TRƯỜNG ĐẠI HỌC SÀI GÒN ĐỀ THI KẾT THÚC HỌC PHẦN

Học phần: Tổng quan du lịch

Mã học phần: 838301
Hình thức thi: Bài tập và Phát vấn trực tuyến
Học kỳ: 1 ................................................................................................................................................... Năm học: 2021 – 2022 ....................................................................................................
Trình độ đào tạo: Đại học .......................................................................................... Hình thức đào tạo: Chính quy ...........................................................................

I. Hướng dẫn cách thực hiện

- SV đọc kỹ đề thi và ghi nội dung trả lời vào Phiếu làm bài thi.
- Phiếu làm bài thi có định dạng file PDF (đánh máy hoặc file hình chụp bản viết tay rõ nét).
- Bài làm của SV được đặt trong 01 file duy nhất, đặt tên file theo cấu trúc sau:
mahocphan_manhomthi_mssv_hotensinhvien
- Trên Phiếu làm bài thi, thí sinh ghi đầy đủ thông tin Họ tên sinh viên, Ngày sinh, Mã số sinh
viên, và Nhóm thi.
- Thí sinh xem kỹ thông báo thời gian thi phát vấn trực tuyến của nhóm thi để truy cập đường
link từ đầu buổi thi và nghe phổ biến cách thức tiến hành.
- Thí sinh không nộp Phiếu làm bài thi đúng hạn hoặc không tham gia buổi thi phát vấn trực
tuyến xem như vắng thi.
- Bài làm của thí sinh có hiện tượng gian lận, đạo văn sẽ bị xử lý theo quy định của Nhà trường.
II. Nội dung đề thi

Task 1-2 (0.4 points)

1. What is a tourist?
a. Someone that moves from rural areas to urban areas
b. Someone that moves to another country to live
c. Someone that works abroad for over a year
d. Someone that visits a place away from their usual home for less than one year.

2. which is NOT determinant of sustainable development

a. Consumption b. Production
c. Climate d. Distribution
Task 3-4 (0.8 points)
3. I love visiting cathedrals, castles, churches, towers, ___.
a. Heritage tourism b. City break
c. Farm tourism d. Urban tourism

Trang 1 / 7
 4. It has been defined as tourism involving travel to places historically associated with death and
tragedy example: Sanatorio Duran, prisons, etc.
a. Religious Tourism b. Dark Tourism
c. Adventure Tourism d. MICE tourism

5. Sustainable tourism does NOT aim primarily at:

a. The integration of local people in tourist operation or development
b. Strong commitment to nature conservation
c. Profit for big tour operators
d. Social responsibility

6. Sustainable tourism is defined as ___.

a tourism that has a low impact on the environment and local culture
b when people go on an animal safari which supports local business
c when people travel to natural places
d when people can understand local people and culture

Task 5-6 (0.4 points)

7 Planning, preparing and marketing travel related product is a function of ____.
a. Travel agent b. supplier
c. Tour operator d. tour leader

8. What does GDS stand for?

a. Global Distribute System b. Global Displacement Sequence
c. Gross Distribution System d. Global Distribution System

Task 7-8 (0.6 points)

9. How does tourism impact the economy?
a. It determines export trends.
b. It creates jobs.
c. It predicts the Gross National Product of a nation.
d. All answers are correct

10. Development of infrastructure and facilities

a. a positive economic impact. b. a negative economic impact.
c. a positive social impact. d. a negative social impact.

Trang 2 / 7
 11 Which of the following is a negative economic impact?
a. increase employment opportunities
b. seasonal unemployment
c. increase congestion
d. dilution of culture

Task 9-10 (0.4 points)

12. Which is NOT an economic impact of tourism?
a. House prices in the area rise with increased second homes bought in the area
b. Wildlife and habitats disturbed
c. Local businesses make more money
d. Seasonal jobs are provided

13. What is a positive of mass tourism?

a. Money from tourists can be used to protect the natural landscape
b. Culture and traditions change as outsiders arrive
c. Prices increase in local shops as tourists are often more wealthy than the local population
d. Damage to the natural environment, eg footpath erosion, litter, habitats destroyed to build hotels

Task 11-12 (0.8 points)

14. Increased funding for conservation and increased awareness of the value of natural
environment represent ____.
a. environmental benefits b. environmental costs
c. tourism activities d. destination attractions

15. What is the major cause for air pollution?

a. deforestation b. oil spills c. transportation d. cigarettes

16. What cause water pollution?

a. Factories produce too much smoke b. Development of tourism
c. Toxic waste d. Using fertilizers and herbicides for hotel gardens

17. Which of the following is NOT a negative environmental impact of mass tourism?
a. Tourists will often provide an income that will help to provide money to help local people to protect
the environment.

Trang 3 / 7
 b. Overcrowding can cause congestion and pollution. It will increase the carbon emissions in an area.
c. Tourists will increase the amount of waste and sewage in an area and this will need to be dealt with
in a sustainable manner.
d. Using fossil fuels

Task 13-14 (0.8 points)

18. The measurement if a product or service meets a customer's expectations is called
a. Customer loyalty b. Consumer affiliation
c. Customer satisfaction d. Rate of return

19. Which one is NOT a technology for visitor management?

a. Counting system b. Cameras
c. Visitor badges d. Quota System

20. What tourists’ behaviour is when they usually take home elements of a historic or natural
attraction as souvenirs. This action can damage to the destination or the attraction.
a. Humidity and temperature b. Pilfering
c. Trampling d. Handling

21. Business organizations aim to monitor and enhance ____ because it is considered the key in
customer satisfaction.
a. service quality b. product quality
c. staff quality d. managing quality

Task 15-16 (0.8 points)

22. Which of the following best describes a franchise?
a. Licensing arrangement between a company and another party licensing the use of the company
name, products and processes
b. A cheap turnkey operation where the owner has little responsibility
c. A family owned business where the family agrees to pass its management down through the next
generation
d. A small business that has a special agreement with government to use any of the country's resources

23. Which is a franchisor?

a. Starts a business b. Takes over a business
c. Buys into an existing brand d. Allows others to use their brand name

Trang 4 / 7
 24. The King James Hotel, a family-owned-and-operated property that is organized as a sole
proprietorship, would be classified as ____.
a. chain property b. a franchisee
c. a corporate property d. an independent property

25. What is the name of the legal contract describing the relationship between a hotel owner and
the hotel brand with which the owner seeks to affiliate?
a. Franchise agreement b. Franchise offering circular
c. Product improvement plan d. Franchise disclosure document

Task 17-20 (2 points)

READING 1
South Stradbroke Island has groundwater at the centre of the island, which has a maximum height of 3 metres
above sea level. The water supply is recharged by rainfall and is commonly known as an unconfined
freshwater aquifer. Couran Cove Island Resort obtains its water supply by tapping into this aquifer and
extracting it via a bore system. Some of the problems which have threatened the island’s freshwater supply
include pollution, contamination and over-consumption. In order to minimise some of these problems, all
laundry activities are carried out on the mainland. The resort considers washing machines as onerous to the
island’s freshwater supply, and that the detergents contain a high level of phosphates which are a major
source of water pollution. The resort uses LPG-power generation rather than a diesel-powered plant for its
energy supply, supplemented by wind turbine, which has reduced greenhouse emissions by 70% of diesel-
equivalent generation methods. Excess heat recovered from the generator is used to heat the swimming pool.
Hot water in the -cabins and for some of the resort’s vehicles are solar-powered. Water efficient fittings are
also installed in showers and toilets. However, not all the appliances used by the resort are energy efficient,
such as refrigerators. Visitors who stay at the resort are encouraged to monitor their water and energy usage
via the in-house television system, and are rewarded with prizes (such as a free return trip to the resort)
accordingly if their usage level is low.
We examined a case study of good management practice and a pro-active sustainable tourism stance of an
eco-resort. In three years of operation, Couran Cove Island Resort has won 23 international and national
awards, including the 2001 Australian Tourism Award in the 4-Star Accommodation category. The resort
has embraced and has effectively implemented contemporary environmental management practices. It has
been argued that the successful implementation of the principles of sustainability should promote long-term
social, economic and environmental benefits, while ensuring and enhancing the prospects of continued
viability for the tourism enterprise.

Trang 5 / 7
Choose the correct letter, A, B, C or D.
26. Why are laundry activities for the resort carried out on the mainland?
A In order to obtain its water supply via a bore system
B In order to preserve the water and anti-pollution
C In order to save the cost of installing onerous washing machines
D In order to reduce the level of phosphates in water around

27. What is the major water supplier in South Stradbroke Island is by?
A desalinizing the sea water B collecting the rainfall
C transporting from the mainland D boring ground water

28. What is applied for heating water on Couran Cove Island Resort?
A the LPG-power B a diesel-powered plant
C the wind power D the solar-power

29. What does, as the managers of resorts believe, the prospective future focus on?
A more awards of for resort’s accommodation
B sustainable administration and development in a long run
C economic and environmental benefits for the tourism enterprise
D successful implementation the Resort Development Spectrum

READING 2
Within Australia, Australian Hotels Inc (AHI) operates nine hotels and employs over 2000 permanent full-
time staff, 300 permanent part-time employees and 100 casual staff. One of its latest ventures, the Sydney
Airport hotel (SAH), opened in March 1995. The hotel is the closest to Sydney Airport and is designed to
provide the best available accommodation, food and beverage and meeting facilities in Sydney's southern
suburbs. Similar to many international hotel chains, however, AHI has experienced difficulties in Australia
in providing long-term profits for hotel owners, as a result of the country's high labour-cost structure. In
order to develop an economically viable hotel organisation model, AHI decided to implement some new
policies and practices at SAH.
The first of the initiatives was an organisational structure with only three levels of management - compared
to the traditional seven. Partly as a result of this change, there are 25 per cent fewer management positions,
enabling a significant saving. This change also has other implications. Communication, both up and down
the organisation, has greatly improved. Decision-making has been forced down in many cases to front-line
employees. As a result, guest requests are usually met without reference to a supervisor, improving both
customer and employee satisfaction.

Trang 6 / 7
The hotel also recognised that it would need a different approach to selecting employees who would fit in
with its new policies. In its advertisements, the hotel stated a preference for people with some 'service'
experience in order to minimise traditional work practices being introduced into the hotel. Over 7000
applicants filled in application forms for the 120 jobs initially offered at SAH. The balance of the positions
at the hotel (30 management and 40 shift leader positions) were predominantly filled by transfers from other
AHI properties.
30. The high costs of running AHI's hotels are related to their ____.
A management B size
C staff D policies

31. SAH's new organisational structure requires ____.

A 75% of the old management positions B 25% of the old management positions
C 25% more management positions D 5% fewer management positions

32. The SAH's approach to organisational structure required changing practices in ____.
A industrial relations B firing staff
C hiring staff D marketing

33. The total number of jobs advertised at the SAH was ____.
A 70 B 120 C 170 D 280

Task 21-25 (3 points)

Answers the following questions.
34. What are drawbacks to being a franchisee? (0.6 points)
………………………………………………………………………………………………………….
35. In your own words, define franchising and management contracts. (0.9 points)
………………………………………………………………………………………………………….
36.Compare and contract Agro-tourism and Rural-tourism. (0.9 points)
………………………………………………………………………………………………………….
37. What is inflation? (0.6 points)
………………………………………………………………………………………………………….

 HẾT 

Trang 7 / 7