KEY FACT STATEMENT

Date: 13-Oct-2023

Name of Lender 1: SI Creva Capital Services Private Limited

Applicant Name: Kalaimani Kalai

Line reference number: LINE6591347889386ZAT

A) Details of Fees & Charges

Limit Sanction Date 18-Sep-23

Limit Amount (in Rs.) 7122

Annualized Fixed Rate of Interest (% per annum) 36%

Interest Amount (in Rs.) 210.73

Loan Start Date 13-Oct-23

Loan End Date (Due Date) 11-Nov-23

Transaction Fee (in %) 9.3%

Transaction Fee (in Rs.) 662.35

Net Disbursed Amount (in Rs.) 7122

Total Repayment Amount(in Rs.) 7995.08

Annual Percentage Rate (% per annum) 149%

Details about Contingent Charges

Rate of annualized penal charges in case of delayed payments (if any) Refer to Section C

Rate of annualized other charges (if any); (details to be provided) Refer to Section B

Other Disclosures

SI Creva Capital Services Private Limited or any other

Details of recovery agent authorized to approach the Borrower
entity/personnel duly appointed by Lender in this regard

Name, designation, address and phone number of nodal grievance redressal officer designated
Refer to Section D and E
specifically to deal with FinTech/ digital lending related complaints/issues

Details of recovery mechanism Refer to Section F

**Loan Start Date and Loan End Date is subject to change based on your first transaction date

*The above Key Fact Statement is prepared under consideration that the entire limit will be withdrawn by the customer
between the ‘Loan Start Date’ and ‘Loan End Date’, hence the ‘Net Disbursed Amount’ is equal to ‘Pre-Approved Limit
Amount’. Meanwhile, the customer can choose to withdraw a lesser amount than the ‘Pre-Approved Limit Amount’ too.

The Limit Amount is subject to change based on your timely bill repayment.

B) Schedule of Pricing and charges

Note: The lender may decide to provide up to 100% waiver on 1 or more of the fees shown below, on a case-to-case basis, to
help borrowers in special situations like financial issues, medical emergencies, natural calamities, etc. as part of the lender’s
customer service initiatives. As and when any updates to the fees & charges are introduced by the lender, the borrower shall
be intimated about such changes by email or otherwise in the manner prescribed for the same from time to time by lender.
The borrower shall at all times ensure that his/her latest mobile number and email ID is updated with the lender. The lender
shall rely upon the mobile number and email ID provided by borrower, and shall not be obliged to verify or make further
inquiry into the validity of the mobile number and email ID provided by borrower. The borrower shall in no circumstance
dispute such reliance by the lender.
Transaction Fees:
Transaction fee is the fee charged for every transaction. This fee can vary basis billing cycle, payment behavior and
internal risk scoring parameters and such changes, if any will be communicated to the Borrower from time to time.

Details of Transaction Fees (table 1) -

Transaction Fees (in %)

9.3%
Important Notes

Transaction fee is charged on all transactions and is computed on the value of transaction. The transaction fees
will be added to your bill and need to be paid at the time of repayment. The transaction fee is subject to change at
the discretion of the lender.

The transaction fee is subject to change basis on the borrower’s payment behavior. In case there is a delay in bill
payment by the borrower, the transaction fee applicable on all future transactions done by borrower, shall
increase basis billing cycle, payment behavior and internal risk scoring parameters. The additional increase in
transaction fee %, if any, due to delay in bill payment by the Borrower, shall be communicated to the Borrower
through the Platform (as and when the same is applicable).

Transaction fee stated in Table 1 (Details of transaction fees) includes GST

Payment Gateway Charges:

The borrower can choose the most appropriate Payment Option available in the Payment Gateway and use the same
for online payment of Ring bill/outstanding dues/fees/other charges. The applicable payment gateway charges, if any,
shall be communicated to the borrower at the time of payment and will need to be borne by borrower.

Interest:
The interest is payable on all transactions, including unpaid bills, from the date of transaction till the billing due date,
on a pro-rata basis. The ‘Interest’ is subject to change at the discretion of the lender. The applicable rate of Interest
shall be communicated to the Borrower through the Platform(as and when the same is applicable).
C) Details of Contingent Charges

Overdue Penalty Charges:

1. One-Time Overdue Charges & Daily Penalty Charge will be applied if the bill repayment is done after the scheduled due
date.

2. Customers with overdue amounts less than Rs. 7000 will be charged a one-time overdue fee of Rs. 300 and daily penalty
charge of Rs. 50.

3. Customers with overdue amounts greater than or equal to Rs. 7000 will be charged a one-time overdue fee of Rs. 750 and
daily penalty charge as mentioned in the “Daily Penalty Charges” grid.

Daily Penalty Charges:

Principal Outstanding Amount Daily Penalty Charges APR For Daily Penalty Charges

₹7000-7999 ₹50 91%

₹8000-8999 ₹50 80%

₹9000-9999 ₹50 71%

₹10000-10999 ₹50 64%

₹11000-11999 ₹50 58%

₹12000-12999 ₹50 53%

₹13000-13999 ₹50 49%

₹14000-14999 ₹50 46%

₹15000-15999 ₹50 43%

₹16000-16999 ₹50 40%

₹17000-17999 ₹50 38%

₹18000-18999 ₹50 35%

₹19000 & above ₹50 34%

Important Notes

Subject to sub-point 2 below, One-Time Overdue Charges & Daily Penalty Charges will be applied if the bill repayment
is done after the scheduled due date or if otherwise applicable as per the terms of the Financing Document
(collectively referred to as “Overdue Penalty Charges”).
The total penal charges to be levied on borrower, per billing cycle, will be lower, of INR 2000, 100% of principal
outstanding, or the amount calculated as per the details provided in Annexure 2 above.
As and when any updates to the fees & charges are introduced by the Lenders, the borrower shall be intimated about
such changes by email or otherwise in the manner prescribed for the same from time to time by Lenders. The
borrower shall at all times ensure that his/her latest mobile number and email ID is updated with the Lenders. The
Lenders shall rely upon the mobile number and email ID provided by the borrower, and shall not be obliged to verify
or make further inquiry into the validity of the mobile number and email ID provided by the borrower. The borrower
shall in no circumstance dispute such reliance by the Lenders.

Good and Services Tax ( GST ) :

All fees and charges are inclusive of GST, as applicable.

D) Grievance Redressal Mechanism – Level 1

022 41434302 / 020 68135496

The customer can get in touch with the customer service executive over call between 9:30 am to 6:30 pm, 7 days a
Call week & 365 days a year by dialing the above number.

If the customer is unable to connect due to temporary heavy call volumes. A callback shall be attempted, in most of
the cases, by the customer services team to the customer to resolve his query/grievances.

022 41434380

The customer can get in touch with the customer service executive over Chat (preferably from his/her registered
mobile number) between 9:30 am to 6:30 pm, 7 days a week & 365 days a year by saving the above Official
Chat WhatsApp Chat number on his/her smartphone. In addition to WhatsApp Chat, the customer can also Chat with the
customer service executive by simply using the Chat option given in the Pay with Ring App.

During non-working hours, the customer can use the automated Chatbot service available on the same number for
getting his/her basic queries resolved and for raising a grievance too.

care@paywithring.com
Email
The customer can get in touch with the customer service executive over Email by sending his query/grievance
(preferably from his/her registered email id) to the above mentioned email id of the company.

E) Grievance Redressal Mechanism – Level 2

If customer is unable to get a satisfactory response or is unable to reach the above Level 1 channels for Grievance Redressal,
he/she may choose to escalate the issue to the below mentioned officer’s:

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Mukul Dwivedi Suraj Shetty

Lender
1
Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg,
Kurla West, Mumbai, Maharashtra 400070 Kurla West, Mumbai, Maharashtra 400070
Ph: 07967112136 Ph: 08046983691
Email: info@sicrevacapital.com Email: suraj.shetty@sicrevacapital.com

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Pravin Rathod Zaffar Khan

LSP Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg,
Kurla West, Mumbai, Maharashtra 400070 Kurla West, Mumbai, Maharashtra 400070
Ph: 080-68249277 Ph: 080-68249278
Email: care@paywithring.com Email: escalation@paywithring.com
Important Notes:

The Grievance Redressal Officer (GRO) may be reached on the number provided above anytime between 10:00 and
18:00 from Monday to Saturday except public holidays or through the e-mail address above. The GRO shall endeavor
to resolve the grievance within a period of 14 days from the date of receipt of a grievance.
If the Borrower does not receive a response from the GRO within 14 (fourteen) days of making a representation, or if
the Borrower is not satisfied with the response received from the GRO, the Borrower may reach the Nodal Officer
anytime between 10:00 to 18:00 from Monday to Saturday except public holidays or write to the Nodal Officer at the
e-mail address above.
If the grievance is not redressed by the Nodal Officer of the Company, within a period of 30 (thirty) days, then the
borrower can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-
Integrated Ombudsman Scheme (RB-IOS).

F) Details of Recovery Mechanism:

SI Creva Capital Services Private Limited (SCCSPL) is an RBI registered NBFC follows all extant rules related to
collections practices as laid down under regulations. SCCSPL follows a customer first approach where the emphasis of
collections is to work with the borrower so as to ensure the best outcome for them, while educating them on their
rights and consequences under different scenarios.

The course of action adopted by SCCSPL post default by the borrower in repaying the scheduled repayment(s) is as
follows:

In the event of any delay or default in payment of any amount due and payable by the borrower in relation to the loan,
the immediate action taken is to initiate messaging through SMS, inapp-chat, Verified WhatsApp Business Account,
IVR, notifications, email and tele-calling by our inhouse collection team. The messaging is context-based and focuses
on customer education and warning around credit bureau impacting future loans and legal impact.
The next action taken is to send written communication by letters and/ or by electronic communication LDN (Loan
Demand Notice) and LRN (Loan Recovery Notice) through multiple channels including email, SMS, Verified WhatsApp
Business Account and registered post in vernacular languages.
Finally, SCCSPL delegates the recovery to its network of field agents who will first visit the borrower at the place of
their choice, and in the absence of any specified choice of place, at the place of their residence and if unavailable at
residence, at the place of business/occupation/ identified place of work. Such personal visits shall ideally be between
7.00 am and 7.00 pm. It is ensured that the external collection partners are compliant with RBI guidelines and
recommendations and follow best industry practice. In case of personal visits, identity and authority of persons making
such visits for follow up and recovery would be made known to the obligors at the first instance. All collection agents
will be required to follow a code of conduct covering their dealings with the borrowers. All the practices adopted for
follow up and recovery of dues and enforcement of security will be in consonance with applicable laws. In addition to
the foregoing, recovery proceedings may be initiated in accordance with applicable laws.

SI CREVA CAPITAL SERVICES PVT LTD

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070.
CIN: U65923MH2015PTC266425 | Email: info@sicrevacapital.com | https://sicrevacapital.com