Task 1 : EMAIL (20%)

You work for MGM Grand Hotel. Your superior received an email from a university that is
interested in using your venue for a conference. Carry out the instructions in this note from
your superior.
Ivan, please write a reply to Dr Norida Salleh from University of Teknology

Include the following:

1. The rooms we have for conferences : meeting rooms, banquet hall
2. Accommodation : single, double, double deluxe, family, suites
3. Location: 10km away from the airport (hotel shuttle service is available)

Ask her: Number of participants, equipment needed

Tell her: Confirm 2 months before event, deposit (non-refundable) of 20%.

Include our brochures and price list.

Agnes Lim
EMAIL

From: Ivan

To: Dr Norida Salleh

Date:

Cc: Agnes Lim

Bcc:

Subject: Conference Venue at MGM Grand Hotel

Dear Dr Norida Salleh,

I am writing this email to you regarding your request to use our venue for a conference. Currently,
we have 10 meeting rooms and 2 banquet halls that are ready to use.

Sincerely,

Ivan

Marketing Manager

013-4224870
Task 2: MEMO (10%)
You are Dr Norida Salleh, the Chairperson of the organizing committee for the conference as
mentioned in Task 1. You have received a reply from MGM Grand Hotel.
Write a memo to the Secretary of the organizing committee and ask her to write a reply to the
hotel. The reply should include responding to the queries by the hotel and also to confirm the
use of the hotel as the venue for the conference.
Include other relevant and logical information.
MEMO

From: Dr Norida Salleh, the Chairperson of the organization committee.

To: Dr. Said.
Date: 27/11/2023
Subject: The confirmation for the conferences at MGM Grand Hotel

The venue for the conferences is finalized and we are using MGM Grand Hotel. Please
confirm it with Ivan, Marketing Manager of MGM Grand Hotel. The conference will require
1 banquet hall for the opening ceremony 5 meeting rooms for dinner.

As for accommodation…
About 200 person in total will be the participants and attendees for the conferences and I also want
you to provide us a DVD projector in the hall and every meeting rooms.
I have informed the finance department of the payment so please follow up on this matter. Please
confirm it 20% deposit is made before 30/11/2023.

Dr. Norida,
Chairperson of the organization committee.