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BOND 03.04.50 Upgrade Procedure
BOND 03.04.50 Upgrade Procedure
N°
Title:
TB SI 049
Procedure
Page 1 of 1
Serial n° affected All instrument with sw. ver. up Standard task hours 2
to 3.3.16.
Note:
This document explains how to install the new Bond sw ver. 3.4.
Please, note that this sw version is applicable just on Bond with sw ver. 3.3.16 installed, in case of a different
version, the instrument must be updated to 3.3.16, following the instructions as per our previous
technical bulletins, and then to 3.4..
Prepared by S.I.
Verified by S.I.
Approved by Resp. S.I.
Status Function Issue date
MD AQ 003/3 REV. 3
Department: Customer Support
Vedran Arnautovic
Reviewer: Global Product Specialist Date:
George Goris
Reviewer: Product Manger – Bond Date:
David White
2. Distribution
All regions.
Note: This version of Bond software only supports English and German
languages. In all other countries, the software will automatically run in
English
3. Applicability
All instruments world wide which satisfy the conditions below
The following conditions MUST be satisfied before completing this TSB:
1. Bond version 03.03.16 software MUST be installed on the PC
2. The Bond Instrument (Processing Module and the Slide Staining
Assemblies) MUST be upgraded to 03.03.16
If the above conditions are not satisfied, please complete B21.5035.680.A01
Bond 03.03.B Upgrade Procedure
Is 03.03.16 NO
software
installed?
Outside of
Upgrade Bond System to 03.03.16 software
USA only YES TSB Name: Bond 03.03.B Upgrade Procedure
TSB No: B21.5035.680 .A01
Is there a mixture
of instruments
YES with OCR AND
BARCODE
readers at this
lab?
This TSB
Outside of
Do ALL the USA only
instruments
in this lab
have
BARCODE
scanners?
YES
6. Change Implementation
NOTES:
i. This version of software only supports English and German.
ii. This section should only be completed if you are setting up
Bond Software for German.
iii. If you have your PCs “Regional Options” configured to any
language other than English, this version of Bond software
will run in English. There is no need for you to modify your
regional settings
a. Introduce the Bond users to the new features available in v03.04 Bond
Software. The new features are described in the 21.7558.A01 Bond 3.4
Customer Release Notes.
b. Print off 21.7558.A01 Bond 3.4 Customer Release Notes and give it
ONLY to the Laboratory Supervisor / Manager.
7. Testing Required
a. Use the Bond Software to set up a case with a small number of slides
(2 or 3)
b. Print out the slide labels and place on slides. Ensure the labels are
printed correctly (i.e. no text is cut off)
c. Start the batch
d. The batch should complete without any errors
Email: vbs.support@vision-bio.com
Toll-free numbers:
Australia 1800 246 797
New Zealand 0800 400 589
United Kingdom 0800 298 2344
United States 1800 753 7264
B21.5036.680.A01 Upgrading of Bond System Software to Version 03.04.doc Page 4 of 40
Confirmation Sheet
A copy to be returned to the Product Support Coordinator at Head office for every
Instrument Upgraded.
Date: Product:
To: From:
(Regional Office/Company/Distributor)
Fax No. +61 3 9211 7401 Fax No.
Email: vbs.support@vision-bio.com Email:
TSB Number:
Serial Number:
Successfully Completed? Yes/No (Please circle)
Comments:
Name:
Signature:
Appendix A
Bond Version 03.04.05 installation Instructions
In this section, you will back up the Bond Database and send it to Vision
BioSystems head office.
b) Wait for the backup to complete and close this dialog once you
get the “Maintenance is complete” message
Click “Install”
NOTE: You may proceed to Part C – Verify that the Installation was
Successful if no errors were generated during the installation, i.e. if all
steps are shown in green.
If the following dialog box appears Click “OK” then wait until installation
is complete. After installation has completed see Part E: Troubleshooting - 6.
Resolving data import conflicts.
Click the
“Cancel”
button
Click “Yes”
and allow the
installation to
continue
If any of the steps do not complete successfully, the
following dialog box will appear once the installation is
completed
Click “OK”
Step 1.
Scroll up and down to
verify that all steps
RED = failed have completed
GREEN = completed successfully
Step 3.
Click “Exit”
Step 2.
If any steps of the installation
have failed (i.e. they are
RED), click the “View Log”
button and save the log to
the desktop
c) Check which steps did not complete successfully – they will be
RED – in case of errors consult the table below for the relevant
troubleshooting section
Troubleshooting section
Error in step…
1 MSDE Already installed in 03.03.16
2. DOTNET Already installed in 03.03.16
3. Label Printer Already installed in 03.03.16
4. PDF PRINTER Already installed in 03.03.16
5. PDF Reader Already installed in 03.03.16
6. Java Run Time Already installed in 03.03.16
7. BondApp Part E – Section 2
8. BondConfig Part E – Section 2
9. Bond ServiceApp Part E – Section 2
10. Bond ServiceConfig Part E – Section 2
11. BondDB Contact VBS Service Support
12. VBS Data Part E – Section 6
13. Bond Firmware Part E – Section 3 & 4
14. FinalConfig No Action Required
The presence of
the tab shown
here, on the left of
the Bond GUI
indicates that the
particular
instrument (PM)
has initialised
successfully
c) Check the version of the Bond PC Software
Click on
“About
Bond…”
d) Check the version of the PM and SSA firmware for each of the
Bond instruments (PMs) connected
The
version
number
here
should be
03.04.05
This new version of the software does not remember the configuration of the
customer’s slide label layout from the pervious version. This slide label editor
enables the user to choose what is displayed on the label according to
customer needs.
Navigate here
on the Bond
Application
screen and
click on “Bond
slide labels…”
Step 2.
Change the
“Printer Name”
according to the
printer used.
Step 3.
Click “Print”
Part E – Troubleshooting
Part E – Troubleshooting
If the Bond Software Setup does not start automatically when the CD is
inserted, do the following:
Step 2.
Click “Explore”
Step 1.
Right click the
“Start” button
Step 3.
Select the CD
Step 4.
Double-click
the
“Autorun.exe”
file
You should now see the following screen. Continue with the rest of the
instructions from Appendix A – Part B – Software Installation
Part E – Troubleshooting
Follow these instructions if any of the following components did not install
successfully:
• BondApp
• BondConfig
• Bond ServiceApp
• Bond ServiceConfig
Save the
Setup.log to
the desktop
2. Restart the PC
3. Manually start the Bond System Setup as per Part E - 1. Manually
starting the Bond System Setup. If problems persist, contact VBS
support.
Part E – Troubleshooting
If the dialog box does not disappear after about 20 clicks, click “Cancel” and
load the firmware manually after installation is complete – see Part E:
Troubleshooting - 4. Upgrading the firmware manually for details
Click the
“Cancel”
button and wait
for installation
to complete
Do NOT click the Retry button
Part E – Troubleshooting
NOTE: The PM has to be turned on and the front LED has to be green
before you can start the firmware upgrade.
Navigate
to the
folder
below
Double-click
“UpgradeUtil.exe
Part E – Troubleshooting
Click on
“Connect
”
Step 1.
Select the PM
The PM version
that needs to
be upgraded should be 03.04.05
Part E – Troubleshooting
Step 3.
Navigate to the
Firmware Data
folder
Step 4.
Select the
“pm_firmware.s1
9” file and click
“Open”
Part E – Troubleshooting
Step 5.
Wait until the
PM firmware
upgrade is
c) Upgrade the CM firmware completed
Step 1.
Select the
PM that
needs to be
upgraded
Step2.
Select the
CM that
needs to be
upgraded
Step 3.
Click the
“Upgrade CM”
button
Part E – Troubleshooting
Step 4.
Navigate to
the Firmware
Data folder
Step 5.
Select the
“CM.Hex” file and
click “Open”
Step 6.
Wait until the CM
firmware upgrade is
completed
Part E – Troubleshooting
If you have modified the Windows default input language (see the European
Language Configuration for Bond document) you may have trouble entering
the Windows User name (i.e. Bond Service) and password.
1. Ensure you that the keyboard you have configured Windows to use
corresponds to the keyboard you are using (if you are using the keyboard
supplied with the Bond instrument, do not change the default keyboard)
a) See the European Language Configuration for Bond document for
details
2. If required, change the input language used on the Windows Login screen.
Part E – Troubleshooting
Note: you may have more than one data conflict to resolve
Step 2:
Click on
“Service Log”
Part E – Troubleshooting
Select the
Event
“Discontinued
kit used in a
protocol” Name of
protocol in
which the
conflict occurs
Select the
Event
“Discontinued Name of
reagent used protocol in
in a protocol” which the
conflict occurs
Name of the
reagent that
has been
deleted
Part E – Troubleshooting
Step 2:
Select the
Protocol Name
as shown in the
Service Log
screen
Protocol Name
should be the If ‘discontinued kit
same as the used in a protocol’
one in Service occurs, select from
Log the drop down
menu a new kit to
use
Reagent Name
as shown in
the Service If ‘discontinued
Log screen reagent used in a
protocol’ occurs,
After changes select from the drop
have been down menu a new
made, click reagent to use
“Save”
Part E – Troubleshooting
Select the
Event
“Discontinued Name of panel
reagent used in in which the
a panel” conflict occurs
Name of the
reagent that
has been
deleted
Step 4:
Click “Panel
Step 2:
properties”
Click on the
“Panels” tab
Step 3:
Select the
Reagent Name as
shown in the
Service Log
screen
Part E – Troubleshooting
Panel Name
should be the
same as the
one in Service
Log
Step 2:
Select new
reagents to
use from the
list and click
“Append”
Step 3:
Once changes Step 1:
have been Remove any of the
made, click reagents having the
“OK” same Reagent
Name as that in the
Service Log
4. Once the conflicts have been resolved, the data has to be re-
imported.
Navigate to the
folder below
Part E – Troubleshooting
Double-click
“Bond_Data_Update.bdz”
5. The import should finish without any errors and you should see the
following dialog (this may take a few minutes).
Part E – Troubleshooting
2
1
11. To edit the page layout, click on the “Page layout” tab.
22. Do NOT make any changes to the properties here except for the
“Printer name” according to the printer used.
33. Do NOT make changes to “Height” and “Width”. Please note units are
in inches.
Top: To move the page up, increase in negative direction. To move the
page down, increase in positive direction.
Left: To move the page right, increase the value of this property. To
move the page left, decrease the value of this property.
It is necessary to change these values when the label does not print out
in the centre of the label.
Part E – Troubleshooting
If you want to view the limits of all the fields, click “View” then tick “Show field
limits”. Conversely, untick the “Show field limits” if you want to remove the limits.
If you want to print with the all field limits shown, click “File” then “Print (with
field limits)”. It is useful to do this when centering text on the label.
Appendix – B
Configuring the Bond System for European Languages
1. German (Germany)*
* The help system and the Bond User Manual are not translated for German.
This section describes how to configure the regional settings in order for
things such as the date and time format to match those used in your region
(country)
a) Enter the “Regional and Language Options”
Step 4.
Select the
country and
the language
Step 4. Select
the correct input
language
Step 6. Click
“OK” Option 2
Option 1
You should only change this setting if you are using a localised keyboard (not
provided or supported by VBS) – Option 1
If you are using the keyboard provided with the Bond instrument, you should
leave the “Keyboard layout/IME” set to “US” – Option 2
Option 2
1. German (Germany)
Step 3. Select
Step 4. Click OK
Step 5. Click OK
e) Start the Bond Software. The Bond Software should now display
your selected language
END OF INSTRUCTIONS