AK

M Rashed
Jahan
Senior IT Support
Engineer
Seeking a position in Information Technology as Technical
Support Engineer, that would best utilize my skills and
enthusiasm to make a significant contribution & add value
to an organization.Collaborate with team and Managers to
complete the task in time with the ability to discover issues,
resolve defects and ensure client expectations are met with
high-quality support.

Employment History Details

Senior IT Support Engineer at Optimal Track, Dhaka Al Rigga, Dubai, United Arab
JULY 2021 — SEPTEMBER 2023 Emirates
• As an IT Support Engineer, I helped manage the daily internal helpdesk +971568924828
operations of a fast scaling startup including internal desktop support of all akmrashedj@gmail.com
laptops and desktops. Date / Place of birth
• Ensured employees have the hardware and software they need to be
01-09-1987
productive while maintaining an environment that is secure.
Jamalpur,Bangladesh
• Created, updated and maintained document workflows, user resources, and IT
processes. Enforced IT policies including security, email, accounts, passwords, Nationality
and compliance. Bangladeshi
• Handles the deployment, monitoring, maintenance, development, upgrade
and support of all IT systems, including telecommunications, email, pcs,
operating systems, hardware, software, mobile devices, peripherals and office Skills
equipment.
• Provides on-site and remote end-user services, including help desk and System
technical support services. Installations/Upgrades

Hardware/Software Testing
IT Support Engineer at Mesh Technologies Ltd, Dhaka
JANUARY 2014 — JANUARY 2021 System Integration
• Provided 1st line technical support; answering support queries via ticketing
tool, phone, and email. Created and Configured
• Maintain a high degree of users service for all support queries and adhere to all VLANs
service level agreement.
• Respond to inquiries from clients and help them resolve any hardware or Technical Support
software problems.
• Modifications, exchange account setup and modification and managed Microsoft Office
large-scale file shares.
Customer Service
 • Working knowledge of vmware vsphere client including working remotely with Networking
desktop and servers.
• Provides on-site and remote end-user services, including help desk and Remote Desktop
technical support services.
Operating Systems
Senior System Engineer at Unitech Telecom Service Provider,
Dhaka Social Media Management
JANUARY 2011 — DECEMBER 2013
• Ericsson Microwave Link (Mini Link TN) installation, commissioning and PAT.
• Ericsson RBS (Radio Base Station) (2216,2206, 6012,6102) installation, Languages
commissioning and PAT. English
• Have Strong Supervision on new site installation.
• Expert On Operating Site Master and BER (Bit Error Ratio) Tester. Bengali

Project Engineer at Universal Engineering & Technology Hindi

Company Ltd., Dhaka
MARCH 2010 — DECEMBER 2010
• Huawei Microwave Link (RTN 600,900) installation, commissioning and PAT References
• Huawei BTS (Base Transceiver Station) (APM30,3900,3012) installation,
Md Kalam Patwary
commissioning and PAT.
mdkalam00051@gmail.com
• NSN (Nokia Siemens Network) BTS (Flexi EDGE) installation, commissioning
+971551548677
and PAT.
• Have Strong Supervision on new site installation. Expert on Operating Site
Master and BER (Bit Error Ratio) Tester

Education
Master of Business Administration at University of Asia Paci5c,
Dhaka,Bangladesh
APRIL 2012 — MARCH 2014
CGPA is 2.98 on a scale of 4

Bachelor of Science in Electrical & Electronic Engineering at

Stamford University Bangladesh, Dhaka,Bangladesh
MAY 2005 — AUGUST 2009
CGPA is 3.49 on a scale of 4

Courses
IELTS at Score 9 out of V

:isa Status
:isa Type Employment
NOVEMBER 2023 — NOVEMBER 2025