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  • AM Training OJT

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    dan259
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    The document is a 30-day training checklist for an assistant manager that covers various emergency response procedures, security protocols, guest issues, possible claims, HR/workers compensation processes, lost and found handling, parking operations, accounting, warehouse access, landscaping, marketing, absence reporting, and handling public/media inquiries. It lists over 50 individual items to cover during the 30-day training period across these different operational areas. The checklist provides a way for the trainee and trainer to initial each topic area once covered to track progress.

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    The document is a 30-day training checklist for an assistant manager that covers various emergency response procedures, security protocols, guest issues, possible claims, HR/workers compensation processes, lost and found handling, parking operations, accounting, warehouse access, landscaping, marketing, absence reporting, and handling public/media inquiries. It lists over 50 individual items to cover during the 30-day training period across these different operational areas. The checklist provides a way for the trainee and trainer to initial each topic area once covered to track progress.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    5 views3 pages

    AM Training OJT

    Uploaded by

    dan259
    The document is a 30-day training checklist for an assistant manager that covers various emergency response procedures, security protocols, guest issues, possible claims, HR/workers compensation processes, lost and found handling, parking operations, accounting, warehouse access, landscaping, marketing, absence reporting, and handling public/media inquiries. It lists over 50 individual items to cover during the 30-day training period across these different operational areas. The checklist provides a way for the trainee and trainer to initial each topic area once covered to track progress.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 3

    1

    ASSISTANT MANAGER
    Training Checklist
    Trainee Trainer
    30 Day Objective Date
    Initial Initial
    1. EMERGENCY RESPONSE
    • Medical Emergency – Code 9
    • Fire Emergency – Code 10
    • Duress Response – Code 1
    • Fire Panel – Silence/Disable Alarm
    • PA Announcement Procedure
    • Elevator Entrapment
    • Elevator Operations
    • Emergency Water Shut-Off
    • CPR, AED, BLS Certification
    • Fire Extinguisher Operation
    • Executive Cart Safety/Operation
    • Serious Incident Report (SIR’s)
    2. SECURITY
    • Trespass/Debarment
    • Undesirables
    • Missing Persons
    • Noise Complaints
    • Domestic Disturbances
    • E-Key Procedure
    • Hard Key Access
    • Fitness Locker Code
    • Maile Safe Key
    • Lock Interrogation
    • Mini Lot Access
    3. GUEST ISSUES
    • Room Issues (FD/HSKP/ENG/SEC)
    • AM Log Documentation Standards
    • Leadership Notification Standards
    • Bed Bug Procedure
    • Food Poisoning

    Revised 11/07/2022
    2

    • Room Service Orders


    • HOTSOS
    • OPERA
    • AM Recovery Standards
    4. POSSIBLE CLAIMABLE EVENT
    • Introduction of Claims-Reporting Standards
    • Injury Reporting
    • Property Damage/Missing Items
    5. HR/WORKMAN COMP CLAIM
    • On the Job Injury Report (Employee)
    • Mishap Report
    • LS-202 & LS-210
    6. LOST & FOUND
    • PII Handling-Personal Identification
    • Non-Guest Property Transfer-HPD
    • Credit Card Handling
    7. PARKING ISSUES
    • Parking Rates-Rank, Validation
    • Reset Data Park Server-Credit Cards
    • Retrieval of CC/Tickets from Pay Stations
    • Lost Ticket Procedure
    • Lifted Gate Procedure
    8. ACCOUNTING
    • Room Charge Disputes – Past/Present Day
    • CC Retrieval/Blind Drop Procedure
    • Cash Machine Money Jams
    • Cash Machine Password Reset
    • Emergency Cash Bank
    9. WAREHOUSE ACCESS
    • Requisition/Merchandise Transfer Form
    • Receiving Items/Location of Items
    10. LANDSCAPING
    • Bird Protocol
    • Monk Seal Protocol
    • DPW Notification (Traffic Signal, Lights, Etc)

    Revised 11/07/2022
    3

    11. MARKETING
    • Reset TV Monitors
    • Changing Out Signage
    12. ABSENCE ADVISORY
    • Employee Sick Call
    • Leadership Notification
    13. PUBLIC AFFAIRS/MEDIA INQUIRY
    • Executive Leadership Notification
    • APC PA Officer Notification

    Revised 11/07/2022

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