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  • Bushra

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    Aasma khan
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    Bushra Bibi is a female IT help desk support specialist based in Multan, Pakistan. She currently works as a Service Desk Incharge for Reliance Aviation Tech Services, where her responsibilities include creating tickets, assigning tasks, updating systems, and generating reports. Previously, she was a Center Incharge at Pakistan Bait-ul-Mal, where she oversaw maintenance, cleanliness, and prepared children for activities and emergencies. She is currently pursuing an MPhil in Urdu and has skills in Microsoft Office, various IT systems, antivirus software, and report writing.

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    Bushra Bibi is a female IT help desk support specialist based in Multan, Pakistan. She currently works as a Service Desk Incharge for Reliance Aviation Tech Services, where her responsibilities include creating tickets, assigning tasks, updating systems, and generating reports. Previously, she was a Center Incharge at Pakistan Bait-ul-Mal, where she oversaw maintenance, cleanliness, and prepared children for activities and emergencies. She is currently pursuing an MPhil in Urdu and has skills in Microsoft Office, various IT systems, antivirus software, and report writing.

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    3 views1 page

    Bushra

    Uploaded by

    Aasma khan
    Bushra Bibi is a female IT help desk support specialist based in Multan, Pakistan. She currently works as a Service Desk Incharge for Reliance Aviation Tech Services, where her responsibilities include creating tickets, assigning tasks, updating systems, and generating reports. Previously, she was a Center Incharge at Pakistan Bait-ul-Mal, where she oversaw maintenance, cleanliness, and prepared children for activities and emergencies. She is currently pursuing an MPhil in Urdu and has skills in Microsoft Office, various IT systems, antivirus software, and report writing.

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    of 1

    Bushra Bibi

    Gender: Female  Phone number: (+92) 3046971767

     Email address: librakhan410@gmail.com


     Home: Ilyas Town House#24, Near Al Beroni Hostel,, Multan (Pakistan)

    ABOUT ME

    To provide best of my knowledge, qualities, skills and sincerity to a professional environment where I would have
    a chance to learn more about the professional aspects in the field of IT Help-desk Support use my talents by
    putting them into good use for the benefit of the organization.

    WORK EXPERIENCE

    Service Desk Incharge


    Reliance Aviation Tech Services [ 17/06/2019 – Current ]
    City: Multan

    1. Responsible to Create Tickets if any issue raised by Airline/GHA related to CUPPS/BRS services and assign
    ticket to IT support specialist to resolve issue, after resolving issue update into OTRS ticket system and
    close these tickets.
    2. Make airlines containers sheet in BRS and Reconcile and email the baggage sheet to concerned
    departments/personal.
    3. Submit Monthly OTRS, NMS, ESET, Leave Application, Asset movements, Core Room Activity Reports and
    Duty Roster to Station Manager.
    4. NMS Reports verification of other stations on Daily basis if any issue report then sent these highlighted
    issues with IT team.
    5. Create Reports on Email Server and submit these reports to concern Team
    6. Performing any other ad-hoc task assigned by station manager, Shift In-charge related to CUPPS and BRS.
    7. Participate in Training's provided by Technical Team.

    Center In-charge of Sweet Home


    Pakistan Bait-ul-Mal [ 14/08/2017 – 10/06/2019 ]
    City: Multan
    Country: Pakistan

    1. Supervise the overall maintenance and cleanliness of the center


    2. Maintain a complaint register for queries/complaints.
    3. Prepare kids for emergencies including evacuation in case of fire or any other emergency and precautionary
    measures for safe environment.
    4. Prepare kids, including their dress code, cleanliness etc., for any event to be held in the premises of
    Pakistan Sweet Home or out-side the premises.

    EDUCATION AND TRAINING

    MPhil Urdu
    Institute of Southern Punjab [ 2021 – 2023 ]
    City: Multan

    DIGITAL SKILLS

    Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access / OTRS / Zabbix / CREWS - Resa /
    BAGERA RESA / Windows / Microsoft Office / Email / Clever RESA / CUPPS PORTAL / ESET Antivirus / Laser
    Printer / INVENTORY MANAGEMENT / • Ability to write reports summarizing work activities

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