AN INTERNSHIP REPORT ON

CUSTOMER SERVICES DEPARTMANT

AT AGRICULTURE DEVELOPMENT
BANK LIMITED, JANAKPUR BRANCH,
SHIVCHOWK

SUBMITTED BY:
NAME: SAPANA
SAH
PU REGISTRATION NO: -144
2-208725-2019
SYMBOL NO: 270699
CENTRAL MANAGEMENT COLLEGE, JANAKPURDHAM

An internship report submitted to the

Purbanchal University, faculty of management
In partial fulfillment for the award of the degree of
BACHELOR OF BUSINESS ADMINSTRATION (BBA)
DECEMBER
, 2023
 ACKNOWLEDGEMENT

This is a matter of pleasure for me to acknowledge my deep sense of gratitude to

Pokhara University and my college, Central Management College for giving me an
opportunity to explore my abilities via this internship programmer.

I would like to express my sincere gratitude to our CMC team members for
providing this opportunity and I also express my gratitude to my internship
supervisor branch manager and staff members Chiran Sah, Nabin rajak,Dipak sah,
Suresh raut, Shyam Sundar Sah and Rajesh Sah for their valuable guidance and
advice in completing this internship project. I would like to express my sincere
thanks to all my family, friends and relatives for their support and best wishes
throughout the internship durations of this report.

I am thankful to them and grateful towards my college seniors, colleagues and

Central Management College of team management for their support,
encouragement and valuable suggestions for the completions of this project.
.

Your Sincerely
Name: Sapana Sah

Exam Symbol No. 270699

REG. No. 144-2-2-08725- 2019
Central Management college,
Janakpurdham

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v
 TABLE OF CONTENTS
Title page Page No.
Recommendation Letter
Internship completion letter IV
Acknowledgement V
Table of contents VI
List of tables VII
List of figure VII
Executive summary VIII
Abbreviations IX

1. Introduction
1.1 Overview of the organization 1
1.2 Brief history 2
1.3 Nature of the organization 3
1.4 Business volume 4
1.5 Nature and number of employee 4
1.6 Product and services 5 1.7 organization structure 8
2. Objectives
2.1 Studying the prabhu bank limited 11 2.2 Objective of the study 12

3. Methodology
3.1 Organizational selection 13
3.2 Placement 13
3.3 Data and information collections 13

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vi
 4. Observations
4.1 Function of CSD 14
4.2 Detailed of assigned work responsibility 14
4.3 Problem faced during internship 16 4.4 Problem solved during internship 17

5. Analysis and Review

5.1 Analysis of data collection on specific objectives 18
5.2 Review of analyzed data 19
5.3 Critical analysis of theoretical concept of relating to practices 20
Experiences in the department

5.4 Knowledge gain from the work assigned 21 6. Conclusion and

Recommendation
6.1 Contribution of internship in knowledge gain 22
6.2 Recommendations 22

7. Reference 24 8. Annexure 25

LIST OF TABLES
1.5 Employees name and their posts 4
3.2 Placement 13
4.2 During of internship 14

LIST OF FIGURES
1.6 Organizational structure of ADBL 5
5.1 Employee behavior with customer 18 5.1 Provide Quality Network for ATM
services 19

Executive summary
As a partial fulfillment of the requirement for the award of BBA-BI degree of Purbanchal
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University, this internship report entitled “Internship Report On Agriculture Development Bank
Ltd” has been prepared to develop the practical knowledge about the work environment in an
organization.This report has been divided into six chapters.

Chapter one includes the introduction, which defines about the overview, history of the bank,,
nature of the organization ,business volume , nature and number of employees ,product and
services offered and organization structure.

Chapter two includes the objectives of the organization and objectives of the study.

Chapter three includes how I selected the organization, placement and data collection procedures.

Chapter four includes the functions of CSD and Remittance Department, detail of assigned work
responsibility, duration, problem faced and solved during internship.

Chapter five includes the analysis and review of the bank, which contains about the analysis of
data collection on specific objectives, review of the analyzed data, critical analysis of the
theoretical concepts relating to practical experiences in the department and knowledge gain from
the work assigned.

Chapter six includes the conclusion and recommendation. In conclusion there is detail
explanation about the contribution of internship in knowledge gain. In Recommendation there
are general comments and suggestion to the company.

Finally, there has been attached bibliography and appendix which has been used to prepared for
this report.

Thank You

Sapana Sah

ABBREVIATION

ATM: Auto Teller Machine

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NRB: Nepal Rastra Bank

NEPSE: Nepal Stock Exchange

CSD: Customers Service Department

SWIFT: Society for Worldwide Interbank Financial Transaction

POS: Point of Scale

SWOT: Strengths Weaknesses Opportunities Threats

PIN: Personal Identification Number

RRB: Rastriya Banijya Bank

ABBS: Any Branch Banking Service

BM : Branch manager

O.I: Operation incharge

R.O: Relationship Officer

J.A: Junior Assistant

J.A.T: Junior Assistant Training

F.Y: Fiscal year

ADBL: Agricalture Development Bank Limited

CMC: Central Management College

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 Acknowledgement for BBA Internship Report

I am grateful to acknowledge my deep sense of gratitude to Pokhara University

and my college, Central Management College for giving me an opportunity to
explore my abilities via this internship programmer. And my internship supervisor
branch manager and staff members Rajesh Ray, Sushil Kumar Sah, Raju Prasad
Sah, Aasutosh Kumar Verma, Ram Sharan Kapar, for providing me with the
opportunity to complete my BBA internship at their organization. Their support
and guidance helped me to advice in completing this internship project

From the moment I started my internship, branch manager and staff members
Rajesh Ray provided me with clear direction and expectations, and was always
available to answer my questions and provide valuable feedback. Their expertise
and guidance helped me to understand the inner workings of the company and the
and allowed me to make the most of my internship.

I am thankful for Progressive Finance Limited time and effort, and for the
invaluable knowledge and skills I have gained during my internship. I am also
grateful to Purbanchal University, my college, Central Management College for
providing me with this opportunity and for their commitment to my professional
development.

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