College of Business Administration Education

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Bolton Street, Davao City
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Defense Minutes

Title:

CUSTOMER SATISFACTION ON ONLINE FOOD DELIVERY SERVICE

AMONG UNIVERSITY WORKING STUDENTS IN DAVAO CITY

Proponents:
Ellivera, Kyle Clifford A.
Ibañez, Tricia May A.
Lascoña, Jay Limar S.

Adviser:
Prof. Joanna Lynn Mercado

Panelist:
Prof. Clyde Abner Valdez
Prof. Christian Paul J. Moyon

Chairman:
Member:

Date of Defense: March 30, 2023

Parts Panel 1 Panel 2 Remarks

INTRODUCTION- problem situation of - Prof. Valdez Add 5 citations
DV with source/s. per paragraph
and 5-year
- the importance of DV and recency.
studies/research on it with source. Prof. Moyon Prof. Valdez
- the link of the independent variable/s (TAM) is no longer
with source/s or theory, followed by one accepted, it should be
or two sentences discussion of each IV. changed.
(you can put your figure 1 only) Prof. Moyon -
Indicators should
Prof. Moyon - have 1 author only.

Change Dependent
- Discussion of IV’s and indicators - - variable into Main
variable.

Change Independent
variable into
 Moderating variable.
- Discussion of DV and indicators
State how income will
become beneficial to
the respondents.

Add gap and urgency

of the study.

- the research gap, the urgency of the

study, and contribution to the literature
and new knowledge if any.
- Significance of the study, state the
general importance of your study and
the social value of your research. You -
may or may not cite sources.
- Research Objectives and hypothesis
(in paragraph form)
Methods:
Participants Move the Method to
Who participated? How many? How were Prof. Moyon Prof. Valdez the next page.
they selected? Provide demographic
characteristics and details and justification Utilize stratified
of data sampling -clearly discuss the sampling method.
inclusion and exclusion criteria
Materials/Instruments Respondents should
a. Describe the materials used and - - be 18-24 years old.
explain how they were used in the study.
They may be in a written form
adapted/constructed/modified by the -
researchers and discuss the questionnaire
validation and reliability (for researcher-
made)
Design and Procedure
- Describes the research protocol, explains - -
how measurements were made, and what
calculations were performed.
- Describes the design of the study - - -
- Discusses the appropriateness of the - -
design and method.
- Present the execution of the study. - - -
- The procedure that is followed in data - - -
gathering
- Last paragraph, a brief description of - - -
statistical tests used -

Results and Discussion -

Present the descriptive tables for each
variable (present the summary means of all
indicators and the overall mean of the
latent variable)
 Present the level or extent of IV, DV
and/or MV (if applicable)
 Provide at least one paragraph to
describe each table (focus on the
overall mean, the data
patterns/trends, the highest and
lowest means and the standard
deviation)
 Literature support not needed in this
chapter

Provide at least two discussion paragraphs

for each research objective (descriptive):
 Explain and interpret the results of
the study
 Explicate and provide implication or
meaning of the findings
 Provide discussion on how the result
of the study supports or disproves
the literature (both theoretical and
empirical evidence)

Enhance the discussion on descriptive

findings by utilizing the item statements
from the tabulated results as appended in
the paper

Place the tables containing the indicators of

the variables along with the item
statements in the appendix section of the
paper

References
APA format 7th edition see to it you get the
DOI or the RRL
Check in-text citation versus references

References

Prepared by: Kyle Clifford A. Ellivera

Secretary of the group: Tricia May A. Ibañez

Conformed By: Jay Limar S. Lascoña

Panel 1: Panel 2:
Name: Prof. Christian Paul J. Moyon Name: Prof. Clyde Abner Valdez

Noted By: Prof. Joanna Lynn Mercado

Christian Paul J. Moyon, DBM Research Adviser
Research Coordinator