COURSE OUTLINE

Project Quality Management

Course Name Project Quality Management Prepared On Spring

Course Code MSP-607 2019
Credit Hours 48
Course Prereq. Code None Revised On Spring
Course Type Core Course Elective 2023
Program MSPM
Semester 3
Instructor: Dr. Muhammad Iftikhar Ali
Course Description
This course focuses on managing quality of projects. Good project quality management techniques are
essential to ensure that project deliverables and end results meet or exceed the customer's expectations.
Planning for quality while incoroporating prevention is much more important to avoid errors, defects and
misinterpretations. Project quality management begins by defining the quality standards to be used for the
project. As quality is one of the major constraints of project management. The success and rejection of a project
depends on the quality in the product produced. Therefore, this couse will enable participants to learn how to
provide absolute satisfaction to the stakeholders by giving special attention to project quality through briefly
going thorugh critically studying historical evoluation of the concept of quality, pioneers of quality, paradigms
of quality, quality management through management plan and prioritization matices of customers and
requirements, and through tools and techniuqes of project quality. This course discusses the critical links
among project quality planning, quality assurance, quality control and quality improvement in presence of
various stakeholders that are necessary for project success.
Programme Goals (PG) & Programme Learning Objectives (PLO) - MSPM
PLO 1 - Project Management Knowledge
Acquire a comprehensive understanding of Project Management, including the tools, techniques, and skills
necessary to effectively manage projects across all Knowledge Areas and Process Groups, as well as the ability to
apply this knowledge to real-world scenarios.
PLO 2 - Problem Solving
Develop advanced problem-solving skills, including the ability to identify, analyze and offer viable solutions to
problems in real-time, both individually and as part of a team
PLO 3 - Industrial Liaison
Observe and discuss PM in practice through visits of Project sites, industrial plants and corporate head offices.
PLO 4 – Research
Acquire strong research skills, including the ability to conduct project case studies and reports, and will be well-
prepared to pursue a thesis at the MS level or progress towards PhD studies
PLO 5 - Ethics
Develop a strong sense of ethics, and commitment to professional ethics and responsibilities, by identifying and
case studying contemporary malpractices in PM.

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 Course Learning Outcomes (CLOs) of Project Quality Management

CLO No. Particulars PG1 PG2 PG3 PG4 PG5

1.1 Enable students to understand, explain,

and apply contemporary quality concepts
CLO1
Quality Foundation
1.2 Review quality evolution ✓ ✓ ✓ ✓
1.3 Review major concepts regarding
pioneers and paradigms of quality
2.1 Enable students to manage project
quality
2.2 Provide a practical model for managing
CLO2 Quality
Management
quality in a project context ✓ ✓ ✓
2.3 Practice performing the steps in the
model to gain understanding and confidence
in their use
3.1 Enable students to manage project
quality using proven tools and techniques
3.2 Provide a tool kit of quality tools that
CLO3 Quality Tools students may use during project ✓ ✓ ✓ ✓
implementation
3.3 Describe these tools in a logical order of
use
4.1 Gain appreciation for systems
4.2 Apply a suite of quality tools in a
comprehensive practical exercise
CLO4 Quality
Applications 4.3 Gain experience and confidence in ✓ ✓ ✓ ✓
solving problems using quality tools
4.4 Recognize and understand potential
disablers of quality

Teaching & Learning Methodology

Interactive sessions, Slides and Handouts, Individual activities, Group activities
Textbook(s)
• Project Management Body of Knowledge (PMBoK) Guide: 6th & 7th Edition
Reference Book(s)
• Rita Mulcahy’s PMP Exams Prep,
10th Edition aligned with PMBOK edition 6th
• Project Quality Management – Why, What & How, Kenneth H. Rose
Research Journals /Papers
Project Management Journal PMI, International Journal of Project Management, International Journal of
Managing Business Projects

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Magazine Articles/ Published Material
Case Studies relevant to Project Management
Grading Policy
Assessment Instruments Percentage
Quizzes + Class performance 15%
Assignments + Project 15%
Mid Term Exam 30%
Final Exam 40%

Grading Plan
Score Grade GPA
< 60 Fail 0.00
60-63 C 2.00
64-67 C+ 2.33
68-70 B- 2.67
71-74 B 3.00
75-79 B+ 3.33
80-84 A- 3.67
85 & Above A 4.00
CGPA < 2.5 1st Letter Probation
CGPA < 2.5 2nd Letter Probation
CGPA < 2.5 3rd Letter Dropped

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Week-wise Course Outline

Activities (Critical Thinking)

Case Studies, Roleplays, Movie Learning
Week/ Contents Clips, Assignments, Research Objectives
Session Papers, Presentations. Addressed

1st Introduction: Orientation related with University CLO 1

Objectives of PM in general and of your course in specific. Regulations, Grading System, PLO 1
Insights of PM disciple; What is project, Project lifecycle and PM Examination break-up, Issuance of
Domains. Letters from BU for Probation,
Basic Terminologies of PM i.e project manager, Quality, Qulity Chance and Drop-out, Scholarships
Assurance and Quality Control and Charateristics of Quality. available, Fee submission rules,
Relative term of quality alongwith its relative definitation. Registration Rules, Attendance
Rules, Dress Code to Follow,
Smoking and other matters of
student concern. Selection of a CR.
Discussion of how the course would
be taught and how far the student
will benefit from it.
Discussion
2nd Overview of Quality evolution Interactive Disuccsion CLO (1,2),
• Craft production PLO (1,2,3)
• Manufacturing, centralized production
• Scientific management
• Variation and statistical control
• Japanese quality
• Customers and systems
The Wheel of Quality: A contemporary view of quality integrating
customer focus, variation, and continuous improvement

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 Activities (Critical Thinking)
Case Studies, Roleplays, Movie Learning
Week/ Contents Clips, Assignments, Research Objectives
Session Papers, Presentations. Addressed

3rd Introduction to Quality Pioneers and leaders: Discussion on conceptual questions CLO (1,2),
• Walter Shewhart and Class Activity regarding Quality PLO (1,3)
• W. Edwards Deming Pioneers and Paradigms
• Joseph Juran
• Philip Crosby
• Kaoru Ishikawa
• Genichi Taguchi

4th Quality Farmeworkds Discussion on conceptual questions CLO (2,3,4),

Introduction and Comparison of Quality frameworks and & Class exercise and presentation PLO (1,3)
paradigms exercise
• Six Sigma
• ISO 9000
• Baldrige National Quality Program
5th Quality management Case study exercise, Quiz#1 CLO (2,3,4),
Quality planning PLO (1,2,3)
• Quality management plan
• Identifying customers (case study exercise)
• Prioritizing customers (case study exercise)
• Identifying and defining requirements (case study exercise)
• Prioritizing requirements (class demonstration)
• Developing specifications (case study exercise)
6th Quality assurance Discussion on conceptual CLO (1,4),
Questions. PLO (1,2)
• Defining quality assurance
Quiz#1
• Developing quality assurance activities (case study exercise)
• Developing a quality assurance plan (case study exercise)

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 Activities (Critical Thinking)
Case Studies, Roleplays, Movie Learning
Week/ Contents Clips, Assignments, Research Objectives
Session Papers, Presentations. Addressed

7th Quality control Discussion on conceptual questions CLO (1,4),

• Role of inspection Assignment #2 PLO (1,2,3)
• Introduction to quality tools
8th Quality improvement Revision Prior to Mid-term CLO (2,3,4),
• Reasons for improvement examination: PLO (1,2)
• Hurdles for improvement Quiz 2
• Improvement method: Plan-Do-Check-Act Cycle
9th Midterm Examination
10th Tools for collecting data Interactive Disuccsion, Neumerical CLO (2,3,4),
• Check sheet Exercises PLO (1,2)
Tools for understanding data
• Graph
• Histogram
• Pareto chart
• Scatter diagram
11th Tools for understanding processes Discussion on papers and papers CLO (2,3,4),
• Flow chart showing. PLO (2)
• Run chart Movie clips and review since
• Control chart. managing the team includes a
Tools for analyzing processes major chunk of communcation.
• Cause-and-effect diagram (team exercise) This would provide better
• Pillar diagram understanding of powers of project
manager, their communications
and leadership styles and team
management followed by
discussion on conceptual question.
12th Tools for solving problems Interactive Disuccsion, Class CLO (3,4),
Exercise, Team exercise PLO (2)
• Force field analysis (class exercise)
• Brainstorming (team exercise)

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 Activities (Critical Thinking)
Case Studies, Roleplays, Movie Learning
Week/ Contents Clips, Assignments, Research Objectives
Session Papers, Presentations. Addressed

• Affinity diagram
• Nominal group technique
Commonly used tools
• Compliance matrix
• Peer review
13th Demonstration of The Red Bead Experiment (class Quiz 3, class activity, participation CLO (3,4),
participation) exercise PLO (2,4)
Discussion of lessons learned
Introduction of case study based on Red Bead Experiment
data
14th Team Exercise: Apply learning and quality tools in solving Group Activity and Group CLO (4),
problems Discussion, interactive class PLO (1, 2, 3)
discussion
Disablers of quality
• The bottom line
• Reluctance to change
• Offense at improvement suggestions
• Problem-solving versus opportunity-seeking
• Culture
15th Plan Quality-PMBOK Philosophy - Tools for Plan quality Assignment #3 CLO (2,3), PLO
(1, 3, 5)
16th Project Presentation Group and individual presentations PLO (1,2,3,4,5)
17th Final Examination

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Guidelines – Final Group Projects
Quality project:
This project is a central component of the course and is to be undertaken by a team of four to five students for an organization of the students’ choice (with
approval of the instructor). Each member of the group shall equally participate. We should target a total of 8 teams/projects for the class. Ideally you are
looking for a situation that has a set of strategic quality challenges or opportunities.
Each team is required to select an entire industry, a firm, or a Business Unit within a company and analyze and assess either the quality strategy or policies
in more generic terms or take a deeper dive look at specific quality decisions that were implemented in the past or are currently being considered. It would
be ideal to have access to the quality team and/or executive management at the chosen organization so as to enrich the background and available data and
propose suggested solutions for the benefit of the company. However, realizing that it might be difficult and not in all cases practical to accomplish, teams
are encouraged to be creative in their data collection and analysis. Please use all available sources (analyst reports, market research studies, expert
interviews, etc.) to assemble qualitative and quantitative data as basis for your discussion and recommendations. There are many quality related situations
and challenges/opportunities that can make for interesting analysis and strategic recommendations. Here are some ideas to start your team brain storming
session:
• Industry wide quality change and innovation
• Quality strategies of an industry or segment leader
• Deming Cycle (The Plan-Do-Check-Act Cycle) with rapidly shortening product or category life
• Segment specific or segmented quality approach
• Quality related decisions for a new product or category launch
• Managing quality process in a multi-channel distribution system
• Use of quality optimization systems and involved software solutions
• Competitive response to aggressive quality level, policy or structure changes
• A complete Quality Audit of a project
The key is to decide on a topic that will allow your team to demonstrate the understanding and application of theoretical quality concepts to real world
situations and challenges and recommend courses of actions and solutions that are based on solid data analysis and insightful observations.
Report Outline:
The following provides a rough outline of the report:
• Description of industry/company and current quality environment
• Definition of quality challenge/opportunity
• Recommended course of action or strategic insight
• Projected/modeled results of recommendation
While potentially difficult depending on the topic/industry selected, it is preferable to have your recommendations supported with financial analyses and
that you can quantify the impact of your recommendations on the bottom-line of the organization. Please remember that effective quality decisions should
always lead to a more profitable enterprise. Each group will be required to present a quality phenomenon or curiosity towards the middle of the course.
Ideally your group will select a topic that you came across in your studies, business experience or just plain daily life that you cannot fully explain or
understand with the concepts and theories discussed in class and that you think might make an interesting topic of discussion for your classmates and the
instructor. Plan on a 5-minute presentation in class followed by a short Q&A.

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