Abigail Arriaga Torres

I have experience in the customer service/administrative area and I enjoy working in fast-paced
environments. I am especially fond of collaborating with others and working as a team. Willingness to
learn is one of my strongest facets.

abitas1216@gmail.com 55 2268 7154 Mexico City, Mexico linkedin.com/in/aarriagat

EDUCATION SKILLS
Bachelor's Degree in Information Systems Microsoft Outlook Microsoft Excel
Centro de Estudios Superiores Felipe
Villanueva Microsoft Word Customer service
01/2019 - 11/2022, Mexico City, Mexico
Data validation MySQL Data Entry

Time management Detail-oriented Multitasking

WORK EXPERIENCE
Zendesk Prioritization Quick learner
Desktop Support Engineer
Troubleshooting Problem solving
Aegis Innovators.
08/2023 - 08/2023, Mexico City, Mexico Technical support
Two week contract project for client endpoint migration:
Achievements/Tasks
Modernized client endpoint machines to join Azure AD.
Migrated local user profiles to Azure AD user profiles. CERTIFICATES
Assisted in the setup of Microsoft Authenticator for MFA.
SQL for Data Science (12/2021)
University of California, Davis
Customer Success Associate
Technical Support Fundamentals (04/2022)
Jeeves Google
01/2023 - 02/2023, Mexico City, Mexico
Achievements/Tasks CompTIA A+ (12/2022 - 12/2025)
Supported clients from North America and South America
(English and Spanish)
Responded to client inquiries via email and live chat to solve LANGUAGES
customer issues.
Spanish
Troubleshooting a variety of Jeeves products and services
such as their web platform/dashboard and mobile English
application as well as credit card, payment and other
financial issues.
I worked together with internal teams to solve customer
issues that were outside of my team's scope (escalation).

Shopping Operation Manager

Cornershop by Uber
03/2021 - 03/2022, Mexico City, Mexico
Achievements/Tasks
Management of more than 150 North America orders on a
daily basis via chat and phone.
Assist shoppers with tasks, payment issues and delivery
circumstances that they may encounter while they are at the
store or out for delivery.
Troubleshooting of the Cornershop app when technical
issues arise for the users (shoppers).
Respond to requests by internal customers such as customer
service, risk management and shopper support teams.

Bilingual Customer Service Representative

The Functionary
06/2020 - 02/2021, Mexico City, Mexico