RDM - SAM 2 MVP IV - Feature Helpdesk

RDM - SAM 2 - Ticketing IT Care - 1.00

Document Classification Confidential

RDM Date 11 Jul 2022

EPIC SAMT2-1457

Attendees No Nama Department

1 Jaka Kardana TSO

2 Ervaran Panjilara Putra TSO

3 Bintang Bagaskara TSO

4 Desi Yuliani CIST - AI

5 Hamal Resta CIST - AI

6 Muhammad Hamdani CIST - AI

7 Rizka Rosalia CIST - AI

8 Satria Graha CIST - AI

Place Online Teams

Impacted SO TSO

Category
Project

URF Related to Project

URF

Versioning
No Date Version Notes Created by

1 11 Juli 2022 1.0 Initial Idham Khalid

2 14 November 2022 2.0 Final Hamal Resta

Goals
A salesman and sales supervisor can create a complaint ticket to IT Care.

Business Benefit
Direct communication within one environment.
Maximize the facilities provided to the salesman and sales supervisors.
Familiarize salesman with emails from the company.

Detail Request
The email used must use a domain (@tso.astra.co.id).
When creating a ticket in the SAM application, it will be sent via to email TSO.
Only create a ticket, if the ticket has been made, it will be saved as a message sent in the tso email.
Ticket details are : Ticket title, ticket contents, and attachments.
When the ticket is replied to by IT care, it will be sent to the TSO email which can be viewed via email (application) instead of in the SAM
application.
Users can create tickets IT-Care: Salesman & Sales Supervisor.
Decision to be
Create a ticket in the menu (others menu) in SAM 2.
When the password has expired, the user must change the password on astranet and revive the IT-Care ticket feature.
Validation of email and password.
Ticket number length 13 digits.
Attachment only image (.jpg ; .png ; or pdf), and maximum size 3 MB.

Flow Process
User Interface
No User Interface Desc

1 Others Menu

2 Form create ticket

Signature from the Parties Involved

No Nama Department Signature

1 Jaka Kardana TSO

2 F M Anggra Mandala Putra TSO

3 Ervaran Panjilara Putra TSO

4 Abdul Aziz CIST - AI

5 Satria Graha CIST - AI

6 Hamal Resta CIST - AI