Everyday Dialogues

Ordering
Pizza
In this lesson, you will learn some useful expressions for
ordering pizza on the phone. Do you usually order pizza
for delivery or pickup? What do you like on your pizza?

Pre-Reading
A. V
 ocabulary Preview

Match the words on the left with the correct meanings on the right.

1. toppings a) items that you place on top of something such as a pizza or sandwich
2. pickup b) a type of residence where a group of small houses are attached

3. delivery c) short for chicken wings

4. buzzer code d) without a protein found in wheat that may cause digestive problems
e) a number that a visitor uses to gain access to an apartment building or elevator
5. townhouse
f) containing no meat
6. vegetarian
g) the cooked dough on the bottom of a pizza
7. crust
h)  sales arrangement in which the customer orders something from
a
8. wings a phone or online service and goes to the establishment to get it
9. soda i) a take-out service where the operator brings the food to a residence
10. gluten-free j) a carbonated beverage (also called a soft drink, soda pop, or pop)

B. Spot the Error

Freshly Baked Pizza’s

because it is often seen on signs in grocery stores.

only $4.99
sometimes referred to as the “green grocer error”
signs insert an apostrophe incorrectly. This is
The plural of “pizza” is “pizzas.” Many restaurant

Answer:

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 Ordering Pizza
Everyday Dialogues

Dialogue Reading
*Note:
Read the dialogue with your partner a few times. Take turns
CSR is short for “Customer
being each character. Practise your intonation and pronunciation. Service Representative.”
Circle any new words or phrases that you need to practise.

CSR*: Pablo’s Two-for-One Toppings. How can I help you?

Customer: Hello. I’d like to order a few pizzas, please.

CSR: Sure. Is this for pickup or delivery?

Customer: Delivery, please. It’s free delivery on Mondays, right?

CSR: That’s right. May I have your address?

Customer: Yep. It’s 803 Lancaster Road. #25.

CSR: Is there a buzzer code?

Customer: No, it’s a townhouse.

CSR: Okay. What can I get for you?

Customer: I need one large vegetarian pizza and two medium pepperoni pizzas, please.

CSR: Sure. Our vegetarian comes with green peppers, tomatoes, and onions. Is that okay?

Customer: Hmm...is it possible to get hot peppers instead of green peppers?

CSR: No problem. Would you like regular crust or thin crust?

Customer: Let’s go with thin crust for the vegetarian and regular for the pepperonis.

CSR: Sure. Can I interest you in any wings, garlic bread, or soda today?

Customer: No, I think that will be everything.

CSR: Alright. Your total comes to $43.25. Our driver should have that to you in about 45 minutes.

Customer: Great. Thank you.

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 Ordering Pizza
Everyday Dialogues

Practice
A. Expressions

Work with your partner. Role-play the dialogue on page 2,

substituting the different expressions below. Then switch roles.

1. May I have your address? 5. Is it possible to get hot peppers

instead of green peppers?
• Can I get your address, please?
• What’s the address there? • Can I get that without onions?
• Could you make that with extra cheese?
2. No, it’s a townhouse. • Go light on the sauce, please.

• No, it’s a house.

6. Would you like regular crust or thin crust?
• Yes, it’s an apartment. The buzzer code is #304.
• No, it’s a duplex. We’re house B. • Is traditional crust okay?
• Have you tried our gluten-free crust?
3. What can I get for you? • We have regular or thin crust.
Which would you prefer?
• What would you like?
• I can take your order now.
7.  an I interest you in any wings,
C
• May I take your order?
garlic bread, or soda today?

4. I need one large vegetarian pizza and • Would you like any pop with that?
two medium pepperoni pizzas, please. • Would you like to add garlic
toast for an extra dollar?
• I’d like two large pepperonis, please.
• Do you have any specials?
• I’ll take one Hawaiian and one buffalo
chicken pizza. Both smalls, please.

B. Pizza Toppings
Did you know...
Most pizzas come with tomato sauce, herbs, and cheese.
Here are some additional toppings you may want to Uncountable food toppings at pizzerias are
often used as countable nouns by employees and
order. Sort the items into “veggies,” “meat,” and “other.”
customers. The topping turns into the “type” of pizza.
Sizes may also be used as nouns instead of adjectives.
• extra cheese • hot peppers • spinach The word “pizza” can be used as either a countable
• mushrooms • tomatoes • chicken or an uncountable noun.
• ham • garlic • broccoli
• I’ll take three pepperonis, please. (pepperoni pizzas)
• pineapple • beef • pepperoni
• I need two larges and three smalls, please.
• sausage • olives • red peppers • Should we order pizza tonight?
• onions • green peppers • How many pizzas do we need?
• bacon • artichoke hearts

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 Ordering Pizza
Everyday Dialogues

Listening Practice
Listen to the recording of the dialogue from page 2. Fill in the missing
words as you listen. Listen again. Now look back at page 2 and check your
work. Did you fill in the correct words? Did you spell everything correctly?

CSR: Pablo’s Two-for-One Toppings. How can I help you?

Customer: Hello. I’d like to order a few pizzas, please.

CSR: Sure. Is this for or ?

Customer: Delivery, please. It’s free delivery on Mondays, right?

CSR: That’s right. May I have your ?

Customer: Yep. It’s 803 Lancaster Road. #25.

CSR: Is there a code?

Customer: No, it’s a townhouse.

CSR: Okay. What can I get for you?

Customer: I need one large vegetarian pizza and two medium pepperoni pizzas, please.

Sure. Our comes with

CSR:
green peppers, tomatoes, and onions. Is that okay?

Customer: Hmm...is it possible to get hot peppers instead of green peppers?

CSR: No problem. Would you like regular crust or ?

Customer: Let’s go with thin crust for the vegetarian and regular for the pepperonis.

CSR: Sure. Can I interest you in any , garlic bread, or soda today?

Customer: No, I think that will be everything.

Alright. Your $43.25.

CSR:
Our driver should have that to you in about 45 minutes.

Customer: Great. Thank you.

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 Ordering Pizza
Everyday Dialogues

Write Your Own Dialogue

Write a dialogue with a partner using phrases from page 3.
One of you will be a customer and one of you will be a CSR.
Practise and present the dialogue to your class.

The Pizza Guy

The person who brings your
pizza or takes your pizza order
is often referred to in English
as “the pizza guy.” Why aren’t
there more “pizza girls”?

Extra Practice
Read the following expressions, and practise them with your partner.

Special Requests Complaints and Concerns

• Can I have the same order as last time, please?
• Do you have gluten-free crust?
• Can I use my debit card?
• Can I pay over the phone?
• Can you bring the pizza to the backyard?
• Is it possible to order a few days ahead of time?
• Can you make that half pepperoni, half bacon?
• Can I add four cans of Coke to my order?
• The pizza was cold when it arrived.
• The crust tastes like cardboard.
• This pizza is way too salty.
• We asked for vegetarian.
• I asked for no onions.
• We’ve been waiting for two hours.
• You overcharged me for my pizza.
• The pizza flyer said two-for-one.

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 Ordering Pizza
Everyday Dialogues

Review
Task 1

LISTEN & ANSWER

Listen to the conversation and answer the questions.

Your teacher will tell you if you have to write or say the answers.

1. What is the special deal on Mondays at this pizza shop?

2. What type of home does the caller live in?

3. What toppings are on the vegetarian pizza?

4. What options are there for pizza crust?

5. What additional items does the CSR offer the caller?

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 Ordering Pizza
Everyday Dialogues

Review cont.
Task 2

QUESTION FORMATION

A. Questions

Write five questions a CSR might ask you when you call to order a pizza.

1.

2.

3.

4.

5.

B. Answers

Write five possible answers to these questions.

1.

2.

3.

4.

5.

Task 3

ROLE-PLAY

Find a partner. Imagine that one of you is the CSR and the other
is a customer calling to order some pizza. Use your questions
to do a role‑play for your teacher.

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 Ordering Pizza
Everyday Dialogues

Answer Key
LESSON DESCRIPTION: LEVEL: Low Int / CLB 3–4

A customer orders pizza for delivery. The CSR takes down the TIME: 1 hour

customer’s address before taking the order. Students learn TAGS:  pizza, food, toppings, restaurant, dialogues,
vocabulary and expressions to use when ordering pizza. everyday English, ordering food, CLB, LINC, PBLA

Pre-Reading Practice

A. VOCABULARY PREVIEW A. EXPRESSIONS

1. a 3. i 5. b 7. g 9. j Have your students read the dialogue again and

2. h 4. e 6. f 8. c 10. d practise subbing in some of the different expressions.

B. SPOT THE ERROR

CLB Skill Competencies
“Pizza’s” should be “Pizzas.” Try our Writing Section lesson plan
about apostrophes, and check out our editor’s handy blog posts: Reading: IV. Comprehending Information

http://blog.esllibrary.com/2014/08/12/apostrophe-roundup/ Speaking: III. Getting Things Done

Dialogue Reading B. PIZZ A TOPPINGS

Give your students time to read the dialogue in pairs. Meat: ham, sausage, bacon, beef, chicken, pepperoni
Veggies: mushrooms, green peppers, red peppers, onions,
hot peppers, tomatoes, garlic, olives, artichoke hearts, spinach
CLB Skill Competencies Other: extra cheese, pineapple

Reading: IV. Comprehending Information

Speaking: III. Getting Things Done CLB Skill Competencies

Reading: IV. Comprehending Information

(continued on the next page...)

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 Ordering Pizza
Everyday Dialogues

Answer Key cont.

Listening Practice Review (Assessment Tasks)

Have students complete the dialogue by listening The following tasks can be used for assessment purposes
to the recording or by having two students read and/or review practice. You can save all of the tasks until
the completed dialogue from page 2. the end or assess your students throughout the lesson.

Personalize your own Listening, Writing, and Speaking Task

CLB Skill Competencies Assessment forms for your students’ portfolios by using
Assessment Tools in the Resources section:
Listening: I. Interacting with Others, https://esllibrary.com/resources
III. Getting Things Done

TASK 1

Play the audio from this lesson. Then assign the questions. You
Write Your Own Dialogue can decide if you want your students to say or write the answers.

Encourage your students to use vocabulary from the model. 1. T he pizza shop offers free delivery on Mondays.

You could change the type of order to “pickup.” Or challenge your 2. The caller lives in a townhouse.

students to write a dialogue that takes place at a pizzeria. If you 3. T he vegetarian pizza comes with

are teaching in an English-speaking country, you may also want to green peppers, tomatoes, and onions.

go out for pizza together. Take some notes as your students order 4. T he options are regular crust or thin crust.

their pizza and go over any errors back in the classroom. 5. T he CSR asks if the caller wants
any wings, garlic bread, or soda.

CLB Skill Competencies

CLB Skill Competencies
Writing: II. Reproducing Information
Listening: IV. Comprehending Information

Extra Practice (continued on the next page...)

Try some role-play activities with your students to give them

a chance to use the new expressions they’ve learned. Check out
the Role-Plays section on ESL Library. Try the “Food” scenarios.
https://esllibrary.com/courses/96/lessons

CLB Skill Competencies

Speaking: IV. Sharing Information

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 Ordering Pizza
Everyday Dialogues

Answer Key cont.

Review (Assessment Tasks) cont.

TASK 2

Answers will vary. Assess your students’ understanding

of how to order a pizza by having them write common
questions and answers that they learned in this lesson.
Check for proper question formation.

CLB Skill Competencies

Writing: II. Reproducing Information

TASK 3

Assess two students at a time as they role-play the scenario.

CLB Skill Competencies

Speaking: I. Interacting with Others,

III. Getting Things Done

EDITOR’S NOTES:

1. This dialogue uses “alright” instead of “all right.”

While both have been in use for over a century, some
critics insist that “alright” is unacceptable, especially
in formal writing. You may want to advise your higher-
level students to use “all right” in formal writing.
For more information, check out our blog post:
http://blog.esllibrary.com/2015/08/20/all-right-vs-alright/

2. Note that “flier” is a variant of “flyer” (page 5).

(continued on the next page...)

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 Ordering Pizza
Everyday Dialogues

Answer Key cont.

Canadian Language Benchmarks Summary

OVERVIEW

Stage: 1 CLB Range: 3–4* Primary Skill Competency: Speaking – III. Getting Things Done

PAGE TASK SKILL COMPETENCIES

Reading: IV. Comprehending Information

2 Dialogue Reading
Speaking: III. Getting Things Done

Reading: IV. Comprehending Information

3 Practice (A. Expressions)
Speaking: III. Getting Things Done

3 Practice (B. Pizza Toppings) Reading: IV. Comprehending Information

4 Listening Practice Listening: I. Interacting with Others, III. Getting Things Done

5 Write Your Own Dialogue Writing: II. Reproducing Information

5 Extra Practice Speaking: IV. Sharing Information

6 Review Task 1 (PBLA)** Listening: IV. Comprehending Information

7 Review Task 2 (PBLA) Writing: II. Reproducing Information

7 Review Task 3 (PBLA) Speaking: I. Interacting with Others, III. Getting Things Done

*Note: **Note:

This CLB range is suggested by ESL Library based on
the descriptors in the Canadian Language Benchmarks
guide: http://www.cic.gc.ca/english/pdf/pub/language-
benchmarks.pdf
PBLA refers to portfolio-based learning assessment in
the LINC program (though any teacher can use these tasks
for review or assessment). Visit our Resources section for
Assessment Tools that you can print and personalize for
PBLA: https://esllibrary.com/resources

(continued on the next page...)

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 Ordering Pizza
Everyday Dialogues

Answer Key cont.

Canadian Language Benchmarks Summary cont.

PROFILES OF ABILIT Y

The following descriptors from the Canadian Language Benchmarks

apply to this lesson and are used with permission. For more
detailed information see: http://www.cic.gc.ca/english/pdf/pub/
language-benchmarks.pdf and visit: https://www.language.ca/

BENCHMARK THE LEARNER CAN:

Speaking • Communicate basic information using simple sentences about immediate needs. (3)
(3–4) • Make and respond to a range of requests and offers. (4)

• Understand key words, formulaic phrases, and most

Listening short sentences on topics of immediate personal relevance. (3)
(3–4) • Understand, with considerable effort, simple formal and
informal communication on topics of personal relevance. (4)

Writing • Write short, simple texts about personal experience and

(4) familiar topics or situations related to daily life and experience.

Reading • Understand the purpose, main idea, key information, and some details in simple,
(3) short texts related to everyday familiar and personally relevant situations and topics.

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 Ordering Pizza
Everyday Dialogues

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