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Business Communication Essentials Canadian 4th Edition Bovee Test Bank
Business Communication Essentials Canadian 4th Edition Bovee Test Bank
Business Communication Essentials Canadian 4th Edition Bovee Test Bank
1) When developing routine requests and positive messages, you should ________.
A) slowly build up to the request or main idea
B) not assume that your audience will comply
C) demand action to ensure compliance
D) soften your request with words such as "please" and "I would appreciate"
Answer: D
Diff: 1 Page Ref: 149
Objective: 7-1
5) When making a routine request, the body of your message should ________.
A) put your most important request at the end
B) explain and justify your request
C) address multiple topics in one question
D) offer apologies for any inconvenience caused
Answer: B
Diff: 1 Page Ref: 149
Objective: 7-1
6) When explaining and justifying your routine request in the body of your message, you should
________.
A) address multiple topics in one question
B) offer apologies for any inconvenience caused
C) start with your most important request
D) not assume that your audience will comply
Answer: C
Diff: 1 Page Ref: 149
Objective: 7-1
9) When explaining and justifying your routine request in the body of your message, you should
________.
A) address multiple topics in one question
B) offer apologies for any inconvenience caused
C) put your most important request at the end
D) ask only questions that are central to your main request
Answer: D
Diff: 1 Page Ref: 150
Objective: 7-2
12) You are developing a routine request asking the sales personnel in your team to submit their
sales figures for the month. Which of the following paragraphs would most effectively close
your message?
A) Please send me the information by Thursday evening so that I can include the information in
the monthly sales report. Thank you.
B) These figures should reach my office as soon as possible.
C) I would like to have these figures at the earliest since they need to be included in the monthly
sales report. Thanks in advance.
D) Please ensure that this request is complied with by Thursday evening so that I can include the
figures in the monthly sales report.
Answer: A
Diff: 3 Page Ref: 150
Objective: 7-2
13) A message sent by an HR manager asking all employees to submit details about overtime
done in the previous quarter is an example of a routine request asking for ________.
A) settlements to claims
B) recommendations
C) adjustments
D) information or action
Answer: D
Diff: 2 Page Ref: 150
Objective: 7-2
14) You write to your college professor, asking her to vouch for your skills and abilities to a
prospective employer. This is an example of a routine request asking for ________.
A) settlements to claims
B) recommendations
C) adjustments
D) information or action
Answer: B
Diff: 2 Page Ref: 150
Objective: 7-2
15) Which of the following is true about points to keep in mind when developing routine
requests for recommendations?
A) Use the indirect approach for requests for recommendations.
B) Avoid stating why the recommendation is required.
C) A straightforward request gets the job done with a minimum of fuss.
D) Always offer to pay for the favour.
Answer: C
Diff: 2 Page Ref: 150
Objective: 7-2
16) For a simple request, you need to provide all the following EXCEPT ________.
A) information you want to know or what you want readers to do
B) reasons why you're making the request
C) reasons why it may be in your readers' interest to help you (if applicable)
D) originals of the documentation
Answer: D
Diff: 2 Page Ref: 150
Objective: 7-2
17) Which of the following is true about points to keep in mind when developing routine
requests for recommendations?
A) Be sure to adapt your request to your audience and the situation.
B) Avoid stating why the recommendation is required.
C) Always write and enclose the letter yourself and ask that the reference sign the letter.
D) Offer to pay for the favour.
Answer: A
Diff: 2 Page Ref: 150
Objective: 7-2
18) For more complex situations you may need to provide ________.
A) the full name and address of the person to whom the letter should be sent
B) the deadline for sending the response
C) more extensive reasons and justification for your request
D) an offer to pay for the service rendered
Answer: C
Diff: 1 Page Ref: 150
Objective: 7-2
23) For more complex requests you may have to include ________.
A) the full name and address of the person to whom the letter should be sent
B) a complete career summary
C) a sincere apology for the trouble caused
D) more extensive reasons and a justification for your request
Answer: D
Diff: 2 Page Ref: 150
Objective: 7-2
24) When explaining or justifying your request, you should always ________.
A) offer to pay for the service rendered
B) enclose a pre-written letter that the receiver only needs to sign
C) ask only relevant questions
D) apologize sincerely for the trouble caused
Answer: C
Diff: 1 Page Ref: 150
Objective: 7-2
25) Sandra's new laptop is not running some key applications. She sends an email to the
company's customer care centre explaining the problem. This is an example of a routine request
for ________.
A) making a claim
B) information
C) recommendations
D) finalizing a decision
Answer: A
Diff: 2 Page Ref: 150
Objective: 7-2
26) Zack's dishwasher has broken down several times since he bought it six months ago. Zack
writes a letter to the company's customer care center, explaining his problem and requesting that
he receive a replacement for the defective product. This is an example of a routine message
________.
A) asking for information
B) asking for recommendations
C) asking for a decision
D) requesting adjustment
Answer: D
Diff: 2 Page Ref: 150
Objective: 7-2
Cereal-gods, 12
Cosmogony, 36–64
[Contents]
Day-gods, 362–3
[Contents]
[Contents]
[Contents]
H
[Contents]
Interpretative Codices, 8
Itztli, 336–7
[Contents]
[Contents]
Monachism in Mexico, 9, 10
Nagualism, 18
Nahuatl language, 2
Nanahuatzin, a deity, 43
[Contents]
Omacatl, 352–3
[Contents]
P
[Contents]
[Contents]
[Contents]
[Contents]
Tecciztecatl, a moon-god, 43
Tonalamatl, the, a book of fate and fortune. See Appendix, 359 ff.;
nature of, 359–60;
day-signs of, 360–1;
in tabular form, 361–2;
day-gods of, 362–3;
gods of the “weeks,” 363;
“Lords of the Night,” or Acompañados, in, 364;
lords of the day-hours in, 365;
festivals included in the, 366;
recapitulation of information regarding the, 366;
solar calendar and the, 367;
names of the years, 368;
the calendar-round, 368–9;
the nemontemi, 369–70;
Venus period and the, 370;
bibliography of the, 373
Totemism, 17–18
[Contents]
[Contents]
[Contents]
[Contents]
[Contents]
[Contents]
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