LOSS OF HARDNESS

1 2 3 4

Take a photo of your Remove the mattress Place two objects Take a horizontal photo
mattress label so we can cover and photograph with the same weight and that's it: this is how
identify the product batch your Emma in a to compare the your photo should look!
bright room affected area
 UNEVEN FOAM

1 2 3 4 5

Take a photo of the label Remove the mattress Place a straight object on Measure the gap between Shoot horizontally and
on your mattress so cover and take a photo in the uneven area (e.g. a the object and the that's it: this is how your
we can identify the a bright room broom handle) mattress photo should look!
product batch
 FOAM DETACHMENT OR BUBBLES

1 2 3 4

Take a photo of the label Remove the cover from the Lift up the detached area or Take a horizontal photo
on your mattress so mattress and take a photo take a photo of the bubble and that's it: this is how
we can identify the in a bright room volume from a good angle your photo should look!
product batch
 WEIGHT OR HEIGHT DEVIATION

1 2 3 4

Take a photo of your Remove the cover from the Use a ruler or tape measure Shoot horizontally and
mattress label so we can mattress and take a photo from the base to the top of the that's it: that's how your
identify the product batch in a bright room mattress, height or length photo should look!