Professional Documents
Culture Documents
Written Communication Skills
Written Communication Skills
Intro : The six functions of langage ( Jakobson ) Activity : PROFESSIONAL WRITTEN COMMUNICATION
• The factor of Context Situation 1 :
• The message communicated You are a trainee and your manager is away on business. He/She has forgotten to send
• The sender ( its information ) some figures to the director of the company, who needs them for a meeting in the
• The receiver ( how we call him/her ) afternoon.
• The contact factor ( ex : greetings ) It is 10am and your manager calls you to send the information to him.
• The use of ls language code Communication Informative
Objective
Intent ( = how you will deal with the problem ) Document to be Letter
written
- Introduction
- Situation : problem data : what, where, when…
- Problem : difficulty to solve
- Resolution : solutions retained
- Informations : details of solutions
- Conclusion : end with a call to action
==> Procedure
▪ Let’s look at the situation, raise the problem, experiment
▪ Take action with the results of the experiments
• For Facts : in the introduction present the facts by attracting the reader’s attention
• For Opinion : develop the elements of analysis, explanation arguments
• For Reccomandations : in the conclusion, leave the recipient with a positive impression and encourage
him/her to act in the way desired