Vancouver Release Notes

Vancouver Release
Notes
Last updated: January 12, 2024

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 Vancouver Release Notes

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 Vancouver Release Notes

Configuration Management Database (CMDB) release

notes
The ServiceNow® CMDB application stores data about the infrastructure
of your organization. CMDB was enhanced and updated in the
Vancouver release.

CMDB highlights for the Vancouver release

• Increase the level of adoption of key CMDB features and application

services by using direct links to explore, set up, and start immediately
using those features, in the Insights view in CMDB Workspace.

• Visualize the hierarchical map of CIs and the relationships between

them by using the Unified Map feature in CMDB Workspace. Use
the map to centrally see attributes, related items, changes, and
application services related to CIs.

• Expand the scope of a Find Gap CMDB 360 query by choosing multiple
non-reporting discovery sources.

• Drill down the Data mismatch tile in the CMDB 360 view in CMDB
Workspace to the Multisource Data Preview page which is now
implemented as a UI Builder (UIB) component. This page provides
greater visibility into how discovery source attribute values are used to
populate the CMDB.

• Review the list of business services that you want to bulk-convert

into application services before starting the conversion operation. This
review helps prevent unintentional conversion, which then can't be
undone.

See Configuration Management Database ( CMDB ) for more

information.

Important information for upgrading CMDB to Vancouver

During upgrade, a fix script that re-parents the Reconciliation Definition

Mapping [cmdb_reconciliation_definition_mapping] table, runs. The
length of time that it takes this fix script to complete depends on the
number of reconciliation rules in the upgraded instance and will typically
add several minutes to the upgrade.

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 Vancouver Release Notes

Re-parenting the Reconciliation Definition Mapping

[cmdb_reconciliation_definition_mapping] table is necessary to ensure
that data in that table is captured by update sets when exporting
reconciliation rules between instances. After upgrading, any changes to
reconciliation rules are fully captured by update sets and are properly
ported to destination instances.

New in the Vancouver release

CMDB Workspace store apps

• CMDB Workspace version 3.6:

• The CMDB performance insights tile in the Insights view provides

insights and recommendations about configurations that affect the
performance of various CMDB features. Use the provided direct links
to adjust settings that can improve performance of the CMDB.

• The CMDB data adoption tile in the Insights view, now also checks for
the adoption of the following features:

• Synchronization of group assignment attributes to ensure that the

managed_by_group attribute is synchronized for all CIs in a class.

• Principal Class filter which limits the number of CIs that appear in list
views, to improve performance.

• The Cloud and non-cloud resources tile now provides the Application
Services pie chart with details about cloud and non-cloud status of
application services based on the status of their CI members.
For more information about the Insights view in CMDB Workspace, see
Insights view in CMDB Workspace.

• CMDB Workspace version 4.0: Unified Map lets you visualize the
hierarchical map of CIs including all the relationships between them,
centered on a CI set as a home node. The Unified Map feature
combines the capabilities of the legacy Dependency Views and
Service Mapping into a single map with a unified look and feel
experience. Use a map to see related items, changes, and application
services related to a CI.

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 Vancouver Release Notes

CSDM and the CMDB Data Foundations Dashboards (2.2.1) store app

• Manage performance of the CSDM and the CMDB Data Foundations

Dashboards by deactivating CMDB or CSDM metrics that you don’t
need. Settings for deactivating metrics are preserved during upgrades.

• The following two metrics are no longer available in the CSDM Data
Foundations dashboard, under the Fly tab:

• Information Objects Missing an App Service Relationship

• Catalog Request Items Related to Service Offerings

IntegrationHub ETL (3.2) store app

Set a custom preview size value per transform map which overrides
the value of the sn_int_studio.preview.size system property. The
sn_int_studio.preview.size property globally applies to all ETL transform
maps to determine the number of sample data records that are
loaded for preview.

You can improve performance by partially loading a schema for a

transform map to generate the data structure for the map. In that
case, the data structure for the map is generated based only on those
sample records that were loaded.

• IntegrationHub ETL automatically sets an ETL transform map to be in

read-only mode if a map isn’t associated with an import set. In this case
you can’t edit mappings or transforms in the map.

• The list of ETL transform maps on the landing page of IntegrationHub

ETL, by default, is now grouped by CMDB applications. You can expand
or collapse each group, or ungroup the list.

Insights view in CMDB Workspace

Use the Insights view in CMDB Workspace to see and increase the level
of adoption of key CMDB features and application services. Explore
how tools and features can maximize the health and efficiency of your
CMDB and use direct links to explore, set up, and start using features
immediately.

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 Vancouver Release Notes

Limiting the number of services in the CMDB Health service dashboard

Limit the number of service CIs that you want to appear

in the CMDB Health service dashboard by setting the
glide.cmdb.services_hierarchy_limit system property. This limit applies to
any child class of the Application Services [cmdb_ci_service_auto] class.

Quick start tests for CMDB

After upgrades and deployments of new applications or integrations,

run quick start tests to verify that CMDB works as expected. If you
customized CMDB, copy the quick start tests and configure them for your
customizations.

Changed in this release

Data retention policy for the Audit Results table in Data Certification

Data archiving in the Now Platform adds an archive policy to

the Audit Results [cert_audit_result] table that archives any records
created more than two years ago. Archived records are stored in the
ar_cert_audit_result table for seven years, after which they are destroyed.
For more information, see Data archiving.

Choose multiple non-reporting discovery sources in a Find Gap CMDB

360 query

Extend the scope of a Find Gap CMDB 360 query in CMDB Workspace by
choosing multiple non-reporting discovery sources.

Multisource Data Preview page in CMDB 360 view in CMDB Workspace is

implemented as a UIB component

Visualize data reported by multiple discovery sources by viewing the

Multisource Data Preview page. Highlighted discovery source values
that were used as the current attribute values in the CMDB show how
discovery sources are used to populate CMDB attributes.

Track progress of CMDB Data Manager tasks

Review details about task CIs and task progress, which can be especially
helpful in troubleshooting a task, such as an Archive task, that isn't
completing as expected.

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 Vancouver Release Notes

Review the list of business services before converting them to application

services

Prevent unintentional bulk conversion, which can't be undone, by

selectively choosing and then reviewing the final list of the business
services that you want to convert into application services. At the final
review, you can still add or remove items from the list before starting the
conversion operation.

Intelligent Search for CMDB

Use of Intelligent Search for CMDB provides the following benefits:

• Ability to search for a specific CI by entering the full or partial CI name.

• Automatic addition of conjunctions missing from utterances. For

example, in English, the word "with" is added between some keywords.

• Improved validation for utterances related to non-CMDB tables.

Default value of application service property changed

The default value of the

sa.service.population.stop_expasion_under_ci_classes property has
changed from cmdb_ci_service to "cmdb_ci_service_discovered. By
default, if an application service belongs to a CI class that extends
the cmdb_ci_service_discovered class, then the system doesn't insert CIs
under this application service during manual update of the application
service with CMDB changes.

Bi-directional synchronization of the Teams related list

When you modify a Teams related record, where Group type

corresponds one of the group assignment fields in the CI, the change
is synchronized with the CI corresponding field. Group assignment fields
include the Approval Group, Change Group, Managed by Group, and
Support Group.

Label on the CMDB Group Contains Encoded Query form is renamed to

CI Overview Condition

The field label Simple Condition (and corresponding attribute label) on

the CMDB Group Contains Encoded Queries form is renamed to CI
Overview Condition. For more information see CMDB groups.

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 Vancouver Release Notes

Deprecations

• CMDB Search is now deprecated and no longer supported or available

for new activation. For details, see the Application/Plugin Deprecation
Process [KB0867184] article in the Now Support knowledge base.
Instead, use CMDB Intelligent Search which is embedded in the CMDB
Workspace (5.0.5) store app.

• Starting with the Vancouver release, the ServiceNow hosted Service

Graph Connector for Extrahop is being prepared for future
deprecation. It will be hidden and no longer activated on new
instances but will continue to be supported. The Extrahop hosted
Service Graph Connector for Extrahop provides the latest experience
for this functionality. For details, see the Deprecation Process
[KB0867184] article in the Now Support Knowledge Base.

Activation information

CMDB is a Now Platform feature that is active by default with the

Configuration Management Database (CMDB) plugin (com.snc.cmdb).

Related ServiceNow applications and features

Common Service Data Model (CSDM)

Common Service Data Model (CSDM) provides prescriptive guidelines

for service modeling within CMDB and is the standard for all ServiceNow
products that use the CMDB. CSDM provides a framework for mapping
data from your IT services and other products to the CMDB. Following
the CSDM framework ensures that the required data for your ServiceNow
application maps correctly to the appropriate CMDB tables.

Service Graph Connectors

Use predefined ServiceNow® Service Graph connectors to import data

from third-party applications, such as Microsoft SCCM, into your CMDB.
In addition, you can use the IntegrationHub ETL store app to create and
manage custom ETL transform maps so that you can integrate third-party
data into the CMDB without compromising its integrity.

CMDB Workspace

Use CMDB Workspace to search, explore, and gain insights into the
CMDB. The CMDB Workspace is a store app that provides a central place
for working with the CMDB. In CMDB Workspace you can examine health

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 Vancouver Release Notes

and recent activity, and access various CMDB dashboards and tools to
support tasks in your organization.

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