For Dept/Function: HRD

Internal Audit Check List

Auditor:

QMS Process: Resource Provision Process (HOD - HRD) Date of Audit:

If Non-
ISO/TS Conforming conforming Auditors Comments
16949:2002 Requirements What to look for Auditee Name
Audit Report (When required)
Clause Ref
Yes No No.
5.1.1 Process Efficiency
1. Does organization's top management monitor > Review of support processes by top
the support processes to assure their effectiveness management.
and efficiency? > Indicators and records.
> Reporting process.

5.3 Quality Policy

1. Does top management ensure that the quality
policy:
a) is appropriate to the purpose of the
organization?
b) includes a commitment to comply with
requirements and continually improve the
effectiveness of the quality management system?
c) is communicated and understood with in the
organization
> Documented policy statement with
clearly defined and measurable quality
objectives approved by MD
> Records of improvement.
> Direct interviews with randomly
selected people of the organization.

5.4 Planning-Quality Objectives

1) Did top management define any quality > Quality objectives included/linked
objectives and measurements? to the business plan.
> Scope of the Quality objectives

5.5 Responsibility, Authority & Communication

1) Does the organization's top management ensure > Responsibilities and authority as
that the responsibilities and authorities are defined defined in the descriptions,
and communicated with in the organization ? responsibilities matrices, procedures,
and accountabilities documents.

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 If Non-
ISO/TS Conforming conforming Auditors Comments
16949:2002 Requirements What to look for Auditee Name
Audit Report (When required)
Clause Ref
Yes No No.
2) Does top management ensure that appropriate > Communication channels and
communication processes are established within timeliness.
the organization?
5.6 Management Review
1) Does the organization's top management review > Review of all the elements of the
its quality management system, at planned quality system to insure its continuing
intervals, to ensure its continuing suitability, suitability and effectiveness.
adequacy and effectiveness? > Review of quality cost indicators.
> Management review meeting
minutes, attendance and adequate
frequency.
> Action plans and follow-up.

2) Do the organization's management reviews > Evidence of continuous

include assessing opportunities for improvement improvement projects initiated from
and the need for changes to the quality management reviews.
management system, including the quality policy
and quality objectives?

3) Are the organization's records from > Retention of management reviews

management reviews maintained? meeting minutes.

6.2 Human resources

Are the personnel performing work affecting > Training records complementing
product quality competent on the basis of the type of work that the personnel
appropriate education, training, skills and perform on the product.
experience ? > Personnel records
> Interviews
with design personnel.

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 If Non-
ISO/TS Conforming conforming Auditors Comments
16949:2002 Requirements What to look for Auditee Name
Audit Report (When required)
Clause Ref
Yes No No.
6.2.2 Competence, Awareness and Training
Does the organization > Job description.
a) determine the necessary competence for > Qualification for each position.
personnel performing work affecting product > Training plan.
quality? > Training records.
B) provide training or tack other actions to satisfy
these needs?
C) evaluate the effectiveness of the actions taken?
D) Ensure that its personnel are aware of the
relevance and importance of their activities and
how they contribute to the achievement of the
quality objectives?
e) maintain appropriate records of education,
training, skills and experience?

Has the organization established and maintained > Quality Manual according to
documented procedures for identifying training ISO/TS 16949:2002
needs and achieving competence of all personnel
performing activities affecting product quality.

Are the personnel performing specific assigned > Training records complementing the
tasks qualified on the basis of education, training, type of tasks assigned to personnel.
skills and / or experience, as required ?
> Personnel records

Are the personnel performing specific tasks > Training records complementing the
qualified on the basis of education, training, skills type of tasks assigned to personnel.
and/or experience, as required ?
> Personnel records

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 If Non-
ISO/TS Conforming conforming Auditors Comments
16949:2002 Requirements What to look for Auditee Name
Audit Report (When required)
Clause Ref
Yes No No.
Has the organization given attention to training > Evidence of personnel training that
that satisfies customer specific requirements ? satisfies customer specific
requirements

Does the organization provide on the job training > Training records for personnel in
for personnel in any new or modified job affecting new assignments
product quality including contract or agency > Training records for contract
personnel ? personnel

Are the personnel affecting quality, informed > Training contents

about the consequences to the customer of non-
conformity to quality requirements ?

6.2.2.4 Employee motivation & Empowerment

Does the organization have a process for > Incentive systems used.
motivation of employees to achieve quality
objectives, to make continual improvements, and
create an environment to promote innovation?

Does the organization's employee motivation

process include promotion of quality and
> Scope of employee motivation.
technological awareness through the whole
organization?

Does the organization have a process for

measurement to ensure that its personnel are aware
> Measurement of employee
of the relevance and importance of their activities
satisfaction.
and how they contribute to the achievement of the
quality objectives?

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 If Non-
ISO/TS Conforming conforming Auditors Comments
16949:2002 Requirements What to look for Auditee Name
Audit Report (When required)
Clause Ref
Yes No No.
8.2.3 Monitoring and measurement of QMS processes
> Methods of monitoring/measuring
Does the organization apply suitable methods for quality management system process.
monitoring and, where applicable, measurement of
the quality management system processes.

> Monitoring and measurement

Does the organization's methods for monitoring results.
and measurement of processes demonstrate the
ability of the processes to achieve planned results?

> Planned/executed corrective

When planned results are not achieved by the actions.
organization's processes, does the organization
take correction and corrective action to ensure
conformity of the product?

8.5.1 Continual Improvement

Does the organization continually Improve the

> Examples of continuous projects
effectiveness of the quality management system
initiated from quality policy, quality
through the use of the quality policy, quality
objectives, audit results, analysis of
objectives, audit results, analysis of data,
data, corrective and preventive actions
corrective and preventive actions and management
and management review.
review?

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