TRIMESTER 3

HRM LIVE ASSIGNMENT

JOB ANALYSIS, JOD DESIGN

Submitted to:
Dr Archana Thulaseedhran
Assistant professor (HR/OB)

Submitted by
22PGDM-ABPM71

22PGDM-ABPM72

22PGDM-ABPM76

22PGDM-ABPM81

22PGDM-ABPM86
NAME OF THE ORGANIZATION: POCKET TECH

VISION: Our Vision is to become the top mobile retailer, offering the newest technology at
affordable costs and unmatched customer service. We work hard to design a tailored
shopping experience that meets our client's unique requirements and tastes.

MISSION: The mission of our mobile store is to offer a wide selection of premium mobile
devices, accessories, and services to clients at affordable costs. We are dedicated to providing
individualized customer care that exceeds expectations and forging enduring bonds with our
clients. Our goal is to continually innovate to fulfill the changing demands of our clients
while staying on top of fashion and technological trends. We want to be a go-to source for
knowledge and guidance on everything mobile and make buying as simple and fun as
possible. Above all, we aim to be a dependable and moral company that benefits our
neighborhood and the enormous globe.

OBJECTIVES:
To provide positive and satisfactory customer experience by providing excellent customer
service.

To establish and maintain brand identity and creating brand awareness.

To improve the profit margins of the store by improving sales and increasing customer base.

To keep the right amount of inventory on hand while minimizing waste and obsolescence.
OVERALL PROCESS CHART

PERFORMANCE
JOB SPECIFICATIONS
APPRAISEL
SALES EXECUTIVE IN-DEPTH INTERVIEW
RELATION BUILDING STRUCTURED INCENTIVES
INTERVIEW
PATIENCE CERTIFICATE OF
PRODUCT APPRAISEL
KNOWLEDGE
SELECTION PROCESS
JOB DESCRIPTION

ORGANIZATION CHART
STORE OWNER

SALES EXECUTIVE-2

STORE OWNER

SALES SALES
EXECUTIVE EXECUTIVE
JOB ANALYSIS

POCKET TECH
Bangalore,
Job Title: Sales Executive Job Category: Sales

Department: Sales Job Type: Full Time

Location: Bangalore Working Days: Monday -Saturday

Salary: 5 lakh/annum Required: Fluency in Kannada,

Telugu, Hindi

Contact: 91XXXXXXXXXX Experience: 1-2 Years

Date Posted: 15/03/2023 Posting Expire: 20/04/2023

Applications Accepted By:

Address: Nagarbhavi, Bangalore,

EMAIL: Karnataka.
reakshadpr@gmail.com. Store Name:Pocket Tech.
Pincode:
560056

Job Description
 Roles and Responsibilities:

-Implementing a deep knowledge of the full store range of products.

-Constantly researching competitors developments to benefit the store.

-Managing ongoing relationships with clients, handling complaints resolution.

-Exceeding monthly sales targets.

- Negotiating Contracts.

Qualifications and Educational Requirements: Bachelor Degree in Business and

Marketing.

Prefered skills: Product Knowledge, Communication Skills, Negotiating Skills.

REVIEWD BY REDDY REKHA DATE 10/3/2023

APPROVED BY AKHILA DATE 11/03/2023
LAST UPDATED SHIVALING DATE & TIME 11/03/2023
BY

JOB DESIGN
Job characteristics model:
 A wide variety of abilities, such as those in communication, negotiation, product
understanding, and market research, are often present in sales executives. Diverse
skill sets are more interesting and demanding, which can increase work satisfaction
and motivation.
 Sales professionals frequently work on a certain project or a group of activities. The
job may become more fulfilling and meaningful with clear, well-defined
responsibilities that provide the employee a sense of ownership.
  Sales Executive contribute significantly to the creation of revenue and the expansion
of businesses. A career that offers a sense of influence and purpose might be more
satisfying and inspiring.
 To make judgements and carry out sales strategy, sales executives need to have a
certain amount of freedom. Increased motivation and job satisfaction might result
from an atmosphere that promotes autonomy.
 For sales Executives to develop their abilities and accomplish their objectives, they
want feedback on how they are doing. Feedback that is regular and positive can
increase motivation and work satisfaction.

RATIO ANALYSIS

Number of customers will be handled in a day by a sales executive: 20

Time required to handle a customer by sales executive: 10 min

Total time required to handle 20 customers: 200 min or 3:20 min

Standard work hours: 8 hrs

Free time available for a sales executive: 5:40 min

Job enlargement:
 Enabling sales executives to operate complete and extensive customer service.
 Enabling sales executive to manage store inventory.
 Allowing sales executives to do promotional activities.

Job enrichment:
 Allowing sales representatives to take part in bargaining with customers in order to
complete a deal.
 Providing power to the sales executives to develop new sales strategies.
 Providing autonomy over the sales unit.