OFFICIAL

Airspace Improvement Program Manager

OneSKY & Aeropace Change Program
Position Detail

Reports To Airspace Program Director Group Service Delivery

Budget
Per instrument of delegations Location Various
Accountability

Delegations Per instrument of delegations Reports As required

Organisational Environment

Airservices is a government-owned organisation providing safe, secure, efficient, and environmentally

responsible services to the aviation industry. Each year we manage over four million aircraft
movements carrying more than 140 million passengers and provide air navigation services across
eleven per cent of the world’s airspace.
Airservices has two major operating centres in Melbourne and Brisbane and a corporate office in
Canberra. We operate 29 air traffic control towers at international and regional airports and provide
aviation rescue fire-fighting services at 26 Australian airports.
Airservices is currently undergoing a transformation. We have several large scale and exciting Change
Programs to meet the needs of the ever-changing airspace environment. The OneSKY and Aerospace
Change Program is the largest Change Program and will deliver next generation services including the
future Civil Military Air Traffic Management System (CMATS), a joint initiative with the Department of
Defence and the Royal Australian Air Force.
The Royal Australian Air Force (RAAF) is charged with providing Air and Space Power to the
Australian Government to achieve its national security outcomes. Within the RAAF, Number 44 Wing
is charged with providing Air Traffic Control services, operating twelve air traffic control towers and
nine approach control facilities across Australia as well as providing tactical battlefield airspace control
from deployed locations.
The OneSKY & Aerospace Change Program will replace the two current, independent civil and military
air traffic management systems with a single advanced system and improve aviation safety and
efficiency through national standardisation, modernised airspace, and transitioning aerodromes to
digital platforms.
This fundamental organisational and industry transformation will maximise the benefits and value of
the future system as described in the National Aviation White Paper 2009.

Primary Purpose of Position

As the Airspace Improvement Program Manager you will report directly to the Airspace Program
Director and be responsible to deliver transformational change programs with key benefits to the
aviation industry. Airspace Improvement projects include Dynamic Sectorisation, Continuous Descent
Operations, Aviation Resource Centre, Endorsement Modernisation and a number of CMATS benefits
Enabling Projects. This role will be responsible to manage and deliver changes on the back of CASA
Airspace Reviews and associated ATC Area and Airspace service and design changes.
You will also be required to establish strong relationships with internal and external stakeholders and
effectively manage the relationships between various groups including Board, Community, Regulators,
Owners, Department of Defence, other Government departments and agencies, and Airlines. This will

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require you to be highly attuned to the political environment as well as the needs and perceptions of
the community.

Accountabilities and Responsibilities

Key Leadership Capabilities

The value chain operating model provides the basis for cultural reform of Airservices, driven by
empowered and accountable leaders working together to deliver results. This people –focused role will
demonstrate leadership through embedding positive employee experiences and new ways of working,
such as:
• Leading, developing and retaining a high performing multi-disciplinary team of specialists by
demonstrating authenticity and engaging our people with a Know Me, Focus Me and Value Me
focus.
• Creating and supporting an environment which fosters an emphasis on collaboration and
accountability to promote a trust-based, inclusive culture centred on principles of care and
purpose.
• Developing and maintaining a broad range of relationships to influence within the value chain
within their team and at the peer level, and across key stakeholders.
Every leader in Airservices must demonstrate constructive behaviours aligned with our values and
target culture of trust, care, and accountability.
Key Responsibilities
• Demonstrate safety leadership and behaviours consistent with enterprise strategies and
manage projects in accordance with Airservices Australia safety management accountability
requirements.
• Ensure alignment with strategic priorities and OneSKY & Aerospace Program outcomes
• Monitor Compliance and Performance against Stakeholder expectations (Board, Community,
Regulator, Owner, Department of Defence, other Government departments and agencies,
Airlines, Public Works Committee) liaising and working through the relevant Airservices
business units
• Oversee the Internal and External Reporting and internal and external communications
Lead and drive transformational change programs with key benefits to the Aviation
Industry through Airspace Improvement initiatives
• Implement Strategic organisational change programs that focus on delivering key benefits to
customers ensuring the programs are delivered consistently and efficiently.
• Ensure the proposed benefits to be delivered to industry through innovation and technology
are operationalised in a consistent and transparent process.
• Test feasibility of service changes with relevant SRO leaders
• Develop implementation plan for Significant Service Improvement changes incl. key
milestones, targets and monitoring approach
• Deliver the transformational OneSKY Benefits and lead the realisation of the Airspace
Program
• Work collaboratively with all stakeholders to ensure effective coordination of all activities in
support of organisational Airspace Improvement objectives
• Foster continuous improvement among employees and encourage compliant, innovative
behaviours to create safe and efficient Airspace designs.
• Manage and deliver directed change through CASA Airspace Reviews
Manage large scale implementation of Approach, Area and Air Traffic Control services
• Deliver projects that enable the provision of transformational ATM Services to existing
airspace users and new entrants in a highly regulated and complex operational environment
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• Collaborate with Service Delivery and broader organisational leadership teams to ensure new
services and technologies are seamlessly introduced to ensure service continuity.
• Lead engagement and consultation with the operational workforce and their Industrial
Representatives to ensure the timely implementation of the new technology and services
associated with the organisations change programs.
• Engage with key stakeholders including Department of Defence, the Civil Aviation Safety
Authority, Airports and Customers to ensure the introduction of the organisations change
programs and the realisation of benefits to the industry.

Key Performance Indicators

Delivers Outcomes
• Builds and maintains effective working relationships with stakeholders
• Provides team with clear direction, motivates and empowers others
• Takes responsibility for actions, outcomes and people
• Seeks improvements and drives efficiency within the team
• Monitors and maintains quality and productivity within the team
• Achievement of strategic objectives within OneSKY & Aerospace Program
Thinks Strategically
• Ensure project objectives are aligned to OneSKY & Aerospace Program outcomes and
organisational strategy
• Anticipate and mitigate risks and issues both actual and perceived
• Monitors performance of teams against stakeholder expectations
Collaborates Effectively
• Treat everyone with respect and promote equal opportunity
• Listen and ask question to understand and appreciate different points of view
• Establish relationships and useful contacts within the organisation
• Maintain strong working relationships with others
• Makes time for people and explores team members’ ideas.
Leads Inclusively
• Provide regular, constructive, informal feedback to team-members
• Take an authentic interest in team-members wellbeing
• Ensure bullying and harassment are not tolerated
• Values differences in perspectives and backgrounds of team-members
• Provides context about plans and schedules so the team has perspective
• Develop and maintain a foundation of trust with team members

Key Relationships

• Government Relations
• International Relations
• Community
• Airservices Executive

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• Contractor counterparts
• Regulator
• Airlines
• Members of Service Delivery
• Members of the Airservices Value Chain
• OneSKY & Aerospace Program stakeholders.

Skills and Competencies

• Diversity of experience across the aviation, government sectors is desirable

• Demonstrated sound judgement, business acumen and decision making, with a focus on
growth & efficient operations.

• Develop and maintain a broad range of relationships to influence within the value chain within their
team and at the peer level, and positively influence key stakeholders

• Demonstrated values-based leadership, and ability to build organisational capability and

culture
• Demonstrated ability to develop and present innovative solutions and influence effective
outcomes
• Demonstrated ability to establish and maintain relationships to facilitate partnerships and
cooperation
• Demonstrated values-based leadership, ability to build organisational capability and culture
and strong relationships
• Demonstrated high level negotiation and conflict resolution skills
• Experienced in leading, coaching and developing project and outsourced teams to achieve
strategic objectives and commercial outcomes

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Security Clearance

• Eligible for Negative Vet 1 (NV1)

Performance Standards and Behaviours

You will consistently demonstrate performance standards and behaviours below, as well as lead,
coach and develop others in relation to the same. This includes:
• Treating everyone with dignity, respect, and courtesy
• Acting with honesty and integrity
• Acting ethically and with care and diligence
• Complying with all Airservices policies and procedures, and applicable Australian laws
• Disclosing and taking reasonable steps to avoid any actual, potential, or perceived conflict of
interest
• Behaving in a way that upholds our vision, mission, and values, and promotes the good
reputation of Airservices

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