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    The document is a voice monitoring report from the DPDC Call Centre for the month of October 2023. It provides a summary of call volume and performance metrics for the call centre during that month. Key details include the total number of calls received, average call handling time, average wait time, and service level achieved compared to targets.

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    The document is a voice monitoring report from the DPDC Call Centre for the month of October 2023. It provides a summary of call volume and performance metrics for the call centre during that month. Key details include the total number of calls received, average call handling time, average wait time, and service level achieved compared to targets.

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    © All Rights Reserved
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    8 views1 page

    Top Page

    Uploaded by

    sagor islam
    The document is a voice monitoring report from the DPDC Call Centre for the month of October 2023. It provides a summary of call volume and performance metrics for the call centre during that month. Key details include the total number of calls received, average call handling time, average wait time, and service level achieved compared to targets.

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    © All Rights Reserved
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    of 1

    Office of the

    XvKv cvIqvi wWwóªweDkb Superintending Engineer

    System Control & SCADA Circle, DPDC


    †Kv¤úvbx wjwg‡UW 3 Sonargaon Road, Katabon, Dhaka-1000
    DHAKA POWER DISTRIBUTION COMPANY LIMITED
    Tel: +88-02-9670733, Fax: +88-02-58613568
    (An Enterprise of the Government of the People’s Republic of Bangladesh)
    e-mail: sescs@dpdc.org.bd
    Website: www.dpdc.org.bd

    Voice Monitoring Report

    Of

    DPDC Call Centre

    October’2023

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