Tahun Nomor Pertanyaan Pertanyaan

2017 7-13 Overall quality of customer service

2016 26 Overall quality of customer service
2015 Survey Not Conducted Survey Not Conducted
2014 10b How easy was the city to contact
2014 10c The way you were treated
2014 10d The accuracy of the information you were given
2014 10e How quickly staff responded to your request
2014 10f How well your issue was handled
2013 14b How easy was the City to contact
2013 14c The way you were treated
2013 14d The accuracy of the information you were given
2013 14e How quickly staff responded to your request
2013 14f How well your issue was handled
2012 14b How easy was the city to contact
2012 14c The way you were treated
2012 14d The accuracy of the information you were given
2012 14e How quickly responded to request
2012 14f How well issue was handled
2011 14b How easy was the contact
2011 14c The way you were treated
2011 14d Accuracy of information you were given
2011 14e How quickly staff responded to your request
2011 14f How well your issue was handled
2010 14B How easy was the city to contact
2010 14C The way you were treated
2010 14D Accuracy of information you were given
2010 14E How quickly staff responded to your request
2010 14F How well your issue was handled
Jumlah Responden Sangat Puas Puas Netral Tidak Puas Sangat Tidak Puas

882 22.16 47.61 25.03 3.15 2.05

1202 22.39 47.83 23.37 4.35 2.07
99999 99999 99999 99999 99999 99999
493 35.95 46.07 8.26 7.44 2.27
493 44.15 40.25 8.83 4.72 2.05
493 36.76 40.55 14.08 6.51 2.1
493 38.05 37.63 13.1 7.69 3.53
493 37.92 34.58 12.5 8.96 6.04
428 37.68 44.31 8.06 7.58 2.37
428 44.47 40.14 8.17 4.09 3.13
428 39.51 39.27 13.17 4.63 3.41
428 40 37.83 9.4 6.27 6.51
428 37.2 37.2 9.9 8.45 7.25
403 36 46 8 6 4
403 44 38 11 4 3
403 40 37 11 8 4
403 39 38 10 7 6
403 40 34 11 9 7
416 33.17 44.31 13.08 7.75 1.69
416 42.82 38.69 11.68 4.62 2.19
416 38.35 38.1 14.79 5.26 3.51
416 36.54 37.78 13.33 6.67 5.68
416 37.06 34.83 12.69 8.46 6.97
424 37.68 43 10.63 6.76 1.93
424 41.56 40.1 11.98 3.91 2.44
424 37.59 39.07 12.78 6.63 3.93
424 39.51 32.2 16.1 5.37 6.83
424 36.32 31.96 15.98 7.51 8.23
Sangat Puas atau
Puas
69.77
70.22
99999
82.02
84.39
77.31
75.68
72.5
81.99
84.62
78.78
77.83
74.4
82
82
77
77
74
77.5
81.5
76.4
74.3
71.9
80.7
81.7
76.7
71.7
68.3