Interview Feedback Form

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Candidate Name:
Interviewer:
Date:
Resources:
Interview Guides and example questions
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Philips Behavior Focus

Name of interviewer Fit for Philips (please fill the leadership ask Scoring
assigned to you, in bold).
Customer First - Choose an item.
Quality and Integrity Choose an item.
Team up to Win Choose an item.
Take Ownership to Deliver Fast Choose an item.
Eager to Improve and Inspire Choose an item.

Leadership Asks focus (Use for leadership roles)

Name of interviewer Fit for Philips (please fill the leadership ask Scoring
assigned to you, in bold).
Lead boldly with an enterprise mindset Choose an item.
Role model the Philips behaviors and culture Choose an item.
Lead transformation to raise performance Choose an item.
Commit and drive swift execution Choose an item.
Develop people and upgrade capabilities Choose an item.

Name of interviewer Fit for Job Criteria Scoring

Choose an item.
Choose an item.
Choose an item.
Choose an item.
Choose an item.

Fit for the Future

Possibilities after this role at Philips Choose an item.

Feedback Narrative: (insert comments and observations in relation to scoring provided).

 Interview Feedback Form

Fit for the role:

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Fit for Philips Behaviors:

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Fit for the future:

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Hire Potential: Yes No

If no, is there hiring potential for another role in the organization?
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 Interview Feedback Form

Leadership Asks Capability Questions

 As Philips Leaders we act boldly and swiftly with an enterprise mindset to ensure quality & patient safety, delight
customers and deliver on our company goals. We live by the leadership asks. Which of the 5 do you recognize
Intro yourself in the most and which one would you like to strengthen?
 Can you give an example of a situation where you encountered the above?
 Can you give an example when you prioritized your customer needs where that was less beneficial for your team  Drive outcomes: Customer (first), Philips
and/ or yourself? Enterprise (second), own organization (third)
Leaders lead boldly  Can you give an example when you prioritized your company success over your own team?  Deliver impact with bold action: Focus (fewer) to
 Can you give an example when there was pressure to deliver the short-term results and still you managed to deliver quality and customer success (better) and
with an enterprise ensure your team focused on the future? scale (bigger)
mindset  Can you describe a time when you had to decide in an uncertain situation?  Orchestrate end-to-end execution and optimize
 Customers often need support in deciding exactly what they want. Describe a time when you invested time and performance across the enterprise
effort in helping a customer evaluate his/her needs.
As above  Customers first ․
Leaders role model the  Patient safety, quality and integrity always
Philips behaviors &  Team up to win ․
culture  Take ownership to deliver fast
 Eager to improve and inspire
 Can you give an example where prioritization of resources was needed? How did you manage to achieve results  Go to Gemba, structurally resolve root causes
with the resource constraints? that prevent achieving higher performance
Leaders lead  Can you describe a situation where you had to ‘raise the norm’? How did you deal with possible resistance? norms.
 Can you describe a new solution you initiated to remove complexity?  Transform to reduce complexity and enable
transformation to raise solutions and new business models.
 Can you tell about a complex experience in working with other parts/ teams of the organization? How do you get
performance the most out of multi-disciplinary collaboration?  Resource and orchestrate plans well to ensure
excellent execution along the value chain to the
customer
 Can you describe how you create alignment and handle decision making, especially in situations where there is  Run effective meetings, with safe environment
ambiguity? And how do you run your (team) meetings? for voices to be heard, and what we need from
 Can you tell about how you determine what to delegate vs when your active participation is required? each other for success
 Can you give an example where you strengthened execution in your team whilst showing compassion at the same  Clarify accountability and empower our 80,000
Leaders commit and
time? And how do you ensure your team works in a fast and agile way? people Empower people to act with speed &
drive swift execution agility
 Don’t delegate dilemmas nor allow ‘optionality’.
Compassionately enforce execution until goals
are achieved
 Can you give an example of how you ensure you hire, onboard and develop people?  Drive the Leadership Asks to next levels of
 Can you tell about how you give feedback and how you ensure you receive feedback? How do you create a management and get the right people in the job.
‘feedback culture’? ․
Leaders develop people  Can you describe how you ensured that the required culture was displayed in your team on both collective and  Onboard people to full effectiveness in their role.
& upgrade capabilities team level? Coach and support. ․
 Regularly give/seek personal feedback. Praise
productive behavior, point out unproductive
behavior
 Interview Feedback Form

Philips Behavior Questions

ADDITION
Behavioral Questions ESSENTIAL Behaviors to Observe AL
Behaviors
to
Describe a time when you chose to exceed, rather than meet, a 1. Always prioritizes his/her work to deliver on customer commitments
customer’s expectations. Why did you do so, 2. Cared deeply to deliver a great customer experience; seeks feedback
and what were the results? to identify pain points to improve on
1 Customers First All companies have some customers or accounts that are less
3. Takes responsibility to resolve customer problems in a timely and Listening and
profitable or more trouble than others do. Describe a time when
proactive way Understanding
you made such a customer feel highly valued, possibly leading to
Describe a situation in which you converted a hostile or dissatisfied Communication
customer into a satisfied client. Competitiveness

Customers often need support in deciding exactly what they want.

Describe a time when you invested time and effort in helping a
customer evaluate his/her needs.
Discuss a time when your integrity was challenged. What did you do? 1. Applies quality and regulatory standards to own work
What was the outcome? 2. Looks for opportunity to improve the quality in own area/team
2 Quality and 3. Keeps promises, is transparent and speaks up when non-compliant
Tell me about a business situation in who you felt those around you Quality Orientation
Integrity behavior is observed
were not dealing with integrity. What did you do?
Talk me through a specific example of a time when you needed to
conform to a policy which you didn't agree with. What did you do?
What was the outcome?
Describe a situation when you needed to work across 1. Participates constructively and willingly as a team player, including
teams/groups/functions to achieve a common goal. What did you do? adapting own position for the good of the team
What was the outcome? 2. Has robust dialogues, soliciting other's contributions to come to Trans disciplinarity
Tell me about a time when you rallied a team or working group to
3 Team up to win productive conclusions and decisions Taking
improve their delivery outcomes and go on to deliver excellence. What
3. Follows through on team agreements also when disagreeing Accountability
did you do? What was the outcome?
Describe a situation in which working in a team did not go according to individually
plan - what did you do? What was the outcome?
Describe a time when you had to step up to deliver for a client in a 1. Takes personal responsibility for decisions, actions and failures
4. Take ownership to deliver fast particularly challenging or constrained context. What did you do? 2. Identifies issues, explores root causes and pro-actively ensures quick
What was the outcome? resolution Decisiveness Integrity
3. Persists in accomplishing objectives despite obstacles, stops internal
debates and urges colleagues to get to results fast

5 Eager to improve and inspire
Describe a situation where your leadership was able to motivate 1. Learns from experience, reflects, actively seeks and gives feedback
your team to improve their performance. What did you do? What to improve
was the outcome? 2. Applies LEAN practices in own team
Tell me about a time when you had to learn on the job and then apply
3. Suggests simple, effective ways of working; cuts wasteful activities
this learning to inspire / motivate those around you. What did you do?
that don't add value and inspires others to improve Inclusion & Diversity
What was the outcome?
Tell me about a time when you had to turn around a client
relationship or project that had previously been poorly managed /
strained. What did you do? What was the outcome?
Describe a time when you create an inclusive environment in your
team. What did you do? What was the outcome?