Customer Service_1

DPW Program Documentation

Exported on 08/12/2022
 DPW Program Documentation – Customer Service_1

Table of Contents
1 Business Requirements ....................................................................................... 6
2 Naming Conventions ........................................................................................... 7
3 Meaning / Usage................................................................................................... 8
4 Solution Database................................................................................................ 9
4.1 Business Requirements .............................................................................................................9
4.2 Naming Conventions .................................................................................................................9
4.3 Meaning / Usage.........................................................................................................................9
4.4 Basic Settings_89 .......................................................................................................................9
4.4.1 Business Requirements ........................................................................................................................................... 9
4.4.2 Naming Conventions ............................................................................................................................................... 9
4.4.3 Meaning / Usage....................................................................................................................................................... 9
4.4.4 Define Number Ranges_73 ...................................................................................................................................... 9
4.4.4.1 Business Requirements ......................................................................................................................................... 10
4.4.4.2 Naming Conventions ............................................................................................................................................. 10
4.4.4.3 Meaning / Usage..................................................................................................................................................... 10
4.4.5 Define Parameters for Search Engine ................................................................................................................... 10
4.4.5.1 Business Requirements ......................................................................................................................................... 10
4.4.5.2 Naming Conventions ............................................................................................................................................. 10
4.4.5.3 Meaning / Usage..................................................................................................................................................... 10
4.5 General Data_29.......................................................................................................................10
4.5.1 Business Requirements ......................................................................................................................................... 10
4.5.2 Naming Conventions ............................................................................................................................................. 10
4.5.3 Meaning / Usage..................................................................................................................................................... 11
4.5.4 Catalog Maintenance and Settings for Reporting ................................................................................................ 11
4.5.4.1 Business Requirements ......................................................................................................................................... 11
4.5.4.2 Naming Conventions ............................................................................................................................................. 11
4.5.4.3 Meaning / Usage..................................................................................................................................................... 11
4.5.4.4 Maintain Catalogs_14 ............................................................................................................................................ 11
4.5.4.5 Display Catalog Directory with All Sub-Items ....................................................................................................... 13
4.5.4.6 Maintain Catalog Profiles....................................................................................................................................... 14
4.5.5 Priorities_6 ............................................................................................................................................................. 14

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4.5.5.1 Business Requirements ......................................................................................................................................... 14

4.5.5.2 Naming Conventions ............................................................................................................................................. 14
4.5.5.3 Meaning / Usage..................................................................................................................................................... 14
4.5.5.4 Define Priority Types_2.......................................................................................................................................... 14
4.5.5.5 Define Priorities for Each Priority Type................................................................................................................. 15
4.5.6 Define Validation Category.................................................................................................................................... 15
4.5.6.1 Business Requirements ......................................................................................................................................... 15
4.5.6.2 Naming Conventions ............................................................................................................................................. 15
4.5.6.3 Meaning / Usage..................................................................................................................................................... 15
4.6 Symptom ..................................................................................................................................15
4.6.1 Business Requirements ......................................................................................................................................... 16
4.6.2 Naming Conventions ............................................................................................................................................. 16
4.6.3 Meaning / Usage..................................................................................................................................................... 16
4.6.4 Define Symptom Types.......................................................................................................................................... 16
4.6.4.1 Business Requirements ......................................................................................................................................... 16
4.6.4.2 Naming Conventions ............................................................................................................................................. 16
4.6.4.3 Meaning / Usage..................................................................................................................................................... 16
4.6.5 Define Symptom Categories for Each Symptom Type ......................................................................................... 16
4.6.5.1 Business Requirements ......................................................................................................................................... 17
4.6.5.2 Naming Conventions ............................................................................................................................................. 17
4.6.5.3 Meaning / Usage..................................................................................................................................................... 17
4.6.6 Define Object Types_13 ......................................................................................................................................... 17
4.6.6.1 Business Requirements ......................................................................................................................................... 17
4.6.6.2 Naming Conventions ............................................................................................................................................. 17
4.6.6.3 Meaning / Usage..................................................................................................................................................... 17
4.6.7 Define Application.................................................................................................................................................. 17
4.6.7.1 Business Requirements ......................................................................................................................................... 17
4.6.7.2 Naming Conventions ............................................................................................................................................. 17
4.6.7.3 Meaning / Usage..................................................................................................................................................... 18
4.7 Solution ....................................................................................................................................18
4.7.1 Business Requirements ......................................................................................................................................... 18
4.7.2 Naming Conventions ............................................................................................................................................. 18
4.7.3 Meaning / Usage..................................................................................................................................................... 18
4.7.4 Define Solution Types ............................................................................................................................................ 18
4.7.4.1 Business Requirements ......................................................................................................................................... 18

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4.7.4.2 Naming Conventions ............................................................................................................................................. 18

4.7.4.3 Meaning / Usage..................................................................................................................................................... 18
4.7.5 Define Solution Categories for Each Solution Type ............................................................................................. 18
4.7.5.1 Business Requirements ......................................................................................................................................... 19
4.7.5.2 Naming Conventions ............................................................................................................................................. 19
4.7.5.3 Meaning / Usage..................................................................................................................................................... 19

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• Business Requirements(see page 6)

• Naming Conventions(see page 7)
• Meaning / Usage(see page 8)

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 DPW Program Documentation – Customer Service_1

1 Business Requirements
Document the why (e.g. Process requirement, User Story, links to Jira).

Business Requirements – 6
 DPW Program Documentation – Customer Service_1

2 Naming Conventions
Document the naming conventions.

Naming Conventions – 7
 DPW Program Documentation – Customer Service_1

3 Meaning / Usage
• Solution Database(see page 9)

Meaning / Usage – 8
 DPW Program Documentation – Customer Service_1

4 Solution Database
• Business Requirements(see page 9)
• Naming Conventions(see page 9)
• Meaning / Usage(see page 9)

4.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.2 Naming Conventions

Document the naming conventions.

4.3 Meaning / Usage

• Basic Settings_89(see page 9)
• General Data_29(see page 10)
• Symptom(see page 15)
• Solution(see page 18)

4.4 Basic Settings_89

• Business Requirements(see page 9)
• Naming Conventions(see page 9)
• Meaning / Usage(see page 9)

4.4.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.4.2 Naming Conventions

Document the naming conventions.

4.4.3 Meaning / Usage

• Define Number Ranges_73(see page 9)
• Define Parameters for Search Engine(see page 10)

4.4.4 Define Number Ranges_73

Solution Database – 9
 DPW Program Documentation – Customer Service_1

• Business Requirements(see page 10)

• Naming Conventions(see page 10)
• Meaning / Usage(see page 10)

4.4.4.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.4.4.2 Naming Conventions

Document the naming conventions.

4.4.4.3 Meaning / Usage

4.4.5 Define Parameters for Search Engine

• Business Requirements(see page 10)
• Naming Conventions(see page 10)
• Meaning / Usage(see page 10)

4.4.5.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.4.5.2 Naming Conventions

Document the naming conventions.

4.4.5.3 Meaning / Usage

4.5 General Data_29

• Business Requirements(see page 10)
• Naming Conventions(see page 10)
• Meaning / Usage(see page 11)

4.5.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.5.2 Naming Conventions

Document the naming conventions.

Solution Database – 10
 DPW Program Documentation – Customer Service_1

4.5.3 Meaning / Usage

• Catalog Maintenance and Settings for Reporting(see page 11)
• Priorities_6(see page 14)
• Define Validation Category(see page 15)

4.5.4 Catalog Maintenance and Settings for Reporting

• Business Requirements(see page 11)
• Naming Conventions(see page 11)
• Meaning / Usage(see page 11)

4.5.4.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.5.4.2 Naming Conventions

Document the naming conventions.

4.5.4.3 Meaning / Usage

• Maintain Catalogs_14(see page 11)

• Display Catalog Directory with All Sub-Items(see page 13)
• Maintain Catalog Profiles(see page 14)

4.5.4.4 Maintain Catalogs_14

• Business Requirements(see page 11)
• For documentation see also Confluence page: Maintain Catalogs_7https://groupspace.vaillant-group.com/
display/DPWPD/Maintain+Catalogs_7(see page 12)
• Naming Conventions(see page 12)
• Meaning / Usage(see page 12)

Business Requirements
Requirement is to define the contents of the notifications for catalog type while also taking the next step into
consideration i.e. defining the Catalog Profiles.
Catalog Profiles is combination of code groups, which determine from a functional viewpoint, which code groups
can be used for a particular technical object.

Solution Database – 11
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For documentation see also Confluence page: Maintain Catalogs_71

DPWP2P-7122 - P2P Support for Incoming Inspection (DPWF2S-1200) DONE
DPWP2P-7123 : P2P Support for Incoming Inspection (DPWF2S-1200)

Naming Conventions
Standard Configuration, naming convention not required.

Meaning / Usage
Maintain catalogs for
IDENT - Ident Check (with specification)
LENGTH - Length Check
SURFACE - Surface check

The codes for each code group are defined here:

For IDENT -

For Length -

1 https://groupspace.vaillant-group.com/display/DPWPD/Maintain+Catalogs_7
2 https://jira.vaillant-group.com/browse/DPWP2P-712
3 https://jira.vaillant-group.com/browse/DPWP2P-712

Solution Database – 12
 DPW Program Documentation – Customer Service_1

For Surface -

4.5.4.5 Display Catalog Directory with All Sub-Items

• Business Requirements(see page 13)

• Naming Conventions(see page 13)
• Meaning / Usage(see page 14)

Business Requirements
Document the why (e.g. Process requirement, User Story, links to Jira).

Naming Conventions
Document the naming conventions.

Solution Database – 13
 DPW Program Documentation – Customer Service_1

Meaning / Usage

4.5.4.6 Maintain Catalog Profiles

• Business Requirements(see page 14)

• Naming Conventions(see page 14)
• Meaning / Usage(see page 14)

Business Requirements
Document the why (e.g. Process requirement, User Story, links to Jira).

Naming Conventions
Document the naming conventions.

Meaning / Usage

4.5.5 Priorities_6
• Business Requirements(see page 14)
• Naming Conventions(see page 14)
• Meaning / Usage(see page 14)

4.5.5.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.5.5.2 Naming Conventions

Document the naming conventions.

4.5.5.3 Meaning / Usage

• Define Priority Types_2(see page 14)

• Define Priorities for Each Priority Type(see page 15)

4.5.5.4 Define Priority Types_2

• Business Requirements(see page 15)

• Naming Conventions(see page 15)
• Meaning / Usage(see page 15)

Solution Database – 14
 DPW Program Documentation – Customer Service_1

Business Requirements
Document the why (e.g. Process requirement, User Story, links to Jira).

Naming Conventions
Document the naming conventions.

Meaning / Usage

4.5.5.5 Define Priorities for Each Priority Type

• Business Requirements(see page 15)

• Naming Conventions(see page 15)
• Meaning / Usage(see page 15)

Business Requirements
Document the why (e.g. Process requirement, User Story, links to Jira).

Naming Conventions
Document the naming conventions.

Meaning / Usage

4.5.6 Define Validation Category

• Business Requirements(see page 15)
• Naming Conventions(see page 15)
• Meaning / Usage(see page 15)

4.5.6.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.5.6.2 Naming Conventions

Document the naming conventions.

4.5.6.3 Meaning / Usage

4.6 Symptom

Solution Database – 15
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• Business Requirements(see page 16)

• Naming Conventions(see page 16)
• Meaning / Usage(see page 16)

4.6.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.6.2 Naming Conventions

Document the naming conventions.

4.6.3 Meaning / Usage

• Define Symptom Types(see page 16)
• Define Symptom Categories for Each Symptom Type(see page 16)
• Define Object Types_13(see page 17)
• Define Application(see page 17)

4.6.4 Define Symptom Types

• Business Requirements(see page 16)
• Naming Conventions(see page 16)
• Meaning / Usage(see page 16)

4.6.4.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.6.4.2 Naming Conventions

Document the naming conventions.

4.6.4.3 Meaning / Usage

4.6.5 Define Symptom Categories for Each Symptom Type

• Business Requirements(see page 17)
• Naming Conventions(see page 17)
• Meaning / Usage(see page 17)

Solution Database – 16
 DPW Program Documentation – Customer Service_1

4.6.5.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.6.5.2 Naming Conventions

Document the naming conventions.

4.6.5.3 Meaning / Usage

4.6.6 Define Object Types_13

• Business Requirements(see page 17)
• Naming Conventions(see page 17)
• Meaning / Usage(see page 17)

4.6.6.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.6.6.2 Naming Conventions

Document the naming conventions.

4.6.6.3 Meaning / Usage

4.6.7 Define Application

• Business Requirements(see page 17)
• Naming Conventions(see page 17)
• Meaning / Usage(see page 18)

4.6.7.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.6.7.2 Naming Conventions

Document the naming conventions.

Solution Database – 17
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4.6.7.3 Meaning / Usage

4.7 Solution
• Business Requirements(see page 18)
• Naming Conventions(see page 18)
• Meaning / Usage(see page 18)

4.7.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.7.2 Naming Conventions

Document the naming conventions.

4.7.3 Meaning / Usage

• Define Solution Types(see page 18)
• Define Solution Categories for Each Solution Type(see page 18)

4.7.4 Define Solution Types

• Business Requirements(see page 18)
• Naming Conventions(see page 18)
• Meaning / Usage(see page 18)

4.7.4.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.7.4.2 Naming Conventions

Document the naming conventions.

4.7.4.3 Meaning / Usage

4.7.5 Define Solution Categories for Each Solution Type

• Business Requirements(see page 19)
• Naming Conventions(see page 19)

Solution Database – 18
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• Meaning / Usage(see page 19)

4.7.5.1 Business Requirements

Document the why (e.g. Process requirement, User Story, links to Jira).

4.7.5.2 Naming Conventions

Document the naming conventions.

4.7.5.3 Meaning / Usage

Solution Database – 19