PERTINENT INFORMATION FOR OWNERS

Dear Owners,

Welcome to your new home! For your convenience, we have prepared a list of pertinent information below. For
more detailed information, please refer to the Resident’s Handbook.

1. Unit Information
Your unit information which includes the unit plans, Resident’s Handbook, warranties, and user
manuals, can be accessed via the Resident’s Portal (iPlusLiving app) once you register an account
with the Management Office. You are encouraged to download the information for retention.

2. Change of Mailing Address

The official mailing address of all Owners in our records is based on information indicated in the
Sale & Purchase Agreement. To ensure correct and prompt delivery of all correspondence,
including maintenance charge invoices in future, Owners are to inform the Management Office at
the condominium and the Developer of the change in mailing address.

3. Access Card
Proximity card access system is provided to designated common areas, 1st Storey / 2nd Storey and
basement lift lobbies.

Request for additional access cards is subject to a levy and the Management’s approval. Please
approach the Management Office for the application form and additional details.

4. Car Parking and Car Park Height Restrictions

Residents are required to produce the vehicle information from One Motoring e-Services and
register their vehicle In-vehicle unit (IU) with the Management Office before their vehicle is allowed
to park in Piermont Grand.

Each unit can submit only one vehicle IU per unit to the Management to program into the system.

The basement car park driveway has a height limit of 2.4 metres and 2.2 metres for localized area
of driveway, with designated delivery truck / service route at 2.8 metres.

Heavy vehicles are not allowed in the car park.

5. Telephony System
The Telephony System has been installed based on a system using telephone lines or mobile apps
for communication with Residents / Guard House via the visitor’s call panel.

Please provide the Management Office with your land line or mobile telephone numbers for
programming.

6. Renovation Works Form

Kindly submit the renovation works form together with a minimum refundable deposit of S$1,000.00
to the Management Office for comments at least 7 days before carrying out any renovation works.

All owners are to obtain the necessary approval for their proposed works from the relevant
authorities under the advice of their own qualified person (if applicable). No structural part of the
premises is to be tampered with under any circumstances.

The renovation works are to be from 9am to 5pm on weekdays and 9am to 12pm on Saturdays. No
work is allowed on Sundays and Public Holidays. Overall renovation works cannot exceed one
month.

7. Mover Services
Kindly submit the mover’s registration form together with a minimum refundable deposit of $500.00
to the Management Office at least 3 days prior to your move. Please note that mover services can
be carried out from Mondays to Saturdays, from 9am to 5pm. No mover services are allowed on
Sundays and Public Holidays.
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 Movers are to carry out a prior survey to assess site constraints.

8. Installation of Grilles and Balcony Screening

To maintain the aesthetics of the building façade, all Residents who wish to install grilles for window
/ yard area, and balcony screening are to comply with the design specifications specified in the
Resident’s Handbook.

9. Areas with Waterproofing

Please note that any hacking, removal of finishes or tampering of wet areas (i.e. areas with
waterproofing) e.g. bathrooms, kitchens, yard, WC, balcony / PES, planters, roof slabs etc. may
either damage the waterproofing or render the waterproofing warranty void. Please check with the
Management Office if assistance is required.

10. Fixings to Walls

The internal walls are constructed with the following material:

a. Reinforced Concrete Wall / PBU Wall

b. Precast Lightweight Concrete Wall
c. Dry Wall Partition

Care is required when providing wall fixings for pictures, etc. Please refer to the recommended
fasteners in the Resident’s Handbook.

11. SMART Home System

Kindly contact the SMART home provider to set up the system and engage an independent internet
service provider for the subscription of the internet service. You are strongly encouraged to contact
the SMART home provider before your renovation works start so that they can advise on the
possibilities of expansion beyond the current provision (if required).

12. Pneumatic Waste Collection System

The Pneumatic Waste Conveyance System with general / recyclable waste chute is provided at the
common lobby of each block. The system is intended for domestic refuse only. To avoid blockage
or malfunction caused by improper use, kindly follow the instructions stated in the Resident’s
Handbook.

13. Home Insurance

Please note that the insurance taken by the Management covers the building and common property
against fire damage. You are advised to insure your internal building works, renovations, and
contents separately at your own cost after taking possession of your unit. You may check with your
insurers or insurance brokers for more information.

14. Tiles
For maintenance, clean tiles with normal floor cleaners or detergent and rinse with water. Avoid
using strong alkaline detergents as it will leave deposits on the tiles, especially in the tile joints. Avoid
grinding or polishing the tiles.

15. Vinyl Flooring

A major benefit of vinyl flooring is that it is easy to maintain, but please do not use excessive water
when cleaning. Kindly refer to the maintenance guide in the Resident’s Handbook for more
information.

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16. Preheating of Oven
It is common for ovens to trip the electrical circuit if set at high temperature when left unused for
some time. Heating up regularly is recommended and do increase the frequency if needed. Please
refer to the Resident’s Handbook for preheating instructions.

17. Mechanical Ventilation

Mechanical ventilation systems are provided to bathrooms which are not naturally ventilated and
shall be maintained by the resident regularly.
18. Hot Water Heater
Hot water is supplied to bathrooms and kitchen sinks. Please refer to the Resident’s Handbook for
more information.

19. Air-conditioning
Warranty registration of the air-conditioning system is required. You can find the instructions with
the warranty letter under your unit folder in the Resident’s Portal.

There are 3 complimentary air-con servicing provided during the Defects Liability Period and the
servicing schedule can be found in the Resident’s Portal. The air-con contractor will not be able to
make up for any servicing appointment if no unit access is provided by the owner and/or resident.
Kindly refer to the service agreement for any change of appointment. Appointments will not be
deferred because the unit is vacant.

The complimentary air-con servicing caters to basic usage. It is advisable for residents to have more
frequent air-con servicing if the usage is more than 8 hours a day.

20. Prefabricated Bathroom Units (PBU)

Certain bathrooms and W.C. may be prefabricated, and all penetrations are sealed at the
manufacturer’s factory prior to installation on site. Any subsequent penetrations are not
recommended as they will compromise the waterproofing warranty. Any hacking, repairing, and
drilling within bathroom must be in accordance with the manufacturer’s manual.

You may refer to the PBU manual in the Resident’s Portal for more information.

21. Defects Submission

We are pleased to inform that your unit has undergone a Quality Mark inspection by the Building
Construction Authority (BCA). You may refer to the BCA website
https://www.bca.gov.sg/Professionals/IQUAS/others/home.pdf for the homeowner’s guide on
workmanship standards. BCA recommends viewing finishes at a distance of around 1.5 metres
when checking for defects. You may refer to the quick start guide for lodging of defects and the
Novade user guide in the Resident’s Portal.

You may also like to know that only 1 user ID will be created for each unit. If you wish to authorise
your representative to lodge and acknowledge the completion of defects, you may approach our
Customer Service team for assistance to complete the letter of authorisation for defects. Upon receipt
of your notification of defects, our Customer Service Officer will contact you within 3 working days
for acknowledgment.

As we will not have access to your unit after the unit handover, please furnish us the main door pin
number for the main contractor to carry out works. Alternatively, you may wish to facilitate access
for the main contractor. As the contractors will be accessing your unit to carry out defect rectification
work, please do not leave any valuables or personal belongings unattended in the unit. The
developer, its officers, employees, agents, and service providers will not be liable in any way for
any loss or damage arising from such grant of access by you.

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 We would like to share that non-defect items such as surfaces damages reported after
renovation/move-in will be subject to assessment. Any additions & alterations to the original
provisions such as the relocation of air-con units will affect the warranty. You are advised to obtain
the necessary warranties from your own contractor.

For more information on the above, kindly refer to the Resident’s Handbook or contact us at: -

Common Area & Facilities

Management Office Tel: 65133843

Fax: 65133863

Security Guardhouse Tel: 65133876

Thank you for your attention.

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