Professional Documents
Culture Documents
Strategic Communication in Business and The Professions 8th Edition Ohair Friedrich Dixon Test Bank
Strategic Communication in Business and The Professions 8th Edition Ohair Friedrich Dixon Test Bank
O'Hair_Chapter 1_TB
Key: Answer, Page, Type, Learning Objective, Level
Type
A=Applied
C=Conceptual
F=Factual
Level
(1)=Easy; (2)=Moderate; (3)=Difficult
LO=Learning Objective
SG=Used in Study Guide
p=page
O'Hair_Chapter 1_TB
M/C Question 1
Of the five components of organizational communication, which one describes the ability to ask the right
questions?
a) Creative insight
b) Sensitivity
Consider This: Asking tough questions is an inherent aspect of this phenomenon.
LO 1.1: Recognize the importance of competent communication skills in today’s information age
c) Vision
Consider This: Asking tough questions is an inherent aspect of this phenomenon.
LO 1.1: Recognize the importance of competent communication skills in today’s information age
d) Integrity
Consider This: Asking tough questions is an inherent aspect of this phenomenon.
LO 1.1: Recognize the importance of competent communication skills in today’s information age
ANS: a
Skill=Understand the Concepts, Objective=LO 1.1: Recognize the importance of competent
communication skills in today†™s information age, Topic=Overview: Communication in
Organizations, Difficulty=Easy
M/C Question 2
What software can organizations use to monitor websites that their personnel visit?
a) EIM (Employee Internet Management)
b) IMS (Internet Monitor System)
Consider This: According to the American Management Association, three-fourths of employers
use systems to monitor workers’ Web site visits.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
c) DES (Distant Eye Solutions)
Consider This: According to the American Management Association, three-fourths of employers
use systems to monitor workers’ Web site visits.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
d) EIT (Employee Internet Tracker)
Consider This: According to the American Management Association, three-fourths of employers
use systems to monitor workers’ Web site visits.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
ANS: a
Skill=Understand the Concepts, Objective=LO 1.4: Examine the structure of an organization
in relation to its communication techniques, Topic=Understanding Organizational
Communication, Difficulty=Easy
M/C Question 3
________ is the mutual understanding that results when the sender and all intended receivers interpret the
message in the same way.
a) Shared meaning
b) Noise
Consider This: It is the primary desired outcome of any communication.
LO 1.2: Review the elements of an effective interactive communication process
c) Context
Consider This: It is the primary desired outcome of any communication.
LO 1.2: Review the elements of an effective interactive communication process
d) Decoding
Consider This: It is the primary desired outcome of any communication.
LO 1.2: Review the elements of an effective interactive communication process
ANS: a
Skill=Understand the Concepts, Objective=LO 1.2: Review the elements of an effective
interactive communication process, Topic=The Interactive Communication Process,
Difficulty=Easy
M/C Question 4
Which is the most important skill for effective communication?
a) Appropriate goal setting
b) Commitment to quality and ethics
Consider This: When this specific skill is low, a speaker wastes the opportunity to influence,
motivate, or inform the audience effectively.
LO 1.3: Report some of the reasons why communication may fail
c) Feedback or follow-up
Consider This: When this specific skill is low, a speaker wastes the opportunity to influence,
motivate, or inform the audience effectively.
LO 1.3: Report some of the reasons why communication may fail
d) Cultural barriers
Consider This: When this specific skill is low, a speaker wastes the opportunity to influence,
motivate, or inform the audience effectively.
LO 1.3: Report some of the reasons why communication may fail
ANS: a
Difficulty=Easy, Skill=Understand the Concepts, Objective=LO 1.3: Report some of the
reasons why communication may fail, Topic=Reasons for Communication Failure
M/C Question 5
Which process do receivers go through to make sense of messages?
a) Decoding
b) Encoding
Consider This: It is influenced by many factors including cultural background, listening abilities,
and attitudes toward the source or channel.
LO 1.2: Review the elements of an effective interactive communication process
c) Feedback
Consider This: It is influenced by many factors including cultural background, listening abilities,
and attitudes toward the source or channel.
LO 1.2: Review the elements of an effective interactive communication process
d) Shared meaning
Consider This: It is influenced by many factors including cultural background, listening abilities,
and attitudes toward the source or channel.
LO 1.2: Review the elements of an effective interactive communication process
ANS: a
Skill=Understand the Concepts, Objective=LO 1.2: Review the elements of an effective
interactive communication process, Topic=The Interactive Communication Process,
Difficulty=Easy
M/C Question 6
Which theory is criticized for focusing too narrowly on workers’ happiness without taking into account that
happy workers might be unproductive?
a) Human relations theory
b) Theory X
Consider This: Researchers have proven that technical factors are not the only influences on work
efficiency.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
c) Theory Y
Consider This: Researchers have proven that technical factors are not the only influences on work
efficiency.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
d) Systems theory
Consider This: Researchers have proven that technical factors are not the only influences on work
efficiency.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
ANS: a
Skill=Understand the Concepts, Objective=LO 1.4: Examine the structure of an organization
in relation to its communication techniques, Topic=Understanding Organizational
Communication, Difficulty=Easy
M/C Question 7
Which type of system allows free movement of energy, information, ideas, data, people, and so on across
organizational boundaries?
a) Open system
b) Closed system
Consider This: This system encourages employees to take college courses, obtain advanced
degrees, volunteer for community work, etc.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
c) Free system
Consider This: This system encourages employees to take college courses, obtain advanced
degrees, volunteer for community work, etc.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
d) Mediator system
Consider This: This system encourages employees to take college courses, obtain advanced
degrees, volunteer for community work, etc.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
ANS: a
Difficulty=Easy, Skill=Understand the Concepts, Objective=LO 1.4: Examine the structure of
an organization in relation to its communication techniques, Topic=Understanding
Organizational Communication
M/C Question 8
What is the physical process of organizing elements of a message for transmission to the receiver(s)?
a) Encoding
b) Decoding
Consider This:In oral communication, it is the act of choosing and vocalizing words or sounds.
LO 1.2: Review the elements of an effective interactive communication process
c) Channeling
Consider This:In oral communication, it is the act of choosing and vocalizing words or sounds.
LO 1.2: Review the elements of an effective interactive communication process
d) Shared meaning
Consider This:In oral communication, it is the act of choosing and vocalizing words or sounds.
LO 1.2: Review the elements of an effective interactive communication process
ANS: a
Objective=LO 1.2: Review the elements of an effective interactive communication process,
Topic=The Interactive Communication Process , Skill=Understand the Concepts,
Difficulty=Easy
M/C Question 9
Which theory states that an organization functions like a machine?
a) Classical theory
b) Humanistic theory
Consider This: This viewpoint may seem overly mechanistic and impersonal.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
c) Human relations theory
Consider This: This viewpoint may seem overly mechanistic and impersonal.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
d) Theory X/Y
Consider This: This viewpoint may seem overly mechanistic and impersonal.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
ANS: a
Skill=Understand the Concepts, Difficulty=Easy, Objective=LO 1.4: Examine the structure of
an organization in relation to its communication techniques, Topic=Understanding
Organizational Communication
M/C Question 10
In organizational communication, which component stands for the ability to imagine the future?
a) Vision
b) Sensitivity
Consider This: This component emphasizes the fact that leaders of organizations must have a
clear picture of where their organizations are going.
LO 1.1: Recognize the importance of competent communication skills in today's information age
c) Shared meaning
Consider This: This component emphasizes the fact that leaders of organizations must have a
clear picture of where their organizations are going.
LO 1.1: Recognize the importance of competent communication skills in today's information age
d) Integrity
Consider This: This component emphasizes the fact that leaders of organizations must have a
clear picture of where their organizations are going.
LO 1.1: Recognize the importance of competent communication skills in today's information age
ANS: a
Skill=Understand the Concepts, Objective=LO 1.1: Recognize the importance of competent
communication skills in today's information age, Topic=Overview: Communication in
Organizations, Difficulty=Easy
M/C Question 11
Ramos, one of the managers at TWS, is in charge of creating the company’s annual report. He distributed the
work to his team. and to avoid overburdening them with too much background detail, he intentionally concealed
a lot of data. What difficulty did the team face?
a) Inadequate information
b) Information overload
Consider This: Managers and employees frequently complain that they do not receive enough
relevant data to do their jobs effectively.
LO 1.3: Report some of the reasons why communication may fail
c) Poor-quality information
Consider This: Managers and employees frequently complain that they do not receive enough
relevant data to do their jobs effectively.
LO 1.3: Report some of the reasons why communication may fail
d) Poor timing
Consider This: Managers and employees frequently complain that they do not receive enough
relevant data to do their jobs effectively.
LO 1.3: Report some of the reasons why communication may fail
ANS: a
Skill=Apply What You Know, Objective=LO 1.3: Report some of the reasons why
communication may fail, Topic=Reasons for Communication Failure, Difficulty=Moderate
M/C Question 12
After teaching only the first module of a chapter, Tracy gave a surprise test to her students, which covered all the
modules of the chapter. She said that each student needed to score 75% to pass the test. What mistake did Tracy
commit?
a) Ineffective goal setting
b) Incompetent communication
Consider This: When objectives are set at a very high level, the communicator becomes
disappointed or disillusioned because the audience fails to grasp the message or simply dismisses
what was said.
LO 1.3: Report some of the reasons why communication may fail
c) Poor-quality information
Consider This: When objectives are set at a very high level, the communicator becomes
disappointed or disillusioned because the audience fails to grasp the message or simply dismisses
what was said.
LO 1.3: Report some of the reasons why communication may fail
d) Inappropriate channel
Consider This: When objectives are set at a very high level, the communicator becomes
disappointed or disillusioned because the audience fails to grasp the message or simply dismisses
what was said.
LO 1.3: Report some of the reasons why communication may fail
ANS: a
Skill=Apply What You Know, Objective=LO 1.3: Report some of the reasons why
communication may fail, Topic=Reasons for Communication Failure, Difficulty=Moderate
M/C Question 13
While having an intimate dinner with his fiancée, Ross received a short text message on his phone from his
manager. Through this message, Ross’ manager intimated to him that he would be fired the next day.
What mistake did the manager’s commit?
a) Use of inappropriate channel
b) Use of inadequate information
Consider This: Issues that are very personal and sensitive require face-to-face contact.
LO 1.3: Report some of the reasons why communication may fail
c) Use of incompetent communication
Consider This: Issues that are very personal and sensitive require face-to-face contact.
LO 1.3: Report some of the reasons why communication may fail
d) Use of poor-quality information
Consider This: Issues that are very personal and sensitive require face-to-face contact.
LO 1.3: Report some of the reasons why communication may fail
ANS: a
Skill=Apply What You Know, Objective=LO 1.3: Report some of the reasons why
communication may fail, Topic=Moderate, Difficulty=add difficulty
M/C Question 14
Natalie sent an e-mail to Portman asking him to review a file, and asked Portman to acknowledge receipt of the
e-mail. Portman thought that a response was not necessary and started reviewing the file without replying to
Natalie. Five hours later, a frustrated Natalie sent a second e-mail to Portman asking whether he had received her
initial message. What hindered the communication process in this scenario?
a) Lack of feedback
b) Inadequate information
Another random document with
no related content on Scribd:
taivuta heidät, koska he eivät enää ole kristityttä eivätkä halua auttaa
kreiviä hänen hädässään, päästämään minut vihdoinkin rukoilemaan
tuon miesraukan puolesta, joka luultavasti on suuresti Jumalan avun
tarpeessa.»
Kaukaa voi hän jo kuulla, miten niitä nyt ajettiin takaisin talleihin,
mutta hän ei halunnut kysyä, montako niistä tuli ja savu olivat
tappaneet. Kaiken tuon sai hän kyllä tietää tarpeeksi pian — jo
huomenna. Tänään ei hän luullut kaipaavansa enää muuta kuin
lepoa. Hän totesi, että useimmat talonpojat olivat poislähdössä
palatakseen jälleen Arokszállakseen. Tuo taivaanrannalta näkyvä
ruusunpunainen juova alkoi levetä ja kirkastua, ja savunkin läpi voi
hän nähdä, miten tähdet himmenivät auringonnousun lähestyessä.
Isä Ambrosius sanoi hänelle monta lohduttavaa sanaa, ja jokainen
talonpoika nosti kunnioittavasti lakkiaan mennessään vararikkoon
joutuneen kreivin sivu.
TOINEN OSA
XVI
PÄÄSIÄISAAMU.
»Mistä?»
»Mutta sitä kai et voine kieltää», sanoi vanha Berczi, »että juuri
tuona tulipaloyönä muuttui András tuollaiseksi omituiseksi ja
vakavaksi»?
»Pauhu oli hirmuinen viime yönä. Eilen kävin aivan kreivin talleilla
asti ja minusta näytti, että koko Bideskuty on veden vallassa».
Jokaisen asunnon ovesta tuli nyt tielle kauniita tyttöjä, jotka olivat
pukeutuneet koko sunnuntaikoreuteensa. Leveät silitetyt pellavahihat
kiilsivät ja kansallisväriset, punaiset, valkoiset ja viheriät nauhat
liehuivat tuulessa. Kaunis huntu, joka oli sidottu niskaan suurella
nauharuusulla, täydensi kuningatarmaisen pienen pään kauneutta.
Tukka oli kammattu sileäksi ja letitetty kahdeksi paksuksi palmikoksi,
pusero oli edestä kauniisti koruompeluin kirjailtu ja hoikan vartalon
ympärille oli napitettu ahtaat liivit. Lukemattomat hameet heiluivat
iloisesti tyttöjen kävellessä omituisesti lanteitaan heiluttaen, suuret
kultaiset korvarenkaat, useat helminauhat ja liivien kirkkaat soljet
loistivat auringossa yhtä kirkkaasti kuin kauniit silmät ja lumivalkoiset
hampaat. Vanhemmilla naisilla oli hieman tummemmat puvut ja
pitemmät hunnut, kirkkaanväriset huivit peittivät heidän hartioitaan ja
kaikilla oli käsissään suurilla joko messinki- tahi hopeahakasilla
varustetut raskaat rukouskirjat.
»Hän tuli kyllä tänne viime vuonna, mutta en tiedä, tuleeko hän
tänään», sanoi eräs nuori Bideskuty’n paimen. »Kun sivuutin
päärakennuksen, odottivat vaunut ja hevoset portaitten edustalla,
joten on varma, että kreivitär ja nuori neiti saapuvat».
»Auta minut ylös, Rezsö, äläkä puhu tyhmyyksiä. Olen varma, että
jalo
Ilonka on aivan alttarilla olevan pyhän neitsyen näköinen».
KÖYHTYNYT KREIVI.