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  • Bobby Horrigan Business Management in Hospitality 28oct23

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    Mr. Bobby Horrigan, GM of Acacia Hotels Manila and chairman of several hospitality organizations, discussed the impact of COVID-19 on the hospitality industry and moves toward recovery. The pandemic greatly affected tourism and occupancy rates. Hotels are focusing on technology, reduced staffing ratios, enhanced hygiene, and reassurance marketing to move forward. Signs of recovery are seen in resort destinations and isolated areas, though challenges remain. The industry must adapt quickly through agile transformation and reinventing service models to the new normal.

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    Bobby Horrigan Business Management in Hospitality 28Oct23

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    Bobby Horrigan Business Management in Hospitality 28Oct23

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    Mr. Bobby Horrigan, GM of Acacia Hotels Manila and chairman of several hospitality organizations, discussed the impact of COVID-19 on the hospitality industry and moves toward recovery. The pandemic greatly affected tourism and occupancy rates. Hotels are focusing on technology, reduced staffing ratios, enhanced hygiene, and reassurance marketing to move forward. Signs of recovery are seen in resort destinations and isolated areas, though challenges remain. The industry must adapt quickly through agile transformation and reinventing service models to the new normal.

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    16 views22 pages

    Bobby Horrigan Business Management in Hospitality 28oct23

    Uploaded by

    evangelistamatthew749
    Mr. Bobby Horrigan, GM of Acacia Hotels Manila and chairman of several hospitality organizations, discussed the impact of COVID-19 on the hospitality industry and moves toward recovery. The pandemic greatly affected tourism and occupancy rates. Hotels are focusing on technology, reduced staffing ratios, enhanced hygiene, and reassurance marketing to move forward. Signs of recovery are seen in resort destinations and isolated areas, though challenges remain. The industry must adapt quickly through agile transformation and reinventing service models to the new normal.

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    of 22

    BUSINESS

    MANAGEMENT IN
    HOSPITALITY

    Mr. Bobby
    Horrigan
    GM - Acacia Hotel Manila
    VP- Hotel, Restaurant Association of the
    Philippines (HRAP)
    Tourism Industry Board - Chairman
    CEO & Lead Founder – Horrigan
    Hospitality
    28 October 2023
    1
    TOURISM : GREATLY AFFECTED

    Credits to PATA - Pacific Asia Travel Association, HICAP 2021 UPDATES


    HOSPITALITY MOVING FORWARD
    2. Manpower: 3. Hygiene and Sanitation
    1. Hospitality Technology
    Multi-tasking & have a .5 staff to 1 room HACCP, ISO, FoodSHAP,
    Reduce the risk of virus spread with technology
    ratio ServeSafe, NSF

    Delivery Robot Contactless Payment

    4. Clean Marketing 5. Evolving to the New Norm


    Guest feel at ease & safe Business needs to adapt or lose

    05 May, 2020
    THE CHALLENGE: WHAT ARE WE FACING NOW?

    Credits to STR, HICAP 2021 UPDATES


    WHAT ARE WE WORKING ON?

    ADDRESSING THE BARRIERS


    Talks with all stakeholders

    Seeking Government Support

    Clean Marketing & Boosting


    confidence to travel

    Stay positive!

    Credits to STR, HICAP 2021 UPDATES


    SIGNS OF RECOVERY : RESORT DESTINATIONS

    ... NOW FOR THE PHILIPPINES


    Strong Performance island
    destination & isolated resorts

    “COVID Occupancy”

    Credits to STR, HICAP 2021 UPDATES


    WHAT CAN WE DO RIGHT NOW?

    AGILE TRANSFORMATION
    Respond quickly to the fluid
    situation

    Reinvent ourselves

    Credits to STR, HICAP 2021 UPDATES


    MARKETS UPDATE

    Credits to Dr. Fraser Thompson, HICAP 2021 UPDATES


    MARKETS UPDATE

    Credits to Dr. Fraser Thompson, HICAP 2021 UPDATES


    MARKETS UPDATE
    EXTENDED STAYS
    Properties remained
    resilient on the price.

    Credits to HOTSATS, HICAP 2021 UPDATES


    PH ECONOMIC UPDATE

    Credits to ROBERTO JUANCHITO T. DISPO


    PH ECONOMIC UPDATE

    + ACCOMODATION & FOOD SERVICE Seen To Grow Faster


    Credits to ROBERTO JUANCHITO T. DISPO
    HOSPITALITY BRANDING TRENDS

    FACEBOOK /
    META IS YOUR BEST FRIEND

    LIFESTYLE & PERFORMANCE


    HYPERCONNECTIVITY

    BRANDS
    EVOLVING TO
    MODERN &
    MINIMALIST

    ECO-SUSTAINABLE & CHECK OUT NIHI SUMBA


    DON’T GET LEFT
    BEHIND! SOCIAL RESPONSBILE RESORT, Indonesia
    HOTELS & RESORTS – Trip Advisor’s Top 1 Resort

    Source : Marriot logo evolution - https://logos-world.net/marriott-logo//


    ENGAGEMENT INITIATIVES

    FOUR SEASONS CHAT

    AN INNOVATOR IN THE LUXURY


    HOSPITALITY THAT ALLOWS TO
    CONNECT WITH REAL EPOPLE ON
    PROPERTY REAL TIME.
    FUTURE OF HOTELS – FLYZOO HOTEL BY ALIBABA
    MY TAKEWAYS FOR YOU

    1. Hard work & Discipline


    2. Passion with GRIT (sustained passion)
    3. Positive attitude (everything is a yes)
    4. Humility
    5. Brains
    6. Integrity
    7. Connection & networking
    8. Grooming (looking good - perception)
    9. Helping people
    10.Empathy
    But above all..
    FAMOUS FAILIRES

    DENZEL WASHINGTON'S MOTIVATIONAL SPEECH


    DENZEL WASHINGTON'S MOTIVATIONAL SPEECH
    JIM CARREY'S INSPIRING STORY ABOUT BELIEVING IN YOURSELF / Commencement Address at the 2014 MUM Graduation
    Mr. Bobby Thank you & my
    Horrigan pleasure.
    GM - Acacia Hotels
    VP- Hotel, Restaurant
    Association of the
    Philippines (HRAP)
    CEO & Lead Founder –
    Horrigan Hospitality

    WWW.MAIN.HRAP.ORG.PH WWW.HORRIGANHOSPITALITY.COM

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