Project

Cosmetic E-Commerce

Project Group Member

Priyanka Patel(20SOECE11109)

Md Mahin Uddin(20SOECE11084)
 Acknowledgement
We would like to express our sincere gratitude to all those who contributed to the preparation
and completion of this e-commerce system analysis report. Without their support, this report
would not have been possible.
First and foremost, we extend our appreciation to the dedicated team members, both within
our organization and external consultants, who devoted their time and expertise to provide
valuable insights and data for this report. Their contributions significantly enriched the depth
of analysis and the quality of recommendations.
We also want to acknowledge the management and leadership of our organization for their
unwavering support and commitment to continuously improving our e-commerce system.
Their vision and direction are instrumental in driving innovation and excellence.
We are grateful to the users and customers of our e-commerce platform for their feedback
and engagement. Their voices and experiences have been invaluable in shaping the
observations and recommendations presented in this report.
Lastly, we extend our thanks to the wider e-commerce industry and the academic community
for providing a wealth of knowledge and best practices that informed our analysis.
This report is the collective result of a collaborative effort, and we appreciate the trust and
confidence placed in our team. We remain committed to the ongoing enhancement of our e-
commerce system to better serve our users and achieve our strategic goals.
 Abstract

This report presents a comprehensive analysis of the current state of our e-commerce
platform, "ShopKaro" The study encompasses an in-depth examination of the platform's
technical infrastructure, user experience, security measures, performance, and compliance
with legal requirements. Additionally, it delves into customer feedback and reviews to gauge
user satisfaction.

Key findings reveal that ShopKaro has achieved substantial growth, boasting a large and
diverse user base. The platform performs satisfactorily, with minor performance issues
identified during peak hours. Security measures are in place to protect user data, and user
feedback is generally positive.

However, challenges include occasional performance slowdowns, particularly related to

image loading, and concerns about mobile navigation and product descriptions. These
insights necessitate a set of recommendations, including performance optimization, mobile
app development, improved product descriptions, and enhanced security measures.

By aligning with these recommendations, ShopKaro is positioned to maintain and build upon
its current success, delivering an exceptional e-commerce experience while addressing user
concerns and pursuing strategic growth opportunities.

This report provides a roadmap for optimizing our e-commerce system to meet the demands
of an evolving marketplace, ultimately enhancing customer satisfaction and ensuring the
long-term success of the platform.
 TABLES

Title Page No.

Acknowledgement 1
Abstract 2
LIST OF FIGURES 12-19
LIST OF TABLES 12-14
Introductions 4-5
Project Management 5-9
System Requirement Study 9-10
System Analysis 10-22
System Design 22-23
Implementation Planning and Details 33-48
Testing 49-50
Screen Shots and User manual 50-56
Limitation And Future Enhancement 56-57
Conclusion and Discussion 57-58
REFERENCES 58
DETAIL OF CHAPTERS
1.0 Introduction
1.1 Project Summary

An E-commerce application which allows formal and informal merchants in

developing countries to advertise and sell their goods on the internet. This would
permit rural communities to make their wares available to the rest of the world via
the world wide web.

1.2 Purpose: Goals & Objectives

The goals of E-commerce Application are:
1.Increasing traffic from social media.
2.Getting more leads from SEO.
3.Creating more compelling content.
4.Better use of email marketing.
5.Improved shopping cart abandonment rates.
6.Increased conversion rates.
7. Increased customer satisfaction.
8. Improved retention/loyalty among customers.
9.More effective use of coupons/discounts.
10. Better overall website design and layout.
The Objectives of this project is to create an E-commerce web application with a
content management system which would allow product information to be updated
securely. The web application will have an online interface in the form of an e-
commerce website that will allows users to buy goods from the merchants.

1.3 Scope (Scope – what it can do and can’t do)

An e-commerce application can do:

Allow customers to browse and search for products.
Allow customers to add products to their shopping carts.
Allow customers to checkout and pay for products.
Allow customers to manage their orders.
Allow customers to manage their accounts.
Allow businesses to manage their products, orders, and customers
Provide analytic on customer behavior and website traffic.

An E-commerce Application Can’t do:

Predict customer behavior.
Prevent all fraudulent transactions.
Guarantee sales.
Deliver products to customers without shipping costs.

1.4 Technology and Literature Review of Past Work/System

There has been a significant amount of research on e-commerce systems in recent years.
Some of the key areas of research include:
 Customer behavior: Researchers are studying how customers interact with e-commerce
websites and apps. This information is being used to improve the user experience and
increase sales.
Product recommendations: Researchers are developing new algorithms for recommending
products to customers. This is helping customers to discover new products and make more
informed purchase decisions.
Fraud detection: Researchers are developing new methods for detecting and preventing
fraud in e-commerce transactions. This is essential for protecting both merchants and
customers.
Payment processing: Researchers are developing new payment processing systems that are
more secure and convenient for customers. This is helping to reduce friction in the
checkout process and increase sales.

Here are some specific examples of past work/system of e-commerce application:

Amazon: Amazon is a leading e-commerce company that uses a variety of technologies,

including cloud computing, AI, and ML, to power its platform. Amazon uses cloud
computing to scale its operations up or down as needed, without having to invest in its
own hardware and software infrastructure.
Alibaba: Alibaba uses AI to improve product recommendations, personalize the shopping
experience, and detect fraud. Alibaba uses ML to analyze customer data and identify
patterns and trends.

2.0 Project Management.

2.1 Project Planning and scheduling
Software project plan can be viewed as the following:
1). Within the Organization: How the project is to be implemented? What
are various constraints (time, cost, Staff)? What is market strategy
2.with Respect to the Customer:
Weekly or timely meeting with the customer with presentation on status
reports. Customers feedback is also taken and further modification and
developments are done. Project milestones and deliverables are also presented to
customer.

2.1.1 Project Development Approach (Process Paradigm) and Justification.

There are a number of different project development approaches (process

paradigms) that can be used in our project. They are
Waterfall: The waterfall approach is a sequential approach to project development.
It involves breaking down the project into a number of phases, such as requirements
gathering, design, development, testing, and deployment. Each phase must be
completed before the next phase can begin.
Agile: The agile approach is an iterative and incremental approach to project
development. It involves breaking down the project into smaller chunks of work,
called sprints. Each sprint results in a working product increment. The agile
approach is often used for complex projects, as it allows the project team to be more
responsive to change and to get feedback from users early and often.
Lean: The lean approach is a philosophy that focuses on eliminating waste and
delivering value to the customer as quickly as possible. The lean approach can be
applied to any project development methodology, but it is often used in conjunction
with the agile approach.
DevOps: DevOps is a set of practices that combines software development and IT
operations. The goal of DevOps is to automate and streamline the software
development and delivery process. DevOps is often used for e-commerce
applications, as it can help to improve the reliability and scalability of these
applications.
The best project development approach to use for an e-commerce application will
depend on a number of factors, such as the size and complexity of the project, the
budget and resources available, and the risk tolerance of the business.

The waterfall model is a sequential approach to software development that has been
around for decades. It is characterized by a linear progression of phases, from
requirements gathering and analysis to design, implementation, testing, and
deployment. Each phase must be completed in order before the next phase can begin,
and there is no overlap between phases.
The waterfall model is often used for large, complex projects with well-defined
requirements. It is also used for projects where there is a high need for predictability
and control.
Simplicity: The waterfall model is simple to understand and implement. It is a
straightforward approach to software development that is easy to communicate to
stakeholders.
Predictability: The waterfall model provides a high degree of predictability. Each
phase has specific deliverables and milestones, which makes it easy to track
progress and identify potential problems early on.
Control: The waterfall model gives project managers a lot of control over the
software development process. They can easily identify and mitigate risks, and they
can make changes to the project as needed.
Suitability for certain types of projects: The waterfall model is well-suited for
projects with well-defined requirements and a low risk of change. It is also well-
suited for projects where there is a high need for predictability and control.

2.1.2 Project Plan including Milestones, Deliverables, Roles, Responsibilities

and Dependencies
Milestones Of project plan:
Week 1,2: Complete requirements gathering.
Week 3,4: Analysis.
Week 5: Design.
Week 6,7,8,9: Coding.
Week 10,11: Testing.
Week 12: Deploy the e-commerce application to production,
Deliverables.
Requirements document.
System design document.
E-commerce application code.
Test results.
Deployment plan.
Roles.
 Project manager
Business analyst
System architect
Software developers
Quality assurance engineers
DevOps engineers.
Responsibilities.
Project manager: - Responsible for overall project management, including
planning, execution, and monitoring.
Business analyst: Responsible for gathering and analyzing requirements from
the business.
System architect: - Responsible for designing the system architecture.
Software developers: Responsible for developing and testing the e-commerce
application code.
Quality assurance engineers: - Responsible for testing the e-commerce
application to ensure that it meets the requirements.
DevOps engineers: - Responsible for deploying and managing the e-commerce
application in production.

Dependencies.
The development of the e-commerce application code depends on the
completion of the system design.
The testing of the e-commerce application code depends on the completion of
the development phase.
The deployment of the e-commerce application depends on the completion of
the testing phase.
This is just a sample project plan, and the specific milestones, deliverables,
roles, responsibilities, and dependencies will vary depending on the specific
needs of the project.
2.2 Risk Management
2.2.1 Risk Identification
Security breaches: E-commerce websites store a lot of sensitive data, such
as customer credit card information and addresses. This data is a
prime target for hackers, and security breaches can have serious
consequences for both merchants and customers.
Fraud: E-commerce application is also vulnerable to fraud, such as identity
theft and credit card fraud. Fraud can damage a merchant's
reputation and lead to financial losses.
Performance issues: E-commerce application must be able to handle a high
volume of traffic and transactions. Performance issues, such as slow
page loading times and website outages, can frustrate customers and
lead to lost sales.
Compliance issues: E-commerce application must comply with a variety of
laws and regulations, such as data privacy laws and financial
regulations. Non-compliance can lead to fines and other penalties.
Operational risks: E-commerce application rely on a variety of systems
and processes, such as order fulfillment and customer service.
Operational risks, such as system failures and supply chain
disruptions, can impact the ability of a merchant to deliver products
and services to customers.
Complexity: Applications can be complex, which
can make it difficult to identify and mitigate risks.
Integration: Suites of small applications often need to be integrated with
each there and with other systems, such as ERP and CRM systems.
This integration can introduce new risks.
Maintenance: Applications need to be regularly maintained and updated to
patch security vulnerabilities and fix bugs. This maintenance can be
costly and time-consuming.

2.2.2 Risk Analysis

Risk Probability Seriousness Risk Score

Security Breach High High 16

Fraud Medium High 12
Performance issue Medium Medium 9
Compliance issue Low Medium 6

Operational risk Low Low 4

2.2.3 Risk Planning (Identify strategies to manage the risk)

Security breach:
Implement a security information and event management (SIEM) system to
monitor network traffic and identify suspicious activity.
Conduct regular security audits to identify and fix vulnerabilities.
 Use a penetration testing service to simulate real-world attacks and identify
any weaknesses in the security posture.

Fraud:
Implement a fraud detection and prevention system that uses machine learning
to identify fraudulent transactions.
Use strong customer authentication procedures, such as two-factor
authentication.
Verify all orders before shipping, especially high-value orders.

Performance issue:
Monitor website performance using tools such as Google Analytics and New
Relic.
Identify any bottlenecks or areas for improvement.
Use a content delivery network (CDN) to improve page loading times.
Compliance issue:
Consult with a lawyer to ensure that the website complies with all applicable
laws and regulations.
Implement a privacy policy and terms of service agreement.

Operational risk:
Implement backup and recovery procedures for all critical data and systems.
Have a process in place to test the BCP and backup and recovery procedures
regularly.

3.0 System Requirements Study

3.1 User Characteristics (Type of users who is dealing with the system)
 Demographics: These include age, gender, location, income, and education
level. Demographics help in segmenting the user base and customizing
marketing and product recommendations.

 Psycho graphics: This involves understanding users' lifestyles, interests,

values, and attitudes. It can help in creating content and products that resonate
with specific user groups.

 Online Behavior: Analyzing how users navigate the e-commerce platform,

what they search for, and how they interact with products can inform design
and content decisions.

 Device Preferences: Some users may primarily access the platform through
mobile devices, while others prefer desktop. Understanding these preferences
helps in optimizing the platform for different screen sizes and interactions.

 Technological Proficiency: Some users may be tech-savvy and comfortable

with complex features, while others may prefer a simpler, more user-
friendly experience.

 Purchase History: Knowing what users have bought in the past can inform
personalized product recommendations and marketing efforts.
  Shopping Behavior: Are users frequent shoppers, occasional buyers, or
seasonal customers? Understanding their shopping patterns can help in
planning sales and promotions.

 Payment Preferences: Different users may prefer various payment methods,

such as credit/debit cards, digital wallets, or alternative payment options.

 Customer Loyalty: Identify loyal customers and their characteristics.

These customers often drive a significant portion of the revenue and
should be engaged and rewarded appropriately.

 Feedback and Reviews: Analyzing the feedback and reviews users provide can
offer insights into their likes, dislikes, and pain points, helping in product
improvements.

 Customer Support Interactions: Reviewing customer support interactions

can reveal common issues and areas where the platform may need
improvement.

 Social Media Presence: Some users may engage with the platform through
social media channels, and their interactions can influence others.

 Privacy Concerns: Understand user concerns about data privacy and

security. Ensure that the platform complies with relevant regulations.

 Accessibility Needs: Some users may have accessibility needs, such as screen
readers for the visually impaired. Ensuring your platform is accessible to all is
essential.
3.2 Hardware and Software Requirements
Hardware Requirement:
 4 GB RAM
 Internet Connectivity Module
 Mobile Device or Laptop

Software Requirement:
 Application (Preferably Apache)
 Application
 Dart
 Firebase

4.0 System Analysis

4.1 Study of Current System.
 System Description: The current e-commerce platform, known as "ShopKaro" was
launched in 2023 with the primary purpose of providing a convenient online
marketplace for a wide range of products.
 Technology Stack: E-ShopNow is built on a LAMP (HTML, CSS, JAVASCRIPT,
stripe Dashboard, Blogging.com ) stack, and it utilizes Localhost for hosting and
content delivery.

 Website/App Performance: Page load times for ShopKaro average 13 seconds,

with occasional slowdowns during peak hours. Performance issues are mainly related
to image loading times.

 Key Features and Functionalities: ShopKaro offers a comprehensive set of

features, including product search, category-based browsing, shopping cart
management, and user reviews.

 User Interface (UI) and User Experience (UX): The platform's UI is

visually appealing and intuitive, but some users have reported difficulties with
mobile navigation and minor inconsistencies in design elements.

 Product Catalog: ShopKaro hosts over 1000 products spanning various

categories such as electronics, clothing, and home goods. New products are added
weekly.

 Order and Payment Processing: Future Enhancement

 Inventory Management: Inventory levels are automatically updated in real-time,

and low-stock items trigger restocking processes.

 Security Measures: ShopKaro employs SSL encryption for data transmission,

two- factor authentication for user accounts, and regular security audits to protect
against cyber threats.

 Customer Support: Customer support is available via email and chat, with an
average response time of 24 hours. Users can also access an extensive knowledge base.

 Feedback and Reviews: Customer feedback is generally positive, with a 4.5/5

average rating. Some users have requested a more responsive mobile app.

 Analytics and Reporting: Google Analytics and in-house reporting tools are used to
track user behavior, sales, and conversion rates.

 Challenges and Pain Points: The system experiences occasional slowdowns

during peak hours, and mobile navigation needs improvement. Users have also
raised concerns about product descriptions.

 Compliance and Legal Considerations: ShopKaro complies with GDPR

regulations and has clear privacy policies. It also adheres to industry standards for
payment security.

 Future Plans and Upgrades: ShopKaro plans to launch a mobile app, optimize
mobile UI/UX, implement secured payment service and enhance product
descriptions based on user feedback.
4.2 Problem and Weaknesses of Current System.
 Scalable
 Flexibility issues
 Security Concerns
 Loop holes
 Can handle less traffic only
4.3 Requirements of New System (Proposed System)
(Mention all functional and non- functional including user and
system requirements)
4.4 Feasibility Study
At this stage, the analyst estimates the urgency of the project and estimates the
development cost.
In feasibility analysis, we have to study the following:
1). Technical Feasibility:
Technical feasibility is concerned with the availability of hardware and
software required for the development of the system, to see compatibility and
maturity of the technology proposed to be used and to see the availability of the
required technical manpower to develop the system.

After the study we came to conclusion that proceed further with the tools and
development environment chosen by us. This was important in our cases as we
were working on two various phases of the department that will need to be
integrated in future to make an extended system.
2). Operational Feasibility:
Operational feasibility is all problems that may arise during operations.
There are two aspects related with this issue:
 What is the probability that the solution developed may not be put to
use or may not work.
 What is the inclination of the management and end users towards the
solution? Though, there is very least feasibility of management being
averse to the solution, there is a significant probability that the end
users may not be interested in using the solution due to lack of training,
insight etc.
3). Economic Feasibility:
It is the measure of cost effectives of the project. The economic feasibility is
nothing but judging whether the possible benefits of solving the problems is
worthwhile of not. At the feasibility study level, it is impossible to estimate the
cost because member’s requirement and alternative solutions have not been
identified at this stage. However, when the specific requirement and solutions
have been identified, the analyst weighs the cost and benefits of all solutions,
this is called “cost benefits analysis.

4.5 Requirements Validation (is concerned with showing that the

requirements actually define the system which the customer wants)
4.6 Functions of System
4.6.1 Use Cases, event trace or scenario (Use Case Diagram)
4.7.1 E-R diagrams
4.7.2 Class Diagram
4.7.3 System Activity
4.7.4 Object interaction Diagram
4.7 Functional and Behavioral Modeling
4.8.1 Data Flow Diagram (0 and 1 level)
 4.8.2 Process Specification and Decision Table

Process Specification

Process Name: Order Fulfillment

Inputs: Customer order
Outputs: Order confirmation, shipped order

Steps:

1. Validate the order

2. Check inventory
3. If the item is in stock, reserve it and schedule it for shipment.
4. If the item is not in stock, place an order with the supplier.
5. Once the item is received, ship it to the customer.
6. Once the item is received, pick and pack it for shipment.
7. Ship the order to the customer.
8. Send the customer a shipping confirmation email.

Decision Table.
Condition Action

Item in stock? Reserve item and schedule for

shipment.
Item not in stock? Place order with supplier.

Supplier has item in stock Receive item and proceed to step 6.

Supplier does not have item in stock Cancel order and notify customer.

Shipping address in the same country as Ship order domestically

the warehouse?
Shipping address in a different country Ship order internationally
than the warehouse?
Customer has paid for shipping for Ship order.
shipping?
Customer has not paid for shipping? Hold order until shipping is paid for.
 4.8.3 Control flow diagram

5.0 System Design

5.1 Database Design/Data Structure Design
5.1.1 Mapping objects/classes to tables (if non-OO languages)
The data fields are mapped to the columns of table like names as
Customer_Name, address as Customer_address, etc.
5.1.2 Tables and Relationship
One-to-one relationships: is a link between the information in two
tables, where each record in each table only appears once.
 One-to-many relationships: Exist when one row in table A may be
linked with many rows in table B, but one row in table B is linked to
only one row in table A.

Many-to-many relationships: A many-to-many relationship exists when one

or more items in one table can have a relationship to one or more items in
another table. For example: Your Order table contains orders placed by
multiple customers (who are listed in the Customers table), and a
customer may place more than one order.

5.1.3 Logical Description of Data

Entities:
1. Product
2.cart
3.users
Attributes:
Product: Id, name, category, price, active.
Cart: email, product id, quantity, price total, address, city, state, country,
mobile, order date, delivery payment method, transaction status.
User: name, email, password, mobile no’s, security quantity question, address,
city, country.
Relationships:
 A user can place an order.
 An order can contain multiple order.
 A user can add multiple items in cart.
 User can have multiple items in cart.
5.2 System Procedural Design
5.2.1 Flow chart or activity design
5.3 Input/Output and Interface Design
5.3.1 Samples of Forms and Interfac

5.3.2
 5.3.3 Access Control and Security
Use strong authentication and authorization mechanisms: This could
include using passwords, multi-factor authentication, and role-based access
control.
Encrypt sensitive data: This includes customer data, such as credit card
numbers and addresses, as well as business data, such as product catalogs and
customer lists.
Use a web application firewall (WAF): A WAF can help to protect the
website from common web attacks, such as SQL injection and cross-site
scripting (XSS).
Keep the website's software up to date: Software updates often include
security patches that can help to protect the website from known
vulnerabilities.
Monitor the website for suspicious activity: This could involve monitoring
website traffic logs, system logs, and security alerts.
Use HTTPS: HTTPS encrypts traffic between the website and the user's
browser, which helps to protect sensitive data from being intercepted

5.4 System Architecture Design

(Transformation of DFD into structural chart/Hierarchical Charts which shows
control hierarchy of modules or sub-systems)

6.0 Implementation Planning and details

6.1 Implementation Environment (Single vs Multiuser, GUI vs non-GUI)

Implementation Description Example

Environment
Single-user Can only be used by one user at a Our application for small
time business with one owner.
Multi-user Can be used by multiple users at the Our application for a large
same time. enterprise with multiple
employees.
GUI Has a graphical user interface Our website with a shopping
cart and checkout process
Non-GUI Does not have a graphical user E-commerce application that
interface uses command-line interface
(CLI) or API to process orders.

6.2 Program/Modules Specification

Orders Module: When a customer goes through checkout, the information on their
order is automatically transferred to the orders section for you to keep track of. In the
administration, you can view all of the orders made on their sites, manually, or edit
details of existing orders. The orders section is located under Sales> orders. On this
page, every order ever made from the store is listed in detail.

Customer Module: Shop owners should know who their customers are and how to
manage their information. In the administration, customer information will need to be
stored efficiently to remember any transactions made with their account. To account
customer information, you can log into the administration panel of the OpenCart
store. The customer management sections are located under sales > customers. There
are three sections used to manage customer information: Customer, Customer Groups,
and Ip Blacklist.
Categories Module: In the default theme of the store front, parent categories are
listed in the top menu of the home page, and on the left side of product pages. This
navigational feature is used to guide customers to similar products within the same
category. Exposing customer to different products within a category lets the customer
compare the similarities and differences between products to make the most informed
purchase. When adding products to the store, you will be ask adding products
category to sort them. It is a good idea to establish these categories before adding
products, to save yourself the through trouble of adding the category name to the
product later.
Customer reports: The customer Reports section can be accessed under Reports >
Customer reports display specific information to track order made.
Data security System: The data security system will allow data to be security
transmitted between the various components of the e-commerce application. This
includes transmission of product, merchant and customer information the content
management system to the website, and also the transmission of the data from the
website to the content management system.
Online Transaction Security System: The online transaction security will provide a
safe secure method for online shoppers to make credit card purchases on the e-
commerce website. When a credit card purchase is made using the website, the credit
card information will be encrypted using secure SSL and transmitted to the bank for
processing. The security system will also provide access control for website visitors,
which allow only registered users to make purchases. The registered customer account
information will be stored in the customer information database mentioned earlier.
Order reports: Order reports section can be accessed under Order.
 Customer Name.
 E-mail
 Number of orders: The total numbers of orders made by this customer.
 Number of products: The total numbers of products purchased by customer.

6.3 Security Features

 Secure Sockets Layer (SSL) certificate.
 Multi-factor authentication (MFA).
 Payment card industry data security standard (PCI DSS) compliance.
 Web application firewall (WAF).

6.4 Coding Standards

 Limited use of global.
 Standard headers for different modules.
 Naming conventions for local variables, global variables, constants and
functions.
 Indentation.
 Error return values and exception handling conventions.
 Avoid using a coding style that is too difficult to understand.
 Avoid using an identifier for multiple purposes.
 Code should be well documented.
 Length of functions should not be very large.
 Try not to use GOTO statement.
7.0 Testing (choose appropriate testing strategy or techniques suitable to your system)
7.1 Testing Plan.
Unit Testing: 7 days
Integration: 3days
System testing: 4days
7.2 Testing Strategy
1. Functional testing.
 Product search & filtering
 Product details pages.
 Payment process.
 Shopping cart
 Security Testing
 Customer supports.
2. Usability & User Experience Testing Strategy.
 Usability Testing.
 UI Testing.
 Cross-Browser and cross-device Testing.
 User feedback analysis
 User account Testing.
 Feedback and Review Testing

7.3 Testing Methods

 Unit Testing.
 Integration testing.
 Black-box testing.
 System Testing.
 Grey-box testing
7.4 Test Cases (Purpose, required output, Expected Result)
Test Case 1
Purpose: To verify that a user can register for an account and log in
successfully.
Required Output: The user should be able to enter their personal information
and create a password. The user should then be able to log in to their account
using their username and password.
Expected Result: The user should be able to log in to their account
successfully and view their account information.

Test Case 2.
Purpose: To verify that a user can browse products and search for specific
products by name or category.

Required Output: The user should be able to browse through the different
product categories and view a list of products for each category. The user
should also be able to search for specific products by name or category.

Expected Result: The user should be able to browse through the different
product categories and view a list of products for each category. The user
should also be able to search for specific products by name or category and
view a list of matching products.
 Test Case 3

Purpose: To verify that a user can add items to their cart and view the total
price.

Required Output: The user should be able to add items to their cart by clicking
on the "Add to Cart" button. The user should then be able to view their cart
and view the total price of all items in the cart.

Expected Result: The user should be able to add items to their cart by clicking
on the "Add to Cart" button. The user should then be able to view their cart
and view the total price of all items in the cart.

9.0 Limitation and Future Enhancement.

 Delay in delivery.
 Damage during transportation and delivery.
 Need for internet connection.
 Credit card fraud.
 Cost and product feature comparison.
 Security issue.
Future Enhancement.

 Personalization and Recommendation Engines.

 Voice Commerce.
 Secured Payment System
 Chatbots and AI-powered customer Service.
 Sustainable and eco-friendly practices.
 Enhanced security measures.

10.0 Conclusion and Discussion:

Conclusion:
In conclusion, the analysis of our current e-commerce system, ShopKaro, has revealed
several key insights:

ShopKaro has achieved substantial growth in its user base, with over 5,000 registered users
and a healthy daily user engagement rate.

The platform's performance, while generally acceptable, experiences occasional slowdowns

during peak hours, primarily related to image loading times.

Security measures, including SSL encryption and two-factor authentication, provide a strong
foundation for user data protection.

User feedback has been largely positive, with an average rating of 4.5/5, but there are
concerns about mobile navigation and product descriptions.
 Compliance with GDPR and data protection regulations is well-maintained.

The strengths of the platform lie in its user base and overall user satisfaction. However,
several challenges, including performance issues and mobile user experience, need to be
addressed for continued success.

Discussion:
Moving forward, several considerations and recommendations arise from our analysis:

Performance Optimization: We recommend optimizing image loading and overall

performance during peak hours to enhance the user experience.

Mobile App Development: Launching a dedicated mobile app could address mobile
navigation issues and improve user engagement.

Product Descriptions Improvement: Enhancing product descriptions and images can reduce
user uncertainty and support better decision-making.

User Feedback Integration: The platform should actively seek user feedback and incorporate
it into future developments to align with user expectations.

Security Enhancement: Regular security audits and potential investments in advanced

security measures should be considered to safeguard user data further.

Marketing and Expansion: Exploring new marketing channels and expanding into untapped
markets can accelerate growth and diversify the user base.

Long-term Strategy Alignment: It is essential to ensure that the system's improvements align
with the long-term business strategy and future plans mentioned in the report.

Risk Assessment: A comprehensive risk assessment should be conducted before

implementing major changes, with mitigation strategies in place.

ROI Analysis: Evaluate the potential return on investment for the recommended
improvements and their impact on the business's financial health.

Customer Support Enhancement: Consider expanding customer support options and reducing
response times to further improve user satisfaction.

In conclusion, the current e-commerce system has a solid foundation, but there is room for
improvement. Implementing the recommended changes will help ShopKaro remain
competitive, meet its business objectives, and deliver an exceptional user experience in the
rapidly evolving e-commerce landscape.

11.0 References
Reference for geeky operating environments www.w3techs.com
Reference for user interfaces of e-commerce www.uianduxdesign.com
Reference for Flipkart's Vision and moto www.wikipedia.com