Professional Documents
Culture Documents
Power Words
Power Words
Power Words
friendly person
b a lot easier.
ud of yourself.
Customer: My Website is down and need it to be fixed.
Guide: I definitely make sure that the website is working fine by end of this conversation.
Customer: Do you understand the impact on my business since my website went down.
Guide: I absolutely agree and understand the impact of the website caused to your business and I regret for it. I definetlly m
Customer: My SSL is not fixed and my site shows unsecured. Is there a way that you can help me fixing the issue.
Guide: I can certainly help you in fixing the SSL issue. All we need to do is just re-key the certificate and install the SSL.
Customer: I need refund for the domain as it was renewed without my concern.
Guide: I can certainly goahead and help you with the refund. Let me quickly goahead and check the refund policies to process
Customer: You want me to pay redemption fee to retrieve my domain name. Its been just few days that my domain was expir
Guide: I can give you a fantastick alternative in retrieving the domain name. You can certainly goahead and renew the domain
the system can waive off the redemption. With the same price you can actually enjoy the tenure of the domain name for 3 ye
generous offer for you.
Customer: okay! I will goahead with 3 year renewal.
Guide: Marvellous choice! Let's retrieve your domain name now.
Customer: I have changed the DNS of the domain name as you have guided. Whats next?
Guide: Excellent! All you need to do is just wait for the propogation time frame
Customer: These are my requirements to create a website. Which prooduct would you suggest me.
Guide: I highly recommend you to goahead with (Plan name) plan as this product features suits your requirement.
Friendly Closure: Thanks, we always aim to provide a friendly services. We appreciate your valuable feedback at the end of th
Guide: I just browsed your website to duplicate the issue and I must say that you have an impressive/fascinating webiste out
the website is working fine by end of this conversation.