Wednesday Stream:

Business, Development, Leadership

 Conference Opening
Marsha Rivera-Ragusa
Director Contracts, Procurement Ground Operations,
British Airways
IGHC/GHC Chairman

#IGHC_2015
 Wednesday Stream:
Business, Development, Leadership
 Industry Financial Health
Moderator
Luis Felipe de Oliveira, Head, Fuel and Airport Campaigns, IATA
Panelists

Janis Balkens, Vice President Commercial, dnata

Guclu Batkin, Sales and Marketing Deputy General Manager, Havas
Murat Demirbiler, Ground Operations Manager, Pegasus
Vincent Gros, Network Support Manager, Air France Cargo
Industry Financial Health
Janis Balkens
Vice President Commercial
dnata

#IGHC_2015
 Industry Financial Health

IGHC
Istanbul, 29th April 2015

Janis Balkens
dnata VP Commercial
 Providing a over
portfolio of 23,000
Annual services to over staff
revenue of 250 airlines.
USD 2 billion
10%
Others
9%
Travel Operate Across 38
Business countries at 75
16% Profile airports across the
Cargo 40% globe
Airport Operation
25%
Inflight Catering

dnata was established in 1959 as a small ground handling operation in Dubai. Since then we have become one of the world’s
largest air services providers of Ground handling, Cargo Services, Travel and Inflight Catering.
We are a performance-driven organisation , a global player in various markets, an innovator and a customer centric business
Airport Ground Handling – Industry Cost
Today Ground handlers compete fiercely with one another to provide complex services at
minimal cost, however industry cost constrains are affecting the Ground Handlers ability to
provide quality service levels.

Airport Cost

 Impact of Airport Concession

 Infrastructure Limitations

GSE Cost

 High investment cost

GSE  Depreciation of GSE

Labour Cost

 IGOM
 Redundancy cost
 IT
Airport Cost
Airport
SLA

Airport  Asses the value of a concession

Concession Infrastructure
Fee  Establish a collaboration with Airport and Limitations
Airline to meet parallel SLA requirement

 Involve GHA in infrastructure developments

GSE Cost
High
Acquisition
Cost

 Establish Long-term contracts

Total Cost Length of
of Ownership  Develop partnership models with Airlines contracts
 Pool resources

 IT solution to GSE to manage TCO

Labour Cost
Resource
Management
System

Airline  Reduce redundancy via Contract term

Redundancy
handling
 Dynamic Real-time RMS cost
procedure
 IGOM to be a streamline SOP
Discussions

? !
Analysis

Problem Solution
Industry Financial Health
Guclu Batkin
Sales and Marketing Deputy General Manager
Havas
 Industry Financial Health
Moderator
Luis Felipe de Oliveira, Head, Campaigns, IATA
Panelists

Janis Balkens, Vice President Commercial, dnata

Guclu Batkin, Sales and Marketing Deputy General Manager, Havas
Murat Demirbiler, Ground Operations Manager, Pegasus
Vincent Gros, Network Support Manager, Air France Cargo

28IGHC@gmail.com
E-Invoicing Industry Initiative
Bruno Roussel
Manager, FINEX Governance and Standards, and Mobilization
IATA
 IGHC ISTAMBUL
SIS e-Invoicing Mobilization update

29 April 2015
Agenda

 SIS e-Invoicing Mobilization

 Mobilization Update

 Call for action

18 IGHC meeting, IST- 29 April 2015

e-Invoicing

Ground handler vision Airline vision

19 IGHC meeting, IST- 29 April 2015
e-Invoicing

Solution: One standard, one process to address all needs

20 IGHC meeting, IST- 29 April 2015

 Industry behavior
 Supplier adopt PDF invoices sending per email, or even
develop portal for airline to download invoices, or still use
paper.

 Airline ask supplier for specific electronic format or push

also for their own portal, or send invoice to scanning
facilities.

Everyone simplify his side and increase the need of manual

work from the other side, there is one winner and one looser

21 IGHC meeting, IST- 29 April 2015

e-Invoicing Mobilization
 Standardize and streamline invoicing back office process
 Promotion usage of a unique standard (IS-XML) and unique platform
(SIS)
 Coordinate airline supplier invitation and assist for onboarding
 Create industry awareness on possible cost savings
 Have IT supplier compliant with IS-XML

 This is a board monitor activity

 Airlines CEO have decided to have this activity as a priority
 There are yearly target to achieve with a aim at 100% e-Invoicing

Both parties save on cost, this is a win-win situation

22 IGHC meeting, IST- 29 April 2015

Mobilization update
2012 2013 2014 2015

1300 Operators
Total number of 150 operators 358 operators 1000 operators
241 suppliers
users 80 suppliers 136 suppliers 223 suppliers
(YTD)

Invoice count
870 1400 1500 1600 (est)
(‘000)

Billing
USD32bn USD66bn USD71bn USD74bn (est)
throughput

23 IGHC meeting, IST- 29 April 2015

Ground handler adoption

24 IGHC meeting, IST- 29 April 2015

Call for action
 Get understanding of the opportunity:
 Changes required on your end, technically and process wise
 Benefits and cost savings associated
 Discuss with our customers
 See if you billing solution is already compliant
 Get more information: www.iata.org/Mobilization

 Contact IATA if needing support

 adoptis@iata.org

25 IGHC meeting, IST- 29 April 2015

 www.iata.org/Mobilization

Bruno Roussel e-Invoicing standard and Mobilization Manager

 Networking Break

#IGHC_2015
 Wednesday Stream:
Business, Development, Leadership
 Customer Satisfaction: Despite Regulatory Restrictions,
How Can We Keep our Customers Happy?
Moderator
Simon Calder, Travel Editor, TV & Radio Broadcaster, The Independent
Panelists
Vincent Gros, Network Support Manager, Air France Cargo
Carlos Jiro Shimomoto, Airport Corporate Coordinator Ramp & Baggage
Services, GOL
Ingrid Braeuninger, Vice President Sales and Business Development, Airport
Terminal Services
Athina Kapeni, Vice President Sales & Marketing, Çelebi
Lisbet Mensa-Annan, Head of Operational Projects & Strategy,
Copenhagen Airports (CPH)
Customer Satisfaction
Lisbet Mensa-Annan
Head of Operational Projects & Strategy
Copenhagen Airports (CPH)
 Customer Satisfaction: Despite Regulatory Restrictions,
How Can We Keep our Customers Happy?
Moderator
Simon Calder, Travel Editor, TV & Radio Broadcaster, The Independent
Panelists
Vincent Gros, Network Support Manager, Air France Cargo
Carlos Jiro Shimomoto, Airport Corporate Coordinator Ramp & Baggage
Services, GOL
Ingrid Braeuninger, Vice President Sales and Business Development, Airport
Terminal Services
Athina Kapeni, Vice President Sales & Marketing, Çelebi
Lisbet Mensa-Annan, Head of Operational Projects & Strategy,
Copenhagen Airports (CPH)

28IGHC@gmail.com
 Wednesday Stream:
Business, Development, Leadership
 Digital Transformation in Aviation:
Are Wearables Relevant to Ground Handling?
Moderator
Tim Grosser, Head of Digital Transformation, IATA
Panelists
Tim Fleming, Executive Producer, Future Visual
Huseyin Ozel, Chief Technologist - EMEA Enterprise Mobility, Hewlett-Packard
Wearables in Ground
Handling
Tim Grosser
Head of Digital Transformation, IATA

35
The Wearables Revolution has started

There is more to wearables than

the apple watch…

36
 Sleep sensors
Fitness and
Activity monitors
Wellbeing Heart Rate (new)

Smart
Track vital signs
Fingerprint Chips Health and Auto alarms
Medical
Credit Cards everywhere
Categories
of
Wearables

Virtual Reality
Identification Security Infotainment Smart glasses
Smart watches

37
The market is growing

38
Some “not so successful” attempts

 Google Glass

39
Some “not so successful” attempts

Oakley Thump

40
And some of them may never catch on…

41
Where is the future, and how do we use it…

 Notifications
 Weather
 Gate Change
 Tracking
 Ramp workers and Assets
 MRO
 Maintenance Checklist
 Training
 Quality and Compliance

42
 Wearables in
Ground Handling
Moderator
Tim Grosser, Head of Digital Transformation, IATA

Panelists
Huseyin Ozel, Chief Technologist - OneHP Mobility EMEA, HP
Tim Fleming, Executive Producer, Future Visual

43
Augmented Reality as Wearable

44
Virtual Reality Using Mobile

45
46
Usage in Ground Handling ?

47
48
 Wearables in
Ground Handling
Moderator
Tim Grosser, Head of Digital Transformation, IATA

Panelists
Huseyin Ozel, Chief Technologist - OneHP Mobility EMEA, HP
Tim Fleming, Executive Producer, Future Visual

28IGHC@gmail.com
 IGHC AGENDA
Marsha Rivera-Ragusa
Director Contracts, Procurement Ground Operations,
IGHC/GHC Chairman
British Airways
IGHC Officers
Election

51
GSPs, Airports, Non-IATA airlines

Mohamed Hanno, ASE-Aero Services

Egypt
Executive Chairman & CEO

Gary Ogden, GTA Aviation

Vice President

52
 IATA Airlines

Gerald McGill, United Airlines

Sr. Manager Safety Hubs Domestic & International
Line Stations

53
Changes to the IGHC
Operating Rules

54
Section 2
 Voting Item 1: Paragraph 2.1 Membership
eligibility criteria
 Passed

 Voting Item 2: Paragraph 3.7 Remote

voting on AHM changes
 Passed

55
 Voting Item 3: Paragraphs 3.8 Clarification of
voting rules
 Passed

 Voting Item 4: Paragraph 4.2 New criteria for

IGHC Officers
 Not Passed

56
 Voting Item 5: Paragraphs 3.1, 3.3, 3.5, 4.1,
4.6, 5.1, 5.2, 6.3, 10 Alignment with current
IATA governance structure
 Passed

 Voting Item 6: Paragraphs 1.1, 1.2, 2.3, 3.2,

3.4, 3.5, 3.6, 4.4, 6.4 Editorial changes
 Passed

57
Changes to AHM

58
 Chapter 6 (ASG proposal)

 Voting Item 1: AHM 640, 650

 Passed

59
 Chapter 8 (AGSA proposal)
 Voting Item 1: AHM 801, Item 2.2.3 (a):
 Passed

 Voting item 2: AHM 810, Definitions and

Terminology
 Passed

60
 Chapter 8 (AGSA proposal)

 Voting Item 3: AHM 810, Article 1, 1.1,

Article 2, 2.2, Article 8, lit. (b), Article 8, lit (c)
 Passed

61
 Chapter 8 (AGSA proposal)

 Voting item 4: AHM 810 – Annex A, Sub-

Section 3.8.3
 Passed

62
 Chapter 8 (AGSA proposal)

 Voting item 5: AHM 810 Annex B and Annex

B Simplified Procedures, Sub-paragraph 1.2,
1.4, 3.1, Paragraph 5, 6, 7, 8, 9, 10, 11
 Passed

63
 Chapter 8 (AGSA proposal)

 Voting item 6: AHM 810 – Procedure – For

Line Maintenance, Title, Sub-paragraph 8.1,
8.3 and 9.1
 Passed

64
 Chapter 8 (AGSA proposal)

 Voting item 7: AHM 815

 Passed

65
 Chapter 9 (GSEE proposal)

 Voting Item 1: AHM 900, AHM 910, AHM 915,

AHM 922, AHM 957, AHM 968, AHM 976
 Passed

66
 Chapter 9 (GSEE proposal)
 Voting Item 2: AHM 910, 913 and 914
 Passed

 Voting Item 3: AHM 920, 920a, 979

 Passed

67
 Chapter 9 (GSEE proposal)
 Voting Item 4: AHM 921, 923, 926, 927
 Passed

 Voting Item 5: AHM 925, 925a

 Passed

68
 Chapter 9 (GSEE proposal)

 Voting Item 6: AHM 931, 932, 934

 Passed

69
 Results

 All proposed changes to Operating Rules and

AHM passed and will be submitted to ASC for
approval
 Detailed results will be posted on the IGHC
extranet

70
2016!
 2016!
Janet Wallace
Director Contracts, Procurement Ground Operations,
Air Canada
IGHC CLOSING
Thank You To Our
Sponsors

76
Networking Lunch