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Earlier enthusiasms and rejections in health education are being reevaluated

in the light of scientific research. In this context a study of the


)lace of the mass media is necessary, and the following
pcaer deals with this question.

THE ROLE OF MASS MEDIA IN PUBLIC HEALTH


8fWilliam Griffiths. Ph.D.. F.A.P.H.A.. and Andie L. Kntutson. Ph.D.. F.A.P.H.A.

MASS -MEDIA are intensively employed healtl)problems and at the same time
in public health. Vast sums are lacks an understanidinig of the advances
spent annually for materials and salaries in numerouis public health fields. The
that have gone into the production and mass media are assumed to be the means
distribution of booklets, pamphlets, ex- whereby changes in knowledge can he
hibits, newspaper articles, and radio and achieved. The correct information is
television programs. These media are supposed to produce a trigger-like re-
employed at all levels of public health action whereby new health facts lead
in the hope that three effects might to a change in health attitudes and
occur: the learning of correct health -alues, which in turn bring about
information, the changing of health atti- changes in health practices. This as-
tudes and values. and the establishment sumption is based partly on the observa-
of new health behavior. tion that industry spends considerable
During the past decade there have sums of money, for advertisina- through
been strong disagi-eements among pulb- mass media. aind vould nIot do 0 uinless
lic health leaders regarding the effectiv-e- results were achieved.
ness of mass media in achieving these Others feel that even the best of mass
ends. In onie camp are those who be- media wvill Inot reach members of these
lieve that mass media are highly effec- 1which most need the serv7ices
groups
tive and deserve recognition as the pri- public healthl has to offer. Some more
mary means of public health education. p)ersonalized aoproac(h would seem nec-
Opposed are those wvlho strongly ques- essary both to reach sulch groups and
tion such a point of view. an(l argue that to influence the values. beliefs, and atti-
lhealth education must use more dynamic tudes wvhich bind them to outmoded
methods. Some eduicators -o so far as health bIehaviors. Furtlhermore, selling
to assign mass media a relatiXely limited health is different from selling cigarettes
role. or soaps. A business may be successful
Those whlio support the wide use of if only a small percentage of the public
mass media maintain that mass me(lia is influenced to become customers, and
pro-i(le ihe beslt means of imparting the for many firms this meanis making only
latest scienltific iniformationi to large a single purchase. What a far cry this
croups of leople. It lhas been the ex- is from inifluencin- the vast majority of
l)erience of health workers that the geni- our populatioin to follow a particular
e ral public possesses a great deal of health practice (lay after day for the
incorrect in formation ablout traditional rest of their lives.

APRIL, 19960 515


The two sets of arguments seem poles munllicate the contents to the elirible
apart, yet each has a ring of truth. They group. In many cases, when we can
pose for us a most serious question to define precisely the desired audience. it
consider: What is the role of mass media is possible to devise ways of reaching
in public health programs? the group through mass media. On the
In approaching this question we are other hand, certain desired audieinces.
fortunate that a wealth of excellent re- such as men between the ages of 50 and
search evidence is available. Since the 60 with cardiac disorders, or the 15 per
beginning of World War II mass com- cent of the population which was not
munications have been the subject of reached in the county x-ray survey. are
intensive research, and many excellent sometimes nearly impossible to reach by
studies have been reported. It is the means of mass media alone.
purpose of this paper to review some of At times it is necessary to reach every
the most significant of these studies in citizen in the community. It may be
so far as they have a bearing on our important for everyone to take action
question. regarding an impending epidemic. or
to take essential health precautions dur-
Mass Media Tend to Reach ing a period of crisis or disaster. The
Select Audiences success of some major health effort may-
depend on the participation of groups
There is ample evidence, and certainly that cannot be reached directly through
no reason for presenting details, to show mass media channels.
that the mass media in this country Most health workers are only too fa-
reach millions of people, yet they are miliar with the fact that such groups
more likely to reach persons of somewhat as the PTA are attended by the parents
better socioeconomic status, educational who least need to be reached. The par-
status, and those more active in the com- ents who would most benefit from the
munity activities than those of lowest health talk or movie are rarely in at-
socioeconomic status, education, and par- tendance. The audience is free to select
ticipation in community affairs. They or reject.
are somewhat more likely to reach the Even when people are exposed to a
persons in leadership positions than communication, they may neither read
those in followership positions, those who nor listen to what we have to sav. Dur-
have prestige and status in their intimate ing one of the war bond drives in Wlorld
groups rather than those who lack these War II every household in Baltimore.
characteristics. Md., received a pamphlet urging the
This conclusion is supported by a occupants to buy bonds. After a short
wNTealth of interesting data pertaining to period of time a large number of people
the number of people reached by the was interviewed, 83 per cent of whom
various media.9"10"13 It even applies with did not recall receiving a pamphlet.3
respect to the use of the public library.1 People read, listen to, or see primarily
The major concern, of course, is not those things with which they agree.
one of reaching people but rather of During World War II everv possilble
reaching the desired audience. A pam- communication channel was used to per-
phlet intended to recruit young girls suade people in a certain communitv to
into the nursing profession has no see a particular movie, the purpose of
chance of achieving its purpose unless which was to heighten citizens' iden-
the pamphlet is read either by those tification with the war effort. Only 5
individuals eligible to enter the nursing per cent of the adults in the community
profession or by others who will com- attended the movie. When those persons

516 VOL. 50. NO. 4. A.J.P.H.


MASS MEDIA IN PUBLIC HEALTH

who attended the movie and those who As to the general purpose of the films,
did not attend were interviewed, it was Hov-land states: ". . . their purpose was
found that the former group had already not purely instructional in the manner
manifested more behavior encouraged of a training film, but was rather to get
by the movie than the latter group. For across particular interpretations of facts,
example, 40 per cent of those who at- overcome prejudices, arouse motivations
tended the movie had given blood to the and in general to modify attitudes rather
Red Cross prior to attending the movie than merely to convey factual informa-
compared to 20 per cent of those not tion." 6, p. 21
attending.3 Two basic assumptions were made in
Klapper. in commenting on the large preparing the "Why We Fight" series.
number of researches on this process that First, that a large group of men entering
he calls "self-selection," writes: "Whether the Army lacked knowledge of the world
a person voluntarily reads at all, what events leading to America's entrance into
kind of material he reads, what kind he the war. Second, that if the men under-
listens to, and what type of movie he stood the facts of the situation they
chooses to see are apparently determined w ould accept their role in the Army
by his cultural status. Taste, in the more readily.
widest sense of the term, seems a prod- Without describing in detail the ex-
uct of formal education rather than of perimental design and procedure of the
attendance on given kinds of mass media research, it will be of value to know that
material. Tastes, indeed, seem so fixed for a number of the films experimental
that mass media have little chance to and control groups were devised; in the
do ainvthing about them. For it now ap- former were men who had seen the films
pears that a given kind of material dis- while the control group consisted of men
tributed through the mass media, reaches who had not seen the films. The films
only those persons who already like such were pretested through interviews and
material." 9, pp Intro., p. I

1 questionnaires and the same methods


were used in securing information after
Effects May Be Specific and Limited the films had been seen. The major find-
ings of this research make a real con-
If we can reach and hold our desired tribution to understanding the effects of
auidience, how effective will mass media mass media.
he in imparting the intended message? First, the films were found in general
One of the most careful and intensive to be quite effective in imparting factual
research investigations in mass commu- information. Men who had seen the
nication was conducted in World War II films increased considerably their knowl-
ancd we believe it is significant enough edge about the war and knew much more
to report in some detail. Hovland and about various national and international
his associates6 working in the War De- events than the men who had not seen
partment's Information and Education the films.
Division. investigated the effectiveness of Second, the films were effective in
nuimerous training films, including the changing opinions when the opinions
"Wlhyv We Fight" series. This series con- dealt with specific facts covered in the
sisted of seven 50-minute films, used films. For example, a greater number
especially in orienting new recruits dur- of men who had seen the film "Prelude
ing basic training. The films outlined to War," as compared to those who had
the history of World War II from the not seen it, agreed with the statement
rise of Fascism in Italy and Germany that the German Army had about the
through America's entrance into the war. best trained officers in the world. Al-

APRIL, 1960 517


though the films were effective in chang- In the health field. Greenberg and
ing opinions. changes in opinions were his associates4 have attempted to deter-
not as great as changes in information. mine whether the pamphlets "Pierre the
Third, in analyzing the films in rela- Pelican" met the objecti-es for which
tion to motivation, Hovland writes: "The they were written. This series of pam-
films had no effects on the items pre- phlets distributed widely b)y, health agen-
pared for the purpose of measuring cies and intended for parents of first-
effects on the men's motivation to serve born children was designe(d to motivate
as soldiers, which wvas considered the parents to use certain child-rearing prac-
ultimate objective of the orientation pro- tices. The series consisted of 12 pam-
o 6.r rn 64-V ,5
phlets, simply and attractively designed.
A similar method of analysis was used each dealing with various areas of child
in the study of the reaction to a mass growth and development. Once a month.
x-ray survey conducted with strong mass for the first year. a pamphlet would he
media support in Mishawaka, Ind., in mailed to the parents.
1947 and 1918. Rancdom adult samples Greenberg set lI) experimental ancd
of approximately 400 were obtained control groups of parelnts of first-born
prior to and after the intensive informa- children., based on fouir strata according
tion campaign lasting almost a year. to degree of urbanization. The experi-
"In general, the study indicates that mental group received the pamphlet
the survey was effective in imparting series while the control group did not.
specific information publicized in the A questionnaire-interview schedule was
survey, anid was successful in motivating developed and tested in pilot studies.
a little over 60 per cent of the adult Skilled interviewers wvere selected and
population to obtain x-rays during the tunderwent a three-day training course.
year. The findings suggest. however, Through the interviews. information was
that people were not always-. left with a secured in various areas of child care
thorough understanding of the items of and training: eating. sleepin. and toilet
information they had picked Up; that habits; linguistic and motor develop-
the survey failed to increase knowledgre ment; social development; and parents'
or influence attitudes in areas of infor- present attittudes and( ftutture plans in
mation and attitude not specifically relation to the child's growth and de-
covered in the survey; and that it was velopment.
unsuccessful in influencing some of the Preliminarv analysis of the data ob-
basic attitudes related to tuberculosis tained reveal few differences in parents'
control."7 feeding practices existing between the
Schrami4 in an evaluative review of group receivin, the "Pierre the Pelican"
the effects of mass media. concludes that series and those not receiving it. The
mass media are valuable in increasing authors conclude with the statement:
factual information and changing atti- "This evaluation shows that in order to
tudes when the media are highly specific. affect attitudes and practices. more must
He beliexes that ". . . the amount of be known aboout how to utilize the com-
attitude and opinion change tends to plex psychological factors which stimu-
be proportional to the specific quality late persons to action. Also, the altera-
of the attitude or opinion. If the desired tion of established patterns of behavior
responise is specific, it is more likely to may be too much to expect from a single
be learned than if it is general. . . It
. instrument." p. 1155
appears that few persons can be counted We may summarize with reference to
on to learn the uinstated implications of the health field. If mass media are
a mass communication." 14 p- 405 skillfully prepared, we may expect health

518 VOL. 50, NO. 4, A.J.P.H.


MASS MEDIA IN PUBLIC HEALTH

facts to le learned. An attitude toward adv-ertisement anid the completion of the


a health sul)ject may Ie altered quite purchasinig act. Retail sales clerks, often
easily if the attitude is neutral in char- located in the nearby neighborhood.
acter and the subject matter of the mass hav-e the advertised commodity ready
media relates specifically to the health and attractively packaged for immediate
attitude. It is v-ery difficult, however, distributioni. In the field of public
for mass media to change attitudes im- health, health agencies might be thought
bedded in tradition and strongly held. of as retail stores and health workers as
Many health workers have been en- sales clerks who are enthusiastic about
thusiastic about the importance of using their products and eagerly await the
mass media technics because of the suc- general public. tUnfortunlately, however.
cess of mass media in the advertisina health ag,encies hav-e very few products
field. Lazarsfeld and Merton show the in attractive, easy-to-carry packages for
fallacy of this deduction. They write: quick and immediate delivery. The proc-
*Prevailing beliefs in the enormous ess of achieving the objective is much
power of mass communications appear slower and more complex.
to stem from successful cases of mo-
niopolistic propaganda or from advertis- Personal Appeals May Influence Effects
ing. But the leap from the efficacy of
propaganda aimed at deep-rooted atti- While mass media cannot. except un-
tu(des and ego-involved behavior is as der most extraordinary conditions, be
unwarranted as it is dangerous. Adver- expected to moxe people to action if the
tising is typically directed toward the action is in opposition to strong beliefs
canalizing of preexisting behavior pat- and attitudes. they can be effective in
terns or attitudes. It seldom seeks to moving people to action if the desired
instill new attitudes or to create sig- course of action is in the direction of
nificantly new behavior patterns." 1 1, ) 114 basic personal and social motives, and
Thuis, cigarette advertisers do not particularly if the action is supported
spend their money on attempting to con- by leaders holding acceptance and pres-
-ince the nonsmoker to smoke. but rather tige in the eves of the laymen. It is
on attempting to persuade the smoker to important that these leaders have the
switch his brand. The behavior change capacity to translate the action meanina-
mechanism involved in this is quite dif- fully into the behavior patterns of those
ferent from the behavior change mech- concerned.
anism involved in persuading longshore- One amazingly successful demonstra-
men to visit a physician at regular tion of the effectiveness of mass media
interxvals, when longshoremen view doc- as a motivating force was that of Kate
tors as persons you visit only when you Smith in one of her war bond appeals.
are seriously ill. In one day. through the medium of
W7iebel) feels that radio and telev-ision radio, she received pledges amounting
can sell citizenship objectives as well as to thirty-nine million dollars. Merton,12
soap provided certain specific conditions in analyzing this particular radio pro-
exist-conditions which have been fouind gram, studied the types of motivating
essential in the successful merchandising themes used by Kate Smith in her ap-
of commodities. These conditions are peals. Previous war bond drives had
not easily met. One important condition emphasized the themes of sound invest-
of selling a commodity is having a retail ment and future security, but these were
outlet. Retail sales people play an im- entirely omitted in the Smith program.
portant facilitating role, for they supply Almost one-half of her themes related to
the link between the radio and television sacrifice and another third to participa-

APRIL, 1960 519


tion and competition. These themes are Smith. One must be cautious, therefore.
illustrated in the following statements in estimating the effectiveness of her
taken from her talks: drive even though the evidence suggests
"Could you say to Mlrs. Viola Buckley that her appeal was most potent.
Mrs. Viola Buckley wvhose son Donald wvas
killed in action . . . that you are doing every- Psychological Set Influences
thing you can to shorten the war . . . that you
are backing up her son to the limit of your Interpretation
abilities?" 12, p. 52 When unusual conditions of psycho-
"We can do it together. . We can put
this ,reatest of wvar bond drives across." 12, p. 5 5 logical readiness exist the mass medium
"I was a little disappointed to discover that may play an exceptional, and in fact
the good old town of New York was behind frightening, role in influencing public
Los Angeles . . . now we're going to hold the action. This is well illustrated by the
swvitchboard open to give Newv Yorkers a panic created by the broadcast of Orson
chance to catch up to and surpass Los Angeles.
Are you wvith me?" 12, p. 65 Welles's now famous "Invasion from
M-1ars" play in 1938. Cantril. in his
Although the Kate Smith program is study of the panic, observed that "long
in no way comparable to health pro- before the broadcast had ended people
grams, it does illustrate the point that all over the United States were praying.
health programs attempting to bring crying, fleeing frantically to escape death
abotit some change in behavior must from the Martians. Some ran to their
give attention to the motivational factors loved ones, others telephoned farewells
employed. Professional health workers or wvarnings, hurried to inform neigh-
might not be very enthusiastic about bors, sought information from newvs-
heavy emphasis upon sentimental themes, papers or radio stations, summoned am-
but they must realize that formal and bulances and police cars. At least six
scientific presentations will do little million people heard the broadcast. At
towards changing behavior. least a millon of them were frightened
It is important to recognize that Kate or disturbed." 2, pp. 291-292
Smith's success did not stem solely from Cantril's study suggests that while no
her ability to communicate effectively single personality variable consistently
with the public and from the fact that related to the panic reaction, a lack of
she held unusual prestige in the eyes of critical ability seemed most conducive
laymen. The campaign which she to fear under the stress situation. His
touched off was the result of months of study suggests that an insecure and be-
planning. Many persons who intended wildered people under pressure of domes-
to purchase bonds held up their pur- tic insecurity and international tension,
chases to take advantage of the pub- lacking adequate information or aplpro-
licity in support of the program under priate standards for judging the events,
way. Weeks of intensive work with and threatened by a situation in which
leadership groups intermediary between they stood to lose all their values at
the broadcast station and the lay public once, were triggered into panic.
were involved in developing this project. The credibility of persons interxiewved
Their efforts were timed with great care vith respect to the experts cited on the
in order that a bandwagon type of ap- program, and the fumbling attempts of
peal might be developed. Unfortunately. many to obtain advice from experts of
data are not available on the amount of their own choosing. call attention again
funds spent for war bonds resulting from to the importance of prestige suggestion
the pre-planning and those which re- in influencing behavior through any
sulted directly from the appeal of Miss means of communication. Hovland and

520 VOL. 50, NO. 4. A.J.P.H.


MASS MEDIA IN PUBLIC HEALTH

his associates. on the basis of many therefore may be more willing to adopt
studies of source credibility, conclude the new practice.
that "the characterization of the com- Many of the group discussion-decision
municator as trustworthy or biased has studies point to the importance of this
relatively little effect on the learning of more personal type of education as a
factual material, but markedly influences means of providing people with a better
the degree to which the communicators' opportunity to exchange ideas and make
conclusions and recommendations are decisions for themselves. Workshops,
accepted." 6p- 107 2 buzz groups, self-surveys, are all means
of reality testing which help individuals
Trusted Informal Leaders Can Serve to achieve change with a minimum of
Key Function personal threat. In these interpersonal
situations communication is more trtuly
The evidence suggests that achieving a two-way process. It is in this settinog
long-term attitude and behavior change that the communicator can better adapt
requires communications of a more per- to the needs and concerns of his audi-
sonal type to assure full understanding ence, and can better adjust to discussion
of the meaning of the change and to in terms of the expectations or motiva-
help in translating the change into the tions of those he is seeking to influence.
personal behavior of the individual con-
cerned. Tinker to Evers to Chance?
Other things being equal. communica-
tion is likely to be more effective if the In what ways, then, do mass media
person communicating is perceived as really influence patterns of personal
one who can be truste(d. who is an ex- change? Mass media do serve a sig-
pert. or who holds prestige in our eyes. nificant function in providing informa-
A very popular and trusted health sci- tion and support to selected groups of
ence writer may be more effective in the population. Often, however, they
communicating scientific opinions than do not reach those populations with
a great scientist who lacks status in the which public health is primarily con-
eves of the public. Local health leaders cerned. When they do reach those
may be better able to capture opinion groups, the effects have been less satis-
than national leaders of greater stature factory than might be desired.
who lack experience in the local area. Research suggests that mass media
The unrecognized leader in the local have varying and often limited effects.
group may be more effective than either both by failing to reach all members
of the former with the group by whom of the population, and because the selec-
he is trusted. tive nature of communication does not
It is with this informal leader that the assure adequate exposure and reenforce-
group may be able to test out new ideas ment. Therefore, significant behavioral
-erbally or in action before trying them changes may not result. Among those
out in life. The discussion with him may most frequently reached, however, are
provide an opportunity to test reality in persons of somewhat greater than aver-
a nonthreatening situation. It may af- age education and of somewhat better
ford also an opportunity to determine the than average socioeconomic status. These
relation of the change to the solution are people who tend to be active par-
of the problem of concern. When this ticipants in informal social webs of their
happens the person who is ego-involved communities; because of their superior
in the problem mav be better able to education and better orientation to cur-
understand how it applies to him, and rent affairs they are more likely to un-

APRIL, 1960 521


derstand and accept new scientific infor- than outsiders to communicate effectively
mation. They are more likely also to with members of these groups.
recognize their own community's stake As Katz and Lazarsfeld suggest, there
in inew public health approaches and may be a hidden network of these in-
to see the value of action both for them- formal opinion leaders who are them-
sel-es and on the part of those less alert selves affected by communications re-
aind less informed. ceived through the mass media and who
Is it possible that these persons are in turn influence others about them. To
kev- communications gatekeepers to the the extent that this is true, the role of
people of their communities? One is mass media in public health education
reminded of the famous Chicago double may be quite different from the role we
play team of Tinker to Evers to Chance. frequently assign it. It is a potent role,
Are these leaders the community and a most significant one for health
'Evers" who receive and evaluate com- educators to consider; one, in fact, that
munications from the mass media none can afford to ignore.
sources, and are in a position to selec- Research is needed to learn what dif-
tively pass on the communications to ferent types of informal leaders exist in
persons who look to them for leadership? areas of concern to public health. Are
Katz and Lazarsfeld8 have found that there opinion leaders who are key com-
such an interrelationship between mass munication gatekeepers in child health,
media sources and the interpersonal net- in chronic diseases, in alcoholism? If
wvorks of communication in local areas so. how can the mass media be employed
does actually exist. In their investiga- in such a way that these opinion leaders
tions they have identified certain indi- are more effectively utilized in the com-
viduals whom they call "opinion leaders" munication networks they informally
who are more influential than other serve? How can we best give "Evers"
memb)ers of the population in their local the backing he deser-es?
settings. The opinion leaders they have
idcentified are not status people in any REFERENCES
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Ann Arbor, Mich.: Univ. of Michigan, Institute for
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questioins and to whom people listen. The 2. Cantril, H. "The Invasion from Mars," in Readings
in Social Psychology (3rd ed.). Maccoby, Eleanor
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News York, N. Y.: Henry Holt, 1958, pp. 291-300.
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The significance of the Katz and Lindzey, G. (Ed.). Cambridge, Mass.: Addison-
WRIesley, 1954, pp. 1062-1103.
Lazarsfeld investigation, as compared 6. Hovland, C. I.; Iumsdaine, A. A.; and Sheffield,
with some of the earlier studies in mass F. D. Experiments on Mass Communication (Vol. 3).
Princeton, N. J.: Princeton University Press, 1949.
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522 VOL. 50. NO. 4, A.J.P.H.


MASS MEDIA IN PUBLIC HEALTH

11. Lazarsfeld, P. F., and Merton, R. K. "Mass Com- and Economic Status as Factors in Newspaper Read-
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The authors are associated with the University of California School of Public
Health, Earl Warren Hall, Berkeley, Calif.

Worth Repeating
"A crash attack on the major problems of health suits our impatient culture.
But those who might be commissioned to do the research know that it is poor
strategy. At present we are more limited by the state of general scientific knowl-
edge than by want of specific instruments or difficulties in engineering .
Historically the methods of uncommitted wondering has been the source of major
ideas. From the confusion of (letail general principles emerge-not because they
are summoned for some crash program but because they are already latent in
the facts that are available . . . . Obviously we, in various specialties, and the
public at large have a common interest in seeing that a substantial base of scholar-
ship is supported in its own right and not as an instrument in achieving some
popular goal . . . . It may indeed be proven by history that ignorance and folly,
were greater evils than cholesterol or cancer."
(From "On Crash Prog,rams," an editorial by Vincent P. Dole, AI.D., in Circulation Research,
an official Journal of the American Heart Association.)

APRIL, 1960 523


This article has been cited by:

1. A McAlister, P Puska, J T Salonen, J Tuomilehto, K Koskela. 1982. Theory


and action for health promotion illustrations from the North Karelia Project.
American Journal of Public Health 72:1, 43-50. [Abstract] [PDF] [PDF Plus]
2. J W Swinehart. 1968. Voluntary exposure to health communications. American
Journal of Public Health and the Nations Health 58:7, 1265-1275. [Citation] [PDF]
[PDF Plus]
3. H Mendelsohn. 1968. Which shall it be: mass education or mass persuasion for
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