ACCOMMODATION

-The term accommodation

refers to a room, building
or lodging which provides
shelter for a person to
stay, sleep and live. For
example a hotel, motel,
inn, flats, hostel,
apartment, lodge and
many more.
Pre-registration

-Pre-registration activities are usually

done before guests arrive at the hotel
and are also considered one of the
most significant phases in the guest
cycle (The guest cycle consist four
stages Pre-arrival, Arrival, Occupancy,
and Departure.)
•What is the advantage pre-registration?

-Pre-registration can
be conducted in
advance before
arrival. It can be done
via telephonic
conversation in case
of frequent guests.
Registration

•What does the term registration mean in hotel?

-Guest registration is nothing but recording the guest's

information for official purposes. At the time of
reservation, the front office staff asks the guests to enter
their personal information on the GRC (Guest Control
Room)
 •What are the advantages of hotel registration?

-Hotels can collect all necessary information from

guests. By having other information like check-in
estimates and room details from the registration
forms, hotels can also upsell guests to early check-
ins and room upgrades, creating more opportunities
to optimize revenue.
 Steps of registration

-The first step in the guest

registration process begins with
capturing guest data such as
name, full address, length of
stay, and company affiliation,
which are needed during his or
her stay and after departure.
Various departments in the
hotel require this information to
provide service to the guest.
Interdepartmental communication

•What is interdepartmental communication in hospitality

industry?

-The front office communicates the guest requirements to

other departments, which work in close co-operation and
co-ordination to deliver required products and services. In
order to maintain the desired level of service, the front
office department communicates. with the following
department of the hotel.
•Why is interdepartmental communication
important in hotels?

-Healthy communication in the

organization fosters mutual
trust and sense of cooperation
among the staff members and
the guests as well as between
the staff members and the
management body. Front office
communication with other
departments can make or break
the guests' stay at the hotel.