SILER OAK HEALTH – EMPLOYEE

ASSISTANCE PROGRAM
August 8 2023

OVERVIEW

1. Project background and description

51.3% and 46.8% of our users are males and females, respectively. The rest
prefer not to disclose. 55% of our users are between the age group 24-34.
We serve Employee Assistance Program Services in a B2B model and have
350+ companies across India. Reliance, Siemens, and PwC are some of our
customers.
EAP provides the following solutions:
- Counselling Services (including phone and video calling and face to face
counselling,)

- Instant Chat and Helpline support to book counselling services

- Programs: Specific programs for specific mental health challenges

- Mindfulness tools

- Wellness and Beyond Services – Diet, Legal, Finance and Work-Life support

- Self Help tools such as – Blogs, Comics, Assessments, Mindfulness audios and
videos, Podcasts, Case studies, Answers to commonly asked questions, etc.

- Corporate - Yoga Videos

2. Project scope

Our focus is greater user engagement, and we wish to do the following – release a
single mobile application MVPs in phases with highest priority for user’s
personalized onboarding, effective counselling booking management process and
access to other helpful resources inside the application as the focus

1 Contact : shampas@silveroakhealth, @vijays@silveoakhealth.com

 3. High-level requirements

1. Build a High-Quality, Empathetic, and Healing User Experience for mental

health support with mobile first design and global sensibilities

• HIGH QUALITY USER EXPERIENCE

o The top 3 reasons our user takes counselling for are – anxiety disorder, general
stress, and relationship issues. Most users with mental health issues access
digital support between 7pm-12am.
o Thus, we want our application aesthetics to have a calming effect and UX to be
user friendly
• Onboarding
o Ability to access all services either from home page via navigation panel, or
chatbot or other sections.
o Ability to use infographic based and questionnaire-based assessments via a
chatbot or home screen to understand user’s need and personalized their
solution.
o Ability to see one’s assessment results and ability to take assessments again to
be able to track one’s progress (eg: Youper application assessments)
o Ability to do mood check-in
• Counselling
o Ability to book an appointment with the counsellors, dieticians, legal and financial
service providers based on user’s ‘goals’, language preference and medium of
communication preference (phone/video/in person)
o Ability to access video counselling service from within the app (can use
extensions of Microsoft teams)
o Ability to chat with the counsellor, reschedule or cancel the counselling and give
feedback to the counsellor
• Tools
o Ability to perform mindfulness meditations
o Ability to journal
o Ability to read articles
o Ability to listen to podcasts or access our podcast on Spotify
• Programs
o Ability to enroll and track progress of a therapy program
o Ability to pause a program
• User’s Me section or Journey

2 Contact : shampas@silveroakhealth, @vijays@silveoakhealth.com

 o Ability to track user’s journey of counselling and use of other tools like – journals,
gratitude notes, mindfulness application, puzzles, articles, etc.
• Ability to share services with family members within the application with discretion for age
and relation with the employee.
• Ability to share feedback with Silver Oak Health in terms of which tools helped them,
counselling feedback and basic utility feedback
• Ability to receive notifications, get updates on new webinars, latest programs, and any other
new features

4. Deliverables

1. Design language
2. UI and UX screens for web, and mobile applications to assist the user’s
journey for the requirements mentioned
3. UI elements and resources to reuse in the application screens to be made in
future

5. Stakeholders

Since the service if B2B2C, the applications will be used by end users, their families,
tested by HR’s and leadership of businesses.

6. Implementation plan

Parts of the project will be released in an incremental manner.

The most key features are the user’s onboarding, personalization logic, booking and
accessing counselling services and have access to various offerings in the
application from the home page and a profile section with settings

3 Contact : shampas@silveroakhealth, @vijays@silveoakhealth.com