Service Manual.
 Electrical mechanical relationship diagram Tray 2/3 (1 of 2)

 Electrical mechanical relationship diagram Tray 2/3 (2 of 2)
Printer configuration page

You can print and find printer information on the configuration page.
Print the configuration page

1. From the Home screen on the printer control panel, scroll to and touch
the Reports button.
2. Open the following menus:
o Configuration/Status pages
3. Touch Configuration Page to select it.
4. Touch the print icon to print the pages.

Configuration page
Ite
Description Item Description
m
1 Device information 5 Event log
Installed personalities and

2 6 Security
options
3 HP Web services 7 Paper trays and options
4 Memory
Certain information, such as the firmware date codes, the IP address, and the email
gateways, is especially helpful while servicing the printer. This information is on the various
configuration pages.
Important information on the configuration pages
Type of information Specific information Configuration page
Main configuration
Firmware Bundle Version Firmware information page (Device
information)
Main configuration
Firmware Revision Firmware information page (Device
information)
Main configuration
Firmware Datecode Firmware information page (Device
information)
Accessories and internal storage

All optional devices that are installed
on the printer should be listed on the
Main configuration
main configuration page. Optional installed
page (Installed
formatter devices and
Separate pages print for the optional Personalities and
accessories information
paper handling devices and the fax Options)
accessory. These pages list more-
detailed information for those
devices.
Main configuration
Memory Total RAM information
page (Memory)
Size and type by tray

Main configuration
(including installed
Tray and bin information page (Paper Trays and
optional paper feeders)
Options)
information
Main configuration
Engine cycles, service ID, and
Engine information page (Device
cartridge information
Information)
Main configuration
Event-log information Error information
page (Event Log)
NOTE:
Depending on the model, up to three pages print when printing a configuration page. In
addition to the main configuration page, the HP embedded Jetdirect configuration and the
wireless pages print.
HP embedded Jetdirect page

The second configuration page is the HP embedded Jetdirect page, which contains the
following information:
Review the Jetdirect page

HP embedded Jetdirect page
Item Description
General Information indicates the printer status, model number, hardware firmware
1 version, port select, port configuration, auto negotiation, manufacturing
identification, and manufactured date.
2 Security Settings information
Network Statistics indicates the total packets received, unicast packets received, bad
3 packets received, framing errors received, total packets transmitted, unsendable
packets, transmit collisions, and transmit late collisions.
4 TCP/IP information, including the IP address
5 IPv4 information
6 IPv6 information
Control panel menus

The printer control panel menus contain more tools to help with configuration and
troubleshooting.
 The Reports menu can be used to print useful diagnostic reports.
 The Settings menu can be used for basic printer setup tasks.
 The Supplies menu provides information about the printer supplies.
 The Trays menu has options for setting up the paper size and type for paper trays.
 The Support Tools sub-menu contains the options for maintaining the printer and
troubleshooting printer problems.
 The Service menu has low-level diagnostic tools that can be used for
troubleshooting. Service menu access is restricted by using a personal
identification number (PIN). Only authorized service people should access the
Service menu.
For a complete list of all of the menus and their menu items, see the Service manual for the
product.
Error codes
Error codes and control-panel messages display on the printer control panel to indicate the
current printer status or situations that might require action. Error codes are numerical, or
alphanumerical, and have a set structure with six characters (example: 13.WX.YZ).
 The first two characters are numeric and represent the system component
that is causing the error. For example, in error
code 10.22.15, 10 = Supplies for HP LaserJets.
 The remaining four characters (W, X, Y, and Z values) further define the error.
HP LaserJet and HP PageWide error codes are documented in the control panel message
document (CPMD) for each printer.
The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to
clear or resolve the error, and other helpful information such as service mode pins and part
numbers.
The CPMD is continually updated and republished with the latest information for the
following error codes.
ERROR CODES: The first two characters
Error
System Component System Error Description
code
10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.
11.WX.YZ Real-time clock Internal error with the clock on the formatter.
13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.
15.WX.YZ Jam (PageWide) Paper jam or open door jam error.
Supplies
17.WX.YZ Supply error or supply memory error.
(PageWide)
20.WX.YZ Printer memory Insufficient memory or buffering error.
Page complexity causing a decompression error

21.WX.YZ Page
when trying to process job.
30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.
31.WX.YZ Document feeder Document feeder, scanner, or jam error.
Backup, restore, or
32.WX.YZ Backup, restore, or reset notification or error.
reset
Backup, Disk, EFI BIOS, Firmware integrity

33.WX.YZ Security (SureStart), or Trusted Platform Module (TPM)
notification or error.
Partition manager, secure erase, or USB accessory

40.WX.YZ Input/Output (I/O)
error.
Miscellaneous error including general and misprint

Fuser, Laser
or mismatch errors typically involving (but not
41.WX.YZ scanner, or Paper
limited to) the fuser, the laser scanner, or the paper
path
path.
Firmware failure involving the Event Log, Shell,

42.WX.YZ Firmware
System Manager, or other component.
Firmware failure involving a digital sending

44.WX.YZ Firmware
component.
OXPd/Web Kit Informational notifications involving the OXPd Web

45.WX.YZ
(PageWide) Kit (communications log).
46.WX.YZ Engine (LaserJet) Engine communication error.
47.WX.YZ Firmware Job parser or printer calibration error.
PJA job accounting, job management, or job pipeline

48.WX.YZ Firmware
error.
49.WX.YZ Firmware Firmware communication error.
50.WX.YZ Fuser (LaserJet) Fuser error.
Laser scanner
51.WX.YZ Laser scanner beam error.
(LaserJet)
Laser scanner
52.WX.YZ Laser scanner startup error.
(LaserJet)
54.WX.YZ Sensor Sensor error (not jam related).
DC controller
55.WX.YZ DC controller communication error.
(LaserJet)
Paper handling
56.WX.YZ Paper input/output or accessory error.
(LaserJet)
57.WX.YZ Fan Fan error.
58.WX.YZ Sensor Engine sensor failure.
59.WX.YZ Motor (LaserJet) Motor error.
Tray motor error

60.WX.YZ Tray lifting or pick up error.
(LaserJet)
61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data package.
System (LaserJet)
LaserJet internal system error.
62.WX.YZ Print bar
PageWide print system error.
(PageWide)
General engine error (electrical, communication,

63.WX.YZ Engine (LaserJet)
etc.).
65.WX.YZ Connector Output accessory connection error.

66.WX.YZ Output accessory Output accessory error.
67.WX.YZ Input accessory Input accessory connection error
69.WX.YZ Duplexer Duplexer error.
DC controller
70.WX.YZ DC controller firmware error.
(LaserJet)
80.WX.YZ Managed device Embedded Jetdirect error.
Near Field
81.WX.YZ Communication Wireless, Bluetooth or internal EIO error.
(NFC)
Memory (hard disk,

82.WX.YZ Disk hardware error.
EMMC, etc.)
Internal test of systems (i.e. disk, CPB, display) or

90.WX.YZ Internal diagnostics
interconnection error.
98.WX.YZ Hard disk Hard disk partition error.
Remote Firmware Upgrade (RFU), firmware install

99.WX.YZ Firmware installer
(engine or accessory), or disk error.
Troubleshooting power-on or blank control panel problems

If the printer is not powering on correctly, use the following steps to begin troubleshooting
the problem.
1. Verify that power is available to the printer. If the printer is plugged into a
surge protector or uninterruptible power supply (UPS), remove it. Plug the
printer directly into a known operating wall receptacle (make sure that the
wall receptacle provides the correct voltage and current for the printer).
NOTE:
Unplug any other devices on the same circuit that the printer is using.
2. Try another known operating wall receptacle and a different power cord.
3. To eliminate a thermal switch issue, unplug the power cord and leave it
unplugged for over 20 minutes. Re-attach the power cord, and then turn the
power on again.
4. During normal operation, a cooling fan or fans begin to spin briefly after the
printer power is turned on. Place a hand over the cover vent or vents to feel
air passing out of the printer. Lean close to the printer to hear the fan or fans
operating. Look for illuminated lights on the control panel and formatter
LEDs.
NOTE:
Operational fans, motors, and control-panel lights indicate the

following:
o AC power is present at the printer.
o The power supply is providing either or both 24 Vdc and 5
Vdc voltages.
o The DC controller microprocessor is functioning.
5. If the printer powers on, but the control panel is blank, make sure that the
control-panel display wire harness or harnesses and flat flexible cable or
cables (FFCs) are connected.
NOTE:
The following conditions indicate that the printer has frozen while in
Sleep mode or Sleep delay. Opening a door or pressing a control-
panel button should cause the printer to wake up from Sleep mode or
Sleep delay.
o The control panel home button LED is illuminated
o The power-switch LED flashes once every three to five
seconds
If the control panel is not responding, or if it appears black or blank, try the
following:
c. Turn the printer power off, and then on again.
d. Verify that the system is correctly functioning by printing a test
page. Does the test page print correctly?
Is the printer HP Embedded Web Server (EWS) accessible?
e. Verify that the control panel is correctly functioning. If it is not,
turn the printer off and reseat the control-panel assembly cable
connections at the control-panel assembly and the formatter.
f. Try upgrading the firmware. If the firmware upgrade fails to
resolve the problem, and the printer still freezes while in Sleep
mode or Sleep delay, elevate the case.
g. If the error persists and the EWS functions correctly, replace the
control-panel assembly.
6. If normal start-up noises are not heard, turn the printer off, and then remove
any installed accessories (for example, envelope feeders, paper feeders, or
output accessories).
7. Turn the printer on, and then listen for start-up noises. If normal start-up
noises are heard, the problem might be with an accessory.
8. Perform an engine test. The engine test procedure varies by printer, so refer
to the printer Service Manual to get instructions.
9. If the engine test page prints, the print engine is operating normally. Replace
the formatter.
CAUTION:
Under NO circumstances should a formatter from a different printer be

installed during the repair or troubleshooting processes. The formatter
stores important data specific to the model of printer it is installed in
and is not designed to be swapped or repurposed in any way. Return
a used formatter to HP.
Issues that can occur from swapping a formatter include:
o Serial number, product number, product name, page count,
and supported cartridges information change and might
make a product unusable
o 33.02.01 Used board/Disk installed errors
If a used formatter is installed and causes this issue, the partner must
cover the costs of the repair in the form of a product
replacement. There is no method in the field to recover a printer
where a used formatter is installed.
For more information, see the following topic (c06360930):
o HP internal link: 33.02.01 error or printer name and/or
product number changes after replacing the formatter
o HP external partner link: 33.02.01 error or printer name
and/or product number changes after replacing the
formatter
To access the HP partner link, you must first log in to the HP Partner
First Portal and then connect to WISE.
NOTE:
If the engine test page does not print, turn the printer off, reconnect
the formatter power connector, remove the embedded MultiMedia
Card (eMMC), and then try the engine test again. If the page prints,
the problem might be the eMMC.
10. If after replacing the formatter or eMMC normal start-up noises are still not
heard, replace the DC controller.
11. If the print engine appears to be correctly operating (the engine test page
successfully printed) and the control panel is still blank, replace the power
supply.
Troubleshooting an unresponsive printer

If the printer powers up normally and the control panel displays correctly, but the printer
appears unresponsive to print jobs, use the following steps to troubleshoot the issue.
1. The control panel should indicate a Ready, Paused, Sleep mode
on or Sleep delay on status. If an error message displays, resolve the error.
Resolve any supply issues.
2. For network connection errors, verify that the network port is active and that
the cables are securely seated.
a. Check the network cable connections between the printer and
the computer or network port. Make sure that the connections
are secure.
b. Make sure that the cables are not faulty by trying different
cables, if possible.
3. Check the network LEDs (callout 1) to see if they indicate any issues.
NOTE:
The figure below is representational only. Network LED location

varies by printer.
Network LEDs
LED light
Description
pattern
Solid green light and flashing yellow light indicates a successful

network connection.
No lights on indicates a faulty network connection. Disconnect

and reconnect the cable to the port. In the Network Settings
Menu, verify the link settings and make sure that the port is
enabled.
4. Use one of the following options to print a configuration page. If the printer is
connected to a network, an HP Jetdirect page also prints.
Print the configuration page from a SFP control panel
a. From the Home screen on the printer control panel, use the
arrow buttons to navigate to Reports, and then press
the OK button.
b. Use the arrow buttons to scroll to Configuration/Status Pages,
and then press the OK button.
c. Use the arrow buttons to scroll to Configuration Page, and then
press the OK button.
d. Use the arrow buttons to scroll to the print icon . Press

the OK button to print the pages.
Print the configuration page from an MFP control panel
e. From the Home screen on the printer control panel, scroll to and
touch the Reports button.
f. Open the following menus:
a. Configuration/Status pages
g. Touch Configuration Page to select it.
h. Touch the print icon to print the pages.
5. Check to see if there is a newer version of the firmware available. If there is,
update the firmware.
6. Verify that the correct print driver for this printer is installed. Check the
program to make sure that the print driver for this printer is used. The print
driver can be downloaded from support.hp.com.
7. Print a short document from a different program that has worked in the past.
If this solution works, the problem is with the program. If this solution does
not work (the document does not print), complete these steps:
a. Try printing the job from another computer that has the printer
software installed.
b. If the printer is connected to the network, connect the printer
directly to a host computer with a USB cable. Redirect the printer
to the correct port, or reinstall the software (make sure to select
the new connection type).
NOTE:
The host USB port may disabled from the factory. If so,
this port needs to be activated first before connecting the
printer to the USB port.
For more information about troubleshooting an unresponsive printer and about
troubleshooting connectivity issues, see the "Performance and connectivity
troubleshooting" section of the Service manual.
Control panel troubleshooting

If the control panel is not responding normally or has display issues, use the following
procedures to troubleshoot the issues.
Control panel system diagnostic tests

You can use the touchscreen control panel diagnostic tests to test the control panel
hardware and display using the printer firmware system diagnostics.
For more details about individual control panel diagnostic tests, see the printer Service
Manual.
Use the following procedure to open the control panel system diagnostics tests (MFP).
1. Turn the printer power off, and then on again.
2. Open the Pre-boot menu.
3. Use the down arrow button to scroll to +3 Administration, and then

press the OK button to select it.
4. Use the down arrow button to scroll to +E CP Diagnostics, and then

press the OK button to select it.
NOTE:
An administrator password might be required to continue.
Access the diagnostics menu

To open the Pre-boot menu:
 On a touchscreen control panel, touch the middle of the control panel display
when you see the 1/8 under the logo.
 On an LCD control panel, press the X (Cancel) button when you see
the 1/8 under the logo.
NOTE:
The boot up operation may go very quickly, so have your finger ready to touch the
screen (or button) as soon as the HP logo appears. It may take a few tries to get the
timing right.
31.13.yz jam error in the document feeder

The following information describes how to clear paper jams in the document feeder. When
a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the document-feeder cover.
2. Remove any jammed paper.
3. Close the document-feeder cover.
NOTE:
To avoid jams, make sure the guides in the document-feeder input tray are
adjusted against the document, without bending the document. To copy narrow
documents, use the flatbed scanner. Remove all staples and paper clips from
original documents.
NOTE:
Original documents that are printed on heavy, glossy paper can jam more
frequently than originals that are printed on plain paper.
Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.
NOTE:
View a video that demonstrates how to load paper in a way that reduces the
number of paper jams.
1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper
from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper
from the tray, straighten the stack, and then return some of the paper to the
tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of
paper. Adjust the guides so they are touching the paper stack without
bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual
feed feature and feed sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is
configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.
Image-quality troubleshooting
Various printer hardware problems can cause image-quality defects.
Image-quality problems are defined as:
 Print-quality (PQ) problems: PQ problems are associated with the print
engine (printer base) of an MFP printer (single function non MFP image-
quality problems are always PQ defects). PQ defects appear on pages that
are printed by the print engine and not feed through an integrated scanner
assembly (ISA).
 Copy-quality (CQ) problems: CQ problems are associated with the
integrated-scanner assembly (ISA) portion of an MFP printer. CQ defects
appear on pages that are copied using the document feeder or flatbed glass.
For detailed information about troubleshooting specific PQ and CQ defects, see the product
Service Manual or the following topic (c06450141):
 HP internal link: Image Quality Troubleshooting Guide
 HP external partner link: Image Quality Troubleshooting Guide
NOTE:
To access the HP partner link, you must first log in to the HP Partner First Portal
and then connect to WISE.
For information about supported print media, see the HP LaserJet Printers - Print Media
Guide.
When troubleshooting the source of some print image defects, one solution is to identify if it
is a repetitive defect (does the print quality defect appear multiple times on the printed
page?). If this is the case, you can use a ruler to measure occurrences of repetitive image
defects to help solve image-quality problems. You can find a printer-specific repetitive
defects table and more information in the printer Service Manual.
Software troubleshooting
Learn about the printer drivers and resources for software troubleshooting.
Windows print drivers
There are three primary types of Windows print drivers available:
 Discrete print driver
 HP Universal Print Driver
 Windows in-OS print driver
If you believe a problem might be software-related, use the following resources:
 Make sure the printer is using the correct type of driver. Go to How to Select the
Correct Printer Driver.
 Make sure the most recent software/driver is installed. Go to HP Support
site and click Software and Drivers to get started.
HP Driver Preconfiguration Utility
The discrete print driver and UPD are compatible with the HP Driver Deployment Utility
(DDU) and the HP Driver Preconfiguration Utility. Download both utilities and additional
resources at www.hp.com/go/dcu. Select the appropriate operating system from the list,
and then download the HP Printer Administrator Resource Kit (PARK).
Macintosh print drivers
Macintosh print drivers and utilities are available on the HP Support site.
Firmware upgrades
Upgrading the firmware can sometimes solve minor printer issues.
A firmware upgrade might be required in the following situations:
 The customer received a new printer prior to an update to the firmware being
released.
 A customer is experiencing an issue which a firmware upgrade might fix.
 A customer wants to upgrade to a major release of the firmware.
 A customer wants to have the latest security updates for their printer.
Downloading firmware
To download the most recent firmware upgrade for the printer, go to support.hp.com.
 Select your country or region, if necessary.
 Select Get drivers, Software, and Firmware, and then select the appropriate
product by name.
NOTE:
More than one printer model might be listed. Make sure to select the correct
model so that the upgraded firmware supports all of the printer functions.
 Select the driver language and operating system.
 Locate the firmware download, and then select Download.
Methods of firmware installation

For detailed instructions on all of the methods of firmware installation, see the printer
Service Manual or the Update the printer firmware support topic.
IMPORTANT:
Only use the Preboot menu to perform firmware upgrades when the device in an
unrecoverable error state such as a 49.xx.xx.
For in-depth information about FutureSmart firmware, review the HP FutureSmart 4
Firmware Training Course ID 01070527.
Determine the installed revision of firmware

Learn about how to determine the version of installed printer firmware.
Print a configuration page to determine the installed revision of firmware.
Print the configuration page from an MFP control panel

1. From the Home screen on the printer control panel, scroll to and touch
the Reports button.
2. Open the following menus:
o Configuration/Status pages
3. Touch Configuration Page to select it.
4. Touch the print icon to print the pages.

Configuration page firmware version
Service
The focus of this module is to familiarize you with resources for replacing Field Replaceable
Units (FRU) using the HP Partner First Portal and the WISE database of videos.
 Electrostatic discharge
 Required tools
 Fasteners used in this printer
 HP service and support
 Service approach
 Important field-replaceable units (FRUs)
 WISE - How to access and use
See the Use and maintain module of this course for how to remove and replace CSR parts.

By the end of this module, students should be able to:
 Select the tools necessary for replacing FRUs.
 Understand any precautions or warnings appropriate to the repair and replacement
of FRUs.
 Access WISE and perform a model search for repair and replace videos.
 Understand the removal and replacement of FRUs that are new or unique to these
printers.
NOTE:
This module includes links to the FRU repair and replace videos for reference only. You
are not required to view all of the FRU videos to complete this course.
Make sure to review the sub-sections about accessing WISE and locating service videos
in WISE. You will need to know this information for the course exam.
Electrostatic discharge
Learn how to protect sensitive parts against damage from electrostatic discharge.
CAUTION:
Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD
reminder when removing printer parts. Always perform service work at an ESD-
protected workstation or mat. If an ESD workstation or mat is not available, touch
the sheet-metal chassis to provide a static ground before touching an ESD-
sensitive assembly.
Protect the ESD-sensitive assemblies by placing them in ESD pouches when they
are out of the printer.
Required tools
The following are the tools required to remove and replace parts on the printer.
 Small flat-blade screwdriver
 #2 JIS screwdriver with a magnetic tip
 Needle-nose pliers
 Tweezers
 ESD mat (if one is available) or ESD strap
TIP:
If an ESD mat or strap is not available, always touch the sheet metal
chassis to create a ground before touching PCAs or other ESD
sensitive assemblies.
 Penlight
 Fasteners used in this printer

 Learn about fasteners used in the printer.
 WARNING:
 Make sure that assemblies are replaced with the correct screw type. Using the
incorrect screw (for example, substituting a long screw for the correct shorter
screw) can cause damage to the printer or interfere with printer operation. Do not
intermix screws that are removed from one assembly with the screws that are
removed from another assembly.
 NOTE:
 To install a self-tapping screw, first turn it counterclockwise to align it with the
existing thread pattern, and then carefully turn it clockwise to tighten. Do not
overtighten. If a self-tapping screw hole becomes stripped, repair the screw hole or
replace the affected assembly.
 Always take note of the length, diameter, color, type, and location of each removed
screw. Make sure that screws are installed in the original location they were
removed from during reinstallation.
Precautions when replacing parts

Learn about precautions when replacing parts.
Precautions when assembling and disassembling

 Use only HP approved replacement parts. Make sure that the part number, product
name, voltage, and current or temperature ratings are correct. Failure to do so
might result in damage to the machine, circuit overload, fire, or electric shock.
 Do not make unauthorized changes or additions to the printer. Unauthorized
changes might cause the printer to malfunction and create electric shock or fire
hazards.
 Use caution when dismantling the unit. Take note of the location of each screw or
other part. This printer contains different kinds of screws. Using the wrong screw
might lead to system failure, short circuit or electric shock.
 Do not disassemble the laser scanner assembly. Once the laser scanner assembly
is disassembled, dust might enter the mirror chamber and will seriously degrade
print quality. There are no serviceable parts inside the laser scanner assembly.
 Regularly check the condition of the power cable, plug and socket. Bad contacts
might lead to overheating and fire. Damaged cables might lead to electric shock
or unit malfunction.
Precautions when handling PCAs

Static electricity might damage a PCA. Use approved, anti-static precautions when
handling or storing a PCA. Service personnel should use grounded ESD straps and/or mats
when handling PCAs.
 Precautions when moving and storing a PCA
o Keep PCA in a conductive case, anti-static bag, or wrapped in
aluminum foil.
o Do not store a PCA where it is exposed to direct sunlight.
 Precautions when replacing a PCA
o Disconnect power cables before disconnecting other cables.
o Do not touch any soldered connections, connector terminals, or other
electronic parts when handling insulated parts.
 Precautions when checking a PCA
o Touch a grounded area of the printer chassis to discharge static
electric charge before touching a PCA.
o Do not touch a PCA with bare hands or metal objects. Doing so might
create a short circuit or cause electric shock. Use caution when
handling a PCA with moving parts such as sensors, motors, or lamps,
as they might become very hot.
o Use caution when fitting and removing screws. Watch for hidden
screens. Make sure that the correct screw is used and make sure that
when toothed washers are removed, they are refitted in their original
positions.
o Place the product on an ESD workstation or mat, or use an ESD strap
(if one is available). If an ESD workstation, mat, or strap is not
available, ground yourself by touching the sheet-metal
chassis before touching an ESD-sensitive part.
Releasing plastic latches

Many of the parts are held in place with plastic latches. The latches might easily break. Be
careful when releasing them. To remove such parts, press the hook end of the latch away
from the part to which it is latched.
Before performing service

Learn what to do before performing service.
 Press the power button on the front of the printer, and then turn off the power
switch next to the power cable.
 Unplug the power cable and interface cable or cables.
 Remove any finishing devices and the side HCI, if they are installed.
 Place the product on an ESD workstation or mat, or use an ESD strap (if one is
available). If an ESD workstation, mat, or strap is not available, ground yourself
by touching the sheet-metal chassis before touching an ESD-sensitive part.
 Remove the toner cartridges, if needed.
After performing service

Learn what to do after performing service.
 Verify that the service performed was successful.
 Verify that the most recent firmware is installed on the printer.
 Verify that all parts are correctly reinstalled and are properly working.
 Print any pages necessary to verify that the repair resolved the issue and did not
create any new issues.
 Verify that the printer is in better condition than when you arrived, cosmetically and
electrically.
Print-quality test
Learn about the print-quality test.
1. Verify that you have completed the necessary reassembly steps.
2. Make sure that the tray contains clean, unmarked paper.
3. Attach the power cord and interface cable or interface cables, and then turn on
the product.
4. Print a configuration page.
5. Print a print quality page, and then verify that there are no lines, streaks,
banding, or other print quality defects.
6. Send a print job from the host computer, and then verify that the output meets
expectations.
Copy-quality test
Learn about the copy-quality test.
1. Place the configuration page in the document feeder, print a copy job, and then
verify the results.
2. Place the configuration page on the flatbed glass, print a copy job, and then
verify the results
Fax-quality test
Learn about the fax-quality test.
1. Place the configuration page in the document feeder.
2. Type a valid fax number, and send the fax job.
3. Verify that the send quality and the receive quality meet expectations.

HP Color LaserJet Managed MFP E78625 E78630 E78635 HP LaserJet Managed MFP E73130 E73135 E73140 Service and Support Training

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LaserJet Managed MFP E73130, E73135, E73140 Service and

 HP FutureSmart Firmware Training (WBT) (ID: 01070527)

Tour the printer

By the end of this module, learners should be able to:

Model name Model image

HP Color LaserJet Managed MFP E78625, E78630, E78635

HP Color LaserJet Managed Flow MFP E78625, E78630,

Model name Model image

HP LaserJet Managed MFP E73130, E73135, E73140

HP LaserJet Managed Flow MFP E73130, E73135, E73140

Comparisons among the HP Color LaserJet Managed MFP E78625, E78630,

E78625, E78630, E73130, E73135,

Input device: 520-sheet paper tray

500 GB Hard Disk Drive (HDD)

Color touchscreen control panel

Pull-out keyboard Flow models only Flow models only

HP Trusted Platform Module for

E78625: 25 ppm E73130: 30 ppm

dn models: Simplex 90 dn models: Simplex 90

E78625: 25 cpm E73130: 30 cpm

Document feeder with dual-head

Scan to E-mail, Scan to USB, and

Input and output accessories available

Input and output accessories

6GW52A - Job Separator

Y1G23A - Second Exit

6GW51A - Booklet Maker

6GW48A - 2,000-sheet High-

6GW58A - Spacer Spacer used for installing the stapler/stacker finisher or

Set up and configure

Student performance objectives

Supported operating systems

Print driver installed (from the

The “HP PCL 6” printer-specific print

The “HP PCL-6” printer-specific print

The “HP PCL-6” printer-specific print

The “HP PCL 6” printer-specific print

The "HP PCL 6" printer-specific print

The "HP PCL 6" printer-specific print

The "HP PCL 6" printer-specific print

To install the print driver, download

Debian 10,11, OpenSuse 15.1,15.2,15.3, Fedora

Minimum system requirements

Set up and configuration tools

How to access the HP Embedded Web Server (EWS)

If the web browser displays a message indicating that accessing the

Product security features

View a video on how to set the printer's security features

Use and maintain

 Paper and print media

Student performance objectives

Load Tray 1 (multipurpose tray)

2. Pull out the tray extension to support the paper.

3. Use the adjustment latch to spread the paper guides outward.

4. Load paper in the tray.

The maximum stack height is 10 mm (0.4 in), or approximately 100

Tray 1 paper orientation

Letterhead or preprinted paper - Portrait

Automatic 2-sided printing or with Alternative

Letterhead or preprinted paper - Landscape

Duplex mode How to load paper