INDEX

PAGE NO.

1. INTRODUCTION: 1

2. CLOUD-BASED CRM: 2-7

3. BENEFITS OF CLOUD-BASED CRM IN THE

INSURANCE SECTOR: 8-10

4. DATA SECURITY AND COMPLIANCE: 11-13

5. ENHANCED CUSTOMER EXPERIENCE: 14-16

6. ENHANCED EFFICIENCY AND COST SAVINGS: 17-19

7. EFFICIENT LEAD MANAGEMENT: 20-22

8. BEST PRACTICES FOR SUCCESSFUL IMPLEMENTATION: 23-26

9. FUTURE TRENDS AND OPPORTUNITIES: 27-30

10.SCALABILITY AND FLEXIBILITY: 31-32

11.DATA-DRIVEN DECISION MAKING: 33-34

12.DISADVANTAGES OF CRM IN INSURANCE SECTOR: 35-37

13.CONCLUSION: 38-39