Professional Documents
Culture Documents
REPORT MKT101 Group 4
REPORT MKT101 Group 4
GROUP ASSIGNMENT
Course: MKT1011
2 Lê Ngọc Hà My SE183351
1
TABLE OF CONTENTS
1. INTRODUCTION.............................................................................................................................. 5
1.1. OVERVIEW OF THE MILK MARKET................................................................................... 5
1.1.1. POTENTIAL....................................................................................................................5
1.1.2. COMPETITIVE LANDSCAPE....................................................................................... 5
1.2. INTRODUCTION OF TH TRUE MILK................................................................................... 5
1.2.1. FORMATION................................................................................................................... 5
1.2.2. VISION............................................................................................................................. 6
1.2.3. MISSION.......................................................................................................................... 6
1.2.4. CORE VALUES................................................................................................................ 6
1.2.5. DEVELOPMENT OBJECTIVES.................................................................................... 6
1.2.6. ORGANIZATION STRUCTURE.................................................................................... 6
1. MARKETING ENVIRONMENT ANALYSIS............................................................................... 7
2.1. MACRO ENVIRONMENT....................................................................................................... 7
2.1.1. POLITICAL-LEGAL ENVIRONMENT......................................................................... 7
2.1.2. ECONOMIC ENVIRONMENT....................................................................................... 7
2.1.3. TECHNOLOGICAL ENVIRONMENT.......................................................................... 7
2.1.4. SOCIO-CULTURAL ENVIRONMENT.......................................................................... 7
2.1.5. NATURAL ENVIRONMENT..........................................................................................7
2.2 MICROENVIRONMENT........................................................................................................... 8
2.2.1 CUSTOMERS.................................................................................................................... 8
2.2.2. COMPETITORS............................................................................................................... 8
Direct Competitors:........................................................................................................8
2.2.3. MARKETING INTERMEDIARIES:............................................................................... 9
2. TARGET CUSTOMERS AND POSITIONING (ANALYSIS OF TH TRUE MILK'S STP
STRATEGY)............................................................................................................................... 9
3.1. MARKET SEGMENTATION............................................................................................. 9
3.1.1. GEOGRAPHIC SEGMENTATION................................................................................. 9
International Market:..............................................................................................................................10
3.1.2. MARKET SEGMENTATION BASED ON DEMOGRAPHICS......................................... 10
3.1.3. MARKET SEGMENTATION BASED ON PSYCHOGRAPHICS............................... 10
3.1.4. MARKET SEGMENTATION BY CONSUMER BEHAVIOR..................................... 11
3.2. DIFFERENTIATION............................................................................................................... 12
3.3. TARGETING............................................................................................................................12
3. ANALYSIS OF THE MARKETING MIX.................................................................................... 13
4.1. LETTER P FOR “PRODUCT”................................................................................................ 13
4.1.1. CORE VALUE................................................................................................................ 13
4.1.2. BRANDING................................................................................................................... 14
4.1.3. PACKAGING................................................................................................................. 14
4.1.4. SUPPORT SERVICES.................................................................................................... 15
4.2. LETTER P FOR “PRICING”................................................................................................... 15
4.3. LETTER P FOR “PROMOTION”........................................................................................... 16
4.4. LETTER P FOR “PLACE”...................................................................................................... 16
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4.4.1. DIRECT DISTRIBUTION CHANNEL: TH TRUE MART STORE............................ 16
4.4.2. INDIRECT CHANNEL.................................................................................................. 17
4.4.2.1. 1 LEVEL DISTRIBUTION CHANNEL:............................................................. 17
4.4.2.2. 2-LEVEL DISTRIBUTION CHANNEL:............................................................. 18
4.4.3. RETAIL IN STORE........................................................................................................ 18
4.4.4. RETAIL WITHOUT STORES....................................................................................... 18
4. MARKETING PLAN FOR THE NEXT YEAR........................................................................... 18
5. CONCLUSION ................................................................................................................................20
6. REFERENCE................................................................................................................................... 20
1.1. OVERVIEW OF THE MILK MARKET................................................................................. 20
1.2. INTRODUCTION OF TH TRUE MILK................................................................................. 22
4.3. LETTER P FOR “PROMOTION”........................................................................................... 24
4.4. LETTER P FOR “PLACE”...................................................................................................... 25
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1. INTRODUCTION
Despite economic constraints, Vietnam's milk and baby food businesses are growing steadily,
1.1.1. POTENTIAL
by early 2024. The country's natural population expansion, as well as possible migration, add
In 2023, Vietnam's population is expected to grow by 2,041 people every day. In the first
quarter of 2023, the country's GDP is predicted to expand by 3.32%. Milk consumption is
expected to climb by 9% every year, owing to better health and living circumstances.
Vinamilk's overall revenue increased slightly in the first quarter2023, compared to the same
period in 2022. Vinasoy is the market leader in soy milk with an 87.8% market share and
ranks second in ready-to-drink milk with a 17.6% market share. TH True Milk wants to
acquire 50% of the fresh milk market and is now Vietnam's largest dairy firm, accounting for
45% of the market. With mergers, acquisitions, and new entrants, the dairy business is seeing
increased competition.
1.2.1. FORMATION
TH True Milk is a prominent fresh milk producer in Vietnam, with state-of-the-art production
facilities and a big dairy herd of about 45,000 cows from various nations.
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1.2.2. VISION
TH Group aspires to be Vietnam's leading food manufacturer, specialized on clean and natural
goods. They seek to become a trusted and adored world-class food brand, inspiring national
1.2.3. MISSION
TH Group is dedicated to promoting the Vietnamese people's well-being via clean and
nutritious food products, with a focus on "Vietnamese Stature" and a strong connection to the
environment.
TH True Milk, with the motto "True Happiness" and the guiding philosophy of "Create the
In 2009, the TH Group initiated a dairy farming initiative with the goal of making the TH real
MILK brand a household name on a national and worldwide scale. Their high-tech dairy farm
cluster is one of the world's largest, spanning 8,100 hectares. They just added 1,941 purebred
Holstein Friesian dairy cows from the United States to their herd in Nghe An province.
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1. MARKETING ENVIRONMENT ANALYSIS
The stable political environment and business-friendly legal structure in Vietnam make
operations easier. However, increased labor costs are putting a strain on TH True Milk.
In the first quarter 2023, the average wage earner's salary increased by 2.6% compared to the
previous quarter, reaching 7.9 million Vietnamese dong. Compared to the first quarter 2022,
True Milk farms use cutting-edge technology in horticulture and animal husbandry, including
methods from Israel, New Zealand, the Netherlands, and Japan, as well as automated milking
systems. Artificial intelligence and cloud computing are used to digitize administrative
TH True Milk consumption in Vietnam is growing as culture and health knowledge improve.
However, per capita consumption remains lower in comparison to Thailand and Singapore.
As a provider of "clean milk" in the market, TH True Milk addresses the need for quality
milk.
TH True Milk works in a hot region with variable weather in Nghia Dan, Nghe An.
They achieve raw material self-sufficiency by employing hills with plentiful feeding supplies
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TH Group prioritizes the well-being of its cows, even in hot weather conditions, despite the
2.2 MICROENVIRONMENT
2.2.1 CUSTOMERS
Customers are crucial to a company's success and can be individuals, distributors, or entities.
TH True Milk targets urban females aged 25-35 who prioritize health, resulting in relatively
2.2.2. COMPETITORS
Direct Competitors:
Direct Vinamilk – Vươn cao Việt Nam Dutch Lady – Get ready for life
Competitors
phase 1 markets
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Wide distribution network with 220 ● 200 distributors and
TH True Milk has a large distribution network, collaborating with retailers such as Big C and
Coopmart, as well as having its own grocery chain, TH True Mart. Through product launch
seminars, they actively connect with customers, bringing their products closer to the
consumers.
STP STRATEGY)
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International Market:
In February 2022, with the signing of a Memorandum of Understanding with HAO Mart - a
leading retail supermarket chain in Singapore, TH Group continues to expand its market for
milk and clean food products in Asia. Besides Singapore, TH Group plans to expand its
influence to other potential Asian markets such as Malaysia, Indonesia, Philippines, Hong
Kong, etc.
Domestic Market:
Urban Market: The urban population in 2022 is 37.09 million, accounting for 37.3%.
According to Kantar, a leading global data, research, and consulting firm, TH True Milk has
achieved significant brand recognition and is ranked among the top 2 most chosen dairy
Age:
18-40 years: Consumers and decision-makers in choosing milk brands. Gender: All genders.
bartenders, bakers, beauty bloggers, etc. Education level: Preschool, primary school,
Some customers belong to dependent family groups (e.g., children, students, etc.). Family
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Lifestyle: Health-conscious, open to trying new brands and products.
Attitudes: Positive, caring about family and personal health, preference for natural products,
price-conscious, etc.
For children: Need a product that provides nutrition for learning and social activities, still
For teenagers and college students: Need a product that provides energy for an active
lifestyle. This group has the financial capability to make their own purchasing decisions
(price-sensitive).
For adults: Need a product that provides calcium for the body. This group is less
Family: Need a high-quality product to provide nutrition for their children (less
price-sensitive).
Occasions, opportunities: buy for consumption, new release events, sale events,...
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Customers with health conditions: malnutrition, osteoporosis, diabetes,...
Customers are interested in clean products suitable for diet, health protection,...
3.2. DIFFERENTIATION
Image: relatively simple with the main color is blue, the product name stands out with blue
working environment with domestic and international expertise. Employees are encouraged
Service: Customers are regarded as the major growth engine of TH Group. They have
invested in a sophisticated and competent customer care system to ensure client happiness
and trust in TH True Milk products by providing quality goods and attentive services.
3.3. TARGETING
Children and families: TH true milk can focus on dairy products and functional foods for
children and families. Targeting parents who care about the quality and nutrition of their
children, the company can provide milk products specifically for children aged 1-3 years,
Consumers interested in organic and sustainable food: The company can target customers
who are interested in organic, natural and sustainable food. Dairy products and supplements
can be made with organic ingredients, use no preservatives or harmful chemical additives,
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Export market: TH true milk company can focus on the export market segment, expanding
its presence to other countries and regions. This may require the company to develop
products and marketing solutions tailored to the requirements and regulations of each specific
export market.
3.4. POSITIONING
High quality products: TH true milk can position itself as a manufacturer and supplier of high
quality dairy products and supplements. This may include the use of the finest raw materials,
advanced manufacturing processes and adherence to high quality standards. This positioning
helps the company build trust and confidence from customers about the quality of its
products.
Nutrition and health: TH true milk can position itself as a supplier of dairy products and
functional foods focusing on nutrition and health. This positioning helps the company create
an image related to taking care of and providing benefits to the health of its customers.
Unlike other products in the same segment, if there are cereals or oats, which are either finely
ground or dissolved in liquid, TH True Milk Light Meal can be considered the first and only
grain-based fresh milk. of Vietnam today. Along with that, TH True Milk Light Meal offers
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4.1.2. BRANDING
TH True Milk Light Meal, a new product line from TH True Milk, has a unique white and
gold packaging that represents a premium offering. This product line has been significantly
upgraded, with innovations such as lactose-reduced, low-sugar, and low-fat formulae, placing
4.1.3. PACKAGING
TH True Milk Light Meal recently used the packaging of Combibloc packaging from
Germany - the packaging is manufactured on the most modern and advanced lines today. This
packaging meets the standard 6 layers to resist invasive bacteria as well as direct light damage
to the product.
● Sizes: 180ml
● Appearance: main tone is white and light yellow - the yellow of the oat and a picture of milk
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The True Milk Light Meal is distinguished by a distinctive feature: a bigger diameter straw
for simpler intake of both milk and oat grains. The product is now packaged in four milk
cartons wrapped in plastic and a piece of paper with the same pattern as the box.
TH True Milk has always appreciated the customer experience, so the services and customer
care part are always focused by TH. Not only with TH True Milk Light Meal products but
with any product, if customers have any problems, they can contact TH through the contact
In addition, TH also deploys a door-to-door delivery service to make it easier to buy and sell
TH True Milk utilises a value-based pricing approach for its products. Instead of solely
considering production costs or competitor pricing, value-based pricing takes into account
factors such as the quality, uniqueness, and benefits of the product, as well as the target
market`s willingness to pay. It aims to capture the value that customers perceive in the
And at the price of VND 49,000 for a pack of 4 boxes of TH True Milk Light Meal 180ml,
TH True Milk has brought back one of the first oat fresh milk products and also a snack drink
from a dairy brand. Made in Vietnam. This price is also an appropriate price for nut milk and
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oat milk products from foreign brands that are competing fiercely in the Vietnamese market
today.
Product discounts: TH True Milk Light Meal often applies discount strategies to attract
customers. This can include direct price reductions on products or percentage discounts. For
Buy one, get one free: This is a popular promotion strategy where customers buy one product
and receive another product for free. For example: Buy 2 sets of TH True Milk Light Meal
and get one TH True Milk Light Meal 180ml for free.
Special advertising and distribution: TH True Milk may organize special events or
collaborate with distribution partners to create unique promotional programs. For example:
Partnering with a supermarket chain to organize a special discount program for TH True Milk
cup of milk” and share experiences of growing vegetables and raising dairy cows with
customers. It is also the place where customers register for services, VIP customers, etc.
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Customers only need to place an order on the internet, the order is sent to the operating center,
the staff will then check the information the customer has filled in and call to confirm that the
customer's order has been placed successfully. Then choose the nearest distribution center or
TH true Mart store to deliver the order to that place and deliver quickly.
Benefit:
Limitations:
The number of stores is still low compared to the shopping needs of consumers, especially in
rural areas, the cost of building chain stores will put financial pressure on the company and
This method is widely applied because it has the ability to reach customers quickly, and bring
With TH True milk, this indirect distribution channel includes level 1 channel, and level 2
channel.
In addition to TH Group in charge of production and supply, there are also second members
who are retailers and supermarkets. A retailer is a place that sells dairy products directly to
consumers. TH True milk products have been present in big supermarkets such as Big C,
Coopmart, Metro, …
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4.4.2.2. 2-LEVEL DISTRIBUTION CHANNEL:
Channel members include: TH Group, agents, retailers and consumers. TH Group will choose
its representative agent TNT Thinh Phat Joint Stock Company, this agent is responsible for
distributing goods to level 2 agents or retailers across the country. Level 2 agents are
wholesale intermediaries in provinces and cities, thereby providing retailers such as grocery
TH True mart specialized store owned and operated by TH Group, retails fresh milk, yogurt,
cheese,... to direct consumers, and is also a place to supply goods for those Order online or
fax.
Supermarkets: TH fresh milk is present in almost all supermarkets across the country, such as
Metro, Big C, Lotte,... on the basis of business cooperation between TH Group and a system
by agents or the nearest TH True mart store, TH manages the sales of grocery stores in a
timely manner. indirectly through agents, because of the convenience of shopping for
consumers anytime, anywhere, which TH True mart stores have not been able to do.
In addition to selling directly at the store, TH True milk also tries to perfect the sale and order
online right on its main website, when it meets the increasingly busy needs of society.
modern. TH True mart stores will play a major role in online sales.
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Planning TH True Milk Light Meal's marketing campaign for next year requires careful
analysis and creativity. Here are the steps that pave the way for future marketing campaigns:
Define goals: First, goals can include increasing sales, increasing brand awareness, attracting
and industry trends. Identify the characteristics of the target customer, the problems and needs
Shaping the message: Identify the core message and core values of TH True Milk Light
Meal products. Focus on the special benefits the product offers, like nutritional value,
convenience, or great taste. Make sure the message matches the characteristics of your target
audience.
Reach channels: Identify the reach channels that target customers often use. This may
include traditional media advertising (newspapers, television, radio), online outreach (network
Content marketing strategy: Create compelling and valuable marketing content for TH True
Milk Light Meal products. This includes blogging, creating videos, sharing recipes, or
providing nutritional information. Make sure your content is relevant to your goals and helps
Brand management: Building and maintaining the brand image for TH True Milk Light
Meal. Ensure that the brand and message are presented consistently across all reach channels.
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Provide competitive advantage of products and create interaction with customers through
Measure and evaluate: Establish key performance metrics to measure marketing campaign
success. Use data analysis tools and methods to track and evaluate results. Based on results,
5. CONCLUSION
TH True Milk is a major dairy company noted for its fresh milk and high-quality dairy
products. Through comprehensive product research, creative marketing methods, and direct
consumer contact, the firm promotes brand growth. Their marketing strategy is based on a
6. REFERENCE
1. Admin (2018) Dân số Việt Nam mới nhất (2023) - cập nhật hằng ngày - DanSo.Org. Available
at: https://danso.org/viet-nam/.
https://baotainguyenmoitruong.vn/tap-doan-th-sau-9-nam-ky-tich-day-song-250875.html.
3. Cuộc đua của các doanh nghiệp ngành sữa theo từng phân khúc (no date). Available at:
https://www.dairyvietnam.com/vn/Sua-Viet-Nam/Cuoc-dua-cua-cac-doanh-nghiep-nganh-sua-
theo-tung-phan-khuc.html.
19
4. Cường N.D. (2023) “Chủ thương hiệu Vinasoy đặt chỉ tiêu trả cổ tức 2023 giảm mạnh,”
https://www.nguoiduatin.vn/chu-thuong-hieu-vinasoy-dat-chi-tieu-tra-co-tuc-2023-giam-man
h-a601891.html.
5. Doanh nghiệp sữa chưa được hưởng lợi giá nguyên liệu giảm trong quý 1 | Fili (no date).
Available at:
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y-1-737-1069625.htm.
6. Linh Hà (2023) “Chủ thương hiệu sữa đậu nành Fami Canxi sắp "dốc hầu bao"
trả cổ tức,” Copyright (C) by Công Ty Cổ Phần Vccorp, 5 April. Available at:
https://cafef.vn/chu-thuong-hieu-sua-dau-nanh-fami-canxi-thu-lai-nghin-ty-co-dong-sap-day-t
ui-co-tuc-188230404233908665.chn.
7. Linh Hoàng (2023a) “Dân số ở Việt Nam hiện nay (2023) - ACC GROUP,” Luật ACC, 31
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Available at:
https://accgroup.vn/uoc-tinh-dan-so-viet-nam/#:~:text=D%C3%A2n%20s%E1%BB%91%20
Vi%E1%BB%87t%20Nam%20s%E1%BA%BD,m%E1%BB%97i%20ng%C3%A0y%20trong
%20n%C4%83m%202023.
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10. Online T.T. (2023) Doanh thu quý 1-2023 của Vinamilk đạt 22%, chờ đợi quý 2,3 khởi sắc.
Available at:
https://tuoitre.vn/doanh-thu-quy-1-2023-cua-vinamilk-dat-22-cho-doi-quy-23-khoi-sac-20230
42916121243.htm.
11. Thị trường sữa nước - Cuộc chiến thị phần ngày càng nóng (no date). Available at:
https://www.dairyvietnam.com/vn/TT-Sua-Viet-nam/Thi-truong-sua-nuoc-Cuoc-chien-thi-phan
-ngay-cang-nong.html.
20
12. Vinamilk: Doanh thu quý I/2023 đạt 22% kế hoạch năm, quý II và III dự kiến sẽ khởi sắc | Tin
tức doanh nghiệp niêm yết | | CafeF.vn (no date). Available at:
https://s.cafef.vn/vnm-241673/vinamilk-doanh-thu-quy-i2023-dat-22-ke-hoach-nam-quy-ii-va-
iii-du-kien-se-khoi-sac.chn.
13. [WOWTIMES - Niên lịch & Thành tựu Việt Nam 2023] Công ty CP Thực phẩm Sữa TH -
Hành trình 14 năm vẽ lại “bản đồ sữa” Việt Nam (no date). Available at:
https://bepvang.org.vn/tin-tuc/ky-luc/wowtimes-nien-lich-thanh-tuu-viet-nam-2023-cong-ty-cp
-thuc-pham-sua-th-hanh-trinh-14-nam-ve-lai-ban-do-sua-viet-nam.
1. Châu M. (2023) “Tập đoàn TH vững bước trên ‘con đường xanh’ - Báo Đại biểu Nhân dân,”
https://daibieunhandan.vn/doanh-nghiep1/tap-doan-th-vung-buoc-tren-con-duong-xanh-i3186
95/.
2. “Người đàn bà sữa” và hành trình khẳng định thương hiệu TH true MILK (no date).
Available at:
https://doanhnghiephoinhap.vn/nguoi-dan-ba-sua-va-hanh-trinh-khang-dinh-thuong-hieu-th-t
rue-milk.html.
3. Tập đoàn TH: “Con đường xanh” hướng tới tương lai bền vững (no date). Available at:
https://kinhtenongthon.vn/Tap-doan-TH-Con-duong-xanh-huong-toi-tuong-lai-ben-vung-post5
5670.html.
4. Trí D. (2016) “TH true MILK: Đưa thương hiệu sữa tươi Việt Nam ra thế giới,” Báo Điện Tử
https://dantri.com.vn/kinh-doanh/th-true-milk-dua-thuong-hieu-sua-tuoi-viet-nam-ra-the-gioi-
20161202073817395.htm.
21
1. Nhóm 9 _ TH True milk (no date). Available at:
https://www.slideshare.net/ynhong797826/nhm-9-th-true-milk.
2. Online T.T. (2023) TH: Tiên phong phát triển kinh tế xanh - kinh tế tuần hoàn. Available at:
https://tuoitre.vn/th-tien-phong-phat-trien-kinh-te-xanh-kinh-te-tuan-hoan-202303140936399
62.htm/.
3. Thúy N. (2023) “Những đánh giá ‘xanh’ về quy trình sản xuất tuần hoàn, bền vững tại TH
true MILK,” Tạp Chí Kinh Tế Sài Gòn [Preprint]. Available at:
https://thesaigontimes.vn/nhung-danh-gia-xanh-ve-quy-trinh-san-xuat-tuan-hoan-ben-vung-ta
i-th-true-milk/.
4. Tiêu thụ sữa tại Việt Nam sẽ đạt 40 lít/người/năm vào 2030 (no date). Available at:
https://nhipcaudautu.vn/kinh-doanh/tieu-thu-sua-tai-viet-nam-se-dat-40-litnguoinam-vao-203
0-3350041//.
Crm A. (2023) “Phân tích chiến lược kinh doanh của TH True Milk,” MISA AMIS [Preprint].
2.3.1. SEGMENTATION
Báo điện tử Tiền Phong (no date) Báo điện tử Tiền Phong. Available at:
https://tienphong.vn/th-true-milk-lot-top-2-thuong-hieu-sua-duoc-lua-chon-nhieu-nhat-post14
53285.tpo/.
Tạp Chí Điện Tử Luật Sư Việt Nam (2023) “TH true MILK: Dòng sữa tươi sạch từ đồng đất
https://lsvn.vn/th-true-milk-dong-sua-tuoi-sach-tu-dong-dat-viet-vuon-tam-quoc-te165397171
9.html.
TuấN A. (2022) “TH true MILK lọt Top 2 Thương hiệu sữa được người tiêu dùng lựa ...,”
22
https://danviet.vn/th-true-milk-lot-top-2-thuong-hieu-sua-duoc-nguoi-tieu-dung-lua-chon-nhie
u-nhat-20220713144904593.htm.
VietNamNet News (no date) “TH true MILK - Top 2 thương hiệu sữa được lựa chọn nhiều
https://vietnamnet.vn/th-true-milk-top-2-thuong-hieu-sua-duoc-lua-chon-nhieu-nhat-2039921.
html.
VnExpress (2019) “Vì sao sữa Vinamilk được ưa chuộng tại thành thị lẫn nông thôn?,”
https://vnexpress.net/vi-sao-sua-vinamilk-duoc-ua-chuong-tai-thanh-thi-lan-nong-thon-39569
87.html.
2.3.2. DIFFERENTIATION
Act.a0272-NPThanh (2023) “Bài học thành công từ chiến lược nhân sự của TH Truemilk,”
https://amis.misa.vn/11616/chien-luoc-nhan-su-cua-th-true-milk/.
Baotainguyenmoitruong.Vn (2018) “Tập đoàn TH đạt giải ‘Chăm sóc khách hàng xuất sắc
của năm’ tại Giải thưởng Kinh doanh Quốc tế 2018,” baotainguyenmoitruong.vn, 23 August.
Available at:
https://baotainguyenmoitruong.vn/tap-doan-th-dat-giai-cham-soc-khach-hang-xuat-sac-cua-n
am-tai-giai-thuong-kinh-doanh-quoc-te-2018-258330.html.
Pv (2021) “Những ưu điểm vượt trội của Sữa tươi bổ sung yến mạch TH true MILK LIGHT
https://suckhoedoisong.vn/nhung-uu-diem-vuot-troi-cua-sua-tuoi-bo-sung-yen-mach-th-true-
milk-light-meal-169211203103711624.htm.
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4.4. LETTER P FOR “PLACE”
Tất Tần Tật Những Điều Cần Biết Về Place Trong Marketing Mix. (2022, September 13).
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