बातचीत की कला

SHANIVAR = MONEYVAR

TRAINING 2.0
 Where do we use Communication?

TRAINING 2.0
 “ Everywhere ”

TRAINING 2.0
 Why do we Communicate?

TRAINING 2.0
 “ IMPACT ”

TRAINING 2.0
 The problem in Communication is ____?

TRAINING 2.0
 “मुझे लगता है कक मुझे
बात करनी आती है ”

TRAINING 2.0
 Why don’t we get results?

TRAINING 2.0
 “Expectations”

Knowledge/ Talent Results

Communication

TRAINING 2.0
 “Reality”

Knowledge/ Talent Results

Poor Communication

TRAINING 2.0
 How we communicate ?
Verbal
7%

55%
38 % Vocal

Visual

Dr. Albert Mehrabian, UCLA

Professor - 10 year study of non-
TRAINING 2.0 verbal communication
 How to communicate effectively?

TRAINING 2.0
 Science of Communication
Encode
Listening
to SELF

Communicator Filters Communicatee

Listening
to
OTHERS

Decode

Slide
TRAINING 2.0 No. 14
 Science of Communication

• What?
• How?
• Why?

TRAINING 2.0
 What do we Communicate?

TRAINING 2.0
 What ?

1. What is inside of the Brain?

2. What is our society/ community ?
3. What is our association ?
4. What we read ?
5. What we see?
6. What we discuss ?

How can we improve “WHAT “ By

reading Books

TRAINING 2.0
 How do we Communicate?

TRAINING 2.0
 “How” is Skill

● Volume of Voice
● Modulation
● Tonality
● Pitch
● Speed /rate

● How can we improve “How “ By Improving Skill

Slide
TRAINING 2.0 No. 20
 Experience is key to MASTER the communication

TRAINING 2.0
 Why Listening is important ?

TRAINING 2.0
Listening to Understand

Listening Attentive
to Learn Listening

Listening Selective
to Answer Listening

Pretending
23
 Improving Listening Skills

TRAINING 2.0
 Improve Listening Skills

 By not being Preoccupied

 Being Open Minded & Non Defensive
 Minimizing Interruptions
 Effective Listening is: Hearing,
interpreting when necessary,
understanding the message and
relating to it.
 By Asking Questions

TRAINING 2.0
 Iska khas dhyan rakhe

 Avoid “umms” and “ahhh”

 Don't go without preparation
 Don't copy others
 Don't lie
 Don't share story of others in yr name
 Don't just speak ( feel and speak)
 Don't have fear
 Just start

TRAINING 2.0
 Any Questions?

TRAINING 2.0
TRAINING 2.0
All The Best Thank You!
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