Customer Services Excellence

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One Day Workshop in Karachi & Islamabad Program Overview:An Intensive Hands- n a vidin e na st e e vi e st e

Cour e Out i e:-

hat is d u tomer ervi e? good to great? e vi e that is e ient, te s and f iend y In t days a id y han in b siness s- H w an it f t e s e e ta ns f thei b siness a tne has han ed, and e i es that y e - hat a e the i a s that any e e fa int
yees a e eady t t ed t be ve y a vide se vi e t a and a vide ba st es his IN N IV se is st when t yin t de iver u tomer ervi e? i ab e t the se vi e ind st y, the nan ia ind st y and st e se vi e that e e s

any b siness wishin t

D es a tude ou t? hat te hni es an be sed t redu e u tomer

ervi e tre ? Find t the answe s t these and the i tant st e se vi e es ns d in this inf a na ed t ainin sessi n a i ants wi ea n what e e o a se vi e is, h w t ro e t a st e f iend y i a e, h w t hand e dema di g u tomer , and e

or
At this

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ve :
si n, a st i ants sh e se vi e st e se vi e st e se vi e d be ab e t

Des ibe e e

Iden fy the benets f great Re Re

nize arrier t the de ive y f out ta di g nize and ada t t s e i st e

o
e ve a n

ou d A e d:-

e avior ty e a o eve s and ta e

De nst ate h w t if needed Lea n te hni Deve es f

eas e u tomer a

dea in with a gry or u et u tomer . o a t i ve st e se vi e s i s

A e yees wh vide st e se vi e eithe in e s n ve the h ne ana e s wh need a ef eshe t f the st en then thei ni an s i s with st e s and be e de s

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Program I ve tme t
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Program Fa i itator:- ari

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han nd ts a an e f ate based ni a n and s i s a s He has a dive se e s e f w in a y and ve seas- UA and U A Za i han was f e y a ban e , e t e and a tea eade in ivate aniza ns He has been in the ate se t , ana in h an es e and in t ainin f eadin ban s and aniza ns In a istan he has w ed f Fay a Ba Limited, A ari Ba Limited and Ha i Ba Limited. st f his fessi na e e ien e was ained ve seas in eadin nan ia ins t ns in UA - the idd e-Ea t Ba Limited, D bai and the a o a Ba o A u D a i, A u D a i He is e t e e y ea ve, dyna i , ins i in and ve sa e t aine wh has fantas a with his a dien e He has t ained fessi na s f di e ent aniza ns and ban s t

Dates: 27 h O
e st a

b 2 & 24 h N v mb 2 ea 25 22

g H d y

z I

K h m b d

e: O b 2011 K N v b 2011 I

e st a

:
- -

ith ve a de ade f t ainin and esen n e e ien e, he is assi nate ab t ins i in ives and t ansf in e e e a se f the dedi a n t t ainin , he is we - n wn in t ainin i es His t ainin sessi ns a e hi h y- ha ed, ene e and we - a ed A n his st a ses in the a eas f fessi na deve ent a e a es ainin , n ish f , siness ni a n i n , Leade shi Deve ent a s, ea ef an e f Leade s, ei st e e vi e, ea i din , Un eashin the Leade shi ithin Life Di e ns

N K K k ACE C su ta ts S 406 4 F P k Av S F K T : 4388925 & 4544809 F x: 4388926 E- a : as a a su ta e ta su ta e W b ;- www