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  • Role Play Scenarios Staffing

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    Fahru Ferdinand Ortez
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    This document outlines 6 role-play scenarios for a group interview guest service role. The scenarios include: 1) a group of teenagers bowling without shoes which violates policy; 2) an unscheduled birthday party that brought outside food; 3) guests returning half-eaten pizza with a hair; 4) intoxicated guests who have lost their child; 5) a broken prize from the day before; and 6) a newly scratched bowling ball. For each scenario, potential roles are provided for those participating in the role-play.

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    Roleplay about situation at restaurant

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    Role_Play_Scenarios_Staffing

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    This document outlines 6 role-play scenarios for a group interview guest service role. The scenarios include: 1) a group of teenagers bowling without shoes which violates policy; 2) an unscheduled birthday party that brought outside food; 3) guests returning half-eaten pizza with a hair; 4) intoxicated guests who have lost their child; 5) a broken prize from the day before; and 6) a newly scratched bowling ball. For each scenario, potential roles are provided for those participating in the role-play.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    53 views1 page

    Role Play Scenarios Staffing

    Uploaded by

    Fahru Ferdinand Ortez
    This document outlines 6 role-play scenarios for a group interview guest service role. The scenarios include: 1) a group of teenagers bowling without shoes which violates policy; 2) an unscheduled birthday party that brought outside food; 3) guests returning half-eaten pizza with a hair; 4) intoxicated guests who have lost their child; 5) a broken prize from the day before; and 6) a newly scratched bowling ball. For each scenario, potential roles are provided for those participating in the role-play.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 1

    GROUP INTERVIEW GUEST SERVICE ROLE PLAY SCENARIOS

    Scenario #1
    A group of 3 teenagers are bowling on a lane. They are joined by 2 friends—
    who pick up bowling balls and begin playing along. The center’s policy is that all
    bowling guests must wear bowling shoes. Role play your interaction with this
    group of guests.
    Potential roles: 1—Guest service rep; 2—Manager; 3 &4—Guests.

    Scenario #2
    A group of guests have come in for an unscheduled birthday party. They have
    set up party decorations on tables, brought a cake, and also drinks and snacks.
    The center’s policy is that no food can come into the center, with the exception of
    birthday cakes. Role play your interaction with this group of guests.
    Potential roles: 1—Game room attendant; 2—Manager; 3---Birthday child; 4
    —Birthday child’s mom.

    Scenario #3
    Two guests return to the snack bar with a half eaten pizza. They point out to you
    that a hair is on the remaining half of the pizza. Role play this situation and your
    interaction with the guests.
    Potential roles: 1—Snack Bar Attendant; 2—Food Manager; 3&4--Guests

    Scenario #4
    Two guests (a couple) come to the bar and request 2 alcoholic drinks. They
    appear to be a bit “tipsy”….. while ordering, they realize that they have lost track
    of their child, and one gets a little hysterical. Role play this situation and your
    interaction with the guests.
    Potential roles: 1—Bartender; 2—Manager; 3 & 4--Guests

    Scenario #5
    A guest and her child come to the prize counter holding a prize they earned
    yesterday. It is obviously broken, but may have been broken by misuse. Handle
    this situation and your interaction with the guests..
    Potential roles: 1—Prize Counter attendant; 2—Manager; 3 & 4--Guests

    Scenario #6
    A dad and his son come to the bowling counter with a ball that is badly
    scratched. The dad is mad, explaining his son just got this ball for his birthday 2
    days ago. He claims our bowling lane damaged the ball. Role play this situation
    and your interaction with the guests.
    Potential roles: 1—Counter attendant; 2—Mechanic or GSR; 3—Dad; 4—
    Son.

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