A

PROJECT REPORT ON

A STUDY ON ONLINE BANKING SERVICES

AT

ICICI BANK LIMITED

Submitted impartial fulfillment for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

SUBMITTEED BY

KUSHINI VICKEY KUMAR

HT.NO.20QM1E0032

UNDER THE GUIDANCE OF

MICHAEL BABU

ASSOCIATE PROFESSOR

DEPARTMENT OF MBA

KG REDDY COLLEGE OF ENGINEERING AND TECHNOLOGY

Beside Moinabad Police Station, Chilkur(V), Moinabad (M),

Range Reddy District, Telangana–501504

Academic year
2020 - 2022
 DECLARATION

I hereby declare that this Project Report A STUDY ON ONLINE BANKING

SERVICES AT ICICI BANK LIMITED Submitted by me to the department of

management studies JNTU, Hyderabad is a Bonafide work under taken by me and

it is not submitted to any other university or institution for the award of other

degree or diploma or published any time before.

SIGNATURE OF THE STUDENT

KUSHINI VICKEY KUMAR

 ACKNOWLEDGEMENT

I am thankful to Mr. MANOJ, Assistant Manager under whose guidance this project
results as success.

I would like to extend my sincere thanks to my research supervisor MICHAEL BABU,

Associate professor of MBA for continuous encouragement and smooth functioning of the
project work.

I would like to thanks Dr. T.VENKATA RAMANA, Head–Department of MBA for her
valuable support during the work.

I would like to extend my sincere thanks to Dr .Y. VIJAYALATHA, for providing

all necessary facilities in completing the project.

I would also like to thank KG Reddy College of Engineering and Technology for
giving me the opportunity to work on the project work.

Last but not least I extend my sincere thanks to my beloved Parents and Friends for
their continuous encouragement and support during the entire course of project.

(Signature of the
Candidate)

Date:

KUSHINI VICKEY KUMAR

 TABLE OF CONENTS

S. NO CHAPTERS PARTICULARS PAGE NO

CHAPTER - I INTRODUCTION , 1-3

1

2 CHAPETR - II REVIEW OF LITERATURE 4-12

RESEARCH METHODOLOGY

 NEED OF THE STUDY

 OBJECTIVE OF THE STUDY

13-16
 SCOPE OF THE STUDY
3 CHAPTER - III
 DATA COLLECTION

 LIMITATIONS

4 CHAPTER - IV INDUSTRY / COMPANY PROFILE 17-31

5 CHAPTER - V DATA ANALYSIS 32-40

6 CHAPTER - VI FINDINGS 41-42

7 CHAPTER - VII SUGGESTIONS, CONCLUSION 43-45

8 BIBLIOGRAPHY 46