Academic Year: 2023-24 Student Roll Number: 21881A05R6

INTERNSHIP-I
STUDENT HANDBOOK
 (AUTONOMOUS)
Affiliated to JNTUH, Approved by AICTE, Accredited by NAAC with A++ Grade, ISO 9001:2015 Certified
Kacharam, Shamshabad, Hyderabad-501218, Telangana, India
DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

INTERNSHIP-I
STUDENT HANDBOOK

NAME OF THE STUDENT: THOLUKUNOOR AAKASH

STUDENT REGISTRATION NO: 21881A05R6

BRANCH: COMPUTER SCIENCE AND ENGINEERING

SEMESTER: V

YEAR OF ADMISSION: 2021

TRAINING DURATION: 16-10-2023 TO 27-11-2023

MOBILE NO: 9603190494

EMAIL ID: aakashtholukunoor9600@gmail.com

 Company Profile:

Name of Organization: SmartBridge

Managing Director: Chakarvathy Janga

HR/Contact Person Name: Bhagya

Phone No.: 6304320044

Email Address: trailhead@mail.salesforce.com

Industrial/ College supervisor’s name: Ruqqaiya Begum

Designation: Assistant professor

Phone No.: 9505037805

Year of Establishment: 1999

Address: Shamshabad, Hyderabad -501218

Product Details: A Salesforce developer is a special type of computer programmer who

writes software on the Salesforce CRM platform or another piece of Salesforce cloud
technology. This ranges from creating websites to developing apps.
Any other special information: Salesforce, Inc. is an American cloud-based software
company headquartered in San Francisco, California. It provides customer
relationship management software and applications focused on sales, customer
service, marketing automation, e-commerce, analytics, and application development.
Weekly Work Report
 Week 1

Sign of Industry
S. No.: Date: Description of work Supervisor/ College
Supervisor

1 16-10-23 Instructor-Led Training - 1

2 17-10-23 Instructor-Led Training - 2

3 18-10-23 Instructor-Led Training - 3

4
19-10-23 Instructor-Led Training - 4

5 20-10-23 Instructor-Led Training - 5

6 21-10-23 Instructor-Led Training - 5

Name of supervisor: Ruqqaiya Begum

Supervisor’s Sign:
Weekly summary

Duration: From 16-10-23 To 21-10-23

Work assigned by the supervisor:

1. Introduction and brief description about Salesforce and Salesforce Technology.
2. Setting up a free developer account in Salesforce and learn about the architecture.
3. Creating a Free Salesforce Org and navigating the Salesforce Interface.
4. Learning about Lightning and Classic Salesforce Interface.
5. Salesforce branding and customization.
6. Learning about user management.
7. Introduction to the Salesforce Cloud.
8. Learning about sending emails from the salesforce org.

Learning outcome:

1. Introduction and brief description about Salesforce and Salesforce Technology.

2. Setting up a free developer account in Salesforce and learn about the architecture.
3. Creating a Free Salesforce Org and navigating the Salesforce Interface.
4. Learning about Lightning and Classic Salesforce Interface.
5. Learning about sending emails from the Salesforce org.

Name of supervisor: Ruqqaiya Begum

Sign of supervisor:
 Week 2

Sign of Industry
S. No.: Date: Description of work Supervisor/ College
Supervisor

1 21-10-23 Practice Session

2 26-10-23 Instructor-Led Training-6

3 27-10-23 Instructor-Led Training-7

4 28-10-23 Practice Session

5 29-10-23 Practice Session

6 30-10-23 Instructor-Led Training-8

Name of supervisor: Ruqqaiya Begum

Supervisor’s Sign:
Weekly summary

Duration: From 21-10-23 To 30-10-23

Work assigned by the supervisor:

1. Creating Lead Queue and Auto response tool.
2. Introduction to Service cloud and Creating cases.
3. Create case assignment rules and escalation rules.
4. Creating Web-to-case form and E-mail-to case address.
5. Creating Process Builder Process and Process Builder Actions.
6. Process Builder Actions.

Learning outcome:
1. Understand Lead Queues and their purpose.
2. Proficiency in setting up an Auto-response tool for leads.
3. Knowledge about Service Cloud and its role in customer support.
4. Skills in creating cases to track and manage customer inquiries or issues.
5. Ability to establish case assignment rules for efficient distribution.
6. Practical experience in creating Web-to-case forms.
7. Proficiency in creating Process Builder processes for business process automation.
8. Ability to automate complex workflows and business processes.

Name of supervisor: Ruqqaiya Begum

Sign of supervisor:
 Week 3

Sign of Industry
S. No.: Date: Description of work Supervisor/ College
Supervisor

1 31-10-23 Instructor-Led Training-9

2 01-11-23 Instructor-Led Training-10

3 02-11-23 Mentor Session -1

4 03-11-23 Mentor Session - 2

5 04-11-23 Practice Session

6 05-11-23 Practice Session

Name of supervisor: Ruqqaiya Begum

Supervisor’s Sign:
Weekly summary

Duration: From 31-10-23 To 05-11-23

Work assigned by the supervisor:

Approval Process in Salesforce automates the necessary steps required for a record to be approved and
specifies the approver to approve it at each step. It specifies what activities will happen when submitting a
record for endorsement, when an approver or all approvers approve the record, and furthermore
when an approver rejects a record. The activities allowed through the Approval Process are Field
Update, Email Alert, Create Task, and Outbound Message. Whenever a user requests approval, Initial
Submission Actions occur in which the record is locked so that other users can’t change the record
while approval is pending. If the request is rejected by the approver, the Final Rejection Actions
are executed, and approval status is set as Rejected.

Learning outcome:
Upon Successful submission of Week – 3 project, the learner earns a Completion
Badge- through their registered mail id

Name of supervisor: Ruqqaiya Begum

Sign of supervisor:
 Week 4

Sign of Industry
S No.: Date: Description of work Supervisor/ College
Supervisor

1 06-11-23 Talk with Industry Expert

2 07-11-23 Mentor Session - 3

3 08-11-23 Mentor Session - 4

4 09-11-23 Mentor Session - 5

5 10-11-23 Mentor Session - 6

6 11-11-23
Talk with Industry Expert

Name of supervisor: Ruqqaiya Begum

Supervisor’s Sign:
Weekly summary

Duration: From 06-11-23 To 11-11-23

Work assigned by the supervisor:

Flows & Security Salesforce Flow provides declarative process automation for every
Salesforce app, experience, and portal. Included in Salesforce Flow are two point-and-click
automation tools: Flow Builder, which lets you build flows, and Process Builder, which lets
you edit existing processes. Salesforce Data security deals with the security or sharing
settings of data and visibility between users or groups of users across the organization.
Force.com platform provides a flexible, layered sharing model that makes it easy to
assign different data sets to different sets of users.
 Flow Builder
 Data Security
 Keep data securing in the recruiting app

Learning outcome:
Upon Successful submission of Guided project, the learner earns a
completion Badge – through their register mail id.

Name of supervisor: Ruqqaiya Begum

Sign of supervisor:
 To be filled by the industrial supervisor/ College Supervisor
Kindly refer to the mark scale provided below in assessing the performance of the intern.

Very Poor Poor Fair Good Very Good

Mark Scale 0 1 2 3

Evaluation Criteria Score

1. Behavior & Attitude
1) Grooming/ Personal Appearance /4

2) Overall attendance /4
3) Punctuality /4
4) Compliance to Company/ College Policies /4
5) Interest in Work /4
6) Reliability and Accountability /4
7) Ability to cope /4
8) Acceptance of constructive criticisms and feedback /4
2. Knowledge
9) Business knowledge / General knowledge /4

10) Work Ethics / Professionalism /4

3. Skills
/4
11) Problem solving
 12) Interaction within the Work Environment (e.g. supervisor,
/4
Colleagues)
13) Appropriate Interaction with Clients/ External Parties /4

14) Oral Communications Skills /4

15) Written Communication Skills /4

16) Leadership /4

17) Team work /4

18) Technical skills (e.g. computer software, etc) /4

19) Creative thinking /4

4. Performance
/4
20) Quality of work performed
21) Ability to priorities and multi-task /4

22) Initiative to learn /4

23) Ability to work independently /4

24) Commitment to work /4

25) Value-added contribution /4

Total: /100

Comments (if any):

Supervisor’s name :

Designation :

Tel / Mobile No. :

Signature :

Date :

Comments/Feedback/Remarks from Visiting Lecturer:

Visiting Lecturer’s Name:

Visiting Lecturer’s Signature:

Date filed:
Guidelines for the students

General Behavior

 Maintain confidentiality of all work material.

 Dress professionally and be well groomed.
 Be polite and respectful.
 Be sensitive and courteous to all your colleagues and clients.
 Become acquainted with your colleagues from various departments and
be appreciative of the services they provide.

Working Attitude and Behavior

 Show enthusiasm in the work assigned to you.

 Give top priority in time, attention, and preparation to the
work assigned by the company.
 Be punctual for work.
 Adhere to the working hours and working days as stated in the offer letter
and be willing to put in extra work hours if requested by your company.
 Do not be absent from work unless you are sick and you
have obtained the medical certificate from the doctor.
 Inform your company supervisor or manager in the event of an
unavoidable tardiness or absence as soon as possible and provide the
medical certificate to your company when you return to work.
 Prepare thoroughly and carefully before you meet your

Colleagues/superior/clients.
 Become acquainted with the various learning materials and
resources available for your work.
  Always have the initiative to explore solutions for the work assigned to you.
 Clarify your doubts on the assigned work with your colleagues or company
supervisor after you have put in your best effort.
 Take note on any advice given to you in your log book so that you do not
need to ask your colleagues or company supervisor again in the future.
 Carry out your assigned duties and responsibilities responsibly and
professionally.

Log Records

The work log records your work performed throughout your appointment with the
company. The content of your work log should include the following information:

1. Name of Company

2. Address of Company

3. Background of Company

4. Name of Supervisor(s)

5. Name of Supervising Lecturer (if any)

6. General duties

7. Assigned responsibilities

8. Date of appointment - Date of completion

9. Special conditions/requirements

Summaries all the assigned tasks for the week. You should include any vital
information pertaining to the development of the necessary skill sets, e.g.
Programming skills, analysis skills, writing skills, etc.
 Weekly Summary: Week 1

Weekly Summary: Week 2

…… and so on.

Remember there is also the Final Report that should be submitted when
you complete industrial training.

Submission of Final Report

(Important Dates)

Semester-V

Sr. No Activities Dates

1 Academic term

2 Presentation 1

3 Presentation 2

4 practical Exam

5 Result

Each student must submit a Final Report and deliver a presentation on industrial Training
at the end of the industrial training period.

The Final Report should contain your work experience letter with the company.
Details of your Final Report should include the following information:
(Note:- Format for final report will be send to you on your respective E-mail ID)

1. Name of Company

2. Address of Company
3. Additional information on the Company

4. Industry of the Company

5. Name of Supervisor (s)

6. Name of Supervising/Visiting Lecturer (if any)

7. Work assigned by supervisor

8. Starting date of industrial training- Completion date of industrial training

9. Special conditions/requirements

12. Skills required performing tasks

11. Legal requirements, e.g. employment contract etc.

12. Language requirements/Interpersonal expectations

Oral Presentation should include the following:

Relate your working experience with what you have studied/realized

thus far. You should explore and discuss the following:

• Courses that you attended during the period (if any)

• Analysis of your skills vs. training received (from the company and from
degree courses)

• Constraints that you faced at work /during the period

• Lessons that you learned

• Suggestions on how you would improve on your shortcomings

• Is the duration sufficient? For a meaningful experience.

• Interpersonal skills

• Teamwork

• Writing skills

• Technical skills

• Business knowledge

• Other skills and knowledge requirements /necessary for work or career

• Specific directions of the company (public information)

• Work Culture of the company and also of the industry

• Work Ethics of the company/industry

• The industry and its markets

• The industry and its governing operation standards (if any)

• The industry remuneration standards and employment conditions

 • Expectation of the company /industry in general on employees

• Technicalities on the project that you worked on without breaching

any term of agreement with the company

• Your ambition/career aspiration now - on completion of

industrial Training.
Important: Attach your Weekly Report with this Final Report and any other
relevant material. The Weekly Report must be signed by your supervisor and
internal guide. Students should submit one hardcopy and softcopy of his/her Final
Report.