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AMD Ryzen 5 5600G 6-core 12 Thread Processor with Wraith

Stealth Cooler User Guide

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Troubleshooting CPU Performance and

Temperature Issues

Contents
1 Overview
2 CPU Performance
3 CPU Temperatures
4 Troubleshooting System Stability
Issues
5 Stock Configuration
6 Troubleshooting
7 Documents / Resources
7.1 References

Overview

Resolving system performance and temperature issues requires thorough and systematic troubleshooting. It is
best practice first ensuring that the system is fully up to date and running in a stock configuration. This will help
to establish whether the system components are operating according to their design specifications. You may find
specifications for AMD processors using the Product Resource Center.
The sections below contain informational resources and troubleshooting suggestions to determine whether the
processor is faulty. Navigate to the relevant section(s) for suggestions on resolving your issue. If your issue
persists after following our suggestions, warranty service for your AMD processor may be required. When
requesting warranty service, please be sure to include details of your stock configuration and troubleshooting
results which can help quickly evaluate your claim.

CPU Performance
A key aspect to CPU performance is the base clock and maximum boost clock speeds. The base clock can be
defined as the sustainable speed across all cores in a running processor with adequate cooling. Whereas the
maximum boost clock is the peak frequency achievable by a single core on the processor running a burst single-
threaded workload . Other factors such as system power, operating temperature, and custom user settings can
also have an impact on processor clock speeds.
Another aspect of CPU performance is its multi-tasking capabilities which is based on the number of cores and
threads available in the processor but also software / application workload dependent. Some older game engines
and software are not optimized for multi-core CPUs and will run using a single core/thread only. However,
benchmark software, video / 3D rendering applications will typically use all available processor cores and threads
for completing the job.
When measuring processor performance, ensure that the system is fully up to date and running in a stock
configuration. Disable any non-essential background running applications which could occupy processor cores
and impact overall performance results. In Windows®, this can be performed by enabling selective start-up using
the System Configuration Tool. For more information and tips on achieving max boost frequency, refer to AMD
Ryzen™ Technology:
Precision Boost 2 Performance Enhancement.

CPU Temperatures

The operating temperature of any CPU will depend on several factors such as CPU cooler, system air flow,
ambient temperature, custom user settings, and workload. It is important to note that there is a direct relationship
between temperature, power, and performance and when the processor reaches its specified maximum operating
temperature (Tjmax), its power and performance would also be at their limit.
When investigating CPU temperature issues first ensure that the system is fully up to date and running in a stock
configuration. Also, check that the CPU cooling solution (heatsink, thermal paste) used have a Thermal Design
Power (TDP) rating that satisfies the processor’s default TDP specification, is properly mounted on the CPU, and
working. This will ensure that the processor runs at optimal efficiency giving best performance. To find
specifications for your AMD processor, use the Product Resource Center.
If the CPU temperature is higher than expected during what appears to be system idle, a background application
(such as RGB and other tools) could be the issue since it is constantly polling the CPU. Try disabling any non-
essential background running applications and check if that has an impact on lowering the CPU temperature. In
Windows®, this can be performed by enabling selective start-up using the System Configuration Tool.

Other useful resources for resolving CPU temperature issues include:

How to Install or Remove an AMD CPU Cooler

Cooling Tips for AMD Ryzen™ Processors
Liquid CPU Coolers for AMD Ryzen™ Desktop Processors

Integrated Graphics (iGPU) Performance

Many modern desktop processors are designed with integrated graphics processing unit (iGPU) which uses a
portion of available system memory (RAM) for video graphics, also known as the UMA frame buffer size. The
UMA frame buffer size is usually set to Auto in the BIOS by default and does not need adjusting. However, in
some situations increasing the UMA frame buffer size may help improve graphics performance or resolve
corruption issues such as missing or low-quality textures in games. For more information on how to configure the
UMA Frame Buffer refer to this article.
To get display on systems using only integrated graphics, connect the video cable to the designated port on the
back of the motherboard. On systems configured with both integrated and discrete graphics processors, make
sure to connect the video cable to the discrete graphics adapter/card for best graphics performance.
Note: It is recommended to use the video cables that came with the display/monitor.

System Memory (RAM) Speed & Capacity

When investigating system memory issues such as achievable speed and size capacity, check first to make sure
the RAM is listed on the Qualified Vendor List (QVL) for the motherboard and validated for the rated RAM
performance and specific features (speed, timing, voltage, ECC). Also, verify that the memory sticks (DIMMs) in
use are part of the same kit packaged and sold together.
If the system is still unable to properly use the QVL RAM installed, try updating the motherboard BIOS to the latest
version available and restore optimized default settings in the BIOS to resolve compatibility issues. Finally, check
that the memory stick(s) is seated correctly and installed in the recommended DIMM slot on the motherboard and
using only the supported memory profile available in the BIOS. For instructions, please refer to the motherboard
user manual.

Troubleshooting System Stability Issues

Overview
System stability issues is a term used to describe a PC that exhibits problematic symptoms during normal use.
Common system stability symptoms include random reboots, crashes or hangs, TDRs, BSODs, and WHEA
hardware error events. These symptoms are often caused by one or more of the following:

Outdated and incorrectly configured BIOS

Unstable overclocking and overheating
Unsupported or faulty hardware
Corrupt/outdated/known operating system and driver issues

Isolating system stability issues requires thorough and systematic troubleshooting. Firstly, ensure that the PC is
running in a stock configuration and is fully up to date. This article provides troubleshooting suggestions and
resources to identify and resolve common causes of system stability issues.

Stock Configuration

It is best practice to ensure that the PC is up to date, using the factory default settings and if feasible, running with
the original hardware configuration. This ensures that the PC is following the manufacturer specification and could
also help to resolve any stability issues. A stock configuration may be required by the system or component
vendor for technical and warranty support.

To bring the PC back to a stock configuration, follow the steps below:

1. Verify that the motherboard is running the latest BIOS version available from manufacturer. If there is a newer
version available, refer to the motherboard user manual for instructions on how to update the BIOS. Confirm
that the motherboard BIOS is using the optimized factory default settings. Refer to the motherboard user
manual for instructions on restoring BIOS default settings. For other helpful information, watch the video on
How to Update Motherboard BIOS .
2. Ensure the Operating System (OS) is compatible with the hardware used and is up to date, running the latest
OS build and security updates. For instructions, refer to Microsoft article: Windows Update: FAQ.
3. Confirm that all devices connected to the PC are using the latest firmware and driver/software packages. For
information on how to update the AMD Radeon™ graphics driver, refer to article.
For information on how to update the AMD Ryzen™ chipset driver, refer to article.
4. Disable any 3rd party system/performance monitoring applications and overclocking utilities. To rule out any
potential software conflicts that might be caused by hardware monitoring software or RGB software, disable
any non-Microsoft services and start-up items by performing a selective start-up using the System
Configuration Tool. For instructions, refer to Microsoft forum article.
5. Remove any non-essential peripheral hardware devices such as video cameras, headsets, Bluetooth devices,
etc from the PC. Ensure that all PC hardware components are running at their factory default settings.
6. Remove all aftermarket custom PC accessories, such as PCIe riser cables or sleeved power supply extension
cables. For more information about PCIe ® risers compatibility refer to article.
For power supply troubleshooting tips, refer to article.
7. Clear dust and tidy loose cables to improve airflow through the system to maintain suitable operating
temperatures for internal hardware components. For more information, watch this video on Cooling Tips for
AMD Ryzen™ Processors.

If the system stability issue persists after restoring the PC back to a stock configuration, the issue might be with
the processor. Check if the CPU has been installed correctly according to installation instructions. If feasible,
reseat the CPU and the cooler or perform a swap test with a known working CPU to verify stability. For more
information, watch this video on How to Install AMD Ryzen™ Processors.
If the issue persists, warranty service may be required. When requesting warranty service, please be sure to
provide details of your stock configuration as outlined above which will help us quickly evaluate your warranty
claim. However, if system stability issues are no longer experienced with the PC running in a stock configuration,
additional troubleshooting is required to isolate the root cause. For troubleshooting suggestions continue to the
next section.

Troubleshooting

Troubleshooting
With the PC running in a stock configuration, follow the suggestions below to troubleshoot common causes of
system stability issues.

Unsupported or faulty hardware

1. Verify that the RAM, storage drives, and CPU are qualified and operating as per the motherboard guidelines.
Refer to the motherboard manufacturer’s website or documentation for the qualified vendor list (QVL) and
supported hardware configurations.
2. Confirm that the system memory kit(s) is seated and installed correctly in the recommended DIMM slots.
Please refer to the motherboard user manual for recommendations. If you have more than one memory stick
(DIMM), test with each stick separately. This could help identify a faulty memory stick and/or DIMM slot.
Consider using an application that scans the system memory for errors, such as MemTest86, a third-party
utility.
3. For PCs with a discrete GPU, confirm it is seated correctly in the primary PCIe slot on the motherboard and
connected to the PSU using independent cables directly from the power supply. For more information refer to
video: How to Install Your AMD Radeon™ Graphics Card .
Note! If using a PCIe® riser cable, remove it and seat the graphics card directly onto the primary PCIe®
risers/cable refer to this article slot of the motherboard. For more information about PCIe® risers/cable refer to
this article.
4. Check that the PSU meets the recommended power requirements for the system and is connected to a known
good power source. Also verify the Power Supply Idle Control option in the BIOS is set to Typical (this option
should be available in the Advanced section of the BIOS). For more information on troubleshooting PSU, refer
to article: How to Troubleshoot Power Supply Issues.

Corrupt/outdated/known operating system and driver issues

1. Perform a clean install of the AMD Radeon™ graphics driver by using the Factory Reset option during
 installation, for instructions, refer to article.
2. Check the release notes for the graphics driver version installed to see if the specific issue is documented. For
release notes information, refer to article.
If it is a known issue with a temporary workaround/fix, apply it. If a workaround/fix is not yet available,
consider reverting to an earlier graphics driver version where the issue may not exist.
3. Verify any problematic applications and or games installed are updated to the latest version or patch. Check
with the application/game vendor for available updates and information on known issues.
4. To rule out any potential software conflicts, disable any non-Microsoft services and startup items by performing
a selective start-up using the System Configuration Tool.
For instructions, refer to Microsoft article.
5. Run the System File Checker tool. For instructions refer to Microsoft article: Use the System File Checker
tool to repair missing or corrupted system files.
6. Use System Restore to roll back Windows to a previous working state. Instructions for the available recovery
options are available in Microsoft article: Recovery options in Windows.
7. Ensure that your anti-virus software definitions are up to date and run a full system scan to remove detected
malware.
8. If you still encounter stability issues the OS or hard drive might be corrupt, therefore installing the OS on a
different hard drive is recommended. For instructions refer to Microsoft article: Reset or reinstall Windows.

Note! Backup important files before attempting a clean installation of the Windows operating system.

Documents / Resources

AMD Ryzen 5 5600G 6-core 12 Thread Processor with Wraith Stealth Cooler [pdf] User Gui
de
Ryzen 5 5600G 6-core 12 Thread Processor with Wraith Stealth Cooler, Ryzen 5 5600G, 6-cor
e 12 Thread Processor with Wraith Stealth Cooler, Processor with Wraith Stealth Cooler, Wraith
Stealth Cooler

References

Install AMD Software: Adrenalin Edition | AMD

use the System Configuration utility - Windows Client | Microsoft Learn
Recovery options in Windows - Microsoft Support
Reset or reinstall Windows - Microsoft Support
 Using System File Checker in Windows - Microsoft Support
Windows Update: FAQ - Microsoft Support
Processor Cooling Solutions | Wraith Coolers | AMD
AMD Products Specifications | AMD
How to Install AMD Ryzen™ Chipset Drivers on a Windows® Based System | AMD
How to Install or Remove an AMD CPU Cooler | AMD
Cooling Tips for AMD Ryzen™ Processors | AMD
How to Install AMD Ryzen™ Processors | AMD
AMD Ryzen™ Technology: Precision Boost 2 Performance Enhancement | AMD
How to Update Motherboard BIOS | AMD
Get Graphics Information & Software Updates with AMD Software: Adrenalin Edition | AMD
How to Troubleshoot Power Supply Issues | AMD
How to Install Your AMD Radeon™ Graphics Card | AMD
Information About PCIe® Riser Cable and Extender Compatibility with PCIe® Gen 4.0 Desktop
Systems | AMD
Configuring UMA Frame Buffer Size on Desktop Systems with Integrated Graphics | AMD
Troubleshooting System Stability Issues | AMD
MemTest86 - Official Site of the x86 and ARM Memory Testing Tool
User Manual

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