Unit 07 - Responsibilities of a care worker

J/616/4055

Assessment Criterion 1.1

Explain how a working relationship is different from a personal relationship

A working relationship is one that is formed purely for the purpose of delivering care and support
services to clients or patients. It is based on the roles and responsibilities assigned to each party and is
structured around clear boundaries and professional standards. In a working relationship, care workers
need to be respectful, professional, and maintain appropriate boundaries. The focus is on the needs
and goals of the client or patient rather than on building a personal connection.
On the other hand, a personal relationship is one that is formed outside of work and is based on shared
interests, feelings, and experiences. It is typically formed between people who have a pre-existing
connection, such as friends or family members. Personal relationships are characterized by a greater
degree of intimacy, sharing, and emotional investment. However, such relationships may not always
align with the professional boundaries required by care workers.
For care workers, it's essential to maintain a clear distinction between working relationships and
personal relationships to avoid any confusion or conflicts of interest. A care worker should not enter
into personal relationships with clients or patients, as it can compromise their professional judgment
and lead to breaches in confidentiality. Maintaining professional boundaries and showing respect and
empathy towards clients or patients is crucial for building a trusting working relationship while keeping
the appropriate distance to maintain professionalism.

Assessment Criterion 1.2

Describe different working relationships in care settings

Relationship with individuals you support and their family

Care givers and nurses will need to keep their professional distance from the service consumers they are
responsible for. This includes the service user's friends and family as well. Even though some are family
members and friends, no preferred treatment should be given to anyone. These professional boundaries
must continue even though it is often unavoidable for a care provider to grow attached to the service
users they are responsible for.

Relationship with colleagues and managers

Care providers should treat their coworkers with professionalism. Although it is acceptable for
coworkers to become friends and for personal ties to develop outside of the workplace and during
working hours, formality and professionalism should be upheld while at work.

Relationship with other agencies such as volunteers and community groups.

Additionally, caregivers will network with other experts. This may include medical professionals and
clinical staff including health personnel (GPs), nurses, allied health professionals, physiotherapists, and
speech and language therapists. Additionally, there might be specialized connections with other people
including nominees, advocacy, psychologists, and neighborhood volunteers.
 Care staff will have working relationships with their managers and should report any concerns
they have to them.

Individual team members and the complete care team

In the care setting, the various teams consist of several other smaller teams which are the building blocks
of the healthcare setting since at every point, a sub unit team must be on duty in case of emergency. In
the hospital where I, Ogechi works, the smaller teams are usually shared into team A-G covering every
day within the week the Chief Matron was in my team and we are from the same locality. The Chief
matron does not give me any special roles but shares all duties equally.

Role of others within the care team

It is very important in helping to bring ideas that will enhance the development and skills of every
member of the team

Assessment Criterion 2.1

Describe why it is important to adhere to the agreed scope of the job role

Adhering to the agreed scope of the job role as a care worker is essential for several reasons:

Providing Quality Care: The scope of the job role outlines the responsibilities and duties that
the care worker is expected to perform. Adhering to the scope of the job role ensures that the
care worker provides the highest quality of care to their clients, meeting their needs and
fulfilling their expectations.
Maintaining Professionalism: Sticking to the agreed scope of the job role demonstrates
professionalism, reliability, and accountability. It helps to build trust with clients, colleagues,
and management, and it also maintains the reputation of the care worker and the care
organization they work for.
Ensuring Safety: The agreed scope of the job role outlines the limits of the care worker's
responsibilities and duties. Adhering to the scope of the job role helps ensure that the care
worker does not take on tasks that are beyond their capability or training, which could
potentially harm the client or others.
Promoting Efficiency: Adhering to the scope of the job role promotes efficiency, as the care
worker can focus on the tasks that they are trained and qualified to do. This helps to ensure
that the care worker is not wasting time or resources on tasks that are not part of their job role.

Assessment Criterion 3.1

Explain why it is important to work in partnership with others

Working in partnership with others as a care worker is essential because it ensures that the
best possible care is provided to the individuals in your care. There are several reasons why
working in partnership is important:

Promotes collaboration: Collaboration is key to ensuring that all aspects of an individual's care
are considered. By working in partnership with colleagues, healthcare professionals, and the
individuals themselves, you can pool your collective knowledge and skills to develop and
implement a comprehensive care plan that meets the individual's unique needs.

Improves outcomes: When everyone involved in an individual's care is working together

towards the same goals, outcomes are likely to be improved. This is because a collaborative
approach helps to ensure that all aspects of care are considered and that there is no
duplication of effort or conflicting advice.

Provides a holistic approach: Working in partnership ensures that the whole person is
considered when developing a care plan. This includes their physical, emotional, and social
needs. By taking a holistic approach to care, you can help to promote the individual's overall
health and wellbeing.

Builds relationships: Working in partnership with others can help to build strong relationships
between care workers, healthcare professionals, and the individuals themselves. These
relationships can be important in providing continuity of care, developing trust, and ensuring
that the individual feels supported and valued.

Enhances communication: Communication is vital in any care setting. By working in

partnership with others, you can ensure that there is effective communication between all
parties involved in the individual's care. This can help to prevent misunderstandings, ensure
that everyone is kept informed, and enable prompt action to be taken if necessary.
Assessment Criterion 3.3
Identify skills and approaches needed for resolving conflicts

As a care worker, conflicts are likely to arise in various situations, and it is important to have
the necessary skills and approaches to resolve them effectively. Here are some of the key
skills and approaches needed for resolving conflicts as a care worker:

Active listening: This involves paying close attention to what the other person is saying and
trying to understand their perspective. Active listening can help to de-escalate conflicts and
create an environment of mutual respect.

Effective communication: Care workers need to be able to communicate clearly and effectively
to resolve conflicts. This may involve using non-violent communication techniques, such as "I"
statements, and avoiding blaming or accusatory language.

Empathy: Understanding the emotions and feelings of the people involved in the conflict can
help to find common ground and reach a resolution.

Problem-solving: Identifying the root cause of the conflict and working collaboratively to find a
solution is an essential skill for resolving conflicts as a care worker.

Flexibility: Being flexible and willing to adapt to different situations and perspectives can help to
resolve conflicts and prevent them from escalating.

Conflict management: Having a clear understanding of conflict management techniques, such

as negotiation, mediation, and compromise, can help to resolve conflicts in a constructive and
peaceful manner.

Patience: Resolving conflicts can take time and patience, and it is important to remain calm
and composed during the process.
Reference list / bibliography

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https://studybullets.co.uk/level-3-diploma-in-adult-care/responsibilities-of-a-care-worker/2-
1-describe-why-it-is-important-to-adhere-to-the-agreed-scope-of-the-job-role/

https://www.coursehero.com/file/p8o27v7/21-Describe-why-it-is-important-to-adhere-to-
the-agreed-scope-of-the-job-role/
https://www.fingerprintforsuccess.com/blog/conflict-resolution-skills