Gifty Akotey

gifakotey@gmail.com
(+233) 54 376 7792
9 Boi Street, Accra, Ghana
P. O Box AB, 13, Abeka - Accra

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid
team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed,
and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing
relationships, cultivating partnerships, and growing businesses.

SKILLS AND ABILITIES

Good Communication Skills Excellent Interpersonal Skills Problem Solving skills Multitasking

Customer Service Management Customer Relationship Management Use of Microsoft office suite

EMPLOYMENT HISTORY

Community Manager (Administrative Assistant)

Crosstrain Ghana Limited. (Auxiliary)
June 2022 to date
Tasks/Achievements
- Welcoming and greeting guests/visitors
- Maintaining electronic and non-electric filing system
- Maintaining visitors log book
- Answering queries from guests and employees
- Arranging for office supplies
- Producing and distributing correspondence, memos and letters
- Liaising with other departments to serve guests
- Making reservations for guests
- Answering of phone calls and redirecting to appropriate persons
- Responding to emails
- Taking minutes of meetings
- Making travel arrangement for Senior Executives (booking air ticket, transportation and booking of
hotels)
- Coordinating events
- Managing Senior Executives dairy and calendar

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Customer Support, Senior Listing Executive
Tonaton.com
March 2017 to May 2022
Tasks/Achievements
- Prospecting to keep a consistently full pipeline to meet sales targets and KPIs.
- Making outbound calls to customers to make payments for their adverts to be published.
- Reviewing of adverts and publishing adverts that have been paid for.
- Promoting the company and selling its products and services to customers.
- Identifying customer needs and advising them on the type of products that will benefit them.
- Handling customer complaints and finding means to resolve them to achieve customer satisfaction.
- Managing customer accounts and updating customer information in CRM.
- Liaising with third parties to solve customer complaints.
- Responding to emails from customers and third parties.
- Conducting meetings on behalf of the manager to devise strategies to meet the team's target.
- Communicating the team's performance on a daily basis to all executives.
- Writing of weekly and monthly reports.

Client Service Officer / Telemarketer

PAGMAG GH Company LTD
March 2016 to February 2017
Tasks/Achievements/
- Attracting potential customers by answering products and service questions and suggesting information
about other products and services.
- Negotiating contracts on behalf of the company and assisting the prospective clients make decisions on
the service.
- Booking appointments with clients.
- Making follow up calls to clients to meet deadlines.
- Dealing directly with clients either by phone, electronically or face to face and handling their
complaints and finding means to resolve them

Front Desk /Administrative Assistant-Intern

Lux Palace Hotel
Dec 2015 to Feb 2016
Tasks/Achievements
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Registering and assigning rooms to guests.
- Processed guests check ins and outs.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings
and events.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Prepared petty cash.
- Typing of minutes and memo.

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 - Liaising with third parties to serve guests.
- Receiving cash payments from guests and issuing receipts.
- Balancing of cash at the end of every shift.

National Service Personnel

Ghana Health Service (Achimota Hospital, Records and Pharmacy Department)
Sept. 2013 to Aug. 2014
Tasks/Achievements
- Recording clients’ particulars in a folder and entering into HIMS.
- Retrieving clients’ folders and filing them.
- Bookkeeping.
- Filling of health insurance claim sheets.
- Undertaking monthly stock.
- Assisting with the dispensing of drugs to clients.
- Designing measures to ensure correct intake of drugs

EDUCATION HISTORY
Bachelor of Arts Degree- Political Science with Linguistics (Second Class Upper)

University Of Ghana, Legon

2009 – 2013

W.A.S.S.C.E (Business)
Ghana National College, Cape Coast
2005 – 2008

AWARDS/ACHIEVEMENTS
Achieved Star Performer Award at Tonaton.com

COMPUTER SKILLS & LANGUAGE PROFICIENCY

Microsoft office suite: Word, Excel and PowerPoint

Language: Proficient in English, written and verbal

REFEREES

Dr. Bossman Asare Joshua Opare Adi

Lecturer Assistant, HR
Political Science Department. Tonaton.com
University of Ghana - Legon Tel: 233596913444 3
Tel: 233204518466 Email: joshua.adi@tonaton.com
Email: beasare@ug.edu.gh