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Based On Your Personal Experience
Based On Your Personal Experience
gave you an impressive experience because employees were properly trained. What made you say
employees were really trained?
Explanation:
In all these products and services companies mentioned, I had a positive experience in relation to the
attendance of the employees, this shows that the employees were really trained. An interesting example
is Disneyland, where the slogan "The most magical place on earth" really makes sense, as all employees
were trained to provide an experience for the visitor, as they are characterized as famous characters in
the film and have a very playful way to create an atmosphere of magic. In other companies, the
experience, although different, can be described as similar to Disney, because the main challenge of
training employees is that they are able to provide the customer with an effective alignment between
the company's purpose and the services offered, so it is essential that the employee is trained to provide
all the values that the company demonstrates to the customer, being always solicitous, cordial, having
property to answer questions and explain about the product or service, etc.