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Report On Non-Verbal Communication

Course: Oral Communication

Department: Bachelor of Business Administration
Institution: Indus University Gulshan Campus
Faculty: Asma Khan

Submitted by:
Shahzeb Tanoli (1125-2022)
Maira Ashraf (1060-2022)
Areeba Rashid (439-2022)
Arqum Zuberi (815-2019)
Muhammad Subhan (380-2022)

Submitted to:
Madam Asma Khan
Submitted On:
12-December-2023
 Table Contents Of Non Verbal Communication
Communication .......................................................................................................................... 1

Definition of Non-Verbal Communication ............................................................................... 2

Functions of Verbal Communication: ...................................... Error! Bookmark not defined.

Types of Verbal Communication: .............................................................................................. 4

Facial Expression .................................................................................................................

Gestures................................................................................................................................

Posture..................................................................................................................................

Smile ....................................................................................................................................

Eye Contact ..........................................................................................................................

Haptics .................................................................................................................................

Proxemics.............................................................................................................................

Para-linguistics .....................................................................................................................

Distraction ............................................................................................................................

Appearance ..........................................................................................................................

Chronemics ..........................................................................................................................

Kinesics ................................................................................................................................

Hypothesis.................................................................................................................................. 5

Graph of Non Verbal Communication ....................................................................................... 6

Feedback of Non-Verbal Communication. ................................................................................ 7

Conclusion ................................................................................................................................. 8

References……………………………………………………………………………..………9
 Communication

Communication is the process of exchanging information, ideas, thoughts, or feelings

between individuals or groups through verbal or non-verbal means. It plays a crucial role in
human interaction, facilitating the sharing of knowledge, understanding, and emotions.
Effective communication involves encoding and decoding messages, and it occurs through
various channels such as spoken or written language, gestures, body language, and visual or
auditory signals. Or Communication is simply the act of transferring information from one
place, person, or group to another.
Every communication involves (at least) one sender, a message, and a recipient. This may
sound simple, but communication is actually a very complex subject.
The transmission of the message from sender to recipient can be affected by a huge range of
things. These include our emotions, the cultural situation, the medium used to communicate,
and even our location.
As this definition makes clear, communication is more than simply the transmission of
information. The term requires an element of success in transmitting or imparting a message,
whether information, ideas, or emotions.

Definition of Non-Verbal Communication

Non-Verbal Communication, covering body language, gestures, how we dress or act, where
we stand, and even our scent. There are many subtle ways that we communicate (perhaps
even unintentionally) with others. For example, the tone of voice can give clues to mood or
emotional state, whilst hand signals or gestures can add to a spoken message.
Knowledge of nonverbal communication plays a significant role in the work of Medical
professionals. Medical professionals work is greatly aided by their understanding of
nonverbal communication, which allows them to interact with patients and decipher
nonverbal cues from their behavior. In order to maximize students' nonverbal
communication, we use their presentations as activation forms when teaching German for
particular objectives. Giving a talk is one of the professional communication styles that
shows the coordination of speech and nonverbal behavior, so it's a good way for students to
prepare for their future careers in medicine. Nonverbal communication analysis revealed that
students are unaware of the significance of first impressions. Additionally, they lacked or
used their posture, gesture, maintaining eye contact, maintaining a safe distance, and facial
expression incorrectly. The students' failure to connect their nonverbal and verbal
communication when in the specific foreign language environment can be used to explain the
reasons (Kovarova,2009 & Madonik, 2001).

Functions of Verbal Communication

1. Five main purposes of nonverbal bodily behavior in human communication are
identified by (Argyle, 1988)
 to express emotions
 to express interpersonal attitudes
 to accompany speech in managing the cues of interaction between speakers
and listeners
 self-presentation of one's personality
 rituals (greetings)

Types of Non-verbal Communication

There are several types of nonverbal communication. According to K. Cherry (2014), they
are as follows (K. Cherry, 2014)

1) Facial expression
A significant amount of nonverbal communication is conveyed through facial
expressions. Think about how much information a smile or a frown can convey.
While nonverbal cues and behavior can differ greatly among cultures, there are
universal facial expressions for sadness, fear, anger, and happiness.

2) Gestures
One important method of conveying meaning without using words is through
deliberate gestures and movements. To indicate numerical amounts, common
gestures include waving, pointing, and using fingers. Other gestures are culturally
specific and random.
3) Posture
Posture can tell a lot about the sender and receiver in interpersonal interactions. The
attentive listener tends to lean slightly forward or sideways whilst sitting. Other signs
of active listening may include a slight slant of the head or resting the head on one
hand. A lot of information can also be communicated through movement and posture.
Although body language can convey feelings and attitudes through nonverbal
behaviors, research indicates that body language is much more complex and less
conclusive than previously thought.

4) Smile
small smiles can be used to show that the listener is paying attention to what is
being said or as a way of agreeing or being happy about the messages being
received. Combined with nods of the head, smiles can be powerful in affirming
that messages are being listened to and understood.

5) Eye Contact
Eye Contact is normal and usually encouraging for the listener to look at the
speaker. Eye contact can however be intimidating, especially for more shy
speakers-gauge how much eye contact is appropriate for any given situation.
Combine eye contact with smiles and other non- verbal messages to encourage the
speaker. Nonverbal signals like staring, blinking, and looking can also be
significant. People's students expand and their blink rate quickens when they are
around other people or things they like. A person's look can convey a variety of
feelings, such as attraction, interest, and hostility.

6) Haptics
Touch communication is another crucial nonverbal behavior. The value of touch
during childhood and the early years of life has been extensively studied. Touch
can convey a variety of emotions, including familiarity, affection, and sympathy.

7) Proxemics
 People frequently talk about how much "personal space" they need, which is
another crucial form of nonverbal communication. Our perception of our personal
space and the necessary distance between us are determined by various factors
such as familiarity, social norms, situational factors, and personality traits. For
instance, while engaging in casual conversation with someone else, one needs to
give them anywhere from 18 inches to four feet of personal space. However, when
addressing a group of people, you should maintain a personal distance of about 10
to 12 feet.

8) Para-linguistics
Vocal communication that exists independently of language is referred to as
paralinguistic. This covers elements like pitch, loudness, inflection, and tone of
voice. Think about the significant impact that a sentence's tone of voice can have.
Strong tone of voice can be interpreted by listeners as approval and excitement.
Saying the same things in a hesitant tone of voice could come across as
disapproval and indifference.

9) Distraction
The active listener will not be distracted and therefore will avoid from fidgeting.
looking at a clock or watch, doodling, playing with their hair or picking their
fingernails.

10) Appearance
Nonverbal communication also includes the choices we make about our appearance,
such as what color to wear, how to style our hair, and other elements. It has been
shown through color studies in psychology that different colors may trigger different
moods. Physical responses, perceptions, and interpretations can all be influenced by
appearance. Someone's appearance can lead to hidden assumptions being made about
them. Because of the significance of first impressions, experts advise job seekers to
present themselves correctly in interviews with possible employers.

11) Chronemics
Chronemics refers to the study of how people use and perceive time in their
communication. It involves the ways in which individuals and cultures structure, interpret,
and react to time. nonverbal communication encompasses a wide range of indications,
including chronemic elements. Nonverbal chronemics involves the use of time-related cues
and behaviors to convey messages, establish relationships, and manage interactions.

12) Kinesics
The study of body language, gestures, and facial expressions as a means of nonverbal
communication is known as nonverbal kinesics. It is an essential component of
nonverbal communication and is used to express messages, feelings, and intentions.

Hypothesis
One central assumption is based on these facts (Wertheim, 2012)
a. It is very important to understand that the majority of communication is
nonverbal.
b. It is very important to understand that the majority of communication is
nonverbal.
 Repetition: it can repeat the message the person is making verbally.

 Contradiction: it can contradict a message the individual is trying to

convey.

 Substitution: it can substitute for a verbal message.

 Complementing: it may add to or complement a verbal message.

 Accenting: it may accent or underline a verbal message.

Graph showing the most frequent weaknesses in Non-verbal communication

References
Smith, J. (2020). The Dynamics of Communication: Understanding the Exchange of
Information

According to our knowledge all the information and queries in this report are correct.
 Nonverbal Feedback

Nonverbal Feedback. Nonverbal feedback is behavior, other than verbal or written

communication, that creates or represents meaning. It includes eye contact, facial
expressions, gestures, and body movement. Nonverbal feedback is communicating
without saying a word. Remember the old saying "Actions speak louder than words"
well they actually do.

Conclusion
non-verbal communication serves as a dynamic and vital aspect of human interaction,
enhancing the richness of our interpersonal exchanges. Its specifics contribute to the
complex of human communication, allowing for a more profound understanding of
emotions, intentions, and social dynamics.

Bibliography
Argyle M (1975) Bodily Communication. London: Methuen.

Argyle M (1988) Bodily Communication (2nd Ed.). Madison: International Universities Press

Cherry K (2014) Types of Non-verbal Communication. Retrieved from: http://goo.gl/hqvne.

[Accessed: 10 June 2014]

Smith, J. (2020). The Dynamics of Communication: Understanding the Exchange of

Information.
Hartley M (2003) Body Language at Work. London: Sheldon Press.
According to our knowledge all the information and queries in this report are correct.

____________________
Shahzeb Signature
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Signature ____________________
Teacher Faculty Maira Signature
Miss. Asma Khan
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Arqum Signature

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Areeba Signature

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Subhan Signature