INTEGRATED MANAGAMENT SYSTEM

(ISO 9001: 2015, ISO 22000: 2018 & ISO

45001:2018)

PROCEDURES FOR CONTROL OF

NONCONFORMING PRODUCTS

Prepared by: Integrated Management

System Team Leader

Reviewed by: Dpty. Management

System Team Leaders

Approved by: Managing Director

Date 2nd Aug. 2021

1.0 PURPOSE

The purpose of this procedure is to ensure that any incoming, in-process and final stage products that
do not conform to the specified requirements are identified, segregated and disposed off and prevented
from inadvertent use or dispatch.
2.0 SCOPE

This procedure covers identification, segregation, disposal and authorization for disposal of the
following stages of product nonconformities.
 Incoming inspection and testing,
 In-process inspection and testing, and
 Final inspection and testing.

3.0 KEY PERFORMANCE INDICATORS

3.1 Timely arrest and actions on non-conforming products

4.0 RESPONSIBILITIES
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DEPARTMENT: TITLE: REF:
IMS Team Leader

EFFECTIVE DATE: ISSUE/REV: SUPERSEDES: None Page 2 of 5

4.1 Top Management is overall responsible for disposal of finished products at final inspection
and testing stage. He is also responsible for taking disposal action on customer returned
products.
4.2 Respective person in the Company is responsible for disposal of nonconforming products as
per the details.
4.3 Top Management, Operation Head are responsible for disposal of in-process inspected and
final inspected products. Staff assists them, in routine functions. They are also responsible for
identification, segregation, and storage of nonconforming products until disposal actions are
taken.

5.0 DEFINITIONS

5.1 Corrective action: Action to eliminate the cause of a nonconformity and to prevent recurrence;
5.2 Correction: Action taken to eliminate a nonconformity
5.3 Non-conformity: Non-fulfillment a requirement
6.0 REFERENCE

6.1 ISO 22000: 2018 Food Safety Management Systems – Requirements Clause 10.1
6.2 ISO / TS 22002-1 Clause 14
6.3 Procedure for Corrections and Corrective Action (NOR-IMS-SOP-07)
7.0 PROCEDURES

7.1 General
7.1.1 Description of Activity
Top Management and Operation Heads ensure that all the nonconforming products are suitably
identified as described below, for inspection and test status and in no case allowed to mix-up with
conforming products. They are responsible to ensure that without their prior consent, no
nonconforming products are taken by staff.
7.1.2 Inspection and Test Status of Incoming Materials

Identification of inspection
Activity / Location / Storage Area
status by suitable means
All the incoming materials, including miscellaneous materials, are
kept at identified area for Waiting For Inspection, or the same are Waiting for inspection
identified by location or board displayed or tag tied on them.
Nonconforming materials are kept in Rejected / Nonconforming
“Nonconforming materials” or
Area, and the same are identified and sent back to vendor as early
“Rejected”
as possible.
All the accepted items are stored in their respective racks or bin or
“Accepted”
identified area for storage.
 FOOD SAFETY MANAGEMENT SYSTEM PROCEDURE
DEPARTMENT: TITLE: REF:
IMS Team Leader

EFFECTIVE DATE: ISSUE/REV: SUPERSEDES: None Page 3 of 5

7.1.3 Inspection and Test Status in Operation Area

The method followed for inspection, test status in operation area for in-process inspected material,
process inspected material, and process rejection is described below:

Identification of
Activity / Location / Storage Area inspection status by
suitable means
During each process, the products are taken for inspection and testing,
for checking of the parameters as described in the Quality Plan. All the
Waiting for inspection /
In-process materials processed during the period are placed as is on the
under testing
same equipment. All the In-process materials lying on the equipment are
identified.
After completion of the inspection and tests, all the rejected or “Nonconforming
nonconforming materials are stored at the designated area. Materials” or “Rejected”
All items after successful completion of inspection and tests are
Accepted / OK
identified and sent for further processing.

7.1.4 Inspection and Test Status in Dispatch Area

The method followed for inspection and test status in dispatch area is described below:

Identification of
Activity / Location / Storage Area Inspection status by
suitable means
All the non-inspected products at dispatch area are identified by
Waiting for inspection /
assessing related records of products for inspection and are identified
under testing
group-wise
After completion of the inspection and tests, all the rejected or “Nonconforming
nonconforming products are stored at the designated area. Materials” or “Rejected”
Products after successful completion of inspection and tests are
Accepted / OK
identified and stored in routine dispatch area.

7.2 Disposal of Nonconforming Incoming Products

7.2.1 Nonconforming incoming products identified during the receiving inspection are stored
in the area designated as “Nonconforming Products” or “Rejected”. Such products are
also having tags of nonconforming material. Nonconforming products are sent back to
the suppliers for replacement. Sometimes nonconforming material is considered as a
scrap. Operation Head, in consultation with the Top Management, takes disposal action
for scrap. The concerned persons maintain the records of disposal of all the
nonconforming products.
7.3 Disposal of Nonconforming In-Process Products
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DEPARTMENT: TITLE: REF:
IMS Team Leader

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7.3.1 Nonconforming in-process products identified during the in-process inspection stages
are identified by tag / sticker tied on them or by other suitable means for “Re–Process”
or “Rejected Materials”, and the details of re-process and rejection are kept in the
related records. One or more of the following are the ways of disposal of the in-process
nonconforming products:
 Re-process to fulfill specified requirements,
 Rejected / scraped,
 Used in alternate application, if any.
7.4 Disposal of Nonconforming Final Products
7.4.1 Nonconforming products are identified by attaching label / sticker on them for
“Nonconforming”, and the detailed reason for nonconforming is kept in the related
records. One or more of the following are the ways of disposal of the products ;
 Re-process to fulfill specified requirements,
 Rejected / scraped,
 Used in alternate application, if any
7.5 The details of the section-wise defects found, method of disposal, person responsible for
disposal, etc., are given in the production log book.
7.6 Any re-processed products is re-inspected as per the Quality Plan and passed through
respective process flow.
7.7 Operation Head maintains records for disposal of nonconforming in-process and final
products and re-inspection. The concerned persons are informed for disposal of non-
conforming products, for taking necessary disposal actions.
7.8 Where required by the contract, the details of re-process done are reported to the
customer and records for the same are maintained.
7.9 Customer-returned products are checked for identifying nonconformities. Once the
nonconformity is identified then necessary disposal actions as shown above are taken.
8 Records / Exhibits
8.1 Disposal of Nonconforming Products.
8.2 Related records of operation department.
8.3 Inspection Records
8.4 Quality Plans
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DEPARTMENT: TITLE: REF:
IMS Team Leader

EFFECTIVE DATE: ISSUE/REV: SUPERSEDES: None Page 5 of 5

1. AMMENDMENT SHEET

Issue / Rev. Date Page Section Description of changes Requested By

nd
01/00 2 Aug. All All New Release IMSTL
2021