KOLEJ VOKASIONAL SUNGAI PETANI 2

JABATAN HOSPITALITI

PERANCANGAN KURSUS
COURSE OUTLINE

MAKLUMAT KURSUS (COURSE INFORMATION)

SEMESTER/SESI (SEMESTER/SESSION) : SEMESTER 1/ SESI 2022/2023

KOD KURSUS (COURSE CODE) : DHD1153
NAMA KURSUS (NAME OF COURSE) : AESTHETIC OPERATIONAL
ADMINISRATION
BEBAN AKADEMIK PELAJAR :
(STUDENT ACADEMIC LOAD)

KategoriAktiviti Aktiviti Pembelajaran Jumlah Jam/Semester

(Category of Activities) (Learning Activity) (Total Hours/Semester)
Kuliah (Lecture) 20
Pembelajaran berbantu Tutorial/Amali (Tutorial/Practical) 28
(Guided learning) Aktiviti pembelajaran bertumpukan pelajar
8
(Student centered learning activities)
Persediaan untuk tugasan/projek
15
(Preparation for assignments/projects)
Pembelajaran kendiri Pembelajaran kendiri/ulangkaji
29
(Self learning) (Independent study/revision)
Persediaan bagi penilaian
10
(Preparation for assessment)
Penilaian berterusan
8
Penilaian rasmi (Continuous assessments)
(Formal assessments) Menduduki peperiksaan akhir
(Final examination sitting)
Teori 2
Praktikal 0
JUMLAH JAM BELAJAR (JJB)
120
TOTAL STUDENT LEARNING TIME (SLT)

Kursus Pra-syarat (Pre-requisite Course) : None

NamaPensyarah(Name of Lecturer) : 1. Sila isi nama pensyarah yang mengajar

Disediakan oleh (Prepared by): Disahkan oleh (Approved by):

Tandatangan (Signature): Tandatangan (Signature):
Nama (Name): Nama (Name):

Ketua Program Kosmetologi Ketua Jabatan Hospitaliti

Tarikh (Date): Tarikh (Date):

MATLAMAT (GOALS):
DHD1153 1
This course enables students to comprehend entire salon operations in accordance with Standard Operating
Procedure (SOP). Students should be able to study aesthetic operational requirement, establish operational
documents, administer operational expenditure budget, organize operational activities, monitor operational
activities implementation, administer operation work area maintenance, and prepare operational administration
performance report. The activities for this course should be carried out through teamwork.

SINOPSIS (SYNOPSIS):

Aesthetic Operational Administration competency unit are the activities to administer the operation of
Aesthetic services based on the planning in accordance with Standard Operating Procedure. The outcome of
this competency is to ensure all aesthetic operation is being carried out efficiently and systematically so that
the services recommended to the clients will be delivered in the most efficient and economical way. The
activities for this course should be carried out through team work.

HASIL PEMBELAJARAN (LEARNING OUTCOMES):

Upon completion of the course, students will be able to:

1. Explain important procedures in managing aesthetic operational administration. (C3, PLO1)

2. Apply procedures to carry out all the aesthetic operation efficiently and systematically. (P3, PLO2)
3. Establish a team work aesthetic operational documentations content. (A3, PLO5)

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ISI KANDUNGAN (CONTENT):

MINGGU KANDUNGAN PENTAKSIRAN

(WEEK) (CONTENT) (ASSESSMENT)
1–2 1.0 AESTHETIC OPERATIONAL REQUIREMENT Quiz

Theory:
1.1 Introduction to operational administration
1.2 Services and product offered.
1.3 Aesthetic operational requirement (company business plan,
financial plan, resources, Standard Operating Procedure, etc)
1.4 Hygiene, Health, Safety, Environmental and Security
requirements.
1.5 Professional development program.
1.6 Business budget resources and revenue, company asset and
capital expenditure.
1.7 Salon concept and facilities setup.

Practical/ Tutorial
1.1 Search company business plan for salon
1.2 Present content of a business plan for salon
3–5 2.0 ESTABLISH OPERATIONAL DOCUMENTS Quiz
Practical work
Theory:
3.1 2.1 Company policies and procedures.
3.2 2.2 Responsible team such as legal personnel, internal staff, external
3.3 personnel, authorized personnel.
3.4 2.3 Types of operational documents.
3.5
3.6 Practical/Tutorial
3.7 2.1Search and compile in group, operational documents / report /
checklist / forms
3.8 2.2 Prepare company organization chart
6–7 3.0 ORGANIZE OPERATIONAL ACTIVITIES Writing Test
Practical work
Theory
3.1 Customer appointment and requirements
3.2 Types of services offered
3.3 Services and product quality controls
3.4 Waste management plan

Practical/Tutorial
3.1 Review customer feedback and satisfaction form
3.2 Develop waste management plan for salon

DHD1153 3
 8–9 4.0 MONITOR OPERATIONAL ACTIVITIES Writing Test
IMPLEMENTATION Practical work

Theory
4.1 Work area / storage tidiness and cleanliness
4.2 Product storage system and procedure
4.3 Type of consumable materials
4.4 Company inventory system
4.5 Customer record, filling, profiles, and feedback
4.6 Operational activities improvement plan

Practical/Tutorial
4.1 Compile company inventory documentation
4.2 Fill in form /write report on incident and accident
10 – 11 5.0 ADMINISTER OPERATION WORK AREA MAINTENANCE Writing Test
Practical work
Theory
5.1 Salon facilities, equipment, tools and materials.
5.2 Work area setup and concept.
5.3 Housekeeping and work organization system
5.4 Company maintenance procedure.
5.5 Safety to prevent emergency and fire.

Practical/Tutorial
5.1 Record maintenance activity of salon facilities and equipment.
5.2 Prepare procedure for any emergency and fire.
12 – 14 6.0 PREPARE OPERATIONAL ADMINISTRATION Writing Test
PERFORMANCE REPORT Presentation

Theory
6.1 Document /records of operational activities
6.2 Improvements plan status
6.3 Operation of improvement plan
6.4 Organizational Chart / Authorised personnel
Practical/Tutorial
6.1 Prepare, evaluate and present performance report (Base on
previous case study)
6.2 Create improvements plan for operational administration
performance
15 Study Week

16 - 17 Final Examination Week

DHD1153 4
AMALI (PRACTICAL):

1. Present content of a company business plan for salon

2. Search and present operational documents/report/ checklist/forms
3. Prepare company organization chart
4. Develop waste management plan for salon
5. Fill and review customer feedback and satisfaction form
6. Compile company inventory documentation
7. Fill incident and accident reporting form/template
8. Record maintenance activity for facilities and equipment at salon
9. Evaluate performance report
10. Create improvements plan for operational administration performance

DHD1153 5
PENILAIAN (ASSESSMENT):

1. Penilaian Berterusan (Continuous Assessment) : 70 %

● Kuiz (1) – 10%

● Ujian bertulis (1) – 20%

● Kerja praktikal (3) – 30%

● Tugasan individu/kumpulan (1) – 10%

2. Peperiksaan Akhir Amali (Practical Examination) : -

3. Peperiksaan Akhir Teori (Theory Examination) : 30 %
Jumlah : 100 %

Assessment Specifications Table (AST):

ASSESSMENT METHODS FOR

COURSEWORK (CA)

PRESENTATION
WRITING TEST

PRACTICAL

GROUP
WORK
QUIZ
CONTEXT

CLO1 CLO2 CLO3

*(1) *(1) *(3) *(1)

10% 20% 30% 10%
1.0 Study Aesthetic Operational Requirement
/
2.0 Establish Operational Documents /

3.0 Organize Operational Activities

/
4.0 Monitor Operational Activities Implementation
/
5.0 Administer Operation Work Area Maintenance /

6.0 Prepare Operational Administration Performance Report /

Remark :
1. Suggested time for :
a. Quiz : 15 – 20 minutes
b. Test (Theory) : 30 – 60 minutes
c. Test (Practical) : 120 – 150 minutes
d. Presentation : 15 – 20 minutes
2. 40 Notional hours is equivalent to 1 credit.

RUJUKAN (REFERENCES):
DHD1153 6
1. Tezak, E. &Folawn, T. (2012). Successful Salon & Spa Management. (6th Ed.). USA. Milady/Cengage
Learning.
2. Pengurusan Akademik Unit Vokasional, BPTV, KPM (2016) Kurikulum Standard Kolej Vokasional (KSKV),
Diploma Kosmetologi, (HKM)
3. Milady, (2016). Milady’s Standard Cosmetology. USA. Milady/Cengage Learning.
4. Rawlinson, S. (2017). International Spa Management: Principles and Practices. Goodfellow Publishers.
5. Alberino, T. (2018). Salon Ownership and Management: The Definite Guide to The Professional Beauty
Business. USA.
6. Wisnom, M.S., & Capozio, L.L. (2020). Spa Management: An Introduction. USA. Xan Edu

KEHADIRAN/PERATURAN SEMASA KULIAH (LECTURE ATTENDANCE/REGULATION):

1. Pelajar mesti hadir tidak kurang dari 80% masa pertemuan yang ditentukan bagi sesuatu kursus.
Students must attend lectures not less than 80% of the contact hours for every course.

2. Pelajar yang tidak memenuhi perkara (1) di atas tidak dibenarkan menduduki peperiksaan akhir. Markah
sifar (0) akan diberikan kepada pelajar yang gagal memenuhi perkara (1).
Students who do not fulfill (1) will not be allowed to attend final examination. Zero mark (0) will be given to students
who fail to comply with (1).

3. Pelajar perlu mengikut dan patuh kepada peraturan berpakaian yang berkuatkuasa dan menjaga disiplin
diri masing-masing untuk mengelakkan dari tindakan tatatertib diambil terhadap pelajar.
Students must obey all rules and regulations of the college and must discipline themselves in order to avoid any
disciplinary actions against them.

4. Pelajar perlu mematuhi peraturan keselamatan semasa proses pembelajaran dan pengajaran.
Student must obey safety regulations during learning and teaching process.

MATRIK HASIL PEMBELAJARAN KURSUS DAN HASIL PEMBELAJARAN PROGRAM

(MATRIX OF COURSE LEARNING OUTCOMES AND PROGRAMME LEARNING OUTCOMES)

Dilampirkan (As attached).

DHD1153 7