MG8591 / Principles of Management
Class : IV CSE A Internal Test – III Answer Key
Part – A (7x2 = 14 )
1. Define brainstorming.
Brainstorming is a method of generating ideas and
sharing knowledge to solve a particular
commercial or technical problem, in which
participants are encouraged to think without
interruption.
2. List out the advantages of democratic leadership
styles.
Advantages of democratic leadership
1. Brings more viewpoints to the table.
2. Allows for more efficient problem solving.
3. Invites higher levels of commitment.
4. Builds team relationships.
5. Increases morale and job satisfaction.
6. Honesty is prioritised.
7. A strong and clear vision for the future is built.
3. State job enrichment.
Job enrichment is a strategy used to motivate
employees by giving them increased responsibility
and variety in their jobs.
4. What is preventive control in management?
Preventive controls attempt to prevent or deter
undesirable acts from occurring. They are
proactive controls, designed to prevent a loss,
error, or omission.
5. Why controlling is important?
Controlling detects any kind of deviation and
accordingly corrective actions are implemented.
This helps in reducing the gap between expected
and actual results and in this way helps in
achieving the organisational objectives.
6. Mention any two requirements for effective
control.
1) feedback. 2) control must be objective. 3)
prompt reporting of deviations. 4) control should
be forward-looking. 5) flexible controls. 6)
hierarchical suitability. 7) economical control.
7. Define performance appraisal.
Performance appraisal refers to the regular
review of an employee's job performance and
overall contribution to a company
Part – B
8. Illustrate and explain the steps in the control
process. ( 13 marks )
The control function can be viewed as a five-step
process: (1) establish standards, (2) measure
performance, (3) compare actual performance with
standards and identify any deviations, (4)
determine the reason for deviations, and (5) take
corrective action, if needed.
9. Explain any two motivation theories of your
choice. (8)
1. Maslow’s theory of hierarchical needs
Abraham maslow postulated that a person will be
motivated when all his needs are fulfilled.
 Physiological needs: are basic needs for survival
such as air, sleep, food, water, clothing, sex, and
shelter.
 Safety needs: protection from threats, deprivation,
and other dangers (e.g., health, secure
employment, and property)
 Social (belongingness and love) needs: the need
for association, affiliation, friendship, and so on.
 Self-esteem needs: the need for respect and
recognition.
 Self-actualization needs: the opportunity for
personal development, learning, and
fun/creative/challenging work. self-actualization
is the highest-level need to which a human being
can aspire.
2. Mcclelland’s theory of needs
Achievement: a need to accomplish and
demonstrate own competence. People with a high
need for achievement prefer tasks that provide for
personal responsibility and results based on their
own efforts. they also prefer quick
acknowledgment of their progress.
Affiliation: a need for love, belonging and social
acceptance. People with a high need for affiliation
are motivated by being liked and accepted by
others. they tend to participate in social gatherings
and may be uncomfortable with conflict.
Power: a need for controlling own work or the
work of others. People with a high need for power
desire situations in which they exercise power and
influence over others. they aspire for positions
with status and authority and tend to be more
concerned about their level of influence than about
effective work performance.
Part – C
10. identify the barriers in communication and
explain how to overcome them. ( 15 marks )
The seven barriers to communication
1. Physical barriers. 2. Perceptual barriers. 3. Emotional
barriers. 4. Cultural barriers. 5. Language barriers. 6.
Gender barriers. 7. Interpersonal barriers. 8. Break
through the barriers.
Barriers to communication can be overcome by:
1. Checking whether it is a good time and place to
communicate with the person.
2. Being clear and using language that the person
understands.
3. Communicating one thing at a time.
4. Respecting a person's desire to not communicate.
5. Checking that the person has understood you correctly.